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Remote Technical Assistant Jobs in Michigan (NOW HIRING)

NAVA Software Solutions

Cloud Architect - Remote

Lansing, MI · On-site +1

$66 - $84/hr

This cloud architect will assist with cloud environments such as the public, private, and hybrid ... Lead the development of technical artifacts including Requirements Traceability Matrix (RTM ...

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Remote Technical Assistant information

What is a remote technical assistant?

A Remote Technical Assistant is a professional who provides technical support and assistance to clients, teams, or organizations from a remote location. Their responsibilities often include troubleshooting software or hardware issues, guiding users through technical processes, managing support tickets, and sometimes assisting with system installations or updates. They use communication tools such as email, chat, or video calls to interact with clients and resolve issues efficiently. This role allows businesses to access technical help without needing an on-site technician, offering flexibility and wider coverage.

How does a remote technical assistant typically collaborate with other team members given the virtual nature of the role?

As a Remote Technical Assistant, collaboration is primarily accomplished through digital communication tools such as email, chat platforms, and video conferencing. You’ll often work closely with IT support teams, project managers, and sometimes directly with end-users to resolve technical issues or implement solutions. Clear communication and proactive status updates are vital to ensure everyone stays aligned while working remotely. Many organizations also use shared documentation platforms to enable smooth information flow and track progress on tasks.

What are the key skills and qualifications needed to thrive as a remote technical assistant, and why are they important?

To thrive as a Remote Technical Assistant, you need strong troubleshooting abilities, technical knowledge of software and hardware, and a relevant degree or experience in IT support. Familiarity with remote desktop tools, ticketing systems like Zendesk or Freshdesk, and communication platforms such as Slack or Microsoft Teams is typically required. Excellent problem-solving skills, attention to detail, and effective written communication make someone stand out in this remote role. These skills and qualities are crucial for efficiently resolving technical issues and maintaining seamless support across distributed teams.

What is the difference between Remote Technical Assistant vs Remote IT Support Specialist?

AspectRemote Technical AssistantRemote IT Support Specialist
Required CredentialsBasic technical certifications, relevant experienceIT certifications like CompTIA, Cisco, or Microsoft
Work EnvironmentRemote, client or company systemsRemote, troubleshooting and maintaining IT infrastructure
Employer & Industry UsageTech companies, startups, support agenciesCorporate IT departments, managed service providers
Common Search & ComparisonYesYes

The main difference is that Remote Technical Assistants typically handle basic technical support and customer inquiries, while Remote IT Support Specialists focus on maintaining and troubleshooting complex IT systems. Both roles are remote and require technical knowledge, but IT Support Specialists usually need more advanced certifications and experience.

What are the most commonly searched types of Remote Technical jobs in Michigan?

The most popular types of Remote Technical jobs in Michigan are:

Remote Technical Assistant jobs near you
Infographic showing various Remote Technical Assistant job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 8% Part Time, 1% Temporary, 5% Contract, and 1% Nights. Highlights an 88% Physical, 5% Hybrid, and 7% Remote job distribution.

Technical Service Engineer

Mitsubishi Chemical Corporation

Commerce, MI • On-site, Remote

Full-time

Re-posted 24 days ago

Mitsubishi Chemical rating

8.6

Company rating: 8.6 out of 10

Based on 25 frontline employees who took The Breakroom Quiz

16th of 100 rated chemical manufacturers

Job description

Company:
Mitsubishi Performance Polymers Division
Job Description:
Technical Service Engineer
Location: This is a Remote role based out of Commerce, MI. Candidate must be local to Michigan.
Travel: Up to 50% across North America, including Mexico
At Mitsubishi Chemical Group (MCG), we believe that science and innovation can improve lives and create a more sustainable world. As a global leader in advanced materials and polymer solutions, our technologies touch virtually every industry - from automotive to electronics, consumer goods to medical devices.
The Technical Service Engineer (TSE) position provides key technical process support and bridges the gap between application development and product development functions as well as customer needs and commercial strategies for both our automotive and non-automotive businesses. The TSE is responsible for supporting the growth and development of the MCG North American businesses by providing technical assistance and innovation to customers on part design, tooling, processing and troubleshooting resolution, and materials selection utilizing the various MCG product portfolio. Support covers a variety of processing types, including injection molding, blow molding, extrusion, and other related methods.
What You'll Do
  • Provide technical guidance and troubleshooting support to automotive OEMs, Tier suppliers and other key non-automotive accounts supporting MCG product portfolio.
  • Collaborate with customers to identify material requirements and recommend suitable polymer solutions.
  • Assist in the design and validation of polymer applications for both automotive systems ( e.g., under-the-hood, interior, exterior, and electrical components) as well as consumer, BICE or medical applications.
  • Support product trials, molding evaluations, secondary operations and performance testing.
  • Analyze failure modes and propose corrective actions, design improvements or alternative materials.
  • Work closely with R&D and manufacturing teams to tailor products for specific automotive requirements and support resin approval and specification activities as required.
  • Develop and deliver technical presentations, literature, datasheets, and training materials.
  • Maintain accurate records of customer interactions, process documentation, test results, and application notes.
  • Partner with Sales, Marketing, and Product Management to align technical solutions with business goals.
  • Provide support to ADE functions in regard to design reviews, part optimization, tool design, and mold flow analysis to ensure manufacturability and performance.
  • Monitor industry trends and regulatory changes impacting automotive polymers.
  • Champion safety standards and regulatory compliance, both internally and at customer sites.

What You Bring
Your background demonstrates both technical expertise and a passion for collaboration. You're just as comfortable on the plant floor as you are in front of a customer, translating complex material science into actionable solutions.
Minimum Qualifications:
  • Bachelor's degree (highly preferred) in Polymer Science, Chemical Engineering, Materials Science, Mechanical Engineering, or a related technical field.
  • 3+ years of experience in technical service, application development, or product engineering within the polymer or automotive industry (required with degree).
  • In lieu of a degree, 10+ years of directly relevant experience in polymer materials, processing, or application development is required.
  • Willingness to travel up to 50% to customer locations, technical centers, and conferences across North America
  • Working knowledge of CAD files, STEP models, mold flow, warpage, and shrinkage analysis.
  • Strong understanding of plastic part design, processing techniques ( injection molding, blow molding, extrusion ), and resin performance characteristics in order to support customer activities.
  • Customer oriented and focus. Capability in communicating position with suggestions for changes and improvements and getting others to adopt them in difficult and challenging situations.
  • Familiarity with OEM and Tier 1/2 supplier standards and specifications, with ability to support new product approval activities.
  • Facilitate proactive technical visits to customer facilities to maintain strong relationships with factory leadership.
  • Respond to customer concerns or complaints, providing technical assistance in the field or virtually to support timely resolution.
  • Excellent communication skills required for the following areas: verbal, technical writing, presenting, creating call reports, detailing/initiation of instructions and effective communication of product guidelines for use of our PPD resin portfolio.
  • Support product recommendations for new applications based on design and the end use requirements in balancing MCG capabilities with our customer needs. Also, develop expert resin knowledge to support formulation development for new products working in conjunction with the R&D teams.
  • Experience managing multi-phase customer projects from concept through commercialization; with coordination, setting priorities and time management skills to keep them on track and meet internal/external goals.

The salary range for this position is $88,000-$110,000. Factors such as scope and responsibilities of the position, candidate's work experience, education/training, job-related skills, internal peer equity, as well as market and business considerations may influence base pay offered. This salary will be subject to a geographic adjustment (according to a specific city and state), if an authorization is granted to work outside of the location listed in this posting.
Competitive Benefits
Benefits begin on DAY 1!
Employee Assistance Programs
Curated Self-Paced Learning & Development Programs for all Employees

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