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Remote Support Specialist Jobs in Rochester, NY (NOW HIRING)

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Remote Support Specialist information

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How much do remote support specialist jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for remote support specialist in Rochester, NY is $23.91, according to ZipRecruiter salary data. Most workers in this role earn between $17.45 and $27.45 per hour, depending on experience, location, and employer.

What does a remote support specialist do?

A Remote Support Specialist provides technical assistance and troubleshooting to customers or employees from a remote location, typically via phone, email, or chat. They help diagnose and resolve issues related to software, hardware, or network connectivity without being physically present. Their role is to ensure users can effectively use technology by guiding them through solutions, performing remote diagnostics, and escalating more complex issues when necessary. This position requires strong communication skills, technical knowledge, and the ability to work independently.

What are the key skills and qualifications needed to thrive as a remote support specialist, and why are they important?

To thrive as a Remote Support Specialist, you need a strong understanding of IT troubleshooting, customer service principles, and typically a background in information technology or a related field. Familiarity with remote desktop tools, ticketing systems like Zendesk or ServiceNow, and relevant certifications such as CompTIA A+ are commonly required. Excellent communication skills, patience, and problem-solving abilities help you effectively assist clients and resolve technical issues remotely. These competencies are crucial for ensuring quick resolution of problems, maintaining customer satisfaction, and supporting seamless business operations from afar.

What are some common challenges faced by remote support specialists, and how can they be effectively managed?

Remote Support Specialists often encounter challenges such as troubleshooting technical issues without physical access to devices and communicating complex solutions to users with varying technical backgrounds. Effective management involves utilizing reliable remote access tools, maintaining clear and patient communication, and documenting solutions for future reference. Building strong problem-solving skills and staying updated on the latest technologies also help specialists provide timely and efficient support in a remote environment.

What is the difference between Remote Support Specialist vs Help Desk Technician?

AspectRemote Support SpecialistHelp Desk Technician
CertificationsCompTIA A+, HDI-Support Center AnalystCompTIA A+, Microsoft Certified
Work EnvironmentRemote, client sites, or call centersHelp desks, call centers, or remote
Industry UsageIT services, tech support, software companiesIT support, customer service, tech companies
Job FocusResolving technical issues remotely, troubleshootingHandling user inquiries, basic troubleshooting

Remote Support Specialists and Help Desk Technicians both provide technical assistance, often remotely, and share similar certifications. However, Remote Support Specialists typically handle more complex issues and may work in specialized IT environments, while Help Desk Technicians focus on basic user support and troubleshooting. Both roles are essential in IT support and often overlap in work environment and industry usage.

What are popular job titles related to Remote Support Specialist jobs in Rochester, NY?

For Remote Support Specialist jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Remote Support Specialist jobs in Rochester, NY look for?

The top searched job categories for Remote Support Specialist jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Remote Support Specialist jobs?

Cities near Rochester, NY with the most Remote Support Specialist job openings:

Remote Support Specialist jobs near you
Infographic showing various Remote Support Specialist job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $50,714 per year, or $24.4 per hour.

Accounting Specialist - East Coast Based (Remote)

Vino del Sol

Hilton, NY • Remote

$18.25 - $24.75/hr

Full-time

Medical, Retirement, PTO

Posted 17 days ago

Job description

Accounting Specialist – Wine Import Business
East Coast Based | Fully Remote
We are a 20+ year wine import company seeking an experienced Accounting Specialist to oversee our day-to-day accounting and financial operations. This is a hands-on role working closely with our operations and accounting team.
Expert-level QuickBooks experience is the most important requirement for this position. Experience with wine importing, distribution, beverage alcohol, or a similar inventory-based business is highly preferred.
Key ResponsibilitiesALL Serve as the company's QuickBooks expert, including imports, journal entries, reconciliations, mapping, maintenance, and troubleshooting.
Oversee and review the work of team members handling AR, AP, order entry, invoicing, compliance, billbacks, and logistics accounting.
Manage banking activity, reconciliations, cash reporting, fraud controls, and payment approvals.
Oversee accounts receivable and collections and review distributor/customer accounts.
Review accounts payable, vendor invoices, freight bills, and weekly payment schedules.
Manage accounting related to inventory, freight, customs, warehousing, and logistics, including proper allocations and journal entries.
Prepare and analyze financial reporting, including P&L, Balance Sheet, AP, cash, open balances, sales, and Budget vs. Actuals.
Assist with monthly and quarterly closes, ensuring supporting schedules and reconciliations are accurate and complete.
Process and review payroll entries, 401(k) reporting, accruals, and PTO tracking.
Assist with annual budgeting, forecasts, and year-end reporting.
Coordinate with outside accountants on tax reporting, 1099s, 1042s, and other annual filings.
Assist with Board of Directors financial reporting and supporting schedules.
Oversee various insurance renewals, audits, and annual business reporting requirements.
Help develop profitability reporting by brand and other management analysis.
Continuously improve and document accounting procedures, controls, checklists, and training materials.
Human Resources
Qualifications
Expert-level QuickBooks experience required.
Strong bookkeeping/accounting background with experience through the financial close.
Controller, Assistant Controller, Senior Bookkeeper, or Accounting Manager experience preferred.
Strong understanding of AP, AR, bank reconciliations, journal entries, accruals, payroll accounting, and financial statements.
Advanced Excel skills and comfort working with data imports and large spreadsheets.
Extremely organized and detail-oriented with the ability to oversee multiple recurring deadlines.
Comfortable working in a hands-on environment and collaborating with a small team.
Experience with wine, beverage alcohol, importing/distribution, inventory, logistics, or consumer products is a significant plus.
Must be based on the East Coast and able to work during Eastern Time business hours.
About the Role
This position is ideal for someone who enjoys being both hands-on in QuickBooks and responsible for the accuracy of the overall accounting function. We are looking for someone who can keep the books clean, ensure deadlines are met, identify issues before they become problems, and provide management with accurate and useful financial information.
To apply: Please submit your resume along with a brief description of your QuickBooks experience and any experience you have in the wine, beverage, importing, distribution, or inventory-based industries.
Benefits: We provide high industry compensation for excellent candidates, health insurance, stock options, 401k; and being a wine business, lots of fun benefits. We would like the person to have at least 5-7 years experience and an accounting or finance degree.
Job category: Finance and Accounting

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