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Support Manager Jobs in Baltimore, MD (NOW HIRING)

Arch Howard

Direct Support Manager

Ellicott City, MD · On-site

$22.50/hr

Job Summary The Direct Support Manager (DSM) provides leadership and oversight to assigned residential or program sites and Direct Support Professionals (DSPs). This role serves as the primary ...

Humanim

Manager, Community Support

Baltimore, MD · On-site

The Behavior Support Services Community Support Manager (Case Manager) is responsible for coordinating, monitoring, and supporting behavioral services for individuals receiving services through ...

Dresner Group

Client Support Manager

Columbia, MD · On-site

Manage the Client Support team, triaging of support requests, and ticket queues. * Scheduling of support and preventative maintenance tickets * Work with management team to develop baseline support ...

Dresner Group

Client Support Manager

Columbia, MD

Manage the Client Support team, triaging of support requests, and ticket queues. * Scheduling of support and preventative maintenance tickets * Work with management team to develop baseline support ...

Dlapiper

Legal Support Manager

Baltimore, MD · Hybrid

Summary The Legal Support Manager, working in collaboration with and in support of the firm's strategic initiatives, works closely with the Office Administrator to supervise the various Legal Support ...

HUMANIM

Manager, Community Support

Baltimore, MD · On-site

$46K - $66K/yr

Description The Behavior Support Services Community Support Manager (Case Manager) is responsible for coordinating, monitoring, and supporting behavioral services for individuals receiving services ...

DUIT

Cabling Support Manager 1

Columbia, MD · On-site

Manages multiple Cabling Managers on different projects and/or one large program. Insures the quality of workmanship, safety and documentation per project. Performs at least one quality and Safety ...

New

DUIT

Cabling Support Manager 1

Columbia, MD · On-site

Manages multiple Cabling Managers on different projects and/or one large program. Insures the quality of workmanship, safety and documentation per project. Performs at least one quality and Safety ...

New

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Support Manager information

See Baltimore, MD salary details

$22.4K

$67.5K

$120.2K

How much do support manager jobs pay per year?

As of Aug 30, 2026, the average yearly pay for support manager in Baltimore, MD is $67,467.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,700.00 and $90,400.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What are the most commonly searched types of Support jobs in Baltimore, MD?

The most popular types of Support jobs in Baltimore, MD are:

What are popular job titles related to Support Manager jobs in Baltimore, MD?

For Support Manager jobs in Baltimore, MD, the most frequently searched job titles are:

What job categories do people searching Support Manager jobs in Baltimore, MD look for?

The top searched job categories for Support Manager jobs in Baltimore, MD are:

What cities near Baltimore, MD are hiring for Support Manager jobs?

Cities near Baltimore, MD with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in Baltimore, MD as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $67,467 per year, or $32.4 per hour.

Direct Support Manager

Ellicott City, MD • On-site

Arch Howard
See more jobs at Arch Howardexternal

$22.50/hr

Full-time

Re-posted 3 days ago

Job description

Job Summary
The Direct Support Manager (DSM) provides leadership and oversight to assigned residential or program sites and Direct Support Professionals (DSPs). This role serves as the primary contact for staff, families, and support teams, ensuring high-quality, person-centered services that meet or exceed agency standards. The DSM works collaboratively with Advocates and other stakeholders, manages staff performance and schedules, ensures regulatory compliance, and promotes health, safety, and community inclusion for the people supported.
Key Responsibilities
  • Supervise, coach, and evaluate DSP staff; conduct interviews, onboarding, training, and performance reviews
  • Develop staff schedules, approve timecards, and manage administrative and budget-related tasks
  • Ensure implementation of person-centered plans and quality service delivery
  • Maintain compliance with federal, state, licensing, and agency regulations
  • Respond to crises, provide on-call support, and oversee emergency preparedness and documentation
  • Promote health, wellness, safety, and medication/medical coordination
  • Maintain accurate documentation, incident reporting, and confidentiality standards
  • Foster inclusive, respectful, and culturally responsive work environments
  • Build collaborative relationships with families, community partners, vendors, and service agencies
  • Support community inclusion, vocational, educational, and independent living goals of participants

Required Knowledge/Qualifications:
  • High School Diploma or GED
  • Valid Maryland Driver's License with less than 3 points
  • Computer Literacy (Including Microsoft Office Suite and the use of Google Mail and Carematic)
  • Ability to successfully complete all DDA, Arc of Howard County and MBON required trainings Ability to manage time effectively.
  • Ability to effectively communicate both orally and in writing Ability to lift 25-30 lbs.
  • Leadership/Supervision

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