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Remote Application Support Jobs in Baltimore, MD

TEKsystems

Incident Analyst

Catonsville, MD · Remote

$30 - $35/hr

... Desk, Infrastructure, Application Support, Network Operations, and business stakeholders to ... remote position. Application Deadline This position is anticipated to close on Aug 14, 2026. About ...

TEKsystems

Incident Analyst

Catonsville, MD · Remote

$30 - $35/hr

... Desk, Infrastructure, Application Support, Network Operations, and business stakeholders to ... remote position. Application Deadline This position is anticipated to close on Aug 19, 2026. About ...

Liveops

Remote Customer Service Agent

Columbia, MD · Remote

$15.50 - $20.50/hr

... virtual customer service support for a variety of client programs across industries. This ... Application & Certification Process * Complete an online application. * Pass a background check ...

Liveops

Remote Customer Service Agent

Silver Spring, MD · Remote

$16 - $21.50/hr

... virtual customer service support for a variety of client programs across industries. This ... Application & Certification Process * Complete an online application. * Pass a background check ...

Liveops

Remote Customer Service Agent

Annapolis, MD · Remote

$15.25 - $20.50/hr

... virtual customer service support for a variety of client programs across industries. This ... Application & Certification Process * Complete an online application. * Pass a background check ...

Liveops

Remote Customer Service Agent

Glen Burnie, MD · Remote

$15.25 - $20.25/hr

... virtual customer service support for a variety of client programs across industries. This ... Application & Certification Process * Complete an online application. * Pass a background check ...

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Showing results 21-40

All JobsApplication Support JobsRemote Application Support JobsRemote Application Support Jobs in Baltimore, MD

Remote Application Support information

See Baltimore, MD salary details

$30.8K

$160.2K

$204.7K

How much do remote application support jobs pay per year?

As of Aug 18, 2026, the average yearly pay for remote application support in Baltimore, MD is $160,163.00, according to ZipRecruiter salary data. Most workers in this role earn between $104,300.00 and $203,700.00 per year, depending on experience, location, and employer.

What is a remote application support role?

Remote application support jobs are generally responsible for providing remote support for computer software or mobile applications. Whenever issues arise, you help customers troubleshoot problems, instruct them on usage, and help them install updates or add-ons to improve performance and security. Positions include remote application support specialists, remote application support analysts, and remote application support engineers. Some application support jobs are client-facing, where you provide customer service and immediate technical support while other positions are more analytical and collect data and information about issues and recommend changes to developers and engineers.

What are the key skills and qualifications needed to thrive as a remote application support professional?

To thrive as a Remote Application Support professional, you need strong troubleshooting skills, a solid understanding of software systems, and typically a degree in IT or a related field. Familiarity with remote desktop tools, ticketing systems like Jira or ServiceNow, and knowledge of databases or scripting languages are often required. Excellent communication, patience, and problem-solving abilities are vital for resolving user issues and building trust remotely. These skills ensure timely and effective resolution of technical problems, directly supporting business continuity and user satisfaction.

What are some common challenges faced by remote application support professionals and how can they be managed?

Remote Application Support professionals often encounter challenges such as troubleshooting complex issues without physical access to client systems and maintaining clear communication with users across different time zones. Effective problem-solving relies heavily on strong technical documentation, remote diagnostic tools, and proactive follow-up. Building rapport with end-users and collaborating closely with development and IT teams also helps in resolving issues efficiently and minimizing downtime.

What is the difference between Remote Application Support vs Remote Help Desk Support?

AspectRemote Application SupportRemote Help Desk Support
Primary FocusSupporting specific software applications and troubleshooting issuesProviding general technical assistance for hardware, software, and network issues
Required SkillsApplication troubleshooting, software knowledge, scriptingBasic hardware/software troubleshooting, customer service
Work EnvironmentClient systems, software environments, remote access toolsHelp desk ticket systems, remote support tools
CertificationsITIL, CompTIA A+, Microsoft certificationsCompTIA A+, HDI Support Center Analyst

Remote Application Support specialists focus on troubleshooting and maintaining specific software applications, while Remote Help Desk Support staff handle a broader range of technical issues across hardware and software. Both roles require technical certifications and often operate in remote environments, but their scope and expertise differ.

More about Remote Application Support jobs

What are the most commonly searched types of Application Support jobs in Baltimore, MD?

The most popular types of Application Support jobs in Baltimore, MD are:

What are popular job titles related to Remote Application Support jobs in Baltimore, MD?

For Remote Application Support jobs in Baltimore, MD, the most frequently searched job titles are:

What job categories do people searching Remote Application Support jobs in Baltimore, MD look for?

The top searched job categories for Remote Application Support jobs in Baltimore, MD are:

What cities near Baltimore, MD are hiring for Remote Application Support jobs?

Cities near Baltimore, MD with the most Remote Application Support job openings:

Remote Application Support jobs near you
Infographic showing various Remote Application Support job openings in Baltimore, MD as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $160,163 per year, or $77 per hour.

(v) Software Engineer - FACETS Extensions / Application Development

System One

Baltimore, MD • Remote

Contractor

Posted 29 days ago

Job description

Software Engineer – FACETS Extensions / Application Development

Location: Baltimore, MD (DMV Area – Baltimore, MD or Washington, DC) Type: Contract-to-Hire Work Model: Hybrid (Onsite & Remote) Hours: 40 Hours/Week (EST)

Overview

Our Client is embarking on a major Core Consolidation initiative, migrating four legacy claims platforms into the FACETS® ecosystem. As part of this strategic transformation, we are building a strong FACETS talent bench to support multiple project waves across engineering, application development, integrations, and platform modernization.

We are seeking a Software Engineer – FACETS Extensions / Application Development to design, develop, and support applications and integrations that enhance the FACETS platform and related claims processing workflows. This role will play a key part in delivering new capabilities, system enhancements, and operational stability across critical healthcare payer systems.

Candidates with FACETS or NASCO FACETS experience are highly encouraged to apply and join our growing pipeline of healthcare technology professionals supporting this enterprise-wide transformation.

Key Responsibilities

  • Support the client's FACETS Core Consolidation program through application development and system enhancement initiatives.
  • Design, develop, test, and maintain application components supporting FACETS-related business processes and claims workflows.
  • Develop and support integrations including APIs, web services, file-based interfaces, and batch processes.
  • Participate in all phases of the Software Development Life Cycle (SDLC), including requirements analysis, design, development, testing, deployment, and release support.
  • Conduct code reviews and follow enterprise development standards and best practices.
  • Troubleshoot production issues, perform root-cause analysis, and implement sustainable solutions.
  • Collaborate with Product Owners, Business Analysts, QA teams, and technical stakeholders to refine requirements and validate solutions.
  • Support application performance, reliability, and ongoing enhancements within a highly integrated healthcare environment.
  • Contribute to technical documentation, deployment procedures, and knowledge-sharing activities.

Required Qualifications

  • Bachelor's degree in Computer Science, Information Systems, Engineering, or a related technical field.
  • Strong software engineering experience utilizing Java, .NET, or comparable object-oriented technologies.
  • Experience working with relational databases and advanced SQL queries.
  • Hands-on experience developing and supporting APIs, integrations, batch processes, and enterprise applications.
  • Experience working within an enterprise SDLC environment, including testing, release management, and deployment practices.
  • Strong analytical, troubleshooting, and problem-solving skills.
  • Ability to work effectively in a collaborative Agile or hybrid development environment.
  • Ability to participate in a hybrid onsite work model.

Preferred Qualifications

  • Experience working with FACETS® or NASCO FACETS® platforms.
  • Experience developing FACETS extensions, enhancements, customizations, or supporting applications.
  • Healthcare payer industry experience, particularly within claims processing environments.
  • Experience supporting claims adjudication, provider, eligibility, membership, or enrollment systems.
  • Familiarity with CI/CD pipelines, DevOps practices, and automated deployment tools.
  • Cloud platform exposure, including Microsoft Azure or AWS.
  • Experience working in integration-heavy enterprise ecosystems.
Ref: #851-Rockville-S1