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Remote Technical Assistant Jobs (NOW HIRING)

LeafHome

Technical Operations Analyst

Hudson, OH · Remote

$65K - $75K/yr

The Installation Support Specialist provides remote technical support, diagnostics, and operational ... Serve as a primary point of contact for Install Partners on technical service issues * Assist with ...

Jobgether

This remote Technical Lead role is focused on driving the design, architecture, and delivery of ... These tools assist our recruitment team but do not replace human judgment. Final hiring decisions ...

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Remote Technical Assistant information

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$19K

$44.3K

$76.5K

How much do remote technical assistant jobs pay per year?

As of Jul 10, 2026, the average yearly pay for remote technical assistant in the United States is $44,267.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,500.00 and $44,000.00 per year, depending on experience, location, and employer.

How does a Remote Technical Assistant typically collaborate with other team members given the virtual nature of the role?

As a Remote Technical Assistant, collaboration is primarily accomplished through digital communication tools such as email, chat platforms, and video conferencing. You’ll often work closely with IT support teams, project managers, and sometimes directly with end-users to resolve technical issues or implement solutions. Clear communication and proactive status updates are vital to ensure everyone stays aligned while working remotely. Many organizations also use shared documentation platforms to enable smooth information flow and track progress on tasks.

What is the difference between Remote Technical Assistant vs Remote IT Support Specialist?

AspectRemote Technical AssistantRemote IT Support Specialist
Required CredentialsBasic technical certifications, relevant experienceIT certifications like CompTIA, Cisco, or Microsoft
Work EnvironmentRemote, client or company systemsRemote, troubleshooting and maintaining IT infrastructure
Employer & Industry UsageTech companies, startups, support agenciesCorporate IT departments, managed service providers
Common Search & ComparisonYesYes

The main difference is that Remote Technical Assistants typically handle basic technical support and customer inquiries, while Remote IT Support Specialists focus on maintaining and troubleshooting complex IT systems. Both roles are remote and require technical knowledge, but IT Support Specialists usually need more advanced certifications and experience.

What is a Remote Technical Assistant?

A Remote Technical Assistant is a professional who provides technical support and assistance to clients, teams, or organizations from a remote location. Their responsibilities often include troubleshooting software or hardware issues, guiding users through technical processes, managing support tickets, and sometimes assisting with system installations or updates. They use communication tools such as email, chat, or video calls to interact with clients and resolve issues efficiently. This role allows businesses to access technical help without needing an on-site technician, offering flexibility and wider coverage.

What are the key skills and qualifications needed to thrive as a Remote Technical Assistant, and why are they important?

To thrive as a Remote Technical Assistant, you need strong troubleshooting abilities, technical knowledge of software and hardware, and a relevant degree or experience in IT support. Familiarity with remote desktop tools, ticketing systems like Zendesk or Freshdesk, and communication platforms such as Slack or Microsoft Teams is typically required. Excellent problem-solving skills, attention to detail, and effective written communication make someone stand out in this remote role. These skills and qualities are crucial for efficiently resolving technical issues and maintaining seamless support across distributed teams.
What cities are hiring for Remote Technical Assistant jobs? Cities with the most Remote Technical Assistant job openings:
What are the most commonly searched types of Remote Technical jobs? The most popular types of Remote Technical jobs are:
What states have the most Remote Technical Assistant jobs? States with the most job openings for Remote Technical Assistant jobs include:
Remote Technical Assistant jobs near you
Infographic showing various Remote Technical Assistant job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, 1% Temporary, and 2% Contract. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $44,267 per year, or $21.3 per hour.
Technical Support Engineer

Technical Support Engineer

ATS Automation Tooling Systems Inc

Stone Ridge, NY • Remote

Other

Posted yesterday

Job description

Job Description

Position Summary

The Technical Support Engineer - Freeze Dryers is responsible for providing advanced remote technical support for SP Scientific freeze dryer systems. Acting as a subject matter expert (SME), this role ensures rapid issue resolution, supports global service teams, and contributes to the continuous improvement of equipment reliability, serviceability, and customer satisfaction.

The position operates within a global Centre of Excellence (CoE) model, supporting customers, field service engineers (FSEs), distributors, and customers.

    1. Responsibilities
    • Technical Support & Troubleshooting
    • Provide expert-level remote troubleshooting support for freeze dryer equipment via phone, email, and digital tools
    • Diagnose complex mechanical, refrigeration, electrical, and control system issues
    • Support field service engineers during escalations and critical cases
    • Act as a primary escalation point for high-priority technical issues
    • Ensure timely resolution aligned with service response expectations
    1. Global Service Support
    • Support global installed base across multiple freeze dryer platforms
    • Collaborate with regional service teams to resolve customer issues efficiently
    • Provide guidance for installation, commissioning, maintenance, and repair activities
    • Ensure consistency in technical support standards across regions
    1. Knowledge Management & Documentation 
    • Develop and maintain technical documentation, troubleshooting guides, and service bulletins
    • Capture and structure technical knowledge from field cases and escalations
    • Contribute to defect tracking, root cause analysis (RCA), and continuous improvement loops
    • Support creation of standardized service procedures
    1. Training & Capability Building 
    • Support training delivery for field service engineers and distributors
    • Provide technical coaching during case resolution
    • Contribute to development of structured training materials and programs
    • Facilitate knowledge transfer across the service organization
    1. Cross-Functional Collaboration
    • Interface with Engineering, Quality, and Product Management on recurring issues
    • Support feedback loops on product performance, reliability, and design improvements
    • Participate in design reviews and new product introductions (NPI) as technical expert
Qualifications & Experience

Education

  • Degree or technical diploma in Mechanical, Electrical, Refrigeration, or related field
  • Equivalent technical experience considered

Experience

  • 5+ years of experience in service or technical support of complex equipment
  • Strong experience with freeze dryer systems (highly preferred)
  • Background in refrigeration systems, vacuum systems, and process equipment

Payscale: $89,000-130,000

Technical Skills

  • Advanced troubleshooting of:
    • Refrigeration systems (compressors, cooling circuits)
    • Vacuum systems
    • Mechanical assemblies
    • Electrical systems and PLC controls
  • Ability to read and interpret:
    • Electrical schematics
    • Mechanical drawings
    • P&IDs / process diagrams
  • Familiarity with diagnostic tools and remote support systems

Core Competencies

  • Strong analytical and problem-solving skills
  • Ability to work independently with minimal supervision
  • High sense of urgency and customer focus
  • Clear and effective communication across global teams
  • Structured approach to problem solving and documentation

Working Model

  • Primarily remote technical support role
  • Working time:
    • Starting 6am US East Time or before is a must
  • Interaction with global teams across multiple time zones
    • Position will cover remotely cases from EMEA and USA

HSE:

Non-Management:  All employees have the responsibility to work safely and report any health, safety, or environmental concern to their manager or supervisor promptly.

Employee responsibilities for Health, Safety and Environment include:

  • Work in compliance with divisional health, safety and environmental procedures
  • Refrain from removing or altering safety devices or guarding unless hazardous energies are controlled through lockout-tagout methods
  • Report any unsafe conditions or unsafe acts
  • Report defect in any equipment or protective device
  • Ensure that the required protective equipment is used for the assigned tasks
  • Attend all required health, safety and environmental training
  • Report any accidents/incidents to supervisor
  • Assist in investigating accidents/incidents
  • Refrain from engaging in any prank, contest, feat of strength, unnecessary running or rough and boisterous conduct

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