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Entry Level Support Jobs in Baltimore, MD (NOW HIRING)

Survice

Entry Level Technician

Churchville, MD · On-site

$20 - $24/hr

These positions are involved in UAV/UGV manufacturing, assembly and production support operations. Primary Duties & Responsibilities of the Entry Level Technician: * Assemble parts into sub-units or ...

Fisher Organization

Entry-Level Remote Sales

Largo, MD · On-site

Join a Purpose-Driven Team Making a Real Impact - Entry-Level Leadership Career Opportunity About ... Coach and support a team of agents to reach and exceed performance goals Lead by example through ...

Fisher Organization

Entry-Level Remote Sales

Towson, MD · On-site

Join a Purpose-Driven Team Making a Real Impact - Entry-Level Leadership Career Opportunity About ... Coach and support a team of agents to reach and exceed performance goals Lead by example through ...

Fisher Organization

Entry-Level Remote Sales

Bowie, MD · On-site

Join a Purpose-Driven Team Making a Real Impact - Entry-Level Leadership Career Opportunity About ... Coach and support a team of agents to reach and exceed performance goals Lead by example through ...

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Entry Level Support information

See Baltimore, MD salary details

$11

$18

$26

How much do entry level support jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for entry level support in Baltimore, MD is $18.47, according to ZipRecruiter salary data. Most workers in this role earn between $15.29 and $20.29 per hour, depending on experience, location, and employer.

What is entry level support?

Entry level support jobs are positions designed for individuals who are starting their careers in technical or customer support roles. These jobs typically involve assisting customers or internal users with troubleshooting issues, answering questions, and providing guidance on products or services. They usually require strong communication skills, basic technical knowledge, and a willingness to learn. Entry level support roles are often a stepping stone to more advanced IT or customer service positions.

What are the key skills and qualifications needed to thrive as an entry level support professional?

To thrive as an Entry Level Support professional, you need a basic understanding of troubleshooting, customer service, and familiarity with common software or hardware systems, often supported by a high school diploma or equivalent. Familiarity with ticketing systems, remote support tools, and basic operating system navigation is typically required. Strong communication, patience, and problem-solving abilities are crucial soft skills for success in this role. These skills and qualities are essential for efficiently resolving user issues, ensuring customer satisfaction, and supporting smooth IT operations.

What are some common challenges faced by entry level support staff, and how can they overcome them?

Entry level support staff often encounter challenges such as handling a high volume of inquiries, addressing unfamiliar technical issues, and managing customer expectations. To overcome these hurdles, it's important to familiarize yourself with the company's products and support resources, seek guidance from experienced colleagues, and continuously improve communication skills. Many teams also provide structured onboarding and ongoing training to help new staff build confidence and efficiency in resolving issues.

What is the difference between Entry Level Support vs Customer Support Representative?

AspectEntry Level SupportCustomer Support Representative
Required CredentialsHigh school diploma or equivalent; basic technical skillsHigh school diploma; strong communication skills
Work EnvironmentIT departments, tech companies, help desksCall centers, retail, service industries
Employer & Industry UsageTech, software, hardware companiesRetail, telecommunications, service sectors
Common Search & ComparisonYesYes

Entry Level Support roles typically focus on technical troubleshooting and basic IT assistance, often requiring some technical knowledge. Customer Support Representatives handle customer inquiries, complaints, and service issues, emphasizing communication skills. While both roles serve as entry points in customer or technical support, Entry Level Support is more technical, whereas Customer Support Representatives focus on customer interaction and service.

What are the most commonly searched types of Support jobs in Baltimore, MD?

The most popular types of Support jobs in Baltimore, MD are:

What cities near Baltimore, MD are hiring for Entry Level Support jobs?

Cities near Baltimore, MD with the most Entry Level Support job openings:

Entry Level Support jobs near you
Infographic showing various Entry Level Support job openings in Baltimore, MD as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $38,425 per year, or $18.5 per hour.

Associate Cybersecurity Analyst I

Analygence

Fulton, MD

Full-time

Posted 2 days ago

New

Job description

Tharros is seeking a Cybersecurity Analyst to support a Department of Defense customer with foundational cybersecurity, vulnerability management, and compliance activities. Working under the guidance of senior cybersecurity professionals, this entry-level role will assist with vulnerability scanning using DoD-approved tools such as ACAS, application of DISA STIGs and SRGs, and documentation and tracking of identified security findings.


The ideal candidate has foundational knowledge of cybersecurity principles, vulnerability management, RMF, and DoD security compliance, with an interest in developing hands-on experience within a mission-focused environment. This individual will support the preparation and maintenance of RMF/eMASS artifacts, POA&Ms, vulnerability scan results, and compliance documentation while gaining exposure to the broader DoD cybersecurity lifecycle.

Key Responsibilities

  • The Associate Cybersecurity Analyst provides entry-level support to the cybersecurity team under the direct supervision of senior engineers. This role is focused on learning foundational cybersecurity processes and assisting with routine compliance and documentation tasks. Duties include:
  • Assists in the preparation and execution of vulnerability scans using DoD-approved tools (e.g., ACAS); helps document and track scan results
  • Supports the application of DISA STIGs and SRGs by helping to run compliance checks and documenting identified deviations for review by senior staff
  • Assists in the creation, organization, and uploading of RMF artifacts into the Enterprise Mission Assurance Support Service (eMASS) under direct supervision
  • Helps track and update Plan of Action & Milestones (POA&M) entries based on guidance from senior engineers

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