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Remote Support Specialist Jobs in Raleigh, NC (NOW HIRING)

TASC Care Manager

Garner, NC · Remote

$42K - $45K/yr

Job Title: TASC Care Manager Location: Wake County (Garner, NC) Hours: 40 hours/week, Full Time, M-F, Non-Exempt Coastal Horizons Center is seeking a dedicated and qualified TASC Care Manager to join

TASC Care Manager

Garner, NC · Remote

$42K - $45K/yr

Job Title: TASC Care Manager Location: Wake County (Garner, NC) Hours: 40 hours/week, Full Time, M-F, Non-Exempt Coastal Horizons Center is seeking a dedicated and qualified TASC Care Manager to join

Showing results 21-40

Remote Support Specialist information

See Raleigh, NC salary details

$11

$24

$43

How much do remote support specialist jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for remote support specialist in Raleigh, NC is $24.02, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $27.60 per hour, depending on experience, location, and employer.

What does a remote support specialist do?

A Remote Support Specialist provides technical assistance and troubleshooting to customers or employees from a remote location, typically via phone, email, or chat. They help diagnose and resolve issues related to software, hardware, or network connectivity without being physically present. Their role is to ensure users can effectively use technology by guiding them through solutions, performing remote diagnostics, and escalating more complex issues when necessary. This position requires strong communication skills, technical knowledge, and the ability to work independently.

What is the difference between Remote Support Specialist vs Help Desk Technician?

AspectRemote Support SpecialistHelp Desk Technician
CertificationsCompTIA A+, HDI-Support Center AnalystCompTIA A+, Microsoft Certified
Work EnvironmentRemote, client sites, or call centersHelp desks, call centers, or remote
Industry UsageIT services, tech support, software companiesIT support, customer service, tech companies
Job FocusResolving technical issues remotely, troubleshootingHandling user inquiries, basic troubleshooting

Remote Support Specialists and Help Desk Technicians both provide technical assistance, often remotely, and share similar certifications. However, Remote Support Specialists typically handle more complex issues and may work in specialized IT environments, while Help Desk Technicians focus on basic user support and troubleshooting. Both roles are essential in IT support and often overlap in work environment and industry usage.

What are the key skills and qualifications needed to thrive as a remote support specialist, and why are they important?

To thrive as a Remote Support Specialist, you need a strong understanding of IT troubleshooting, customer service principles, and typically a background in information technology or a related field. Familiarity with remote desktop tools, ticketing systems like Zendesk or ServiceNow, and relevant certifications such as CompTIA A+ are commonly required. Excellent communication skills, patience, and problem-solving abilities help you effectively assist clients and resolve technical issues remotely. These competencies are crucial for ensuring quick resolution of problems, maintaining customer satisfaction, and supporting seamless business operations from afar.

What are some common challenges faced by remote support specialists, and how can they be effectively managed?

Remote Support Specialists often encounter challenges such as troubleshooting technical issues without physical access to devices and communicating complex solutions to users with varying technical backgrounds. Effective management involves utilizing reliable remote access tools, maintaining clear and patient communication, and documenting solutions for future reference. Building strong problem-solving skills and staying updated on the latest technologies also help specialists provide timely and efficient support in a remote environment.
What are the most commonly searched types of Support Specialist jobs in Raleigh, NC? The most popular types of Support Specialist jobs in Raleigh, NC are:
What are popular job titles related to Remote Support Specialist jobs in Raleigh, NC? For Remote Support Specialist jobs in Raleigh, NC, the most frequently searched job titles are:
What cities near Raleigh, NC are hiring for Remote Support Specialist jobs? Cities near Raleigh, NC with the most Remote Support Specialist job openings:
Infographic showing various Remote Support Specialist job openings in Raleigh, NC as of June 2026, with employment types broken down into 43% Full Time, 56% Part Time, and 1% Contract. Highlights an 38% Physical, 3% Hybrid, and 59% Remote job distribution, with an average salary of $49,964 per year, or $24 per hour.

Essay Specialist (FT) - Remote

Vanguard College Prep

Chapel Hill, NC • Remote

$20 - $25/hr

Full-time

Posted 18 days ago


Job description

About:

Do you love storytelling and want to make a lasting impact on students' lives? Vanguard College Prep is seeking full-time Essay Specialists to help high schoolers craft authentic, powerful application essays. Our specialists don't just edit words they shape futures. With competitive pay, and a collaborative culture of top-tier educators, this is a chance to grow with a company that values both excellence and balance.

Compensation:

  • Starting Compensation: $20.00 $25.00 / hour for 40 hrs/wk (~$41,600 $52,000/year) depending on education, experience, and skill.
    • 100% remote, zero commute
    • Flexible Schedule
    • Career growth opportunities

What You'll Do:

  • Conduct live 1-on-1 video brainstorming sessions with students, followed by asynchronous drafting and editorial feedback.
  • Work on a project basis on both narrative and supplemental essays.
  • Collaborate with teams to provide in-depth feedback on essay drafts, conducting any necessary editing work along the way.
  • Model professionalism and strong organizational skills by managing students' production schedules, communicating with team members in a timely manner, and tracking/logging hours worked.
  • Work Flex Schedule with a few set Core Hours for team touchpoint meetings.

What You Bring (Requirements):

  • Bachelor's degree or higher from US schools.
  • Ideally a minimum of 2 years of editing experience, preferably in college admissions.
  • Strong editing skills and mastery of the English language.
  • Access to a reliable internet connection and a private workspace without noise or distraction.

The ideal candidate will also possess some or all of the following:

  • Graduated from a top 50 University.
  • A degree in a communication-based field (English, Language Arts, Journalism, Creative Writing, Publishing, Anthropology, Public Policy, etc.)
  • Experience tutoring high school and/or college-aged students in writing.
  • Editing experience, especially in positions that require heavy editing to meet organizational standards.
  • Experience in the college preparation service industry.
  • Experience instructing remotely, using tools such as Google Workspace, Dropboxetc.
  • Strong organizational skills and the ability to multitask, balance multiple deadlines, and take responsibility for students' progress.

Why Work With Us?

  • Meaningful Impact:
    • Your feedback won't just polish essays it will help students discover their authentic voice and gain admission to schools that change their lives.
  • Career Growth:
    • As Vanguard continues to expand, we offer opportunities to take on leadership roles, train new specialists, and contribute to innovative writing curriculum development.
    • Distinctive and individualized approach to creative writing and expression with a strong track record of producing top-tier written work.
  • Elite Peer Network:
    • Elite team of instructors, counselors, and specialists from top universities across the nation who are passionate about fostering student success.
    • Join a tight-knit team of educators who share resources, celebrate wins, and support each other through ongoing professional development and mentorship.
    • Quickly-growing start-up environment that emphasizes creativity, collaboration, and mentorship.

About Us:

At Vanguard College Prep, we guide ambitious high school students toward achieving their college and career goals. We specialize in personalized admissions counseling, standardized test preparation, and long-term academic mentoring for families who expect the highest standard of service. Our mission is to empower students to reach their full potential by helping them navigate the increasingly competitive U.S. and international admissions landscape.