2

Entry Level Support Specialist Jobs in Raleigh, NC

We offer comprehensive benefits like: * 26 PTO Days (Entry Level) + 12 Company Holidays = 38 Paid ... College Loan Assistance Support Plan * Educational Assistance Program * Mentorship Program * Dress ...

We offer comprehensive benefits like: * 26 PTO Days (Entry Level) + 12 Company Holidays = 38 Paid ... College Loan Assistance Support Plan * Educational Assistance Program * Mentorship Program * Dress ...

Showing results 21-40

Entry Level Support Specialist information

See Raleigh, NC salary details

$11

$24

$43

How much do entry level support specialist jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for entry level support specialist in Raleigh, NC is $24.02, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $27.60 per hour, depending on experience, location, and employer.

What is an entry level support specialist?

Entry Level Support Specialists are professionals who provide basic technical or customer support within an organization. Their main responsibilities include responding to customer inquiries, troubleshooting simple issues, and escalating more complex problems to higher-level support staff. They often work with help desk systems, document solutions, and ensure customer satisfaction. This role serves as a starting point for individuals entering IT or customer service fields, offering valuable experience and training for career growth.

What are some common challenges faced by entry level support specialists, and how can they be addressed?

Entry Level Support Specialists often encounter challenges such as managing a high volume of support requests, quickly learning new software tools, and effectively communicating solutions to users with varying technical backgrounds. These challenges can be addressed by developing strong organizational skills, seeking feedback from more experienced team members, and utilizing internal knowledge bases. Additionally, regular participation in training sessions and team meetings can help build confidence and improve problem-solving abilities in this collaborative environment.

What are the key skills and qualifications needed to thrive as an entry level support specialist, and why are they important?

To thrive as an Entry Level Support Specialist, you need strong problem-solving abilities, basic technical knowledge, and at least a high school diploma or relevant associate degree. Familiarity with ticketing systems, common office software, and remote support tools like Zendesk or Freshdesk is typically required. Excellent communication skills, patience, and a customer-focused attitude help you stand out in this role. These skills and qualities are vital for efficiently resolving technical issues and ensuring a positive customer experience.

What is the difference between Entry Level Support Specialist vs Help Desk Technician?

AspectEntry Level Support SpecialistHelp Desk Technician
Required CredentialsHigh school diploma or equivalent; some roles may prefer certifications like CompTIA A+High school diploma; certifications like CompTIA A+ are common
Work EnvironmentCorporate IT departments, customer support centers, remote supportHelp desks, IT support centers, remote troubleshooting
Employer & Industry UsageBusinesses across industries, tech companies, service providersIT service providers, corporate IT, government agencies
Common Search & Comparison IntentYesYes

The main difference between an Entry Level Support Specialist and a Help Desk Technician lies in their scope and focus. Support Specialists often handle broader support tasks, including troubleshooting, customer communication, and sometimes onboarding. Help Desk Technicians primarily focus on technical troubleshooting and resolving user issues. Both roles require similar certifications and work environments, making them closely related but distinct in responsibilities.

What are the most commonly searched types of Support Specialist jobs in Raleigh, NC? The most popular types of Support Specialist jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Entry Level Support Specialist jobs? Cities near Raleigh, NC with the most Entry Level Support Specialist job openings:
Infographic showing various Entry Level Support Specialist job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $49,964 per year, or $24 per hour.

Brand Sales Specialist Intern - Entry Level Sales Program 2027

IBM

Durham, NC • On-site

$14.50 - $19.50/hr

Other

Posted 2 days ago

New


IBM rating

8.0

Company rating: 8.0 out of 10

Based on 76 frontline employees who took The Breakroom Quiz

122nd of 242 rated software companies


Job description

Introduction

At IBM, technology creates value when it helps organizations solve meaningful business challenges. As an Entry-Level Brand Sales Specialist, you will create demand, build trusted client relationships, and connect customers with IBM solutions across AI, data, automation, cloud, and infrastructure. This role combines consultative selling, digital engagement, customer success, and ecosystem collaboration while helping you build a foundation for a career in technology sales and client leadership.

IBM's Sales Internship Program culture will set you up for positive impact and success, whilst ongoing development will continually advance your skills. Our sales environment is

collaborative and experiential. Part of a team, you'll be surrounded by bright minds - always willing to help- as you apply passion to work that will compel our clients to invest in IBM's products and services.

Your role and responsibilities

  • Create demand and identify new opportunities within assigned accounts, territories, and offering portfolios.
  • Engage and qualify prospective clients through phone, email, social media, video outreach, events, marketing

programs, and other digital selling channels.

  • Develop and maintain an active pipeline by uncovering expansion opportunities, renewals, upgrades, modernization

needs, and customer lifetime value opportunities.

  • Participate in discovery conversations to understand customer business objectives, priorities, challenges, success

criteria, and buying needs.

  • Position IBM value propositions as a trusted advisor by aligning brand offerings to customer goals, industry trends,

and measurable business outcomes.

  • Collaborate with Technology Sellers, Technical Specialists, Customer Success Managers, Account Executives,

Business Partners, Marketing, and Ecosystem teams to progress opportunities and support successful deal execution.

  • Communicate IBM technology value clearly to business and technical stakeholders through presentations,

proposals, account plans, and business storytelling.

  • Use digital and AI-powered sales techniques, customer data, market insights, and customer data, market insights, and contemporary offering knowledge

to improve engagement strategies and achieve strategic brand outcomes.

Required education

High School Diploma/GED

Preferred education

Bachelor's Degree

Required technical and professional expertise

  • Actively Enrolled: Registered undergraduate or graduate university student.
  • Seeking a Bachelor's or Master's degree completed by start date in Business, Communications, Computer Science,

Information Systems, Software Engineering, Computer Engineering, Data Science, Cybersecurity, Information Technology, Mathematics, Engineering, Business Technology, or a related field.

  • Strong interest in technology, business development, consultative selling, and solving client challenges.
  • Excellent written, verbal, interpersonal, and presentation skills.
  • Analytical thinking, curiosity, adaptability, and a customer-focused mindset.
  • Ability to collaborate across teams and communicate with both business and technical audiences.
  • Interest in learning IBM technologies, brand offerings, competitive landscapes, industry trends, and digital selling

tools.

Preferred technical and professional experience

  • Leadership experience through student organizations, athletics, volunteer work, competitions, or community

involvement.

ABOUT BUSINESS UNIT

IBM has a global presence, operating in more than 175 countries with a broad-based geographic distribution of revenue. The company's Global Markets organization is a strategic sales business unit that manages IBM's global footprint, working closely with dedicated country-based operating units to serve clients locally. These country teams have client relationship managers who lead integrated teams of consultants, solution specialists and delivery professionals to enable clients' growth and innovation. By complementing local expertise with global experience and digital capabilities, IBM builds deep and broad-based client relationships. This local management focus fosters speed in supporting clients, addressing new markets and making investments in emerging opportunities. Additionally, the Global Markets organization serves clients with expertise in their industry as well as through the products and services that IBM and partners supply. IBM is also expanding its reach to new and existing clients through digital marketplaces.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS

Supplemental 1 employees may be eligible for up to 8 paid holidays, minimum of 56 hours paid sick time and the IBM Employee Stock Purchase Plan. IBM offers paid family medical leave and disability benefits to eligible employees where required by applicable law. This position was posted on the date cited in the key job details section and is anticipated to remain posted for 15 days from this date or less if not needed to fill the role. We consider qualified applicants with criminal histories, consistent with applicable law.

IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.

The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year.

Job Title

Brand Sales Specialist Intern - Entry Level Sales Program 2027

Date posted

07-Aug-2026

Job ID

128348

City / Township / Village

RESEARCH TRIANGLE PARK, DURHAM, Boston, Irvine, Atlanta, Dallas, Austin, San Francisco, McLean, Chicago

State / Province

Georgia, Illinois, Texas, New York, North Carolina, Virginia, Washington, Massachusetts, California

Country

United States

Work arrangement

Hybrid

Area of work

Sales

Employment type

Co-Op (Fixed Term)

Contract type

Internship

Projected Minimum Salary per year

73,800.00

Projected Maximum Salary per year

135,300.00

Position type

Internship

Travel required

Up to 20% or 1 day a week

Company

(0147) International Business Machines Corporation

Shift

General (daytime)

Is this role a commissionable/sales incentive based position?

No


What IBM employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom


IBM logo

About IBM

Sourced by ZipRecruiter

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Armonk, NY, US

Year founded

1911

Social media