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Remote Technical Assistant Jobs in Washington (NOW HIRING)

Evolver Federal

Tier 2 Support - Team Lead

Reston, VA · Remote

The Tier 2 Team Lead oversees and manages a team of Tier II technicians delivering remote technical ... assist the team in ticket resolution when needed. * Act as an escalation point for the team and ...

Winrock International

Senior Manager, Technical

Arlington, VA · Remote

$130K - $180K/yr

... * Assist in tracking research, initiatives and best practices relating to remote sensing and ... Computer / Technical Skills : Proficiency in MS Office suite (Outlook, Word, Excel) and SharePoint ...

Generac

Sales Engineer - Data Centers

Ashburn, VA · On-site +1

Provide onsite and remote technical sales support for Generac Industrial products * Utilize tools ... Provide real-time voiceofcustomer feedback to management * Assist National Account Manager, Account ...

IBTCI

Business Development Consultant

Vienna, VA · Remote

Business Development / Remote Technical Point of Contact: Vice President Type: Consultant ... This position will assist with full life-cycle proposal management. Essential Duties/Tasks and ...

IBTCI

Contract Specialist Consultant

Vienna, VA · Remote

Business Development / Remote Technical Point of Contact: Vice President Type: Consultant ... * Assist in the development and enhancement of corporate contracts, procurement, and pricing ...

ERP International

Technical Writer

Fort George G Meade, MD · On-site +1

$70K - $85K/yr

Primarily remote, however, may be required to be at customer site at Fort Meade on occasion. Must ... documentation. * Assist in the creation of white papers, case studies, and other marketing ...

ERP International

Technical Writer

Fort George G Meade, MD · On-site +1

$70K - $85K/yr

Primarily remote, however, may be required to be at customer site at Fort Meade on occasion. Must ... documentation. * Assist in the creation of white papers, case studies, and other marketing ...

Yudrio, Inc

Technical Proposal Writer

Leesburg, VA · Remote

... * Assist SMEs by suggesting and/or developing graphics (charts, process flows, screenshots, etc ... Remote Company Information Yudrio, Inc. is a high-end Information Technology (IT) solutions ...

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Remote Technical Assistant information

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$36

How much do remote technical assistant jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for remote technical assistant in Washington is $22.06, according to ZipRecruiter salary data. Most workers in this role earn between $16.20 and $24.18 per hour, depending on experience, location, and employer.

How does a Remote Technical Assistant typically collaborate with other team members given the virtual nature of the role?

As a Remote Technical Assistant, collaboration is primarily accomplished through digital communication tools such as email, chat platforms, and video conferencing. You’ll often work closely with IT support teams, project managers, and sometimes directly with end-users to resolve technical issues or implement solutions. Clear communication and proactive status updates are vital to ensure everyone stays aligned while working remotely. Many organizations also use shared documentation platforms to enable smooth information flow and track progress on tasks.

What is the difference between Remote Technical Assistant vs Remote IT Support Specialist?

AspectRemote Technical AssistantRemote IT Support Specialist
Required CredentialsBasic technical certifications, relevant experienceIT certifications like CompTIA, Cisco, or Microsoft
Work EnvironmentRemote, client or company systemsRemote, troubleshooting and maintaining IT infrastructure
Employer & Industry UsageTech companies, startups, support agenciesCorporate IT departments, managed service providers
Common Search & ComparisonYesYes

The main difference is that Remote Technical Assistants typically handle basic technical support and customer inquiries, while Remote IT Support Specialists focus on maintaining and troubleshooting complex IT systems. Both roles are remote and require technical knowledge, but IT Support Specialists usually need more advanced certifications and experience.

What is a Remote Technical Assistant?

A Remote Technical Assistant is a professional who provides technical support and assistance to clients, teams, or organizations from a remote location. Their responsibilities often include troubleshooting software or hardware issues, guiding users through technical processes, managing support tickets, and sometimes assisting with system installations or updates. They use communication tools such as email, chat, or video calls to interact with clients and resolve issues efficiently. This role allows businesses to access technical help without needing an on-site technician, offering flexibility and wider coverage.

What are the key skills and qualifications needed to thrive as a Remote Technical Assistant, and why are they important?

To thrive as a Remote Technical Assistant, you need strong troubleshooting abilities, technical knowledge of software and hardware, and a relevant degree or experience in IT support. Familiarity with remote desktop tools, ticketing systems like Zendesk or Freshdesk, and communication platforms such as Slack or Microsoft Teams is typically required. Excellent problem-solving skills, attention to detail, and effective written communication make someone stand out in this remote role. These skills and qualities are crucial for efficiently resolving technical issues and maintaining seamless support across distributed teams.
What are the most commonly searched types of Remote Technical jobs in Washington? The most popular types of Remote Technical jobs in Washington are:
Remote Technical Assistant jobs near you
Infographic showing various Remote Technical Assistant job openings in Washington as of July 2026, with employment types broken down into 1% As Needed, 73% Full Time, 23% Part Time, 1% Temporary, and 2% Contract. Highlights an 97% Physical, 2% Hybrid, and 1% Remote job distribution, with an average salary of $45,876 per year, or $22.1 per hour.
Assistant Technical Support Representative

Assistant Technical Support Representative

Ferguson Enterprises, LLC

Springfield, VA • On-site, Remote

$39K - $46K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Ferguson Waterworks rating

9.5

Company rating: 9.5 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

6th of 366 rated retail wholesalers

Job description

Job Posting:
Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers' complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.
Ferguson is currently seeking the right individual to fill a tremendous career opportunity for an Assistant Technical Support Representative in Newport News, VA!
The Assistant Technical Support Representative is the first point of contact for all our Ferguson Associates. While providing a high level of customer service, the Assistant Technical Support Representative answers incoming calls, tracks information in a ticketing system, uses a knowledge base tool along with their own personal expertise to resolve incidents in a timely fashion. The Assistant Technical Support Representative will be tasked with providing in-depth troubleshooting on a variety of internal applications. The Assistant Technical Support Representative escalates unresolved problem/issues/requests to the other support teams as required.
Responsibilities:
  • Heavily use training, documentation/knowledge, and peers to develop troubleshooting and research skills.
  • Capable of troubleshooting with End Users.
  • Handle fluctuating incoming ticket volume Phone, chat, Self-Service autonomously.
  • Strong communication skills.
  • Consistently document and solve any reported issue.
  • Develop and maintain strong relationships within the IT department.
  • Develop and maintain an understanding of Corporate and IT policies and procedures.
  • Develop and maintain verbal and written communication skills.
  • Develop and maintain creative thinking in troubleshooting techniques.
  • Develop and maintain solid customer service and follow-up skills.
  • Stay in sync with defined processes.
  • Capable of multitasking efficiently.
  • Capable of critical thinking and understanding issues through context clues.
  • In addition to the essential job functions described above, all associates will perform duties as requested by management.

Qualifications:
  • 0-2 years of relevant experience in a technical call center or comparable education preferred.
  • Possess basic SQL knowledge.
  • Experience with call/chat interface is ideal, along with any experience with ticketing systems.
  • Experience developing or troubleshooting software in UniBasic, Java, React, Python, or other modern language.
  • Passion for supporting custom applications.
  • Experience using Oracle Cloud Infrastructure, Electronic Data Interchange (EDI), mobile device OS, and Microsoft Office products is preferred.
  • Experience using Active Directory and various SaaS tools.
  • Able to prove they can find out solutions to tough issues on their own without hand holding
  • A self starter and self motivated.
  • Critical thinker, able to tinker, suggest new paths, and set a higher standard.
  • Outstanding communication skills, both written and verbal.
  • Phenomenal customer service skills.
  • Excellent organizational skills.

At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!
#Li-Remote
Pay Range:
Actual pay rate may vary depending upon location. The estimated pay range for this position is below. The specific rate will depend on a candidate's qualifications and prior experience.
$17.36 - $27.76
Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles.
This role is Bonus or Incentive Plan eligible.
Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.
The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.
Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.
Equal Employment Opportunity and Reasonable Accommodation Information

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