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Computer Support Specialist Jobs in Frederick, MD

CACI International

Operations Support Specialist

Hamilton, VA · On-site

$52K - $70K/yr

Operations Support Specialist Job Category: Information Technology Time Type: Full time Minimum ... Bachelor's degree in Computer Science, Systems Engineering, Information Technology, or a related ...

LIVunLtd

Service Support Specialist

Frederick, MD · On-site

$18 - $21/hr

As a Service Support Specialist, you will be trained in all aspects of the service support operations and the customer journey. LIVunLtd Systems uses an advanced and customized Customer Relations ...

Unanet

Systems Support Specialist

Dulles, VA · On-site

$71K - $85K/yr

Unanet is seeking a detail-oriented and proactive Systems Support Specialist to provide exceptional ... Bachelor's degree in Computer Science, Information Systems, or equivalent experience Your ...

LIVunLtd

Service Support Specialist

Frederick, MD · Hybrid

$18 - $21/hr

As a Service Support Specialist, you will be trained in all aspects of the service support operations and the customer journey. LIVunLtd Systems uses an advanced and customized Customer Relations ...

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All JobsComputer Support Specialist JobsComputer Support Specialist Jobs in Frederick, MD

Computer Support Specialist information

See Frederick, MD salary details

$15

$26

$41

How much do computer support specialist jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for computer support specialist in Frederick, MD is $26.49, according to ZipRecruiter salary data. Most workers in this role earn between $21.25 and $29.62 per hour, depending on experience, location, and employer.

What is a computer support specialist?

Computer support specialists, also called help desk technicians, assist and solve software and network challenges of organizations and direct users. As a computer support specialist, employees of your company or direct users of your system's services may seek advice and troubleshooting help from you to resolve their technical issues. You may provide assistance over the phone or internet, or if the network users are local, you may offer hands-on support in person to solve IT problems. Duties may include removing computer viruses, setting up new accounts, uploading software, or removing old programs.

What are the key skills and qualifications needed to thrive as a computer support specialist, and why are they important?

To thrive as a Computer Support Specialist, you need strong troubleshooting abilities, knowledge of computer hardware and software, and typically an associate degree or relevant certifications such as CompTIA A+. Familiarity with help desk ticketing systems, remote support tools, and operating systems like Windows and macOS is commonly required. Excellent communication, patience, and problem-solving skills help you effectively assist users and manage technical challenges. These skills ensure efficient resolution of IT issues, high user satisfaction, and smooth organizational operations.

What are some common challenges computer support specialists face when troubleshooting remote user issues?

Computer Support Specialists often encounter difficulties when assisting remote users, such as limited visibility into the user's environment, varying levels of user technical proficiency, and potential communication barriers. Troubleshooting remotely may require guiding users through complex steps verbally or using remote access tools, which can be time-consuming and sometimes frustrating. To succeed, specialists must be patient, resourceful, and skilled at explaining technical concepts clearly, ensuring users feel supported and issues are resolved efficiently.

What is the difference between Computer Support Specialist vs Network Technician?

AspectComputer Support SpecialistNetwork Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentHelp desks, user support, troubleshootingNetwork infrastructure, server rooms, cabling
Job FocusHardware/software support, user assistanceNetwork setup, maintenance, troubleshooting
Industry UsageIT support, customer service rolesNetworking companies, ISPs, large organizations

While both roles involve technical skills, Computer Support Specialists primarily assist end-users with hardware and software issues, whereas Network Technicians focus on maintaining and troubleshooting network infrastructure. The certifications and work environments overlap but differ in technical focus and daily tasks.

How much does a computer support specialist make per hour?

A computer support specialist typically earns between $15 and $30 per hour, depending on experience, certifications, and location. Entry-level positions may pay closer to the lower end, while experienced technicians with certifications like CompTIA A+ can earn higher wages. The role often involves troubleshooting hardware and software issues in various environments.
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Computer Support Specialist jobs near you
Infographic showing various Computer Support Specialist job openings in Frederick, MD as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $55,100 per year, or $26.5 per hour.

Computer Support Specialist

Potawatomi Federal Solutions

Frederick, MD • On-site

Full-time

Posted 3 days ago

New

Job description

Position Title: Computer Support Specialist
Location: Ft. Detrick, MD
Clearance: ***Active DoD Secret security clearance is required***
FLSA Classification: Exempt - Salaried
Employment Class: Full Time Regular
Position Summary:
1 Prospect Technologies is actively seeking a qualified Computer Support Specialist who is familiar with Data Center Operations in support of a complex web server environment, providing support for monitoring of the Data Center's environmental systems. Troubleshooting of operational issues, escalation and coordination of operational activities will be required. The Computer Support Specialist shall perform limited resolution per documented guidelines; coordinate support as needed in support of operational guidelines prescribed by the Fort Detrick Local Cyber Support Center (LCSC) Ops Center management.
Essential Duties & Responsibilities:
• Performs power up/down procedures for various platforms and devices located in the data center.
• Provides operational support for server class platforms.
• Performs the physical installation, rack-mounting ('rack and stack'), and structured cabling (copper and fiber) of server, network, and storage hardware in strict accordance with rack elevation diagrams and cable management standards.
• Assists in Property Management and working with Government staff to prepare equipment for pickup.
• Provides help desk support for Fort Detrick LCSC and must have the ability to log problems via telephone, e-mail or web and attempt to resolve or elevate to appropriate SME.
• Provides emergency on-call support between 16:30 and 08:00 during normal business days and 24-hour coverage on weekends and holidays, on a rotational basis.
• Have good communications skills and the ability to work independently as well as part of one or more teams.
• Participates in Data Center expansion, growth, and reconfiguration projects.
• Updates all documentation, databases, SOPs for all functions performed and systems affected- including VISIO, SharePoint, ServiceNow, Ops logs, SOPs, maintenance logs, event logs, and activities logs
• Monitors and provide access to Data Center using standard operating procedures
• Performs end-of-day security checks of Protected Distribution Systems (PDS), security safes, cabinet locks, and entry/exit doors to prevent unauthorized access and verify facility integrity.
• Verifies DPW has performed monthly Generator, UPS/Chiller/ tests and inspection.
• Interacts with LCSC staff and provides assistance in resolving issues.
• Assists with network server administration functions.
• Physically verify rack configurations (locations, contents, identification) and update as needed rack elevation diagrams using Microsoft Visio or similar software.
• May perform IAVA patching and computer imaging.
• Other duties as assigned.
Education & Experience Requirements:
Clearance/Certifications
• Secret Clearance required
• • CompTIA Security+ required
Experience
• Knowledge of Army IT regulations and security procedures.
• Associate degree desired, with 5 plus years' experience.
• Proven customer service skills.
• Applies systematic troubleshooting and diagnostic procedures to resolve complex system issues. Advanced diagnostic skills and tools knowledge.
• Experience with ServiceNow or similar help desk tracking tools.
• Experience with Microsoft Office products including Access, Excel, Visio and Word.
• Demonstrated ability to work without direct supervision.
• Knowledge of Army IT regulations and security procedures.
Working Conditions/Working Environment/Physical Demands:
• Position is 100% on-site. No telework permitted.
• This position is for the 1st shift. 0800-1630.
#ClearanceJobs
1 Prospect Technologies, LLC is an equal opportunity employer. 1 Prospect Technologies, LLC does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, marital status or any other characteristic protected by law.

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