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Entry Level Support Specialist Jobs in Raleigh, NC

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Entry Level Account Specialist

Raleigh, NC · On-site

$18.50 - $25.25/hr

The Account Specialist performs the essential functions of the position, which include aiding ... Provide technical support to Account Advisor(s) in servicing client needs. * Complete applications ...

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All JobsSupport Specialist JobsEntry Level Support Specialist JobsEntry Level Support Specialist Jobs in Raleigh, NC

Entry Level Support Specialist information

See Raleigh, NC salary details

$11

$24

$43

How much do entry level support specialist jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for entry level support specialist in Raleigh, NC is $24.02, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $27.60 per hour, depending on experience, location, and employer.

What is an entry level support specialist?

Entry Level Support Specialists are professionals who provide basic technical or customer support within an organization. Their main responsibilities include responding to customer inquiries, troubleshooting simple issues, and escalating more complex problems to higher-level support staff. They often work with help desk systems, document solutions, and ensure customer satisfaction. This role serves as a starting point for individuals entering IT or customer service fields, offering valuable experience and training for career growth.

What are the key skills and qualifications needed to thrive as an entry level support specialist, and why are they important?

To thrive as an Entry Level Support Specialist, you need strong problem-solving abilities, basic technical knowledge, and at least a high school diploma or relevant associate degree. Familiarity with ticketing systems, common office software, and remote support tools like Zendesk or Freshdesk is typically required. Excellent communication skills, patience, and a customer-focused attitude help you stand out in this role. These skills and qualities are vital for efficiently resolving technical issues and ensuring a positive customer experience.

What are some common challenges faced by entry level support specialists, and how can they be addressed?

Entry Level Support Specialists often encounter challenges such as managing a high volume of support requests, quickly learning new software tools, and effectively communicating solutions to users with varying technical backgrounds. These challenges can be addressed by developing strong organizational skills, seeking feedback from more experienced team members, and utilizing internal knowledge bases. Additionally, regular participation in training sessions and team meetings can help build confidence and improve problem-solving abilities in this collaborative environment.

What is the difference between Entry Level Support Specialist vs Help Desk Technician?

AspectEntry Level Support SpecialistHelp Desk Technician
Required CredentialsHigh school diploma or equivalent; some roles may prefer certifications like CompTIA A+High school diploma; certifications like CompTIA A+ are common
Work EnvironmentCorporate IT departments, customer support centers, remote supportHelp desks, IT support centers, remote troubleshooting
Employer & Industry UsageBusinesses across industries, tech companies, service providersIT service providers, corporate IT, government agencies
Common Search & Comparison IntentYesYes

The main difference between an Entry Level Support Specialist and a Help Desk Technician lies in their scope and focus. Support Specialists often handle broader support tasks, including troubleshooting, customer communication, and sometimes onboarding. Help Desk Technicians primarily focus on technical troubleshooting and resolving user issues. Both roles require similar certifications and work environments, making them closely related but distinct in responsibilities.

Entry Level Support Specialist jobs near you
Infographic showing various Entry Level Support Specialist job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 18% Part Time, and 5% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $49,964 per year, or $24 per hour.

Program Support Specialist I

Town of Rolesville

Rolesville, NC

$10/hr

Part-time

Re-posted 20 days ago

Job description

Description The Program Support Specialist I assists with the delivery and support of recreational programs, special events, and facility operations. This entry-level, part-time position plays a key role in helping ensure participants have a positive and safe experience in youth athletics, special events, cultural programs, summer camps, and facility rentals. Examples of Duties Duties: Provide on-site support for recreational programs including setup, check-in, and basic supervision.

Assist staff with organizing equipment, materials, and supplies for activities. Greet and assist program participants, parents, and patrons. Perform light administrative tasks such as data entry, attendance tracking, and distributing information.

Help maintain cleanliness and safety of program areas and facilities. Support special events through logistics, crowd guidance, and participant engagement. Communicate effectively with staff, volunteers, and the public in a courteous manner.

Follow all department policies, procedures, and safety guidelines. Typical Qualifications Qualifications: Must be 15 years old or older. Previous customer service or recreation experience is a plus but not required.

Ability to work evenings, weekends, and flexible hours as needed. Strong interpersonal skills and a positive, team-oriented attitude. Able to lift up to 25 lbs.

and work outdoors in various weather conditions. Supplemental Information Working Conditions: Indoor and outdoor recreational settings.

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