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Remote Support Jobs in Baltimore, MD (NOW HIRING)

Vheda Health

Bilingual Clinical Support Specialist

Columbia, MD · On-site +1

$40K - $70K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a Remote Clinical Support Specialist, you will receive real-time data through remote patient monitoring devices and be fully supported by our online platform, ensuring the highest adherence to ...

Revel Staffing

IT Support Supervisor

Baltimore, MD · Remote

$80K - $115K/hr

We are seeking an experienced IT Support Supervisor to lead a remote team focused on IT training, application support, systems readiness, and end-user success. This role is ideal for a hands-on ...

BAYADA Home Health Care

Clinical Support Specialist

Towson, MD · Remote

$77K - $85K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Remote Clinical Support Specialist (RN or PT) - Home Health Senior Living BAYADA Home Health Care BAYADA Home Health Care is seeking an experienced Remote Full-Time Clinical Support Specialist (RN or ...

New

BAYADA Home Health Care

Clinical Support Specialist

Towson, MD · Remote

$77K - $85K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Remote Clinical Support Specialist (RN or PT) - Home Health Senior Living BAYADA Home Health Care BAYADA Home Health Care is seeking an experienced Remote Full-Time Clinical Support Specialist (RN or ...

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Remote Support information

See Baltimore, MD salary details

$14

$25

$44

How much do remote support jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for remote support in Baltimore, MD is $25.88, according to ZipRecruiter salary data. Most workers in this role earn between $19.09 and $28.17 per hour, depending on experience, location, and employer.

What is the easiest remote support job to get hired for?

Entry-level remote support roles, such as help desk technician or customer support agent, are generally the easiest to secure due to lower experience requirements. These positions often require basic technical knowledge, good communication skills, and familiarity with common support tools like ticketing systems, making them accessible for beginners.

What are the key skills and qualifications needed to thrive as a remote support specialist, and why are they important?

To thrive as a Remote Support specialist, you need strong problem-solving abilities, technical troubleshooting skills, and typically a background in IT or customer support. Familiarity with remote desktop tools, ticketing systems, and common operating systems is essential, and certifications like CompTIA A+ or Microsoft Certified support credentials are often preferred. Excellent communication, patience, and active listening set top performers apart in this role. These skills ensure efficient resolution of technical issues while maintaining a positive customer experience, which is critical for client satisfaction and organizational success.

What is the difference between Remote Support vs Help Desk Technician?

AspectRemote SupportHelp Desk Technician
CredentialsTypically requires certifications like CompTIA A+ or Network+Often requires similar certifications, such as CompTIA A+ or Microsoft Certified
Work EnvironmentProvides technical assistance remotely via phone, chat, or remote access toolsProvides support primarily via phone or in-person, often within an office setting
Employer & Industry UsageUsed across IT, tech support, and customer service industriesCommon in IT, corporate, and customer service sectors

Remote Support and Help Desk Technician roles share similar credentials and work environments, focusing on troubleshooting and resolving technical issues. Remote Support emphasizes remote assistance using remote access tools, while Help Desk Technicians may work on-site or via phone. Both roles are vital in IT support, often overlapping in skills and certifications.

What are remote support jobs?

Remote support jobs include positions such as remote technical support specialist, information technology support specialist, systems support specialist, and remote help desk support analyst, to name just a few. Your specific responsibilities depend on the field in which you work, and many fields, including business, healthcare, customer service, and education, employ support specialists to answer calls about hardware and software issues. Your duties also depend on the type of support you provide. Your job may focus on server or database problems, or you may work to troubleshoot systems administration issues or answer general customer questions.

What are some common challenges faced by professionals in a remote support role, and how can they be addressed?

One common challenge in Remote Support roles is effectively diagnosing and resolving issues without physical access to devices, which requires strong communication skills and proficiency with remote troubleshooting tools. Professionals may also face difficulties managing multiple support tickets simultaneously, making time management and prioritization essential. Building rapport with users remotely can be more challenging than in-person interactions, so maintaining a patient and empathetic approach is crucial. Regular training on new software and staying updated on company protocols also help Remote Support professionals deliver effective assistance.

What is remote support?

Remote support refers to technical assistance provided to users over the internet or other networks, without the need for a technician to be physically present. It typically involves troubleshooting computer issues, software installation, or system maintenance by accessing the user's device remotely. This allows for faster issue resolution and convenience for both the support provider and the end user. Remote support is commonly used in IT helpdesks and customer service environments.
More about Remote Support jobs
What are the most commonly searched types of Support jobs in Baltimore, MD? The most popular types of Support jobs in Baltimore, MD are:
What are popular job titles related to Remote Support jobs in Baltimore, MD? For Remote Support jobs in Baltimore, MD, the most frequently searched job titles are:
What job categories do people searching Remote Support jobs in Baltimore, MD look for? The top searched job categories for Remote Support jobs in Baltimore, MD are:
What cities near Baltimore, MD are hiring for Remote Support jobs? Cities near Baltimore, MD with the most Remote Support job openings:
Remote Support jobs near you
Infographic showing various Remote Support job openings in Baltimore, MD as of August 2026, with employment types broken down into 5% As Needed, 72% Full Time, 18% Part Time, and 5% Contract. Highlights an 100% Remote job distribution, with an average salary of $53,832 per year, or $25.9 per hour.

Bilingual Clinical Support Specialist

Vheda Health

Columbia, MD • On-site, Remote

$40K - $70K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 4 days ago

Job description

Important Notice: Please be aware of recruiting scams - Vheda Health will never ask for sensitive, personal information or payment information during the hiring process. Further, Vheda Health will only contact eligible candidates (who apply for an eligible role) from our domain - vheda.com. All active career postings can be found at www.vheda.com/careers.
About Vheda Health
Vheda Health is a leader in virtual health engagement, dedicated to improving health equity for underserved populations. With over 10 years of experience and a strong national presence, our turnkey chronic care programs provide simple access to care from anywhere, helping health plans deliver better outcomes for their members.
We're Hiring a Bilingual Clinical Support Specialist to Join Our Team!
This full-time position is an impactful role that directly influences the lives of underserved, vulnerable, and at-risk populations. We are seeking candidates who leverage their clinical knowledge and critical thinking skills to triage effectively, delegate tasks, identify risks, and close gaps in care. Your responsibilities will include contacting individuals with out-of-range vital signs or device readings, assessing their immediate health needs, reminding them of available resources, and documenting all interactions. As a Remote Clinical Support Specialist, you will receive real-time data through remote patient monitoring devices and be fully supported by our online platform, ensuring the highest adherence to care plans. This role is fully remote but may require travel to our offices in Columbia, MD, up to four times per year for companywide events and meetings.
Key Responsibilities
  • Immediate Outreach: Contact members promptly regarding out-of-range vital signs or device readings.
  • Mobile Care Management: Assist members with the use of mobile care management devices.
  • Risk Identification: Communicate with members to identify risks and educate them on recommended device ranges.
  • Health Education: Educate members about concerning symptoms and options for outreach, including when to refer to the ER or alternatives.
  • Resource Maximization: Maximize members' access to available resources for optimal care.
  • Team Collaboration: Assist health coaches, customer service, and tech support teams as needed and collaborate with the entire care team to support members effectively.

Required Qualifications
  • Fluent in Spanish
  • Current and active RN license.
  • Minimum of 1-3 years of experience in a critical care setting.
  • Understand chronic disease management and progression (e.g., Diabetes, Hypertension, Congestive Heart Failure, Asthma, COPD, Weight Management, Mental/Behavioral Health).
  • Proficient with technology and web-based applications.
  • Proven ability to work effectively in a remote setting, demonstrating strong communication and collaboration skills.
  • Demonstrate effective communication skills with compassion and empathy.
  • Proven ability to work effectively in a remote setting, ensuring seamless communication and collaboration with the care team.

Additional Preferred Skills
  • Previous experience in an emergency room setting.
  • Experience working with diverse populations.
  • Understanding of Medicaid and/or Medicare.
  • Experience with telephonic patient outreach.
  • Familiarity with Motivational Interviewing techniques.
  • Experience in care coordination or case management roles.
  • Experience with HEDIS and/or NCQA standards.
  • Fluency in Spanish preferred, but not required.

Location Preference: While this role is remote, candidates based in Florida, Illinois, and Kentucky will receive priority consideration.
Vheda Health Benefits
At Vheda, we care about your health, your family and your future and strive to have our benefits reflect that. This includes:
  • Competitive salary: Up to $70,000 per year
  • Comprehensive health Insurance including medical, dental, vision, LTD, STD and life insurance
  • 401(k)
  • Unlimited paid time off
  • 12 paid company holidays
  • Engaging team events

We provide equal opportunities to everyone who works for us and every applicant. We consider applicants for all positions without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, military or veteran status, or any other legally protected status. We enthusiastically celebrate the diversity of our team and believe that talent, passion, and experience are the only relevant criteria for considering new team members.
The pay range for this role is:
40,000 - 70,000 USD per year (Remote)

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