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Remote Technical Assistant Jobs in Washington (NOW HIRING)

mPower, Inc.

Technical IT Support - Analyst

Bethesda, MD · Remote

$70K - $75K/yr

m Power, Inc . is seeking a Technical IT Support - Analyst will work as part of a collaborative ... * Assist in maintaining customer satisfaction by providing responsive remote and onsite ...

New

ABB

VFD Technical Support Specialist

Washington, DC · Remote

The work model for the role is: remote, in the United States, supporting the Motion Drive Products ... warranty evaluations. * Assist customers with drive programming, parameter configuration ...

New

Booz Allen Hamilton, Inc.

Technical Scrum Master

Mclean, VA · On-site +1

$86K - $198K/yr

Remote Work: Hybrid Job Number: R0246964 Location: McLean,VA,US Share job via: Share Technical ... As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with ...

System One

Technical Data Steward

Merrifield, VA · Remote

Remote Pay Rate: Open to Both C2C and W2 options Position Type: Multiyear Contract The Technical ... R Analytics teams * Assist in design and implementation data quality audits, controls, and ...

System One

Technical Data Steward

Merrifield, VA · Remote

Remote Pay Rate: Open to Both C2C and W2 options Position Type: Multiyear Contract The Technical ... R Analytics teams * Assist in design and implementation data quality audits, controls, and ...

System One

Technical Data Steward

Merrifield, VA · Remote

Remote Pay Rate: Open to Both C2C and W2 options Position Type: Multiyear Contract The Technical ... R Analytics teams * Assist in design and implementation data quality audits, controls, and ...

System One

Technical Data Steward

Merrifield, VA · Remote

Remote Pay Rate: Open to Both C2C and W2 options Position Type: Multiyear Contract The Technical ... R Analytics teams * Assist in design and implementation data quality audits, controls, and ...

ICF

Jr. Technical Business Analyst

Reston, VA · On-site +1

$27.50 - $37/hr

D.C., Maryland, Virginia Hybrid or Remote (if remote must be able to come in to the Reston, VA ... Learn client processes and procedures and assist the team in identifying opportunities for process ...

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Remote Technical Assistant information

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How much do remote technical assistant jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for remote technical assistant in Washington is $22.06, according to ZipRecruiter salary data. Most workers in this role earn between $16.20 and $24.18 per hour, depending on experience, location, and employer.

What is a remote technical assistant?

A Remote Technical Assistant is a professional who provides technical support and assistance to clients, teams, or organizations from a remote location. Their responsibilities often include troubleshooting software or hardware issues, guiding users through technical processes, managing support tickets, and sometimes assisting with system installations or updates. They use communication tools such as email, chat, or video calls to interact with clients and resolve issues efficiently. This role allows businesses to access technical help without needing an on-site technician, offering flexibility and wider coverage.

How does a remote technical assistant typically collaborate with other team members given the virtual nature of the role?

As a Remote Technical Assistant, collaboration is primarily accomplished through digital communication tools such as email, chat platforms, and video conferencing. You’ll often work closely with IT support teams, project managers, and sometimes directly with end-users to resolve technical issues or implement solutions. Clear communication and proactive status updates are vital to ensure everyone stays aligned while working remotely. Many organizations also use shared documentation platforms to enable smooth information flow and track progress on tasks.

What are the key skills and qualifications needed to thrive as a remote technical assistant, and why are they important?

To thrive as a Remote Technical Assistant, you need strong troubleshooting abilities, technical knowledge of software and hardware, and a relevant degree or experience in IT support. Familiarity with remote desktop tools, ticketing systems like Zendesk or Freshdesk, and communication platforms such as Slack or Microsoft Teams is typically required. Excellent problem-solving skills, attention to detail, and effective written communication make someone stand out in this remote role. These skills and qualities are crucial for efficiently resolving technical issues and maintaining seamless support across distributed teams.

What is the difference between Remote Technical Assistant vs Remote IT Support Specialist?

AspectRemote Technical AssistantRemote IT Support Specialist
Required CredentialsBasic technical certifications, relevant experienceIT certifications like CompTIA, Cisco, or Microsoft
Work EnvironmentRemote, client or company systemsRemote, troubleshooting and maintaining IT infrastructure
Employer & Industry UsageTech companies, startups, support agenciesCorporate IT departments, managed service providers
Common Search & ComparisonYesYes

The main difference is that Remote Technical Assistants typically handle basic technical support and customer inquiries, while Remote IT Support Specialists focus on maintaining and troubleshooting complex IT systems. Both roles are remote and require technical knowledge, but IT Support Specialists usually need more advanced certifications and experience.

What are the most commonly searched types of Remote Technical jobs in Washington?

The most popular types of Remote Technical jobs in Washington are:

Remote Technical Assistant jobs near you
Infographic showing various Remote Technical Assistant job openings in Washington as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 5% Part Time, 2% Temporary, 7% Contract, and 1% Nights. Highlights an 83% Physical, 4% Hybrid, and 13% Remote job distribution, with an average salary of $45,876 per year, or $22.1 per hour.

Technical IT Support - Analyst

mPower, Inc.

Bethesda, MD • Remote

$70K - $75K/yr

Full-time

Posted 3 days ago

New

Job description

mPower, Inc. is seeking a Technical IT Support - Analyst will work as part of a collaborative team to support and deliver technology solutions that meet evolving business needs. This role involves regular interaction with users and stakeholders to troubleshoot technical issues, understand requirements, support applications, and translate business needs into practical solutions. Success requires strong technical problem-solving, communication, and customer service skills, with the ability to work effectively with both technical and non-technical audiences. 
Responsibilities
  • Collaborate with business stakeholders to gather, analyze, and document business requirements, translating user needs into functional application solutions.
  • Create and maintain project artifacts, including business requirements, process flows, solution designs, and implementation documentation.
  • Develop and maintain end-user documentation, including Standard Operating Procedures (SOPs), user guides, quick reference materials, FAQs, and training resources.
  • Ability to design, configure, and maintain low-code business applications, including Google AppSheet and Google Sites, to improve business processes and operational efficiency.
  • Serve as a primary application support resource by responding to user inquiries, troubleshooting application issues, and resolving incidents within established service level agreements (SLAs).
  • Manage user accounts, permissions, and access for business applications while ensuring compliance with organizational policies and security requirements.
  • Coordinate and support User Acceptance Testing (UAT), validating application functionality and incorporating user feedback into future enhancements.
  • Execute functional, regression, and basic automated testing to verify application quality, performance, and reliability prior to implementation.
  • Act as a power user of enterprise productivity and mission-support applications, providing guidance, troubleshooting assistance, and workflow recommendations to end users.
  • Deliver instructor-led and one-on-one training sessions to promote effective adoption and use of business applications and technology solutions.
  • Monitor application performance, identify recurring issues, and recommend process improvements or system enhancements based on user feedback and operational trends.
  • Collaborate with developers, system administrators, and technical teams to escalate complex issues requiring application, interface, or backend modifications.
  • Maintain accurate records of incidents, service requests, and resolutions within the organization's IT Service Management (ITSM) platform.
  • Support IT change management activities by assisting with planning, testing, documentation, communications, and implementation of application updates and enhancements.
  • Assist in maintaining customer satisfaction by providing responsive remote and onsite application support while contributing to the continuous improvement of business applications and digital services.
Qualifications

  • Bachelor’s degree in computer science or information systems, business, mathematics, or related field and 2 years of relevant IT experience OR an associate's degree in computer science or information system, business, mathematics or related field and 4 years of relevant IT experience 

  • Expertise in communicating complex technical topics in layman’s terms to diverse stakeholder groups.
  • Experience supporting end-user needs as a Commercial-off-the-Shelf (COTS) / Government-off-the-Shelf (GOTS) application power-user is required.
  • Experience as a power user in all of the following technologies is beneficial: Google Workspace (especially AppSheet), Microsoft 365 (SharePoint), and Slack.
  • Demonstrated experience in the translation of end-user needs towards technical/functional requirements for COTS/GOTS applications and implementing technical or process changes to satisfy those needs.
  • Demonstrated understanding of industry IT best practices such as ITIL and Agile and their application towards enterprise operating environments.
  • Demonstrated strong written and oral communications skills are required.
  • Must be able to obtain a Public Trust clearance
Desired Qualifications
  • Preferred certifications include: ITIL Foundations, Microsoft 365 Foundations, Google AppSheet Developer Learning Path / Badge, or similar certifications.
  • Preferred experience with programming and LCNC
mPower, Inc. is an Equal Opportunity/Affirmative Action employer. Qualified applicants or employees will receive consideration for employment without regard to race, color, religion, ethnic or national origin, ancestry, age, sex, sexual orientation, gender identity, pregnancy (including childbirth or related condition), citizenship, familial status, mental or physical disability status, veteran status, genetic information, other non-disqualifying disability, or any other characteristic protected by law.  

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.