ZipRecruiter

Log In

2

3Rd Shift Remote Desktop Support Engineer Jobs in Baltimore, MD

Devoted Health

Support Engineer

Nottingham, MD · On-site +1

$55K - $64K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

This is a remote role that will require you to support a remote first workforce. There may be some travel associated with this role, to support some of our offices and attend team sponsored events on ...

Inovalon

Senior Systems Development Engineer L4

Bowie, MD · Remote

$100K - $138K/yr

... supporting application engineering teams with application design and implementation. Duties and ... Strong understanding about AD(Active Directory) , GPO (Group Policy Object), RDS(Remote Desktop ...

Inspection Experts, Inc.

BAS Engineer

Columbia, MD · Remote

... with limited support from manufacturer resources due to facilities being in remote locations ... Experience creating and modifying Building Automation System graphics, Third party integration via ...

Dalcom LLC

Senior Engineer (Contingent Upon Award)

Aberdeen, MD · On-site +1

$150K - $225K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Remote (CONUS Travel Required) Salary: $150,000 - $225,000 Position Overview Dalcom Engineering is seeking a Senior Engineer to provide technical leadership supporting engineering analysis, facility ...

next page

Showing results 1-20

All Jobs3Rd Shift Desktop Support Engineer Jobs3Rd Shift Remote Desktop Support Engineer Jobs3Rd Shift Remote Desktop Support Engineer Jobs in Baltimore, MD

3Rd Shift Remote Desktop Support Engineer information

See Baltimore, MD salary details

$10

$26

$45

How much do 3rd shift remote desktop support engineer jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for 3rd shift remote desktop support engineer in Baltimore, MD is $26.82, according to ZipRecruiter salary data. Most workers in this role earn between $20.53 and $30.58 per hour, depending on experience, location, and employer.

What is the difference between 3Rd Shift Remote Desktop Support Engineer vs 3Rd Shift Network Support Technician?

Aspect3Rd Shift Remote Desktop Support Engineer3Rd Shift Network Support Technician
Required CertificationsCompTIA A+, Microsoft Certified Desktop Support Technician (MCDST)CompTIA Network+, Cisco CCNA
Work EnvironmentProviding remote desktop support to end-users, troubleshooting software/hardware issuesMonitoring and maintaining network infrastructure, troubleshooting connectivity problems
Industry UsageIT support, helpdesk services, tech companiesNetwork service providers, enterprise IT departments

The 3Rd Shift Remote Desktop Support Engineer primarily focuses on assisting users remotely with desktop and software issues, requiring certifications like CompTIA A+ and MCDST. In contrast, the 3Rd Shift Network Support Technician concentrates on maintaining network infrastructure, often holding certifications like Network+ or CCNA. Both roles operate during the night shift and are essential in IT support, but they differ in technical focus and daily responsibilities.

What is a 3rd shift remote desktop support engineer?

A 3rd Shift Remote Desktop Support Engineer is an IT professional who provides technical support for computer desktops, laptops, and related systems during overnight hours, typically outside regular business times. They assist users remotely by troubleshooting software, hardware, and network issues, ensuring systems remain operational for global teams or 24/7 businesses. Working the 3rd shift often involves handling urgent incidents, performing maintenance tasks, and minimizing downtime during off-peak hours. This role requires strong problem-solving skills, technical expertise, and effective communication to resolve user issues remotely.

What are the key skills and qualifications needed to thrive as a 3rd shift remote desktop support engineer, and why are they important?

To thrive as a 3rd Shift Remote Desktop Support Engineer, you need a solid understanding of desktop operating systems, troubleshooting skills, and typically a degree in IT or related field, along with relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with remote support tools such as Remote Desktop, TeamViewer, or SCCM, and ticketing systems like ServiceNow is essential. Strong communication, problem-solving abilities, and the discipline to work independently during off-hours are standout soft skills. These skills and qualities are critical for providing timely, effective support and ensuring operational continuity during non-standard business hours.

What are some unique challenges faced by 3rd shift remote desktop support engineers, and how can they be managed effectively?

3rd Shift Remote Desktop Support Engineers often encounter challenges such as working independently during off-peak hours and addressing urgent technical issues without immediate onsite support. Effective communication with daytime teams and thorough documentation are crucial to ensure seamless handovers and consistent service quality. Additionally, managing a sleep schedule and maintaining work-life balance are important for long-term success in this role. Building strong time-management skills and utilizing collaboration tools can help overcome these challenges.

What are popular job titles related to 3Rd Shift Remote Desktop Support Engineer jobs in Baltimore, MD?

For 3Rd Shift Remote Desktop Support Engineer jobs in Baltimore, MD, the most frequently searched job titles are:

What job categories do people searching 3Rd Shift Remote Desktop Support Engineer jobs in Baltimore, MD look for?

The top searched job categories for 3Rd Shift Remote Desktop Support Engineer jobs in Baltimore, MD are:

What cities near Baltimore, MD are hiring for 3Rd Shift Remote Desktop Support Engineer jobs?

Cities near Baltimore, MD with the most 3Rd Shift Remote Desktop Support Engineer job openings:

3Rd Shift Remote Desktop Support Engineer jobs near you

Support Engineer

Devoted Health

Nottingham, MD • On-site, Remote

$55K - $64K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 5 days ago

Devoted Health rating

9.0

Company rating: 9.0 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

35th of 309 rated insurance

Job description

Job Description
This is a remote role that will require you to support a remote first workforce. There may be some travel associated with this role, to support some of our offices and attend team sponsored events on-site. This role will support our company 9am-5pm Pacific time, Monday-Friday.
A bit more about this role:
At Devoted Health, we believe our employees can only provide world-class care to our members if they feel supported, empowered, and valued themselves. We don't view IT as "fixing computers" -- we view it as a hospitality mission. We treat our colleagues like family. Your goal is to ensure their technology is a bridge, not a barrier, turning frustrating technical hurdles into "wow" moments through empathy, kindness, and technical excellence.
Your responsibilities & impact:
  • Universal Support: Provide technical support for our entire workforce, whether they are in-office or remote, across ChromeOS and MacOS environments.
  • SaaS Administration: Learn the administration and maintenance of core tools including Google Workspace, Jamf, Slack, and Atlassian.
  • Infrastructure & Presence: Maintain in-office hardware (AV, networking, and peripherals) while staying highly accessible across our virtual support channels.
  • Process Improvements: Help streamline IT operations and solutions and maintain knowledge base articles.
  • Cross-Functional Collaboration: Partner with internal teams to help bring helpdesk tickets to resolution.
  • Secure Environment: Ensure our "digital office" remains organized, secure, and intuitive for all users.

Required skills & experience:
  • A "People Person" First: You genuinely enjoy helping others, take pride in working collaboratively, and possess the patience to communicate effectively with non-technical staff.
  • Detail-Oriented & Empathetic: You recognize that a technical hurdles is a barrier to a teammate's success and treat every ticket with a high level of urgency and care.
  • Problem-Solver & Adaptable: You possess the skills to diagnose issues while balancing multiple priorities in a fast-paced, evolving environment.

Desired skills & experience:
  • Member Experience Mindset: Prior experience in a helpdesk setting supporting both in-person and remote employees across various SaaS tools.
  • Use-Centric Approach: A proven ability to put yourself in the shoes of the person you are supporting to provide a seamless, high-quality experience.

#LI-remote
Salary Range: $55,507-$64,355
The pay range listed for this position is the range the organization reasonably and in good faith expects to pay for this position at the time of the posting. Once the interview process begins, your talent partner will provide additional information on the compensation for the role, along with additional information on our total rewards package. The actual base salary offered will depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.
Our Total Rewards package includes:
  • Employer sponsored health, dental and vision plan with low or no premium
  • Generous paid time off
  • $100 monthly mobile or internet stipend
  • Stock options for all employees
  • Bonus eligibility for all roles excluding Director and above; Commission eligibility for Sales roles
  • Parental leave program
  • 401K program
  • And more....

*Our total rewards package is for full time employees only. Intern and Contract positions are not eligible.
Founded in 2017, Devoted Health is on a mission to dramatically improve the health and well-being of older Americans by caring for everyone like they are family, and that includes our employees. Our robust and seamlessly integrated care platform merges advanced data and AI access with world-class clinical and service experiences to create a member experience that is unlike the industry norm. To continue building upon our mission, we want to bring together those who share our values, embrace change and advancement, and are enthusiastic about where we're going - all the while bringing their own unique qualities, experiences, and expertise, in hopes of further changing the healthcare experience.
Devoted is an equal opportunity employer. We are committed to a safe and supportive work environment in which all employees have the opportunity to participate and contribute to the success of the business. We value diversity and collaboration. Individuals are respected for their skills, experience, and unique perspectives. This commitment is embodied in Devoted's Code of Conduct, our company values and the way we do business.
As an Equal Opportunity Employer, the Company does not discriminate on the basis of race, color, religion, sex, pregnancy status, marital status, national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.

What Devoted Health employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply