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Support Manager Jobs in Baltimore, MD (NOW HIRING)

PHILLIPS PROGRAMS

Student Support Manager

Laurel, MD · On-site

Student Support Manager Position Type: Full-Time, Days Location: Laurel, Maryland What we do and offer our team: PHILLIPS PROGRAMS Schools are private special education day schools for children with ...

PHILLIPS PROGRAMS

Student Support Manager

Laurel, MD · On-site

$40K - $60K/yr

Student Support Manager Position Type: Full-Time, Days Location: Laurel, Maryland What we do and offer our team: PHILLIPS PROGRAMS Schools are private special education day schools for children with ...

Arch Howard

Direct Support Manager

Ellicott City, MD · On-site

$22.50/hr

Job Summary The Direct Support Manager (DSM) provides leadership and oversight to assigned residential or program sites and Direct Support Professionals (DSPs). This role serves as the primary ...

Humanim

Manager, Community Support

Baltimore, MD · On-site

The Behavior Support Services Community Support Manager (Case Manager) is responsible for coordinating, monitoring, and supporting behavioral services for individuals receiving services through ...

New

Dresner Group

Client Support Manager

Columbia, MD

Manage the Client Support team, triaging of support requests, and ticket queues. * Scheduling of support and preventative maintenance tickets * Work with management team to develop baseline support ...

Dresner Group

Client Support Manager

Columbia, MD · On-site

Manage the Client Support team, triaging of support requests, and ticket queues. * Scheduling of support and preventative maintenance tickets * Work with management team to develop baseline support ...

Dlapiper

Legal Support Manager

Baltimore, MD · Hybrid

Summary The Legal Support Manager, working in collaboration with and in support of the firm's strategic initiatives, works closely with the Office Administrator to supervise the various Legal Support ...

HUMANIM

Manager, Community Support

Baltimore, MD · On-site

$46K - $66K/yr

Description The Behavior Support Services Community Support Manager (Case Manager) is responsible for coordinating, monitoring, and supporting behavioral services for individuals receiving services ...

New

Senior Helpers

Vendor Support Manager

Towson, MD · On-site

$65K - $75K/yr

Vendor Support Manager Salary: $65K-$75K Job Type: Full Time Overview The Vendor Support Manager is responsible for managing the lifecycle of assigned third-party vendor relationships, managing the ...

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All JobsSupport JobsSupport Manager JobsSupport Manager Jobs in Baltimore, MD

Support Manager information

See Baltimore, MD salary details

$22.4K

$67.5K

$120.2K

How much do support manager jobs pay per year?

As of Aug 9, 2026, the average yearly pay for support manager in Baltimore, MD is $67,467.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,700.00 and $90,400.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.
What are the most commonly searched types of Support jobs in Baltimore, MD? The most popular types of Support jobs in Baltimore, MD are:
What cities near Baltimore, MD are hiring for Support Manager jobs? Cities near Baltimore, MD with the most Support Manager job openings:
Support Manager jobs near you
Infographic showing various Support Manager job openings in Baltimore, MD as of July 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, 1% Temporary, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $67,467 per year, or $32.4 per hour.

Student Support Manager

PHILLIPS PROGRAMS

Laurel, MD • On-site

Full-time

Re-posted yesterday

Job description

Position: Student Support Manager
Position Type: Full-Time, Days
Location: Laurel, Maryland

What we do and offer our team:

PHILLIPS PROGRAMS Schools are private special education day schools for children with emotional and behavioral needs. PHILLIPS has a unique approach to special education. Our programs provide a place of relationship and belonging where students can be accepted; treated with compassion and respect. We offer competitive salaries, a comprehensive benefits package, opportunities for professional growth, and a warm and friendly environment that lives our values. In addition, our staff are eligible for the Federal Student Loan Forgiveness Program!

What the Student Support Manager does:

  • Oversee and coordinate all student support services across assigned classrooms and programs
  • Supervise, mentor, and evaluate a team of Assistant Teachers, Related Service Providers, and Behavioral Staff
  • Collaborate with teachers, families, and outside agencies to develop, implement, and monitor individualized behavior and academic support plans
  • Schedule, facilitate, and document IEP, eligibility, and progress-review meetings with LEA representatives, parents/guardians, and PHILLIPS staff
  • Track and report on student progress, behavior data, and service delivery in PowerSchool and SEDS
  • Ensure compliance with all federal, state, and local regulations (IDEA, VDOE, OSSE, VASIE) and internal policies
  • Maintain student support budgets; submit expenditure reports to the Program Director
  • Develop and deliver staff trainings on behavior management strategies, data collection, and compliance protocols
  • Serve as the primary point of contact for families, school districts, and external partners regarding student support issues
  • Lead program-wide initiatives to improve outcomes, promote best practices, and foster a culture of continuous improvement

What the Student Support Manager brings to the team:

  • Bachelor’s Degree in Education, Psychology, Social Work, or a closely related field (Master’s preferred)
  • Virginia licensure or eligibility in Special Education and/or School Leadership (preferred)
  • 3+ years of experience in special education, behavior support, or related supervisory roles
  • Strong knowledge of IEP processes, behavior management techniques, and data-driven intervention design
  • Excellent leadership, communication, and interpersonal skills
  • Demonstrated ability to collaborate effectively with multidisciplinary teams and external stakeholders
  • Proficiency with PowerSchool, SEDS, and Microsoft Office suite

PHILLIPS Programs is an Equal Opportunity Employer.

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