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Remote Support Specialist Jobs in Rochester, NY (NOW HIRING)

AMBA

Inside Sales Insurance Specialist

Rochester, NY · Remote

$50K - $60K/yr

Inside Sales Insurance Specialist (W2, Remote) Full-Time | Monday through Friday Compensation ... Understand that leads support the work, but dialing drives results * Are motivated by structure ...

AMBA

Inside Sales Insurance Specialist

Rochester, NY · Remote

$50K - $60K/yr

Inside Sales Insurance Specialist (W2, Remote) Full-Time | Monday through Friday Compensation ... Understand that leads support the work, but dialing drives results * Are motivated by structure ...

AMBA

Inside Sales Insurance Specialist

Rochester, NY · Remote

Inside Sales Insurance Specialist (W2, Remote) Full-Time | Monday through Friday Compensation ... Understand that leads support the work, but dialing drives results * Are motivated by structure ...

Webbing

Sales Engineer - USA

York, NY · On-site +1

Manage the customers' technical queries and monitor support requests to ensure that the company ... specialists in an international environment. * Fully remote role. * Medical benefits. #LI-HT1

EAG-LED

Be Seen First

Outside Sales Representative

Rochester, NY · Remote

$50K - $250K/yr

LED Specialist Sales representative with ZERO selling EAG-LED Global The world's largest and most ... Free training with no start-up cost * Remote, work from anywhere * Set your own hours

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Showing results 21-40

All JobsSupport Specialist JobsRemote Support Specialist JobsRemote Support Specialist Jobs in Rochester, NY

Remote Support Specialist information

See Rochester, NY salary details

$12

$24

$44

How much do remote support specialist jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for remote support specialist in Rochester, NY is $24.38, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $27.98 per hour, depending on experience, location, and employer.

What does a remote support specialist do?

A Remote Support Specialist provides technical assistance and troubleshooting to customers or employees from a remote location, typically via phone, email, or chat. They help diagnose and resolve issues related to software, hardware, or network connectivity without being physically present. Their role is to ensure users can effectively use technology by guiding them through solutions, performing remote diagnostics, and escalating more complex issues when necessary. This position requires strong communication skills, technical knowledge, and the ability to work independently.

What is the difference between Remote Support Specialist vs Help Desk Technician?

AspectRemote Support SpecialistHelp Desk Technician
CertificationsCompTIA A+, HDI-Support Center AnalystCompTIA A+, Microsoft Certified
Work EnvironmentRemote, client sites, or call centersHelp desks, call centers, or remote
Industry UsageIT services, tech support, software companiesIT support, customer service, tech companies
Job FocusResolving technical issues remotely, troubleshootingHandling user inquiries, basic troubleshooting

Remote Support Specialists and Help Desk Technicians both provide technical assistance, often remotely, and share similar certifications. However, Remote Support Specialists typically handle more complex issues and may work in specialized IT environments, while Help Desk Technicians focus on basic user support and troubleshooting. Both roles are essential in IT support and often overlap in work environment and industry usage.

What are the key skills and qualifications needed to thrive as a remote support specialist, and why are they important?

To thrive as a Remote Support Specialist, you need a strong understanding of IT troubleshooting, customer service principles, and typically a background in information technology or a related field. Familiarity with remote desktop tools, ticketing systems like Zendesk or ServiceNow, and relevant certifications such as CompTIA A+ are commonly required. Excellent communication skills, patience, and problem-solving abilities help you effectively assist clients and resolve technical issues remotely. These competencies are crucial for ensuring quick resolution of problems, maintaining customer satisfaction, and supporting seamless business operations from afar.

What are some common challenges faced by remote support specialists, and how can they be effectively managed?

Remote Support Specialists often encounter challenges such as troubleshooting technical issues without physical access to devices and communicating complex solutions to users with varying technical backgrounds. Effective management involves utilizing reliable remote access tools, maintaining clear and patient communication, and documenting solutions for future reference. Building strong problem-solving skills and staying updated on the latest technologies also help specialists provide timely and efficient support in a remote environment.
What are popular job titles related to Remote Support Specialist jobs in Rochester, NY? For Remote Support Specialist jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Remote Support Specialist jobs in Rochester, NY look for? The top searched job categories for Remote Support Specialist jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Remote Support Specialist jobs? Cities near Rochester, NY with the most Remote Support Specialist job openings:
Remote Support Specialist jobs near you
Infographic showing various Remote Support Specialist job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $50,714 per year, or $24.4 per hour.

District Partnership Specialist, Rochester

IXL Learning

Rochester, NY • Remote

Full-time

Re-posted 29 days ago

Job description

IXL Learning, a developer of personalized learning products used by millions of people globally, is seeking a District Partnership Specialist to join our Professional Learning team and support districts in Upstate New York. 

At IXL, we seek to help districts transform teaching and learning through best-in-class technology and services. As a District Partnership Specialist, you'll serve as a trusted consultant, guiding school districts in Upstate New York through every stage of their implementation. You'll ensure each district has a clear plan for using IXL tailored to their district goals and initiatives. In addition to delivering professional development, you'll meet regularly with district and school leaders to monitor progress, analyze data, and plan next steps. You'll work closely with internal teams to identify opportunities to expand district partnerships and share insights that help shape our products and services. #LI-EM1

We are looking for an enthusiastic, highly organized, and strategic educational leader with school or district leadership experience who thrives in a collaborative, high-energy environment. The ideal candidate is a polished communicator and engaging presenter who is energized by being in schools and classrooms, building relationships, and supporting educators in the field.#LI-REMOTE

This is a full-time remote position for candidates living in Rochester, New York.

WHAT YOU'LL BE DOING
  • Serve as an IXL implementation expert, supporting large, complex districts with their IXL implementation
  • Partner with district leaders in Upstate New York to create and implement a professional development plan that supports a successful IXL implementation aligned to their goals and initiatives 
  • Build relationships with key stakeholders across districts, including district leaders, principals, and teachers, to ensure a consistent implementation
  • Travel within Upstate New York to deliver professional development, meet with district and school leaders, visit classrooms, and provide other hands-on implementation support- 40% - 60% local travel with occasional overnight travel
  • Partner with the Sales team to effectively manage and grow customer relationships, including supporting districts piloting IXL and other pre-sales opportunities 
  • Deliver high-quality live and virtual professional development sessions to drive engagement and usage of IXL
  • Analyze and use data to drive decision-making and strategize next steps
WHAT WE'RE LOOKING FOR
  • BA/BS degree
  • Experience as a K-12 educator, with 5+ years of experience delivering professional development in K-12 settings
  • MUST either have experience as a school or district administrator OR have extensive experience delivering PD to these audiences
  • Experience leading a district or school instructional initiative or curriculum adoption
  • An analytical, strategic thinker who can interpret data and develop effective plans that drive implementation
  • Exceptional presentation skills; comfortable presenting to teachers and administrators 
  • Excellent interpersonal skills-dynamic, enthusiastic, upbeat individual who connects well with others and has a positive, collaborative attitude
  • Organized, methodical, and detail-oriented; ability to prioritize and effectively manage multiple projects and tasks concurrently, from start to finish
  • Self-starter and quick learner with a passion for improving education through technology

The base salary range for this full-time position is $80,000 to $100,000 +  potential bonus eligibility + benefits. Our pay ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire pay for the position. Individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

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