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Remote Application Support Jobs in Silver Spring, MD

Ametek

Field Application Engineer

Germantown, MD · On-site +1

$90K - $120K/yr

... remote within limited but given standards. * Provide aftersales application support on FARO ... products to customer specific business requirements, train and advise correct techniques to achieve ...

USALCO

Senior Backend Engineer

Baltimore, MD · Remote

This is a REMOTE position. RESPONSIBILITIES Backend Application Architecture & Development: Design, develop, and maintain scalable backend services, APIs, and application logic that support ...

Oteemo, Inc

Sr. Full Stack Engineer

Reston, VA · Remote

Oteemo is looking for a Full-Stack Engineer to support a major application modernization initiative ... shell/remote application patterns, and cross-microfrontend communication strategies. * Strong ...

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All JobsApplication Support JobsRemote Application Support JobsRemote Application Support Jobs in Silver Spring, MD

Remote Application Support information

See Silver Spring, MD salary details

$32K

$166.6K

$213K

How much do remote application support jobs pay per year?

As of Jun 10, 2026, the average yearly pay for remote application support in Silver Spring, MD is $166,633.00, according to ZipRecruiter salary data. Most workers in this role earn between $108,500.00 and $211,900.00 per year, depending on experience, location, and employer.

What is a Remote Application Support role?

A Remote Application Support role involves providing technical assistance and troubleshooting for software applications from a remote location. Professionals in this position help users resolve issues, monitor application performance, and ensure smooth operation of software systems. They often work with end-users, IT teams, and developers to identify and fix problems, manage updates, and offer guidance on best practices. This role typically requires strong communication skills, technical knowledge, and the ability to diagnose and resolve issues efficiently without on-site presence.

What is the difference between Remote Application Support vs Remote Help Desk Support?

AspectRemote Application SupportRemote Help Desk Support
Primary FocusSupporting specific software applications and troubleshooting issuesProviding general technical assistance for hardware, software, and network issues
Required SkillsApplication troubleshooting, software knowledge, scriptingBasic hardware/software troubleshooting, customer service
Work EnvironmentClient systems, software environments, remote access toolsHelp desk ticket systems, remote support tools
CertificationsITIL, CompTIA A+, Microsoft certificationsCompTIA A+, HDI Support Center Analyst

Remote Application Support specialists focus on troubleshooting and maintaining specific software applications, while Remote Help Desk Support staff handle a broader range of technical issues across hardware and software. Both roles require technical certifications and often operate in remote environments, but their scope and expertise differ.

What are the key skills and qualifications needed to thrive as a Remote Application Support professional, and why are they important?

To thrive as a Remote Application Support professional, you need strong troubleshooting skills, a solid understanding of software systems, and typically a degree in IT or a related field. Familiarity with remote desktop tools, ticketing systems like Jira or ServiceNow, and knowledge of databases or scripting languages are often required. Excellent communication, patience, and problem-solving abilities are vital for resolving user issues and building trust remotely. These skills ensure timely and effective resolution of technical problems, directly supporting business continuity and user satisfaction.

What are some common challenges faced by Remote Application Support professionals and how can they be managed?

Remote Application Support professionals often encounter challenges such as troubleshooting complex issues without physical access to client systems and maintaining clear communication with users across different time zones. Effective problem-solving relies heavily on strong technical documentation, remote diagnostic tools, and proactive follow-up. Building rapport with end-users and collaborating closely with development and IT teams also helps in resolving issues efficiently and minimizing downtime.

What Are Remote Application Support Jobs?

Remote application support jobs are generally responsible for providing remote support for computer software or mobile applications. Whenever issues arise, you help customers troubleshoot problems, instruct them on usage, and help them install updates or add-ons to improve performance and security. Positions include remote application support specialists, remote application support analysts, and remote application support engineers. Some application support jobs are client-facing, where you provide customer service and immediate technical support while other positions are more analytical and collect data and information about issues and recommend changes to developers and engineers.

More about Remote Application Support jobs
What are the most commonly searched types of Application Support jobs in Silver Spring, MD? The most popular types of Application Support jobs in Silver Spring, MD are:
What are popular job titles related to Remote Application Support jobs in Silver Spring, MD? For Remote Application Support jobs in Silver Spring, MD, the most frequently searched job titles are:
What job categories do people searching Remote Application Support jobs in Silver Spring, MD look for? The top searched job categories for Remote Application Support jobs in Silver Spring, MD are:
What cities near Silver Spring, MD are hiring for Remote Application Support jobs? Cities near Silver Spring, MD with the most Remote Application Support job openings:
Remote Application Support jobs near you
Application Support-Senior

Application Support-Senior

Cherokee Federal

Washington, DC • Remote

$119K - $129K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Job Title:                                 Application Support - Senior

Location:                                 Downtown Washington D.C. (mostly client site with limited remote work options consistent with ATA’s “Work from Anywhere” policy)

Position Type:                         Full time/W-2

Experience:                            10 years (min) - Master's degree can replace 4 years experience

Education:                              Bachelor’s Degree or equivalent experience

Clearance and Security:        Active Secret clearance, or the ability to obtain a Secret clearance, required.

Citizenship:                            U.S. Citizenship is required. 

SUMMARY

This role supports the execution of complex, mission-critical aviation and national airspace initiatives within a large federal environment. The effort focuses on improving the safety, security, efficiency, and operational effectiveness of aviation systems through the delivery of modernized technology, data-driven capabilities, and enhanced program execution.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Includes the following:

  • Coordinates efforts of technical artists, illustrators, editors, and writers in preparing documents for internal and external distribution.

  • Prepares and edits technical material, including operations and maintenance manuals, software and system documentation, and other technical publications.

  • Conducts technical research and collaborates with technical professionals.

  • May write manuals and documentation at user level, technical support level, or both.

  • Works independently with minimal direct supervision from the Program/Project Manager.

  • Answers phone calls and helps customers resolve their application problems.

  • Understands and uses various custom applications to support customers.

  • Configures and arranges online meetings (MS Teams or Zoom experience is a plus).

  • Other administrative duties as assigned by the Division Manager.

  • Plays an integral part in maintaining the mission statement of providing outstanding customer service.

  • Learns new technologies quickly, understands and communicates requests as they relate to infrastructure.

  • Maintains professional, positive, and friendly customer service attitude at all times.

  • Demonstrates excellent communications skills; written, verbal and listening.

  • Performs other duties as may be assigned.

EDUCATION AND EXPERIENCE

  • 10 Years of experience 
  • Bachelor's degree  
  • Master's degree can replace 4 years' experience

KNOWLEDGE, SKILLS AND ABILITIES

  • Must be a US Citizen.

  • This position requires an active Secret clearance or the ability to obtain a Secret clearance to be considered.

  • Must pass pre-employment qualifications of Cherokee Federal.

REQUIRED CERTIFICATIONS

  • None

COMPENSATION & BENEFITS

  • Estimated Starting Salary Range for Application Support-Senior: $119,000 – $129,000
  • Pay commensurate with experience.
  • Full time benefits include Medical, Dental, Vision, 401K, and other possible benefits as provided. Benefits are subject to change with or without notice.
     

#CherokeeFederal

#AppC

#LI-AP2

About ATA: A leading provider of full-stack data and AI solutions with deep mission experience supporting the Department of Defense, Department of Homeland Security, IC, and federal agencies. Founded in 2008 and headquartered in Virginia, ATA specializes in secure, scalable, and operationally ready technologies that transform data into actionable insight. With a proven track record in advanced analytics, software development, and technology integration, ATA is uniquely positioned to accelerate federal organizations in a number of ways by leveraging powerful contracting options and delivering cutting-edge, automation-enhanced, AI-assisted capabilities tailored to need and mission assurance imperatives. We believe our diversity of infrastructure, data, and application experience is valuable and is one of the attributes that sets ATA apart. 

Summary of Benefits: We expect each member of our team to fully engage creatively and work collaboratively and perform each day to the best of their ability. To support this, we have created a benefit package focused on professional growth, achieving a healthy work-life balance, and participation in the long-term success of the company. Our benefits include: generous paid time-off; an employee incentive program; continuous learning culture, Internal Investment Projects (IIP), virtual brown-bags/level-ups, and other professional development activities; recruiting bonuses; 3% 401k Safe Harbor contributions; Medical/Dental/Vision, Long & Short-term Disability, AD&D insurance, and Life Insurance. 

Cherokee Federal logo

About Cherokee Federal

Sourced by ZipRecruiter

Cherokee Federal - a division of Cherokee Nation Businesses - is a team of tribally owned federal contracting companies focused on building solutions, solving complex challenges, and serving the nation's mission around the globe for more than 60 federal clients. Our team of companies manages nearly 1,000 projects of all sizes across the construction, consulting, engineering and manufacturing, health, and technology portfolios. Since 2012, the Cherokee Federal team of companies has won more than $5 billion in government contracts. Our 3,000+ employees work in 26 countries, 50 states and 2 U.S. territories. Why choose Cherokee Federal? Visit our website and learn about the great reasons to join our team. cherokee-federal.com

Industry

Architectural services

Company size

1,001 - 5,000 Employees

Headquarters location

Tulsa, OK, US

Year founded

1969

Social media

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