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Remote Support Specialist Jobs in Rochester, NY (NOW HIRING)

micro1 AI

Medical Billing Specialist

Rochester, NY · Remote

$50 - $80/hr

Remote micro1 is engaging Medical Writers / Clinical Document Authors to participate in a customer ... supported. * Provide clear and structured written rationales for each assessment, enabling precise ...

Webbing

Customer Success Manager

York, NY · On-site +1

Support strategic account planning and customer growth initiatives. * Promote adoption of new ... specialists in an international environment. * Fully remote role * Medical benefits

Webbing

CSM Team Lead

York, NY · On-site +1

Support hiring, onboarding, training, and performance management of Customer Success team members ... specialists in an international environment. * Fully remote role * Medical benefits

micro1 AI

Pharmacovigilance Expert

Rochester, NY · Remote

$70 - $80/hr

Remote micro1 is engaging Pharmacovigilance Experts to contribute their advanced drug safety ... supporting your determinations. * Deliver structured feedback to inform the development of AI ...

Sutherland

AVP - CDE - Insurance

Pittsford, NY · On-site +1

Our offerings deliver on this whether they are Sutherland Anywhere, enabling a secure remote work ... Due Diligence & Deal Closure Support * Sales Planning, Pipeline & Forecasting Qualifications ...

Deloitte

Epic Denials Management Operator

Rochester, NY · Remote

$17.75 - $23.75/hr

This is a primarily remote role supporting enterprise Epic support, with minimal travel and scheduled onsite time as needed. Recruiting for this role ends on 01/01/2027. Work you'll do As an Epic ...

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All JobsSupport Specialist JobsRemote Support Specialist JobsRemote Support Specialist Jobs in Rochester, NY

Remote Support Specialist information

See Rochester, NY salary details

$12

$24

$44

How much do remote support specialist jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for remote support specialist in Rochester, NY is $24.38, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $27.98 per hour, depending on experience, location, and employer.

What does a remote support specialist do?

A Remote Support Specialist provides technical assistance and troubleshooting to customers or employees from a remote location, typically via phone, email, or chat. They help diagnose and resolve issues related to software, hardware, or network connectivity without being physically present. Their role is to ensure users can effectively use technology by guiding them through solutions, performing remote diagnostics, and escalating more complex issues when necessary. This position requires strong communication skills, technical knowledge, and the ability to work independently.

What are the key skills and qualifications needed to thrive as a remote support specialist, and why are they important?

To thrive as a Remote Support Specialist, you need a strong understanding of IT troubleshooting, customer service principles, and typically a background in information technology or a related field. Familiarity with remote desktop tools, ticketing systems like Zendesk or ServiceNow, and relevant certifications such as CompTIA A+ are commonly required. Excellent communication skills, patience, and problem-solving abilities help you effectively assist clients and resolve technical issues remotely. These competencies are crucial for ensuring quick resolution of problems, maintaining customer satisfaction, and supporting seamless business operations from afar.

What are some common challenges faced by remote support specialists, and how can they be effectively managed?

Remote Support Specialists often encounter challenges such as troubleshooting technical issues without physical access to devices and communicating complex solutions to users with varying technical backgrounds. Effective management involves utilizing reliable remote access tools, maintaining clear and patient communication, and documenting solutions for future reference. Building strong problem-solving skills and staying updated on the latest technologies also help specialists provide timely and efficient support in a remote environment.

What is the difference between Remote Support Specialist vs Help Desk Technician?

AspectRemote Support SpecialistHelp Desk Technician
CertificationsCompTIA A+, HDI-Support Center AnalystCompTIA A+, Microsoft Certified
Work EnvironmentRemote, client sites, or call centersHelp desks, call centers, or remote
Industry UsageIT services, tech support, software companiesIT support, customer service, tech companies
Job FocusResolving technical issues remotely, troubleshootingHandling user inquiries, basic troubleshooting

Remote Support Specialists and Help Desk Technicians both provide technical assistance, often remotely, and share similar certifications. However, Remote Support Specialists typically handle more complex issues and may work in specialized IT environments, while Help Desk Technicians focus on basic user support and troubleshooting. Both roles are essential in IT support and often overlap in work environment and industry usage.

What are popular job titles related to Remote Support Specialist jobs in Rochester, NY?

For Remote Support Specialist jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Remote Support Specialist jobs in Rochester, NY look for?

The top searched job categories for Remote Support Specialist jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Remote Support Specialist jobs?

Cities near Rochester, NY with the most Remote Support Specialist job openings:

Remote Support Specialist jobs near you
Infographic showing various Remote Support Specialist job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $50,714 per year, or $24.4 per hour.

Clm Resltion Rep III, Hosp/Prv

University of Rochester

Rochester, NY • Remote

$20.30 - $27.41/hr

Full-time

Re-posted 11 days ago

University Of Rochester rating

8.3

Company rating: 8.3 out of 10

Based on 186 frontline employees who took The Breakroom Quiz

126th of 618 rated colleges and universities

Job description

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Job Location (Full Address):

Remote Work - New York, Albany, New York, United States of America, 12224

Opening:

Worker Subtype:

Regular

Time Type:

Full time

Scheduled Weekly Hours:

40

Department:

910402 United Business Office

Work Shift:

UR - Day (United States of America)

Range:

UR URCA 205 H

Compensation Range:

$20.30 - $27.41

The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.

Responsibilities:

The Claims Resolution Representative III is responsible for working across the professional fee organization, handling follow-up activities designed to bring all open accounts receivable to successful closure. Responsible for effective claims follow-up on complex, multi-faceted accounts to obtain maximum revenue collection and closure. Responsibilities include, but are not limited to, independent research, claim correction and resubmission, handling payer specific appeal process taking timely and routine action to resolve unpaid claims. The Claims Resolution Representative III reports to Accounts Receivable Management.

ESSENTIAL FUNCTIONS

With general direction of the Manager/Supervisor/Lead:

  • Follows department policies and procedures and maintains and exercises comprehensive knowledge of insurance company billing requirements and regulations to research and resolve unpaid accounts receivable, making any corrections in the professional billing system necessary to ensure balance resolution for all assigned URMFG physician services.
  • Follows up on multi-faceted denials through review of remittances (EOBs), insurance correspondence, rejections received thru daily electronic and claims submission, etc. Research claims, identify problems, and takes appropriate action to assure claim resolution.
  • Responds to all billing-related inquiries from colleagues, departments, patients, and payors in a timely and professional manner. Communicates any missing/incomplete information to providers and department administrative support staff to ensure accurate billing. Communicates with insurance representatives through telephone calls, payer website, and written communication to ensure accurate processing of claims. Collaborate with appropriate departments to generate a detailed rational for appeals and grievances to the insurance companies.
  • Keeps management informed of changes in billing requirements and rejection or denial codes as they pertain to claim processing and coding. Escalates system issues preventing claims submission and follow-up for review and resolution.
  • Collaborates with Claim Edit Specialists and Patient Medical Billing Specialists assigned to pre claim WQ's to identify opportunities for improvement in clean claims rate.
  • May perform other duties as assigned.


MINIMUM EDUCATION & EXPERIENCE

  • Associate's degree and 2 years of relevant experience required
  • Or equivalent combination of education and experience


KNOWLEDGE, SKILLS AND ABILITIES

  • Excellent problem-solving skills preferred
  • Excellent communication skills preferred
  • Excellent customer service skills preferred
  • Strong working knowledge of the professional billing software applications preferred
  • Ability to type 25 wpm preferred.

The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University's Mission to Learn, Discover, Heal, Create - and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status,or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.

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