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Computer Support Specialist Jobs in Frederick, MD

Netrix Global

Computer Support Analyst II

Rockville, MD · On-site

About The Opportunity This Computer Support Analyst II position is located in Rockville, Maryland (20850) of the United States. Netrix Global, award-winning provider of cybersecurity and end-to-end ...

Level One Personnel

Court Support Specialist

Rockville, MD · On-site

  • Medical

  • Retirement

Court Support Specialist Location: Rockville, MD Hours: Full-Time Pay: $20/hr Type: Long Term ... Proficient computer skills with the ability to learn new software. * Valid driver's license and ...

CACI International

Operations Support Specialist

Hamilton, VA · On-site

$52K - $70K/yr

  • Medical

  • Retirement

  • PTO

Operations Support Specialist Job Category: Information Technology Time Type: Full time Minimum ... Bachelor's degree in Computer Science, Systems Engineering, Information Technology, or a related ...

LIVunLtd

Service Support Specialist

Frederick, MD · On-site

$18 - $21/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

As a Service Support Specialist, you will be trained in all aspects of the service support operations and the customer journey. LIVunLtd Systems uses an advanced and customized Customer Relations ...

LIVunLtd

Service Support Specialist

Frederick, MD · Hybrid

$18 - $21/hr

As a Service Support Specialist, you will be trained in all aspects of the service support operations and the customer journey. LIVunLtd Systems uses an advanced and customized Customer Relations ...

Unanet

Systems Support Specialist

Dulles, VA · On-site

$71K - $85K/yr

Unanet is seeking a detail-oriented and proactive Systems Support Specialist to provide exceptional ... Bachelor's degree in Computer Science, Information Systems, or equivalent experience Your ...

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Computer Support Specialist information

See Frederick, MD salary details

$15

$26

$41

How much do computer support specialist jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for computer support specialist in Frederick, MD is $26.49, according to ZipRecruiter salary data. Most workers in this role earn between $21.25 and $29.62 per hour, depending on experience, location, and employer.

What is a computer support specialist?

Computer support specialists, also called help desk technicians, assist and solve software and network challenges of organizations and direct users. As a computer support specialist, employees of your company or direct users of your system's services may seek advice and troubleshooting help from you to resolve their technical issues. You may provide assistance over the phone or internet, or if the network users are local, you may offer hands-on support in person to solve IT problems. Duties may include removing computer viruses, setting up new accounts, uploading software, or removing old programs.

What are the key skills and qualifications needed to thrive as a computer support specialist, and why are they important?

To thrive as a Computer Support Specialist, you need strong troubleshooting abilities, knowledge of computer hardware and software, and typically an associate degree or relevant certifications such as CompTIA A+. Familiarity with help desk ticketing systems, remote support tools, and operating systems like Windows and macOS is commonly required. Excellent communication, patience, and problem-solving skills help you effectively assist users and manage technical challenges. These skills ensure efficient resolution of IT issues, high user satisfaction, and smooth organizational operations.

What are some common challenges computer support specialists face when troubleshooting remote user issues?

Computer Support Specialists often encounter difficulties when assisting remote users, such as limited visibility into the user's environment, varying levels of user technical proficiency, and potential communication barriers. Troubleshooting remotely may require guiding users through complex steps verbally or using remote access tools, which can be time-consuming and sometimes frustrating. To succeed, specialists must be patient, resourceful, and skilled at explaining technical concepts clearly, ensuring users feel supported and issues are resolved efficiently.

What is the difference between Computer Support Specialist vs Network Technician?

AspectComputer Support SpecialistNetwork Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentHelp desks, user support, troubleshootingNetwork infrastructure, server rooms, cabling
Job FocusHardware/software support, user assistanceNetwork setup, maintenance, troubleshooting
Industry UsageIT support, customer service rolesNetworking companies, ISPs, large organizations

While both roles involve technical skills, Computer Support Specialists primarily assist end-users with hardware and software issues, whereas Network Technicians focus on maintaining and troubleshooting network infrastructure. The certifications and work environments overlap but differ in technical focus and daily tasks.

How much does a computer support specialist make per hour?

A computer support specialist typically earns between $15 and $30 per hour, depending on experience, certifications, and location. Entry-level positions may pay closer to the lower end, while experienced technicians with certifications like CompTIA A+ can earn higher wages. The role often involves troubleshooting hardware and software issues in various environments.
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Computer Support Specialist jobs near you
Infographic showing various Computer Support Specialist job openings in Frederick, MD as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $55,100 per year, or $26.5 per hour.

Computer Support Analyst II

Netrix Global

Rockville, MD • On-site

Full-time

Re-posted 24 days ago

Job description

About The Opportunity

This Computer Support Analyst II position is located in Rockville, Maryland (20850) of the United States.

Netrix Global, award-winning provider of cybersecurity and end-to-end IT services, seeks a Computer Support Analyst II, you will play a crucial role in providing technical assistance and support to our clients and internal teams. You will be responsible for diagnosing and resolving hardware and software issues, configuring computer systems, maintaining and upgrading software applications, and ensuring the overall functionality of IT systems.

How You Will Make An Impact
  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  • Install, configure, and maintain hardware and software components of computer systems.
  • Troubleshoot and resolve technical issues related to operating systems, networks, applications, and peripherals.
  • Perform regular upgrades to ensure systems remain updated and secure.
  • Collaborate with IT teams and vendors to ensure seamless integration and operation of systems.
  • Create and maintain technical documentation and manuals.
  • Train end-users on new hardware and software applications.
  • Conduct remote troubleshooting when necessary.
  • Ensure all IT equipment complies with organizational policies and procedures.
  • Maintain confidentiality and security of all company and client information.
What You Will Bring To The Table
  • 2 plus years of proven experience as a Computer Support Analyst or similar role.
  • Minimum of 1-3 years of hands-on experience with Microsoft Intune management and maintenance.
  • Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
  • Strong knowledge of computer systems, hardware, and software applications.
  • Proficiency in troubleshooting technical issues and providing timely solutions.
  • Excellent communication skills, both verbal and written.
  • Ability to work independently and collaboratively within a team environment.
  • Strong analytical and problem-solving skills.
  • Relevant certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are a plus

Interaction
Daily interaction with client management and employees.

Impact
Computer Support Analyst interacts with customers on a regular basis and needs to maintain a positive and professional attitude always.

About US

At Netrix Global our values are the philosophies and principles that we live by. They support our vision, help us achieve our goals and commit us to a common purpose.

We Own Outcomes, Win Together, Make An Impact, Enjoy The Journey, and Respect All!

Netrix Global is a mission-driven organization with the goal of providing the people, processes, and technology needed to run and scale modern, data-driven businesses that are always on and always secure. Our breadth of capabilities allows us to provide holistic offerings that solve even today's most complex business challenges, delivering to you an integrated, optimized, and future-proof solution.

We work with clients of all sizes and specialize in solutions for healthcare, manufacturing, government, education, financial services, and legal industries. Netrix is consistently ranked in the CRN VAR500, detailing the country's top system integrators.

At Netrix, we're driven to solve business problems with innovative technology solutions. We focus on end-users and are committed to client satisfaction.

What You Can Expect From Us

We offer a competitive compensation package, comprehensive group benefits to meet the needs of you and your family, flexibility, and time off when you need it, and a casual work environment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. As part of this commitment, we will ensure that persons with disabilities are provided with reasonable accommodations. If you need reasonable accommodations, please let us know by contacting NetrixHR@Netrixglobal.

To learn more about Netrix Global please go to www.netrixglobal.com

Employment Type: FULL_TIME

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