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Remote Support Jobs in Windsor Mill, MD (NOW HIRING)

AES

Remote Optometrist

Catonsville, MD · Remote

Company Description 100% Remote | Support In-Office Patients Virtually Step confidently into the future of optometry. Our fully virtual model lets you provide high-quality, human-centered care to ...

New

National Vision

Remote Optometrist

Catonsville, MD · On-site +1

$500/day

Company Description 100% Remote / Support In-Office Patients Virtually Step confidently into the future of optometry. Our fully virtual model lets you provide high-quality, human-centered care to ...

National Vision

Remote Optometrist

Catonsville, MD · Remote

Company Description 100% Remote | Support In-Office Patients Virtually Step confidently into the future of optometry. Our fully virtual model lets you provide high-quality, human-centered care to ...

National Vision

Remote Optometrist

Catonsville, MD · Remote

Company Description 100% Remote | Support In-Office Patients Virtually Step confidently into the future of optometry. Our fully virtual model lets you provide high-quality, human-centered care to ...

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All JobsSupport JobsRemote Support JobsRemote Support Jobs in Windsor Mill, MD

Remote Support information

See Windsor Mill, MD salary details

$14

$26

$45

How much do remote support jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for remote support in Windsor Mill, MD is $26.47, according to ZipRecruiter salary data. Most workers in this role earn between $19.52 and $28.85 per hour, depending on experience, location, and employer.

What is remote support?

Remote support refers to technical assistance provided to users over the internet or other networks, without the need for a technician to be physically present. It typically involves troubleshooting computer issues, software installation, or system maintenance by accessing the user's device remotely. This allows for faster issue resolution and convenience for both the support provider and the end user. Remote support is commonly used in IT helpdesks and customer service environments.

What are remote support jobs?

Remote support jobs include positions such as remote technical support specialist, information technology support specialist, systems support specialist, and remote help desk support analyst, to name just a few. Your specific responsibilities depend on the field in which you work, and many fields, including business, healthcare, customer service, and education, employ support specialists to answer calls about hardware and software issues. Your duties also depend on the type of support you provide. Your job may focus on server or database problems, or you may work to troubleshoot systems administration issues or answer general customer questions.

What are the key skills and qualifications needed to thrive as a remote support specialist, and why are they important?

To thrive as a Remote Support specialist, you need strong problem-solving abilities, technical troubleshooting skills, and typically a background in IT or customer support. Familiarity with remote desktop tools, ticketing systems, and common operating systems is essential, and certifications like CompTIA A+ or Microsoft Certified support credentials are often preferred. Excellent communication, patience, and active listening set top performers apart in this role. These skills ensure efficient resolution of technical issues while maintaining a positive customer experience, which is critical for client satisfaction and organizational success.

What are some common challenges faced by professionals in a remote support role, and how can they be addressed?

One common challenge in Remote Support roles is effectively diagnosing and resolving issues without physical access to devices, which requires strong communication skills and proficiency with remote troubleshooting tools. Professionals may also face difficulties managing multiple support tickets simultaneously, making time management and prioritization essential. Building rapport with users remotely can be more challenging than in-person interactions, so maintaining a patient and empathetic approach is crucial. Regular training on new software and staying updated on company protocols also help Remote Support professionals deliver effective assistance.

What is the difference between Remote Support vs Help Desk Technician?

AspectRemote SupportHelp Desk Technician
CredentialsTypically requires certifications like CompTIA A+ or Network+Often requires similar certifications, such as CompTIA A+ or Microsoft Certified
Work EnvironmentProvides technical assistance remotely via phone, chat, or remote access toolsProvides support primarily via phone or in-person, often within an office setting
Employer & Industry UsageUsed across IT, tech support, and customer service industriesCommon in IT, corporate, and customer service sectors

Remote Support and Help Desk Technician roles share similar credentials and work environments, focusing on troubleshooting and resolving technical issues. Remote Support emphasizes remote assistance using remote access tools, while Help Desk Technicians may work on-site or via phone. Both roles are vital in IT support, often overlapping in skills and certifications.

More about Remote Support jobs

What are the most commonly searched types of Support jobs in Windsor Mill, MD?

The most popular types of Support jobs in Windsor Mill, MD are:

What job categories do people searching Remote Support jobs in Windsor Mill, MD look for?

The top searched job categories for Remote Support jobs in Windsor Mill, MD are:

What cities near Windsor Mill, MD are hiring for Remote Support jobs?

Cities near Windsor Mill, MD with the most Remote Support job openings:

Remote Support jobs near you
Infographic showing various Remote Support job openings in Windsor Mill, MD as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $55,061 per year, or $26.5 per hour.

Information Systems Sr Manager - TS/SCI w/Poly

GDIT

Annapolis Junction, MD • Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 5 days ago

General Dynamics Information Technology rating

7.8

Company rating: 7.8 out of 10

Based on 63 frontline employees who took The Breakroom Quiz

89th of 226 rated it services

Job description

Type of Requisition:

Regular

Clearance Level Must Currently Possess:

Top Secret SCI + Polygraph

Clearance Level Must Be Able to Obtain:

Top Secret SCI + Polygraph

Public Trust/Other Required:

None

Job Family:

IT Infrastructure and Operations

Job Qualifications:

Skills:

Automation, Collaboration, Leadership Management, Services Management, Support Tools

Certifications:

None

Experience:

5 + years of related experience

US Citizenship Required:

Yes

Job Description:

INFORMATION SYSTEMS SR MANAGER
Responsible for end-to-end leadership of multiple remote support and operations functions, ensuring high availability, strong customer experience, and adherence to SLAs.

Key Responsibilities

Lead and oversee the following operations teams:

  • User Account Management- user provisioning, deprovisioning, access changes, and account maintenance
  • Tier 2 Remote Support- advanced incident resolution and escalated technical support
  • COE (Center of Excellence) Remote Support- subject-matter-expert support for complex and high-impact issues
  • TPAM (Elevated Access Multi-Factor Authentication) Support- administration and support of privileged access and MFA solutions
  • Problem Management- root cause analysis, trend identification, and long-term remediation of recurring issues

Serve as the primaryescalation pointfor all teams within the Operations Framework to assist with complex, high-visibility, or customer-impacting issues.

Review andapprove all ServiceNow requestsassociated with Operations employees, ensuring compliance with process, policy, and security requirements.

Monitor SLAsacross all supported services; adjust team posture, workflows, and priorities to improve performance and meet contractual/organizational targets.

Analyze staffing levelsrelative to SLA performance and operational demand; recommend staffing adjustments, cross-training, or scheduling changes as needed.

Partner directly with theProgram Management Office (PMO)to identify, prioritize, and resolve operational and customer-impacting issues, ensuring alignment with program goals.

Collaborate withDigital Services / DevOps teamsto diagnose and resolve systemic issues, drive stability improvements, and support smooth deployment of new services and changes.

Providebackup coverage for the Operations Framework Director, including decision-making authority, stakeholder communication, and incident oversight when needed.

Identify andrecommend new automation opportunitiesand enhancements to existing automations to improve efficiency, reduce manual effort, and enhance service quality.

WHAT YOU'LL NEED TO SUCCEED
The Information Systems Sr Manager must have:
Education: Bachelor of Arts/Bachelor of Science
Experience: 5+ years of related experience

Proven experience leading multiple IT/Operations teams (e.g., account management, remote support, problem management, elevated access/MFA support).

Technical skills:

  • Strong background in enterprise infrastructure and remote operations (networks, servers, cloud, endpoint management, remote support tools).
  • Hands-on experience with IT service management platforms (preferably ServiceNow) and ITIL-based processes (incident, problem, change, request).
  • Solid understanding of identity and access management, including MFA and privileged access management.
  • Experience monitoring and managing SLAs, operational metrics, and team performance.
  • Familiarity with automation tools and scripting used to streamline operations and reduce manual effort.

Leadership & Management:

  • Demonstrated ability to manage and mentor technical teams in a remote or distributed environment.
  • Experience acting as an escalation point for complex technical and operational issues.
  • Proven ability to collaborate with Program Management, DevOps/Digital Services, and cross-functional stakeholders.
  • Ability to manage staffing plans, capacity, and workload to meet SLA and service quality targets.
  • Experience providing backup or acting in a senior operations leadership role (e.g., Director) when required.

Excellent verbal and written communication skills, with the ability to explain technical issues to non-technical stakeholders.

High level of ownership, accountability, and decision-making in customer-impacting situations.

Security clearance level: TS/SCI w/Poly
US citizenship required

May require work duringholidays, weekends, and outside normal business hourswhen operational needs dictate (e.g., major incidents, high-impact changes, or service outages).

Certification Required: DoD 8570 IAT Level II certified


GDIT IS YOUR PLACE
At GDIT, the mission is our purpose, and our people are at the center of everything we do.
Growth: AI-powered career tool that identifies career steps and learning opportunities
Support: An internal mobility team focused on helping you achieve your career goals
Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
Community: Award-winning culture of innovation and a military-friendly workplace
OWN YOUR OPPORTUNITY
Explore an enterprise IT career at GDIT and you'll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward.

#GlobalServices

The likely salary range for this position is $161,500 - $218,500. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

Less than 10%

Telecommuting Options:

Onsite

Work Location:

USA MD Annapolis Junction

Additional Work Locations:

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Our Identity Verification Process:

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About Our Work:

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.Join our Talent Community to stay up to date on our career opportunities and events at

gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

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About General Dynamics Information Technology

Sourced by ZipRecruiter

GDIT is a global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense, and intelligence community. Its 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. The company operates across 50+ countries worldwide, offering leading capabilities in digital modernization, AI/ML, cloud, cyber, and application development.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Falls Church, VA, US

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