Application Support Manager Jobs in Baltimore, MD

About Peraton Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees solve the most daunting challenges that our customers face. Visit peraton.com to learn how we're keeping people around the world safe and secure. Program Overview Provides IC data management support to modernize mega data repositories, dataflow management, data provenance and compliance validation, and streaming solutions. About The Role We are seeking a knowledgeable and customer-oriented Software Application Support Systems Engineer to join our team. In this role you will provide Operational Support and be responsible for ensuring the stability and optimal performance of our software applications. You will act as a point of contact for technical issues, troubleshooting software errors, providing user support, and collaborating with our engineering team to implement fixes. This will require the ability to start, stop and diagnose services running in Linux. Some software includes Apache NiFi, Datarunner, MongoDB, ElasticSearch, AWS EC2 instances, CHAP. You will provide after-hour "on-call" support as needed. Qualifications Basic Qualifications • Active TS/SCI clearance with current polygraph required * Ten (10) years' experience as a SE in programs and contracts of similar scope, type and complexity is required. Bachelor's degree in System Engineering, Computer Science, Information Systems, Engineering Science, Engineering Management, or related discipline from an accredited college or university is required. Five (5) years of additional SE experience may be substituted for a bachelor's degree.Highly Desired Qualifications • Experience maintaining, configuring and supporting complex software applications • Experience with Linux command line and Systems Administration support • Ability to maintain a comprehensive knowledge base of common issues, technical documents, and user guides • Experience with technologies such as; Docker, MongoDB, Mongo Compass, ElasticSearch, AWS and ContainerYard • Ability to proactively monitor application performance, system health checks, and database status to ensure maximum uptime • Ability to troubleshoot and analyze software issues, evaluate error logs, identify root causes • Experience working with Atlassian tools, Jira, Confluence • Familiarity with web application architectures, web servers (e.g., Apache, Tomcat, IIS), and APIs. • Familiarity with Apache NiFi, Dataflow and Mission data formats • Excellent communication skills with the ability to perform independently • Strong sense of ownership to drive issues to resolution while maintaining high customer satisfaction This critical National Security role is eligible for Peraton's premier benefits package, designed to recognize and support the professionals safeguarding our nation. A few highlights: * 280 hours of annual leave (5 weeks of PTO & 2 weeks of holiday)
* Health Benefits (medical, dental & vision) - very low to no cost employee contributions
* Annual Critical Skills Bonus
#PeratonRoyalMove #AJCM #MDFSP Details Target Salary Range: $146,000 - $234,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual's experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. Benefits Statement: Peraton offers eligible employees a variety of benefits including medical, dental, vision, life, health savings account, short/long term disability, EAP, parental leave, 401(k), paid time off (PTO) for vacation, and company paid holidays. A full listing of available benefits can be viewed at https://www.careers.peraton.com/benefits. Application Statements: The application period for the job is estimated to be 30 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates. By applying to this job, you are expressing interest in the role and the Company. During the review of your application, you may be required to participate in an on-camera interview, as well as participate in a process to verify your identity. EEO:Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.