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Application Support Manager Jobs in Baltimore, MD

Saxon Infotech, Inc.

Application Support Analyst

Columbia, MD · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Understanding of application deployment processes and software lifecycle management. * Strong ... Experience supporting ERP, CRM, or other enterprise applications is preferred. Benefits * Medical ...

Risk Strategies

Application Support Specialist

Sparks, MD · On-site

$64K - $88K/yr

We are seeking a hands-on Application Support Specialist to assist with integrations, data flows ... Manage user access requests, including account setup, roles, and permissions. * Support basic ...

Risk Strategies

Application Support Specialist

Sparks, MD · On-site

$64K - $88K/yr

We are seeking a hands-on Application Support Specialist to assist with integrations, data flows ... Manage user access requests, including account setup, roles, and permissions. * Support basic ...

Alertus Technologies

Technical Support Analyst II

Baltimore, MD · On-site

$64K - $80K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Technical Support Analyst I will report to the Technical Support Manager and will be a key ... Application Support involving REST and API integrations * Windows Workstation Deployment and ...

Senior Helpers

Vendor Support Manager

Towson, MD · On-site

$65K - $75K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Vendor Support Manager Salary: $65K-$75K Job Type: Full Time Overview The Vendor Support Manager is ... Application Management Platform Ownership & Administration * Serve as the primary administrator and ...

Senior Helpers - Corporate

Vendor Support Manager

Towson, MD

$65K - $75K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Vendor Support Manager Salary: $65K-$75K Job Type: Full Time Overview The Vendor Support Manager is ... Application Management Platform Ownership & Administration * Serve as the primary administrator and ...

Senior Helpers - Corporate

Vendor Support Manager

Towson, MD · On-site

$65K - $75K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Vendor Support Manager Salary: $65K-$75K Job Type: Full Time Overview The Vendor Support Manager is ... Application Management Platform Ownership & Administration * Serve as the primary administrator and ...

Senior Helpers - Corporate

Vendor Support Manager

Towson, MD

$65K - $75K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Vendor Support Manager Salary: $65K-$75K Job Type: Full Time Overview The Vendor Support Manager is ... Application Management Platform Ownership & Administration * Serve as the primary administrator and ...

Revel Staffing

IT Support Supervisor

Baltimore, MD · Remote

$80K - $115K/hr

Support system stability, application readiness, data integrity, and compliance requirements ... Monitor team performance, manage schedules and assignments, and prioritize workloads * Promote a ...

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All JobsApplication Support JobsApplication Support Manager JobsApplication Support Manager Jobs in Baltimore, MD

Application Support Manager information

See Baltimore, MD salary details

$60.6K

$106.3K

$164.4K

How much do application support manager jobs pay per year?

As of Aug 18, 2026, the average yearly pay for application support manager in Baltimore, MD is $106,334.00, according to ZipRecruiter salary data. Most workers in this role earn between $84,500.00 and $126,200.00 per year, depending on experience, location, and employer.

What does an application support manager do?

An Application Support Manager oversees the support and maintenance of software applications within an organization. They lead a team responsible for resolving technical issues, ensuring optimal application performance, and implementing updates or enhancements. Their role also involves collaborating with other IT teams, managing service requests, and maintaining documentation. By ensuring applications run smoothly, they help minimize downtime and improve user satisfaction.

What does an application support manager do?

Application support managers determine problems that users have with an application, then design and develop solutions to those issues. In this role, you may review the reports of bugs or problems, create a plan to address those issues, and train staff on how to implement the plan. Many application support managers also participate in the hiring process to find staff who are capable of isolating and resolving technical problems. Some companies may also expect them to provide input to administrative managers on hardware and software purchasing decisions. Application support managers usually have several years of experience in solving complex technical problems.

What are the key skills and qualifications needed to thrive as an application support manager, and why are they important?

To thrive as an Application Support Manager, you need strong problem-solving abilities, in-depth knowledge of software applications, and a relevant degree in computer science or information technology. Familiarity with IT service management tools (such as ServiceNow or Jira), SQL databases, and certifications like ITIL are typically required. Excellent communication, leadership, and customer service skills help you effectively manage teams and resolve user issues. These skills ensure efficient application support operations, high user satisfaction, and seamless business continuity.

How does an application support manager typically collaborate with other IT teams to resolve complex technical issues?

An Application Support Manager often works closely with development, infrastructure, and QA teams to troubleshoot and resolve technical issues that affect business applications. This collaboration involves coordinating incident response, facilitating root cause analysis, and communicating updates between stakeholders. By leveraging cross-team expertise, the manager ensures timely problem resolution and continuous improvement of application reliability. Strong communication and organizational skills are essential for effectively managing these collaborative efforts.

What is the difference between Application Support Manager vs Application Support Specialist?

AspectApplication Support ManagerApplication Support Specialist
ResponsibilitiesOversees support teams, manages escalations, and ensures service qualityProvides technical support, troubleshoots issues, and assists users
Required SkillsLeadership, communication, technical knowledgeTechnical troubleshooting, customer service skills
CertificationsITIL, relevant technical certificationsITIL, basic technical certifications
Work EnvironmentManagement, team coordination, client interactionHelp desk, technical support, user interaction

The Application Support Manager focuses on leading support teams and managing service quality, while the Application Support Specialist handles direct technical support and troubleshooting. Both roles require technical knowledge and certifications like ITIL, but differ mainly in scope and responsibilities.

What is the career path for application support manager?

The career path for an application support manager typically starts with roles such as support analyst or technician, progressing to senior support or team lead positions. With experience, they can advance to roles like IT manager, systems manager, or IT director, often gaining certifications in IT service management or specific application platforms along the way.

What skills do application support managers need?

Application support managers need strong technical skills in software systems, troubleshooting, and understanding of databases and networks. They should have excellent communication, leadership, and problem-solving abilities, along with experience in customer service and familiarity with support tools like ticketing systems. Certifications such as ITIL or relevant technical certifications can also be beneficial.
More about Application Support Manager jobs

What are the most commonly searched types of Application Support jobs in Baltimore, MD?

The most popular types of Application Support jobs in Baltimore, MD are:

What job categories do people searching Application Support Manager jobs in Baltimore, MD look for?

The top searched job categories for Application Support Manager jobs in Baltimore, MD are:

What cities near Baltimore, MD are hiring for Application Support Manager jobs?

Cities near Baltimore, MD with the most Application Support Manager job openings:

Application Support Manager jobs near you
Infographic showing various Application Support Manager job openings in Baltimore, MD as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $106,334 per year, or $51.1 per hour.

Application Support Analyst

Saxon Infotech, Inc.

Columbia, MD • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Overview

Saxon Infotech is a technology consulting and IT services company committed to helping organizations improve operational efficiency through innovative technology solutions. We partner with clients across multiple industries to deliver application support, systems integration, cloud solutions, software development, and IT consulting services. Our team values collaboration, technical excellence, and continuous learning while providing exceptional service to our clients.

Position Summary

We are seeking an experienced Application Support Analyst to join our onsite technology team. In this role, you will provide technical support for enterprise applications, troubleshoot software issues, and work closely with internal teams and clients to ensure business-critical applications operate efficiently. The ideal candidate is analytical, customer-focused, and enjoys solving technical challenges in a fast-paced environment.

Key Responsibilities
  • Provide technical support for application users, addressing queries and resolving issues promptly.
  • Monitor application performance and conduct regular system health checks.
  • Collaborate with development teams to identify and implement solutions for software bugs and enhancements.
  • Document support processes, user guides, and FAQs to improve knowledge sharing.
  • Assist in user training sessions and create training materials as needed.
Requirements
  • Bachelor's degree in Computer Science, Information Technology, Information Systems, or a related field.
  • 2–5 years of experience supporting enterprise applications or business software.
  • Experience troubleshooting Windows-based applications and enterprise software environments.
  • Working knowledge of SQL for querying and troubleshooting databases.
  • Familiarity with ticketing systems such as ServiceNow, Jira, or similar platforms.
  • Understanding of application deployment processes and software lifecycle management.
  • Strong analytical, problem-solving, and organizational skills.
  • Excellent verbal and written communication skills.
  • Ability to prioritize multiple tasks in a fast-paced environment.
  • Experience supporting ERP, CRM, or other enterprise applications is preferred.
Benefits
  • Medical, dental, and vision insurance
  • Paid time off
  • Paid holidays
  • 401(k) with company match
  • Employee Assistance Program
  • Professional development and training opportunities
  • Career advancement opportunities