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Remote Technical Assistant Jobs in Georgia (NOW HIRING)

Tractian

Technical Support Engineer

Atlanta, GA · On-site +1

You'll collaborate with the development team to improve our products, deliver remote support via ... These tools assist our recruitment team but do not replace human judgment. Final hiring decisions ...

Tractian

Technical Support Engineer

Atlanta, GA · Remote

You'll collaborate with the development team to improve our products, deliver remote support via ... These tools assist our recruitment team but do not replace human judgment. Final hiring decisions ...

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Remote Technical Assistant information

What are the key skills and qualifications needed to thrive as a Remote Technical Assistant, and why are they important?

To thrive as a Remote Technical Assistant, you need strong troubleshooting abilities, technical knowledge of software and hardware, and a relevant degree or experience in IT support. Familiarity with remote desktop tools, ticketing systems like Zendesk or Freshdesk, and communication platforms such as Slack or Microsoft Teams is typically required. Excellent problem-solving skills, attention to detail, and effective written communication make someone stand out in this remote role. These skills and qualities are crucial for efficiently resolving technical issues and maintaining seamless support across distributed teams.

How does a Remote Technical Assistant typically collaborate with other team members given the virtual nature of the role?

As a Remote Technical Assistant, collaboration is primarily accomplished through digital communication tools such as email, chat platforms, and video conferencing. You’ll often work closely with IT support teams, project managers, and sometimes directly with end-users to resolve technical issues or implement solutions. Clear communication and proactive status updates are vital to ensure everyone stays aligned while working remotely. Many organizations also use shared documentation platforms to enable smooth information flow and track progress on tasks.

What is a Remote Technical Assistant?

A Remote Technical Assistant is a professional who provides technical support and assistance to clients, teams, or organizations from a remote location. Their responsibilities often include troubleshooting software or hardware issues, guiding users through technical processes, managing support tickets, and sometimes assisting with system installations or updates. They use communication tools such as email, chat, or video calls to interact with clients and resolve issues efficiently. This role allows businesses to access technical help without needing an on-site technician, offering flexibility and wider coverage.

What is the difference between Remote Technical Assistant vs Remote IT Support Specialist?

AspectRemote Technical AssistantRemote IT Support Specialist
Required CredentialsBasic technical certifications, relevant experienceIT certifications like CompTIA, Cisco, or Microsoft
Work EnvironmentRemote, client or company systemsRemote, troubleshooting and maintaining IT infrastructure
Employer & Industry UsageTech companies, startups, support agenciesCorporate IT departments, managed service providers
Common Search & ComparisonYesYes

The main difference is that Remote Technical Assistants typically handle basic technical support and customer inquiries, while Remote IT Support Specialists focus on maintaining and troubleshooting complex IT systems. Both roles are remote and require technical knowledge, but IT Support Specialists usually need more advanced certifications and experience.

What are the most commonly searched types of Remote Technical jobs in Georgia? The most popular types of Remote Technical jobs in Georgia are:
Remote Technical Assistant jobs near you
Technical Support Engineer (Rotational Shift)

Technical Support Engineer (Rotational Shift)

Braves Technologies

Woodstock, GA • On-site, Remote

Full-time

Medical

Posted 2 days ago

Job description

Our Company:
Founded in 2003, Braves Technologies is helping global technology companies incubate their dedicated
offshore software development teams in India. For the past 15+ years, Braves has been building Software
Engineering, Game Development, and Customer Success teams for clients across the US and Australia.
For more information, you can visit https://www.bravestechnologies.com/
Our Culture:
We are a team focused on high performance, high delivery, diverse thinking, and embodying a
collaborative culture at all levels. We value and encourage learning throughout the organization. Every
employee at Braves understands ownership and fulfills what is required. We align a perfect work-life
balance.
Work Location: Pune (Remote)
Work shift: Rotational with 2 days per week off
Primary Responsibilities -
  • Acts as a customer advocate, responsible for resolving customer requests both internally and externally.
  • Responsible for handling Customer incidents/requests for technical assistance via phone or electronically.
  • Responsible for grabbing all necessary logs and backups in a timely manner upon ticket intake.
  • Diagnosis and resolution of Customer hardware and software issues.
  • Ownership of mainly P1 -P3 customer incidents through resolution, including working cross-functionally with other departments.
  • Identifies customer issues, finds solutions, or proceeds with the escalation process to another department.
  • Provides remote technical assistance with regards to software and hardware issues, installation, troubleshooting, and configuration
  • Documents clear descriptions of issues from customers and clearly log continuous progress of issues and the resolution the life of the ticket to keep customers informed throughout the process.
  • Manages Incidents, ensures customers are updated and communicated to regularly, and incidents are escalated and followed-up on in a timely manner.
  • Proactively works with clients to ensure system uptime and optimal use of system functionality.
  • Maintains a positive customer service attitude.
  • Develops technical documentation, FAQs, and maintains a knowledge database.
  • Maintains up-to-date industry technical knowledge.'
  • Actively participates in Team Meetings and provides training to others on the team as knowledge is developed.
  • Utilizes a network of relationships to collect and disseminate information, build support, and secure buy-in to achieve desired company objectives.
  • Assist with larger Team Projects for continuous improvement and acts as a lead on smaller projects.

Skills Required-
  • Bachelor's degree in engineering, computer engineering, networking, or IT-related preferred
  • High level of Customer Service attitude and aptitude.
  • Minimum 2-5 years of experience troubleshooting networking, software, hardware, and communications technologies.
  • Understanding and ability to execute SQL queries and commands.
  • Experience working with an Incident Management System.
  • Strong communication skills including oral, written, and customer approach.'
  • Strong knowledge of hardware and software components.
  • Strong Time Management Skills.
  • Strong understanding of Microsoft Windows and SQL servers.
  • Experience in a Technical Support environment.
  • Self-motivated and the ability to work independently.
    Education: Degree/PG in Computer Science or Engineering OR Equivalent
    What's in it for you/Benefits of working with us:
    Competitive Salary
    Hybrid work culture
    Flexible work timings
    Family Group Medical Health Insurance / Group Accidental Insurance
    Leave encashments (Gross, not just base salary)
    Regular Fun and Sports activities / Birthday/Anniversary Celebrations
    Other benefits like Gratuity, PF/VPF, maternity, etc.

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