Remote Application Support Jobs in Silver Spring, MD

Technical Writer / Business Analyst​

Location:  Remote
Job:  Tech Writer / Business Analyst​

Schedule: Full-time
Shift: Day Job
Potential for Remote Work: Remote

JOB DESCRIPTION

Description

AcisTek is seeking qualified professionals to support the Grants.gov Information Technology Services program for the U.S. Department of Health and Human Services, Office of Grants, Division of Information and Solutions. Grants.gov is a highly visible, public-facing federal shared service that provides a centralized platform for applicants to find and apply for federal discretionary grant opportunities and for federal agencies to post, manage, and process grant application packages.

The selected candidate will support the operation, maintenance, enhancement, modernization, security, performance, and user experience of the Grants.gov system. This work supports a mission-critical federal platform used by applicants, grantors, federal agencies, and partner systems across the grants lifecycle. Candidates should be comfortable working in a structured federal IT environment with strong emphasis on service continuity, stakeholder responsiveness, documentation, quality, security, accessibility, and disciplined delivery.

Ideal candidates will bring experience supporting federal IT programs, public-facing web applications, grants management systems, cloud-hosted environments, Agile/SDLC delivery, system operations, application support, testing, cybersecurity, communications, or related technical and program functions. Prior experience with Grants.gov, federal grants systems, HHS, government shared services, or high-volume public-sector platforms is strongly preferred. Preferred Grants.gov / Federal Grants Experience

Preferred experience includes one or more of the following:

• Grants.gov, GrantSolutions, or other federal grants management platforms.
• Federal discretionary grants lifecycle, including funding opportunity posting, application package creation, applicant submission, agency download, forms, validations, and acknowledgements.
• Public-facing government websites or shared service platforms with large user communities.
• System-to-system interfaces supporting applicant systems, grantor systems, partner systems, or external federal integrations.
• Federal forms development, Adobe/XDP/PDF forms, XML schemas, web forms, form validation, and Section 508 accessibility.
• HHS, OMB, GAO, OIG, congressional data calls, federal stakeholder reporting, or executive-level federal communications.
• Federal cloud, ATO, POA&M remediation, vulnerability management, disaster recovery, and operational continuity.

 Responsibilities include but are not limited to:

• Assess business processes and identify opportunities for improvement.
• Document requirements from various departments and incorporate them into solutions for optimizing existing or new processes.
• Collaborate with product, engineering, and customer success teams to ensure accurate, high-quality content.
• Present findings and recommendations to cross-functional teams and management.
• Prepare reports from stakeholder meetings and track implementation results.
• Create easy-to-read technical documentation, manuals, and guides for product installation, operation, and service.
• Break down complex concepts into clear, user-friendly language.
• Maintain and update technical content to reflect changes in policies, processes, or products.
• Work with subject matter experts to ensure accuracy and completeness of documentation.
• Partner with product owners, operations, and technology teams to define scope, objectives, and requirements.
• Provide requirements documentation, use cases, and design input for new or enhanced capabilities.
• Manage project risks, timelines, and budgets when documenting solutions.

Education and Experience:

• Bachelors degree in information technology, computer science, or related preferred.
• Certifications (optional): PDS, CAA, J6, SFDC, CISSP, CISA, ITIL
• 5 years or more of related experience required.

Physical Requirements: 

• 
  Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.