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Support Manager Jobs in Baltimore, MD (NOW HIRING)

PHILLIPS PROGRAMS

Student Support Manager

Laurel, MD · On-site

$40K - $60K/yr

Student Support Manager Position Type: Full-Time, Days Location: Laurel, Maryland What we do and offer our team: PHILLIPS PROGRAMS Schools are private special education day schools for children with ...

PHILLIPS PROGRAMS

Student Support Manager

Laurel, MD · On-site

Student Support Manager Position Type: Full-Time, Days Location: Laurel, Maryland What we do and offer our team: PHILLIPS PROGRAMS Schools are private special education day schools for children with ...

TRAX International

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Mission Support Manager

Baltimore, MD · On-site

$145K - $155K/yr

The Mission Support Manager (MSM) is responsible for the safe and efficient management operations on the ATSS contract. The incumbent will have a broad knowledge of the requirements for employees ...

TRAX International

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Mission Support Manager

Havre De Grace, MD · On-site

$145K - $155K/yr

The Mission Support Manager (MSM) is responsible for the safe and efficient management operations on the ATSS contract. The incumbent will have a broad knowledge of the requirements for employees ...

Dresner Group

Client Support Manager

Columbia, MD

Manage the Client Support team, triaging of support requests, and ticket queues. * Scheduling of support and preventative maintenance tickets * Work with management team to develop baseline support ...

Dresner Group

Client Support Manager

Columbia, MD · On-site

Manage the Client Support team, triaging of support requests, and ticket queues. * Scheduling of support and preventative maintenance tickets * Work with management team to develop baseline support ...

Dlapiper

Legal Support Manager

Baltimore, MD · Hybrid

Summary The Legal Support Manager, working in collaboration with and in support of the firm's strategic initiatives, works closely with the Office Administrator to supervise the various Legal Support ...

PEVCO SYSTEMS INTERNATIONAL

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Regional Customer Support Manager

Baltimore, MD · On-site

$85K - $100K/yr

The Regional Customer Support Manager oversees the performance and development of field service technicians while ensuring exceptional service delivery. The role emphasizes building strong customer ...

PEVCO SYSTEMS INTERNATIONAL

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Regional Customer Support Manager

Baltimore, MD · On-site

$85K - $100K/yr

The Regional Customer Support Manager oversees the performance and development of field service technicians while ensuring exceptional service delivery. The role emphasizes building strong customer ...

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All JobsSupport JobsSupport Manager JobsSupport Manager Jobs in Baltimore, MD

Support Manager information

See Baltimore, MD salary details

$22.4K

$67.5K

$120.2K

How much do support manager jobs pay per year?

As of Jul 28, 2026, the average yearly pay for support manager in Baltimore, MD is $67,467.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,700.00 and $90,400.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Support Manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What are some typical challenges a Support Manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

Is a CSA job stressful?

A Customer Service Associate (CSA) job can be stressful due to high call volumes, customer complaints, and the need for strong communication skills. Managing difficult interactions and meeting performance metrics are common sources of pressure in this role.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

What are high paying manager jobs?

High paying manager jobs include executive roles such as Chief Executive Officer, Chief Operating Officer, and Vice President, as well as specialized managerial positions in industries like finance, technology, and healthcare. These roles typically require extensive experience, leadership skills, and often advanced certifications or degrees, with salaries often exceeding six figures annually.

What does a Support Manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

Do you need a degree to be a customer service manager?

A degree is not always required to become a customer service manager, but many employers prefer candidates with a bachelor's degree in business, management, or related fields. Relevant experience, strong communication skills, and leadership abilities are often more important for this role than formal education alone.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.
What are the most commonly searched types of Support jobs in Baltimore, MD? The most popular types of Support jobs in Baltimore, MD are:
What cities near Baltimore, MD are hiring for Support Manager jobs? Cities near Baltimore, MD with the most Support Manager job openings:
Support Manager jobs near you
Infographic showing various Support Manager job openings in Baltimore, MD as of July 2026, with employment types broken down into 85% Full Time, 13% Part Time, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $67,467 per year, or $32.4 per hour.
Student Support Manager

Student Support Manager

PHILLIPS PROGRAMS

Laurel, MD • On-site

$40K - $60K/yr

Full-time

Posted 18 days ago

Job description

Position: Student Support Manager
Position Type: Full-Time, Days
Location: Laurel, Maryland
What we do and offer our team:
PHILLIPS PROGRAMS Schools are private special education day schools for children with emotional and behavioral needs. PHILLIPS has a unique approach to special education. Our programs provide a place of relationship and belonging where students can be accepted; treated with compassion and respect. We offer competitive salaries, a comprehensive benefits package, opportunities for professional growth, and a warm and friendly environment that lives our values. In addition, our staff are eligible for the Federal Student Loan Forgiveness Program!
What the Student Support Manager does:
  • Oversee and coordinate all student support services across assigned classrooms and programs
  • Supervise, mentor, and evaluate a team of Assistant Teachers, Related Service Providers, and Behavioral Staff
  • Collaborate with teachers, families, and outside agencies to develop, implement, and monitor individualized behavior and academic support plans
  • Schedule, facilitate, and document IEP, eligibility, and progress-review meetings with LEA representatives, parents/guardians, and PHILLIPS staff
  • Track and report on student progress, behavior data, and service delivery in PowerSchool and SEDS
  • Ensure compliance with all federal, state, and local regulations (IDEA, VDOE, OSSE, VASIE) and internal policies
  • Maintain student support budgets; submit expenditure reports to the Program Director
  • Develop and deliver staff trainings on behavior management strategies, data collection, and compliance protocols
  • Serve as the primary point of contact for families, school districts, and external partners regarding student support issues
  • Lead program-wide initiatives to improve outcomes, promote best practices, and foster a culture of continuous improvement

What the Student Support Manager brings to the team:
  • Bachelor's Degree in Education, Psychology, Social Work, or a closely related field (Master's preferred)
  • Virginia licensure or eligibility in Special Education and/or School Leadership (preferred)
  • 3+ years of experience in special education, behavior support, or related supervisory roles
  • Strong knowledge of IEP processes, behavior management techniques, and data-driven intervention design
  • Excellent leadership, communication, and interpersonal skills
  • Demonstrated ability to collaborate effectively with multidisciplinary teams and external stakeholders
  • Proficiency with PowerSchool, SEDS, and Microsoft Office suite

PHILLIPS Programs is an Equal Opportunity Employer.

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