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Computer Support Specialist Jobs in Baltimore, MD

Cymertek

IT Support Specialist

Annapolis Junction, MD · On-site

IT Support Specialist LOCATION Annapolis Junction, MD 20701 CLEARANCE TS/SCI Full Poly (Please note ... DEGREE (Level Desired) Bachelor's Degree DEGREE (Focus) Information Technology, Computer Science ...

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Computer Support Specialist information

See Baltimore, MD salary details

$15

$26

$41

How much do computer support specialist jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for computer support specialist in Baltimore, MD is $26.47, according to ZipRecruiter salary data. Most workers in this role earn between $21.25 and $29.62 per hour, depending on experience, location, and employer.

What is the difference between Computer Support Specialist vs Network Technician?

AspectComputer Support SpecialistNetwork Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentHelp desks, user support, troubleshootingNetwork infrastructure, server rooms, cabling
Job FocusHardware/software support, user assistanceNetwork setup, maintenance, troubleshooting
Industry UsageIT support, customer service rolesNetworking companies, ISPs, large organizations

While both roles involve technical skills, Computer Support Specialists primarily assist end-users with hardware and software issues, whereas Network Technicians focus on maintaining and troubleshooting network infrastructure. The certifications and work environments overlap but differ in technical focus and daily tasks.

What is a computer support specialist?

Computer support specialists, also called help desk technicians, assist and solve software and network challenges of organizations and direct users. As a computer support specialist, employees of your company or direct users of your system's services may seek advice and troubleshooting help from you to resolve their technical issues. You may provide assistance over the phone or internet, or if the network users are local, you may offer hands-on support in person to solve IT problems. Duties may include removing computer viruses, setting up new accounts, uploading software, or removing old programs.

What are the key skills and qualifications needed to thrive as a computer support specialist, and why are they important?

To thrive as a Computer Support Specialist, you need strong troubleshooting abilities, knowledge of computer hardware and software, and typically an associate degree or relevant certifications such as CompTIA A+. Familiarity with help desk ticketing systems, remote support tools, and operating systems like Windows and macOS is commonly required. Excellent communication, patience, and problem-solving skills help you effectively assist users and manage technical challenges. These skills ensure efficient resolution of IT issues, high user satisfaction, and smooth organizational operations.

What are some common challenges computer support specialists face when troubleshooting remote user issues?

Computer Support Specialists often encounter difficulties when assisting remote users, such as limited visibility into the user's environment, varying levels of user technical proficiency, and potential communication barriers. Troubleshooting remotely may require guiding users through complex steps verbally or using remote access tools, which can be time-consuming and sometimes frustrating. To succeed, specialists must be patient, resourceful, and skilled at explaining technical concepts clearly, ensuring users feel supported and issues are resolved efficiently.
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Computer Support Specialist jobs near you
Infographic showing various Computer Support Specialist job openings in Baltimore, MD as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $55,065 per year, or $26.5 per hour.

Psych Rehab Client Support Specialist

Crossroads Community

Chestertown, MD • On-site

Other

Re-posted 13 days ago

Job description

Client Support Specialist

At Crossroads Community, Inc. (CCI), we are committed to helping individuals with behavioral health needs build meaningful, independent, and productive lives. Our team works every day to support recovery, resiliency, and community integration through compassionate, person-centered services.

We are currently seeking a Client Support Specialist to join our Psychiatric Rehabilitation Program team. This role is ideal for someone who enjoys working directly with people, building supportive relationships, teaching life skills, and helping individuals reach personal goals in both program and community settings.

The Client Support Specialist provides rehabilitation and recovery-focused support services to adults receiving behavioral health services. Staff work collaboratively with clients to identify strengths, develop goals, connect to community resources, and build skills that support independent living and overall wellness.

This position includes a combination of direct client interaction, documentation, coordination of care, transportation assistance, and community-based support.

Primary Responsibilities:

  • Support individuals in identifying personal goals, strengths, and service needs
  • Assist with development and implementation of Individual Rehabilitation Plans (IRPs)
  • Provide coaching and support related to daily living skills, coping strategies, communication, socialization, and community integration
  • Facilitate individual and group-based rehabilitation activities
  • Monitor and document client progress toward established goals
  • Coordinate care and communicate with providers, supports, and caregivers as appropriate
  • Maintain accurate and timely electronic documentation in accordance with agency, regulatory, and accreditation standards
  • Provide transportation for clients to appointments, community resources, and other approved activities when necessary
  • Participate in team meetings and ongoing collaboration with clinical and rehabilitation staff

Requirements:

Qualifications:

  • High school diploma or equivalent required
  • Associate's or Bachelor's degree in Behavioral Health, Psychology, Social Work, Human Services, or related field preferred
  • Previous experience working in human services or behavioral health is highly valued
  • Strong interpersonal and communication skills
  • Basic computer proficiency and ability to complete electronic documentation

Additional Requirements:

  • Ability to pass agency background screening
  • Valid driver's license with acceptable driving record
  • Ability to safely transport clients when required
  • Access to a vehicle for work-related duties if needed
  • Proof of minimum automobile liability insurance coverage of 100/300/50

Apply