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Entry Level Support Specialist Jobs in Raleigh, NC

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Entry Level Support Specialist information

See Raleigh, NC salary details

$11

$24

$43

How much do entry level support specialist jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for entry level support specialist in Raleigh, NC is $24.02, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $27.60 per hour, depending on experience, location, and employer.

What is an entry level support specialist?

Entry Level Support Specialists are professionals who provide basic technical or customer support within an organization. Their main responsibilities include responding to customer inquiries, troubleshooting simple issues, and escalating more complex problems to higher-level support staff. They often work with help desk systems, document solutions, and ensure customer satisfaction. This role serves as a starting point for individuals entering IT or customer service fields, offering valuable experience and training for career growth.

What are the key skills and qualifications needed to thrive as an entry level support specialist, and why are they important?

To thrive as an Entry Level Support Specialist, you need strong problem-solving abilities, basic technical knowledge, and at least a high school diploma or relevant associate degree. Familiarity with ticketing systems, common office software, and remote support tools like Zendesk or Freshdesk is typically required. Excellent communication skills, patience, and a customer-focused attitude help you stand out in this role. These skills and qualities are vital for efficiently resolving technical issues and ensuring a positive customer experience.

What are some common challenges faced by entry level support specialists, and how can they be addressed?

Entry Level Support Specialists often encounter challenges such as managing a high volume of support requests, quickly learning new software tools, and effectively communicating solutions to users with varying technical backgrounds. These challenges can be addressed by developing strong organizational skills, seeking feedback from more experienced team members, and utilizing internal knowledge bases. Additionally, regular participation in training sessions and team meetings can help build confidence and improve problem-solving abilities in this collaborative environment.

What is the difference between Entry Level Support Specialist vs Help Desk Technician?

AspectEntry Level Support SpecialistHelp Desk Technician
Required CredentialsHigh school diploma or equivalent; some roles may prefer certifications like CompTIA A+High school diploma; certifications like CompTIA A+ are common
Work EnvironmentCorporate IT departments, customer support centers, remote supportHelp desks, IT support centers, remote troubleshooting
Employer & Industry UsageBusinesses across industries, tech companies, service providersIT service providers, corporate IT, government agencies
Common Search & Comparison IntentYesYes

The main difference between an Entry Level Support Specialist and a Help Desk Technician lies in their scope and focus. Support Specialists often handle broader support tasks, including troubleshooting, customer communication, and sometimes onboarding. Help Desk Technicians primarily focus on technical troubleshooting and resolving user issues. Both roles require similar certifications and work environments, making them closely related but distinct in responsibilities.

Entry Level Support Specialist jobs near you
Infographic showing various Entry Level Support Specialist job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 18% Part Time, and 5% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $49,964 per year, or $24 per hour.

Child Autism Specialist (Entry-Level)

Mosaic Pediatric Therapy

Wake Forest, NC • On-site

$20 - $25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 4 days ago

Mosaic Pediatric Therapy rating

5.2

Company rating: 5.2 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

North Carolina's Premier ABA Therapy Provider for Children with Autism
We are a values-driven company and are dedicated to providing world-class ABA therapy services to our early childhood clients while promoting a positive and supportive culture for our team members.
Top 5% nationally in employee satisfaction!*
Top 3% nationally in client family satisfaction!**
Glassdoor Top 50 Best Places to Work
All applicants are welcome - we provide paid training to all of our new therapists to accelerate their careers as RBTs (Registered Behavior Technicians)!
North Carolina's Premier ABA Therapy Provider for Children with Autism
We are a values-driven company and are dedicated to providing world-class ABA therapy services to our early childhood clients while promoting a positive and supportive culture for our team members.
Top 5% nationally in employee satisfaction!*
Top 3% nationally in client family satisfaction!**
Glassdoor Top 50 Best Places to Work
All applicants are welcome - we provide paid training to all of our new therapists to accelerate their careers as RBTs (Registered Behavior Technicians)!
How you'll make a difference in the lives of children:
  • Work one-on-one with children diagnosed with autism to enrich their lives by providing exceptional therapy services and support
  • Implement evidence-based behavior treatment plans, teaching social, communication and life skills
  • Collaborate with and learn from the top clinical minds in the field, preparing you for a career in a variety of healthcare, behavioral health or educational fields

What we offer:
  • Frequent reviews/raises: Reviews and wage increases every 6 months with frequent feedback to turbo charge your professional development and career
  • Beautiful clinic spaces in which you'll work, collaborate and build friendships with passionate and fun-loving colleagues
  • Medical, dental and vision insurance plan options***
  • Medical options include company-paid behavioral and medical telehealth care
  • Paid time off
  • 401(k) with 4% match
  • Company-paid life and disability insurance
  • Supplemental employee, spouse and child life insurance with AD&D options
  • Short- and long-term disability options
  • Company-sponsored discounts on electronics, travel, entertainment, fitness, apparel and more
  • Employee reward and recognition program, regular company-sponsored holiday and celebration events
  • Pet insurance

What you'll bring:
  • A passion for working with children with autism and their families
  • An eagerness to be part of an energetic, passionate and caring team of professionals
  • A high school diploma (bachelor's degree in any field preferred)
  • A deep commitment to show up and bring your whole self to work every day (reliable transportation and a valid driver's license required)

How you'll make a difference in the lives of children:
  • Work one-on-one with children diagnosed with autism to enrich their lives by providing exceptional therapy services and support
  • Implement evidence-based behavior treatment plans, teaching social, communication and life skills
  • Collaborate with and learn from the top clinical minds in the field, preparing you for a career in a variety of healthcare, behavioral health or educational fields

What we offer:
  • Frequent reviews/raises: Reviews and wage increases every 6 months with frequent feedback to turbo charge your professional development and career
  • Beautiful clinic spaces in which you'll work, collaborate and build friendships with passionate and fun-loving colleagues
  • Medical, dental and vision insurance plan options***
  • Medical options include company-paid behavioral and medical telehealth care
  • Paid time off
  • 401(k) with 4% match
  • Company-paid life and disability insurance
  • Supplemental employee, spouse and child life insurance with AD&D options
  • Short- and long-term disability options
  • Company-sponsored discounts on electronics, travel, entertainment, fitness, apparel and more
  • Employee reward and recognition program, regular company-sponsored holiday and celebration events
  • Pet insurance

What you'll bring:
  • A passion for working with children with autism and their families
  • An eagerness to be part of an energetic, passionate and caring team of professionals
  • A high school diploma (bachelor's degree in any field preferred)
  • A deep commitment to show up and bring your whole self to work every day (reliable transportation and a valid driver's license required)

$20 - $25 an hour
Pay based on experience applying ABA therapy under supervision of a BCBA
pay based on experience
*Peakon/Workday benchmarking
** BHCOE benchmarking
***Eligible at 30 hours per week
Mosaic is an Equal Opportunity Employer
*Peakon/Workday benchmarking
** BHCOE benchmarking
***Eligible at 30 hours per week
Mosaic is an Equal Opportunity Employer
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

What Mosaic Pediatric Therapy employees say

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