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Remote Application Support Jobs in Baltimore, MD

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Remote Application Support information

See Baltimore, MD salary details

$30.8K

$160.2K

$204.7K

How much do remote application support jobs pay per year?

As of Jul 29, 2026, the average yearly pay for remote application support in Baltimore, MD is $160,163.00, according to ZipRecruiter salary data. Most workers in this role earn between $104,300.00 and $203,700.00 per year, depending on experience, location, and employer.

What is a Remote Application Support role?

A Remote Application Support role involves providing technical assistance and troubleshooting for software applications from a remote location. Professionals in this position help users resolve issues, monitor application performance, and ensure smooth operation of software systems. They often work with end-users, IT teams, and developers to identify and fix problems, manage updates, and offer guidance on best practices. This role typically requires strong communication skills, technical knowledge, and the ability to diagnose and resolve issues efficiently without on-site presence.

What is the difference between Remote Application Support vs Remote Help Desk Support?

AspectRemote Application SupportRemote Help Desk Support
Primary FocusSupporting specific software applications and troubleshooting issuesProviding general technical assistance for hardware, software, and network issues
Required SkillsApplication troubleshooting, software knowledge, scriptingBasic hardware/software troubleshooting, customer service
Work EnvironmentClient systems, software environments, remote access toolsHelp desk ticket systems, remote support tools
CertificationsITIL, CompTIA A+, Microsoft certificationsCompTIA A+, HDI Support Center Analyst

Remote Application Support specialists focus on troubleshooting and maintaining specific software applications, while Remote Help Desk Support staff handle a broader range of technical issues across hardware and software. Both roles require technical certifications and often operate in remote environments, but their scope and expertise differ.

What are the key skills and qualifications needed to thrive as a Remote Application Support professional, and why are they important?

To thrive as a Remote Application Support professional, you need strong troubleshooting skills, a solid understanding of software systems, and typically a degree in IT or a related field. Familiarity with remote desktop tools, ticketing systems like Jira or ServiceNow, and knowledge of databases or scripting languages are often required. Excellent communication, patience, and problem-solving abilities are vital for resolving user issues and building trust remotely. These skills ensure timely and effective resolution of technical problems, directly supporting business continuity and user satisfaction.

What are some common challenges faced by Remote Application Support professionals and how can they be managed?

Remote Application Support professionals often encounter challenges such as troubleshooting complex issues without physical access to client systems and maintaining clear communication with users across different time zones. Effective problem-solving relies heavily on strong technical documentation, remote diagnostic tools, and proactive follow-up. Building rapport with end-users and collaborating closely with development and IT teams also helps in resolving issues efficiently and minimizing downtime.

What Are Remote Application Support Jobs?

Remote application support jobs are generally responsible for providing remote support for computer software or mobile applications. Whenever issues arise, you help customers troubleshoot problems, instruct them on usage, and help them install updates or add-ons to improve performance and security. Positions include remote application support specialists, remote application support analysts, and remote application support engineers. Some application support jobs are client-facing, where you provide customer service and immediate technical support while other positions are more analytical and collect data and information about issues and recommend changes to developers and engineers.

More about Remote Application Support jobs
What are popular job titles related to Remote Application Support jobs in Baltimore, MD? For Remote Application Support jobs in Baltimore, MD, the most frequently searched job titles are:
What job categories do people searching Remote Application Support jobs in Baltimore, MD look for? The top searched job categories for Remote Application Support jobs in Baltimore, MD are:
What cities near Baltimore, MD are hiring for Remote Application Support jobs? Cities near Baltimore, MD with the most Remote Application Support job openings:
Remote Application Support jobs near you
Infographic showing various Remote Application Support job openings in Baltimore, MD as of July 2026, with employment types broken down into 77% Full Time, 17% Part Time, 1% Temporary, and 5% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $160,163 per year, or $77 per hour.
Software Support Specialist - Level 1 (Remote)

Software Support Specialist - Level 1 (Remote)

FEI Systems

Columbia, MD • On-site, Remote

Full-time

Posted 5 days ago

Job description

At FEI Systems, we create innovative technology solutions to improve the delivery of health and human services because we know when cumbersome administrative processes stand in the way, those who need it most are often left without access to proper care and support. From comprehensive case management software to disaster recovery services and content management information systems used in delivering foreign aid, our solutions are improving the lives of millions of people. We're looking for a software support specialist who shares our commitment to leveraging technology to make a real impact in the world - a professional who knows, beyond all else, that the quality of our products and services is only as good as the company we keep.
All candidates will be required to complete at least one in-person interview as part of our hiring process.
Job Summary:
As a Software Support Specialist - Level 1, you are expected to operate as a member of the Production Support team which is the primary point of contact for technical, navigational, and training assistance for customers and users of the LTSS and Carity proprietary systems and corporate support for internal employees of FEI Systems. The Associate is expected to be able to communicate effectively by phone or email, be extremely detail oriented, have strong analytical skills, and a passion for both customer service and problem solving. This role is mostly unscripted support role that requires technical experience and expertise.
Principal Responsibilities:
  • Assessing the issues and troubleshooting problems if required
  • Investigate reported system issues, work to recreate, identify appropriate requirements and document defects.
  • Provide Tier 1 client support and technical issue resolution via email, phone, web-based feedback.
  • Escalate any unresolved issues up to Tier 2 support
  • Create, update, and close customer tickets in ticketing portal for every call answered and according to defined ticket compliance requirements
  • Ask probing questions, listen, and record data capture details and actions performed in all tickets
  • Learn and understand client workflows and functionalities within complex software
  • Ensure problem ownership, escalate issues through proper channels
  • Provide updates to end users when delivering solutions and diagnosing issues
  • Advise management of potential risks that may have impact on customer base and operating environment
  • Promote end-user satisfaction in adherence to established performance metrics
  • Understanding around PHI/sensitive data
  • Technical experience with Windows 10/11 and Microsoft Office 365 applications
  • Basic understanding of networking technologies such as DNS, DHCP, WiFi, VPN, and others
  • Ability to understand technical guidance and instructions and communicate them effectively to end users
  • Basic understanding of IT technologies such as Active Directory, malware protection, printing systems, endpoint management, and others

Required Skills:
  • Minimum of one year of experience in a fast-paced, support position that required written documentation of interactions
  • Excellent customer service, critical thinking, and written & verbal communication in English
  • Must be adept at balancing shifting priorities and time management
  • Able to reliably work designated or flexible shifts in a 24/7, 365-day environment
  • Ability to understand and explain technical information
  • College degree and 1-2 years of related work experience, or Associate degree and 3-4 years of related work experience, or High School diploma/equivalent and 4-6 years related work experience required
  • Experience with external customer communications (written and/or Oral).
  • Must have self-learning and researching skills
  • Ability to maintain calm composure and customer focus while troubleshooting and solving issues with frustrated end-users that may have little understanding of technology
  • Ability to work successfully as part of a team

Preferred Experience:
  • Previous experience in user/technical application support or training
  • Knowledge of the principles and processes for providing customer and personal services
  • Experience with help desk ticket tracking tools and workflow
  • Familiarity with ITIL process

Location: Remote
Status: Full time position with full company benefits
NOTICE: EO/AA/VEVRAA/Disabled Employer - Federal Contractor. FEI Systems participates in E-Verify, a federal program that enables employers to verify the identity and employment eligibility of all persons hired to work in the United States by providing the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. For more information on E-Verify, please contact DHS at (888) 464-4218.
Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, marital status, political affiliation, disability, or genetic information, except where it relates to a bona fide occupational qualification or requirement. FEI Systems creates an Affirmative Action Plan on an annual basis. Pursuant to federal law, the portions of FEI Systems' Affirmative Action Program that relate to Section 503 (Persons with Disabilities) and/or Section 4212 (Protected Veterans), are available for inspection upon request by applicants and employees during FEI Systems' normal business hours.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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