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Application Support Manager Jobs in Pasadena, MD

Revel Staffing

IT Support Supervisor

Baltimore, MD · Remote

$80K - $115K/hr

Support system stability, application readiness, data integrity, and compliance requirements ... Monitor team performance, manage schedules and assignments, and prioritize workloads * Promote a ...

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Application Support Manager information

See Pasadena, MD salary details

$61.9K

$108.6K

$168K

How much do application support manager jobs pay per year?

As of Sep 8, 2026, the average yearly pay for application support manager in Pasadena, MD is $108,635.00, according to ZipRecruiter salary data. Most workers in this role earn between $86,300.00 and $128,900.00 per year, depending on experience, location, and employer.

What does an application support manager do?

An Application Support Manager oversees the support and maintenance of software applications within an organization. They lead a team responsible for resolving technical issues, ensuring optimal application performance, and implementing updates or enhancements. Their role also involves collaborating with other IT teams, managing service requests, and maintaining documentation. By ensuring applications run smoothly, they help minimize downtime and improve user satisfaction.

What does an application support manager do?

Application support managers determine problems that users have with an application, then design and develop solutions to those issues. In this role, you may review the reports of bugs or problems, create a plan to address those issues, and train staff on how to implement the plan. Many application support managers also participate in the hiring process to find staff who are capable of isolating and resolving technical problems. Some companies may also expect them to provide input to administrative managers on hardware and software purchasing decisions. Application support managers usually have several years of experience in solving complex technical problems.

What are the key skills and qualifications needed to thrive as an application support manager, and why are they important?

To thrive as an Application Support Manager, you need strong problem-solving abilities, in-depth knowledge of software applications, and a relevant degree in computer science or information technology. Familiarity with IT service management tools (such as ServiceNow or Jira), SQL databases, and certifications like ITIL are typically required. Excellent communication, leadership, and customer service skills help you effectively manage teams and resolve user issues. These skills ensure efficient application support operations, high user satisfaction, and seamless business continuity.

How does an application support manager typically collaborate with other IT teams to resolve complex technical issues?

An Application Support Manager often works closely with development, infrastructure, and QA teams to troubleshoot and resolve technical issues that affect business applications. This collaboration involves coordinating incident response, facilitating root cause analysis, and communicating updates between stakeholders. By leveraging cross-team expertise, the manager ensures timely problem resolution and continuous improvement of application reliability. Strong communication and organizational skills are essential for effectively managing these collaborative efforts.

What is the difference between Application Support Manager vs Application Support Specialist?

AspectApplication Support ManagerApplication Support Specialist
ResponsibilitiesOversees support teams, manages escalations, and ensures service qualityProvides technical support, troubleshoots issues, and assists users
Required SkillsLeadership, communication, technical knowledgeTechnical troubleshooting, customer service skills
CertificationsITIL, relevant technical certificationsITIL, basic technical certifications
Work EnvironmentManagement, team coordination, client interactionHelp desk, technical support, user interaction

The Application Support Manager focuses on leading support teams and managing service quality, while the Application Support Specialist handles direct technical support and troubleshooting. Both roles require technical knowledge and certifications like ITIL, but differ mainly in scope and responsibilities.

What is the career path for application support manager?

The career path for an application support manager typically starts with roles such as support analyst or technician, progressing to senior support or team lead positions. With experience, they can advance to roles like IT manager, systems manager, or IT director, often gaining certifications in IT service management or specific application platforms along the way.

What skills do application support managers need?

Application support managers need strong technical skills in software systems, troubleshooting, and understanding of databases and networks. They should have excellent communication, leadership, and problem-solving abilities, along with experience in customer service and familiarity with support tools like ticketing systems. Certifications such as ITIL or relevant technical certifications can also be beneficial.
More about Application Support Manager jobs

What cities near Pasadena, MD are hiring for Application Support Manager jobs?

Cities near Pasadena, MD with the most Application Support Manager job openings:

Application Support Manager jobs near you
Infographic showing various Application Support Manager job openings in Pasadena, MD as of September 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $108,635 per year, or $52.2 per hour.

Application Support Specialist

Vertex Solutions Inc.

Baltimore, MD • On-site

Other

Posted 14 days ago

Job description

THIS ROLE IS HYBRID = ONSITE TUESDAY & WEDNESDAY

We are seeking a hands-on Application Support Specialist to assist with integrations, data flows, and day-to-day system operations across our core business applications.

Duration: FTE / Salary

Location: Hybrid (Onsite in near Baltimore / Sparks, MD)

Authorization: W2 Candidates - No Sponsorship

Responsibilities
Integration Support & Maintenance

  • Build, monitor, support, and troubleshoot system integrations

  • Assist with data exchanges between CRM, claims platform, and enterprise data warehouse.

  • Support STFP and API-based integrations (REST), including issue triage and basic troubleshooting.

    • Implement routine fixes, minor enhancements, and support performance improvements under guidance.

  • Support data ingestion and validation processes within the software application or data transfer.

  • Create custom reports or write SQL queries (joins, filters, basic CTEs) to validate data and troubleshoot issues.

System Administration Support

  • Assist with administration of platforms such as Origami, Guidewire, IMS Vertafore or related systems.

  • Manage user access requests, including account setup, roles, and permissions.

  • Support basic configuration updates and data maintenance activities.

Operations & Documentation

  • Monitor scheduled integrations, jobs, and data pipelines; respond to errors and alerts.

  • Perform initial root-cause analysis and escalate more complex issues as needed.

Tools & Technologies

  • Boomi (or similar iPaaS – support level)

  • Salesforce, Origami, Vertafore, Guidewire

  • SQL / Data Warehouse tools

  • Jira

  • Confluence or similar documentation platforms

Required

  • 2–4 years of experience in integration or application support.

  • Working knowledge of SQL (joins, filtering, basic transformations).

  • Exposure to integration tools such as Boomi, MuleSoft, Workato, or similar (hands-on or support experience).

  • Exposure to and experience in configuring and managing a Policy Administration System.

  • Strong troubleshooting and communication skills and ability to work independently.

Preferred

  • Basic understanding of APIs (REST, authentication concepts).

  • Experience in insurance or regulated industries is a plus.

  • Exposure to data warehouse concepts (ETL/ELT, fact/dimension tables).

Vertex Solutions Inc. is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national origin, ancestry, religion, age, citizenship, sex, marital or veteran status, disability or handicap, sexual orientation or any other basis prohibited by applicable law.

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