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Remote Support Jobs in Baltimore, MD (NOW HIRING)

National Vision

Remote Optometrist

Baltimore, MD · On-site +1

$500/day

Company Description 100% Remote / Support In-Office Patients Virtually Step confidently into the future of optometry. Our fully virtual model lets you provide high-quality, human-centered care to ...

AES

Remote Optometrist

Dundalk, MD · Remote

Company Description 100% Remote | Support In-Office Patients Virtually Step confidently into the future of optometry. Our fully virtual model lets you provide high-quality, human-centered care to ...

National Vision

Remote Optometrist

Baltimore, MD · Remote

Company Description 100% Remote | Support In-Office Patients Virtually Step confidently into the future of optometry. Our fully virtual model lets you provide high-quality, human-centered care to ...

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Remote Support information

See Baltimore, MD salary details

$14

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$44

How much do remote support jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for remote support in Baltimore, MD is $25.88, according to ZipRecruiter salary data. Most workers in this role earn between $19.09 and $28.17 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Support specialist, and why are they important?

To thrive as a Remote Support specialist, you need strong problem-solving abilities, technical troubleshooting skills, and typically a background in IT or customer support. Familiarity with remote desktop tools, ticketing systems, and common operating systems is essential, and certifications like CompTIA A+ or Microsoft Certified support credentials are often preferred. Excellent communication, patience, and active listening set top performers apart in this role. These skills ensure efficient resolution of technical issues while maintaining a positive customer experience, which is critical for client satisfaction and organizational success.

What is the difference between Remote Support vs Help Desk Technician?

AspectRemote SupportHelp Desk Technician
CredentialsTypically requires certifications like CompTIA A+ or Network+Often requires similar certifications, such as CompTIA A+ or Microsoft Certified
Work EnvironmentProvides technical assistance remotely via phone, chat, or remote access toolsProvides support primarily via phone or in-person, often within an office setting
Employer & Industry UsageUsed across IT, tech support, and customer service industriesCommon in IT, corporate, and customer service sectors

Remote Support and Help Desk Technician roles share similar credentials and work environments, focusing on troubleshooting and resolving technical issues. Remote Support emphasizes remote assistance using remote access tools, while Help Desk Technicians may work on-site or via phone. Both roles are vital in IT support, often overlapping in skills and certifications.

What Are Remote Support Jobs?

Remote support jobs include positions such as remote technical support specialist, information technology support specialist, systems support specialist, and remote help desk support analyst, to name just a few. Your specific responsibilities depend on the field in which you work, and many fields, including business, healthcare, customer service, and education, employ support specialists to answer calls about hardware and software issues. Your duties also depend on the type of support you provide. Your job may focus on server or database problems, or you may work to troubleshoot systems administration issues or answer general customer questions.

What are some common challenges faced by professionals in a Remote Support role, and how can they be addressed?

One common challenge in Remote Support roles is effectively diagnosing and resolving issues without physical access to devices, which requires strong communication skills and proficiency with remote troubleshooting tools. Professionals may also face difficulties managing multiple support tickets simultaneously, making time management and prioritization essential. Building rapport with users remotely can be more challenging than in-person interactions, so maintaining a patient and empathetic approach is crucial. Regular training on new software and staying updated on company protocols also help Remote Support professionals deliver effective assistance.

What is remote support?

Remote support refers to technical assistance provided to users over the internet or other networks, without the need for a technician to be physically present. It typically involves troubleshooting computer issues, software installation, or system maintenance by accessing the user's device remotely. This allows for faster issue resolution and convenience for both the support provider and the end user. Remote support is commonly used in IT helpdesks and customer service environments.
More about Remote Support jobs
What are the most commonly searched types of Support jobs in Baltimore, MD? The most popular types of Support jobs in Baltimore, MD are:
What are popular job titles related to Remote Support jobs in Baltimore, MD? For Remote Support jobs in Baltimore, MD, the most frequently searched job titles are:
What job categories do people searching Remote Support jobs in Baltimore, MD look for? The top searched job categories for Remote Support jobs in Baltimore, MD are:
What cities near Baltimore, MD are hiring for Remote Support jobs? Cities near Baltimore, MD with the most Remote Support job openings:
Remote Support jobs near you
Tier 2 Remote Operations Support (Evenings)

Tier 2 Remote Operations Support (Evenings)

Columbia Technology Partners

Annapolis Junction, MD • On-site, Remote

$52K - $70K/yr

Full-time

Dental, Vision, Life, Retirement, PTO

Posted 15 days ago

Job description

Description:
Columbia Technology Partners is seeking a Tier 2 System Administrator to join our Remote Operations team supporting end users across network, desktop, and systems environments. In this role, you'll be a go-to problem solver-helping users troubleshoot issues, restore functionality, and stay productive. You'll work hands-on with both hardware and software, leveraging remote tools to support a distributed user base while collaborating with a supportive team.
Shift: Wednesday - Sunday, 2:00 PM - 10:00 PM
Key Responsibilities:
  • Provide Tier 2 technical support for hardware, software, and system-related issues
  • Troubleshoot, diagnose, and resolve problems from initial report through full resolution
  • Deliver remote support using tools such as Remote Desktop and other remote access solutions
  • Investigate and resolve help desk tickets supporting cloud and endpoint environments
  • Apply structured diagnostic techniques to identify root causes and implement fixes
  • Offer guidance and support to junior team members when needed

Qualifications:
  • IAT Level 1 certification required (CompTIA A+ or Network+)
  • HS Diploma or GED with 15+ years of relevant experience OR Bachelor's degree with 10+ years of relevant experience
  • Experience troubleshooting hardware and supporting end-user devices
  • Hands-on experience with Remote Assistance and Remote Desktop tools
  • Strong problem-solving skills and ability to work independently in a shift-based support environment

Requirements:
  • U.S. Citizenship is required for all applicants. CTP is an equal opportunity employer and abides by applicable employment laws and regulations. All applicants and employees are subject to random drug testing in accordance with Executive Order 12564. Employment is contingent upon successful completion of a security background investigation and polygraph.
  • Certification Requirements:
    • DOD 8570 IAT Level 1 certification

This position requires an active Security Clearance with appropriate Polygraph.
About us:
Founded in 2007, Columbia Technology Partners is Woman-Owned, Service-Disabled Veteran Owned Small Business with a specialization in technology and management consulting committed to solving intricate and sensitive technology issues facing corporations and federal agencies. Since its inception, CTP has been instrumental in the technical design, engineering development, operational deployment, and support of key systems. With a proven track record in information security, project management, systems/network engineering, security risk management, vulnerability assessments, and mobile security implementation; our employees have the experience, expertise, and innovative thinking our customers need for results that exceed expectations. CTP staff have worked closely with both government engineers and management to gather mission requirements, develop the architecture to deliver the needed functionality and assess tools available to meet or exceed the needs of the mission.
At Columbia Technology Partners (CTP), we are united in being the best that we can be as individuals, but our core belief is that we can be better together. Together we will take on each mission with an execution process that authentically represents who we are. Our success relies on our team values, the foundation we built around them, and the Partners we become along the way.
That's why our pay is competitive, our missions are critical, and our benefits
represent what matters most to CTP: Our People.
Salary Range Transparency
At Columbia Technology Partners we are committed to transparency and fairness in our compensation practices. We believe in creating a work environment where employees feel valued, empowered, and rewarded for their contributions.
How We Determine Salary Ranges
Our salary ranges are based on the following key factors:
  • Job Role and Responsibilities: The specific duties and responsibilities associated with each role form the foundation of our compensation structure.
  • Market Research and Industry Benchmarks: We conduct regular analysis of market trends and salaries across our industry, using reliable compensation data to ensure we stay competitive.
  • Experience and Qualifications: An individual's experience, education, certifications, and specialized skills all contribute to determining their position within a salary range.
  • Location: Salary ranges may be adjusted based on geographic cost of living, in accordance with local and national standards.
  • Company Performance: Our compensation practices also take into account overall company performance and financial health, ensuring that we maintain sustainability while rewarding our team.

Really good benefits, for really GREAT people:
From our CTP Family to yours, we know how important these decisions are. Your benefits are about you, not us. Tell us what you need in order to see a future at CTP; lets get where you're going, together.
Medical: CTP offers 3 superior plans, bringing our employees both in-network and out-of-network options.
Vision + Dental: Both free to you + paid in full by CTP.
Retirement: 401k - 6% company contribution
PTO + Leave: A work life balance is extremely important to our team here at CTP, which is why our paid time off plans are so lucrative. Offering customizable leave plans to meet your needs is just one of our many perks! Jury Duty, Bereavement + Military Leave provided.
Career Growth: Up to $10,000 provided for approved career-related learning, training, education, and/or tuition.
Life and AD&D Insurance/Short-Term & Long-Term Disability: More peace of mind, at zero cost to you.
Profit Sharing Bonus: End of year cash gets added to your bottom-line.
Referral Bonus Program: Our tiered program provides an incentive with each stage of the hiring process your referral passes. Our bonuses range from $7,000-$20,000, if your referral joins the team.
Columbia Technology Partners is an Equal Opportunity Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state, or local law. Our EEO policy reflects our commitment to ensure equality and promote diversity and inclusion in the workplace. Our policy applies to all employees, job candidates, contractors, stakeholders, partners, and visitors.
CTP was voted one of the top 25 best places to work in Baltimore by Baltimore Magazine!

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