Support Manager Jobs in Baltimore, MD (NOW HIRING)

The Project Support Manager is responsible for supporting Lowe's National Account team with contract development, renewals and pricing adjustments for national renovation accounts.

Key Responsibilities

• Lead the development of customized renovation plans including quotes, project plans, and product forecasts across multiple sites and regions.

• Build relationships with key decision-makers within management and renovation construction companies to ensure alignment with their objectives.

• Partner with cross-functional sales teams to communicate customer plans, pricing, and provide support to drive connectivity with PSRs at the local level.

• Understand customer renovation goals, identify challenges, and find upselling and cross-selling opportunities.

• Conduct quarterly account reviews, track renovation progress, and address challenges.

• Create and confirm customer specific product list to ensure customer compliance.

• Support account setup needs to optimize project execution.

• Provides leads and guides local Project Support Representatives for project walks.

• Ensure post-sale follow-up to meet customer expectations and deliver projects on time in partnership with the Pro Solution Center team.

• Share best practices, account insights, and market trends with the broader Project support team.

• Attend project renovation planning sessions with national account customers.

• Represent Lowe’s Pro Supply and Project Support at industry events, promoting renovation solutions and staying informed on market trends.

Required Qualifications

• 3 Years Relevant sales experience, including strategic global accounts in a business and/or account management organization.

• 3 Years Experience using computer programs; including the use of the CRM software, pipeline management and reporting system, and Microsoft Office

• 3 Years Previous experience in selling in a long sales cycle with complex financial data and strong understanding of financials, profitability, and cash flow.

• 3 Years Experience managing renovations (e.g., residential, commercial, and construction)

Preferred Qualifications

• Bachelor’s degree Business Administration or related field

• 3 Years Experience working in Outside Sales (MRO), government/national accounts

Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.

Associate Benefits (https://talent.lowes.com/us/en/joining-our-team)

• Working at one of the largest retail companies has its perks. We offer exceptional benefits and wellness programs for eligible full-time and part-time associates, tailored for many different lifestyles. Our benefits range from health, vision and dental insurance to paid vacation, tuition assistance and parental and family-building benefits. Plus, we offer learning and development opportunities to help our associates grow their skills and achieve their goals.
• Health, Dental and Vision insurance
• Life and Disability insurance
• Paid time off based on role, tenure, and locality, including vacation, holidays, sick and volunteer time
• Flexible spending and health savings accounts
• 401(k) Retirement account with company match
• Employee Assistance Program with concierge, work/life services and no-cost counseling for all kinds of needs
• Education support programs, including tuition assistance and trade skills scholarships
• Business Travel Accident insurance
• Maternity and Parental leave
• Adoption assistance
• Lowe's Associate Discount and broad discount platform
• Other discretionary benefits (based on eligibility) include annual bonuses, enrollment in Lowe's Employee Stock Purchase Plan and/or deferred compensation plan, and grant awards

Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.