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Entry Level Support Specialist Jobs in Raleigh, NC

Hope Services, LLC

Intake Specialist

Raleigh, NC · On-site

$17.25 - $23/hr

We proudly employ a diverse team that includes both entry-level recent graduates seeking to begin ... Through ongoing support, professional development, and the implementation of proven treatment ...

Hope Services

Intake Specialist

Raleigh, NC · On-site

$17.25 - $23/hr

We proudly employ a diverse team that includes both entry-level recent graduates seeking to begin ... Through ongoing support, professional development, and the implementation of proven treatment ...

Hope Services, LLC

Intake Specialist

Raleigh, NC

$17.25 - $23/hr

We proudly employ a diverse team that includes both entry-level recent graduates seeking to begin ... Through ongoing support, professional development, and the implementation of proven treatment ...

Hope Services LLC

Intake Specialist

Raleigh, NC · On-site

$17.25 - $23/hr

We proudly employ a diverse team that includes both entry-level recent graduates seeking to begin ... Through ongoing support, professional development, and the implementation of proven treatment ...

Barry-Wehmiller

Entry Level Software Engineer

Raleigh, NC · On-site

$75K - $90K/yr

... specialists, and subject matter experts to solve complex challenges for some of the world's leading ... Support programming and site start-up of integrated packaging line and process systems * Contribute ...

Iatinsurancegroup

Benefits Specialist

Raleigh, NC · Hybrid

We offer comprehensive benefits like: * 26 PTO Days (Entry Level) + 12 Company Holidays = 38 Paid ... College Loan Assistance Support Plan * Educational Assistance Program * Mentorship Program * Dress ...

IAT Insurance Group

Benefits Specialist

Raleigh, NC · On-site

We offer comprehensive benefits like: * 26 PTO Days (Entry Level) + 12 Company Holidays = 38 Paid ... College Loan Assistance Support Plan * Educational Assistance Program * Mentorship Program * Dress ...

C4 Technical Services

Be Seen First

Member Services Specialist - Remote

Raleigh, NC · Remote

$18/hr

Member Services Specialist -Entry Level (Seasonal Contract Opportunity) Location: Remote (Work From ... Provide professional, empathetic, and solution-oriented customer support. * Perform additional ...

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Entry Level Support Specialist information

See Raleigh, NC salary details

$11

$24

$43

How much do entry level support specialist jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for entry level support specialist in Raleigh, NC is $24.02, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $27.60 per hour, depending on experience, location, and employer.

What is an entry level support specialist?

Entry Level Support Specialists are professionals who provide basic technical or customer support within an organization. Their main responsibilities include responding to customer inquiries, troubleshooting simple issues, and escalating more complex problems to higher-level support staff. They often work with help desk systems, document solutions, and ensure customer satisfaction. This role serves as a starting point for individuals entering IT or customer service fields, offering valuable experience and training for career growth.

What are the key skills and qualifications needed to thrive as an entry level support specialist, and why are they important?

To thrive as an Entry Level Support Specialist, you need strong problem-solving abilities, basic technical knowledge, and at least a high school diploma or relevant associate degree. Familiarity with ticketing systems, common office software, and remote support tools like Zendesk or Freshdesk is typically required. Excellent communication skills, patience, and a customer-focused attitude help you stand out in this role. These skills and qualities are vital for efficiently resolving technical issues and ensuring a positive customer experience.

What are some common challenges faced by entry level support specialists, and how can they be addressed?

Entry Level Support Specialists often encounter challenges such as managing a high volume of support requests, quickly learning new software tools, and effectively communicating solutions to users with varying technical backgrounds. These challenges can be addressed by developing strong organizational skills, seeking feedback from more experienced team members, and utilizing internal knowledge bases. Additionally, regular participation in training sessions and team meetings can help build confidence and improve problem-solving abilities in this collaborative environment.

What is the difference between Entry Level Support Specialist vs Help Desk Technician?

AspectEntry Level Support SpecialistHelp Desk Technician
Required CredentialsHigh school diploma or equivalent; some roles may prefer certifications like CompTIA A+High school diploma; certifications like CompTIA A+ are common
Work EnvironmentCorporate IT departments, customer support centers, remote supportHelp desks, IT support centers, remote troubleshooting
Employer & Industry UsageBusinesses across industries, tech companies, service providersIT service providers, corporate IT, government agencies
Common Search & Comparison IntentYesYes

The main difference between an Entry Level Support Specialist and a Help Desk Technician lies in their scope and focus. Support Specialists often handle broader support tasks, including troubleshooting, customer communication, and sometimes onboarding. Help Desk Technicians primarily focus on technical troubleshooting and resolving user issues. Both roles require similar certifications and work environments, making them closely related but distinct in responsibilities.

Entry Level Support Specialist jobs near you
Infographic showing various Entry Level Support Specialist job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 18% Part Time, and 5% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $49,964 per year, or $24 per hour.

Intake Specialist

Hope Services, LLC

Raleigh, NC • On-site

$17.25 - $23/hr

Full-time

Posted 5 days ago

Job description

Description:

 Why Hope Services?
Hope Services, LLC is dedicated to providing high-quality, evidence-based Mental Health services to children, adolescents, and families. Our mission is to improve the lives of those we serve by hiring compassionate and skilled professionals with backgrounds in Social Work, Psychology, and related Human Services Degree programs. We proudly employ a diverse team that includes both entry-level recent graduates seeking to begin their careers in behavioral health and experienced, licensed therapists committed to making a lasting impact. Through ongoing support, professional development, and the implementation of proven treatment models, Hope Services fosters an environment where employees can grow while delivering exceptional care to the communities we serve. 


Seeking a full time Intake Specialist to work within our Intake Department. Duties include: managing referral calls; conducting intake with clients; entering information into Electronic Medical Record; and tracking referrals. Strong verbal and written communication skills are necessary. Experience with Electronic Medical Records is preferred. Position is not intended for licensed clinicians.



Requirements:

Associate professional according to 10A NCAC 27G .0104

Master’s degree in a human services field with less than 1 year of post-graduate mental health/substance use experience.

Bachelor’s degree in a human services field with less than 2 years of post-bachelor mental health/substance use experience.

Bachelor’s degree in a non-human-services field with less than 4 years of relevant experience.