Remote Student Loan Processor Jobs (NOW HIRING)

Posting Details
Posting Details
Job #
042751
Department Code
23623-1009
Department
Financial Aid Office
Job Title
Loan Processor
Location
Syracuse, NY
Campus
Remote
Commitment to On-Campus Experience
Syracuse University is committed to delivering an exceptional student experience through vibrant, engaged campus communities. This position is based at the above campus location and requires regular in-person presence to support our students, collaborate with colleagues, and contribute to our thriving academic environment. Syracuse University values the collaboration, mentorship, and spontaneous connections that happen when our community works together on campus. Remote work arrangements are limited in accordance with University policy.
Pay Range
$20.488
Pay Determination
Pay rates at Syracuse University are based on a combination of factors including, but not limited to, the job responsibilities; the candidate's education, training, work experience and key competencies; the university's strategic priorities; internal peer equity; applicable federal, state, local laws, grant funding and contractual requisites; and external market analyses.
Staff Level
S4
FLSA Status
Non-exempt
Hours
Standard University business hours
8:30am - 5:00pm (academic year)
8:00am - 4:30pm (summer)
Hours may vary based on operational needs.
Job Type
Full-time
Unionized Position Code
Not Applicable
Job Description
This position reviews, awards and adjusts federal and private loan applications. Resolves loan reconciliation and discrepancies from both internal and external sources. Responds to loan, mail, phone and in person requests for assistance. Updates, maintains, and creates procedures for our online policies & procedure manual. The position will also evaluate students' eligibility for and award Winterlude institutional financial aid and Federal TEACH Grant awards.
This position is anticipated to be filled on a fully remote basis if the identified candidate is not currently located in the Syracuse, NY area (within 50 miles). Not all geographical areas within the United States are eligible. Employment offers at Syracuse University are based on a combination of factors including, but not limited to, the job responsibilities; the candidate's education, training, work experience and key competencies; the university's strategic priorities; internal peer equity; applicable federal, state, local laws, grant funding and contractual requisites; and external market analyses.
Education and Experience

• High school diploma and 3 years of experience in Financial Aid required.
• Associates Degree and 1+ year of Financial Aid experience, preferred.
• FAAC certifications or accreditation preferred.
• Employee must be eligible to obtain access to all Federal aid sites, which require employee, not be in default on any federal loans.

Skills and Knowledge

• This position requires the use of PeopleSoft, running and adjusting data reports and queries from software such as Power BI or Tableau.
• Ability to interpret results of these reports to identify and resolve issues and detect trends.
• Extensive use of email, Microsoft Office products, various federal and lender/servicer websites.
• This position requires thorough knowledge of federal and university financial aid regulations and policies.

Responsibilities

• Review, award, and adjust federal and private loan applications using independent judgement based on borrower request and both federal and university guidelines.
• Ensure compliance with all Title IV and university regulations.
• Total loan volume for the university is $500m+ annually.
• Evaluate graduate students' aid applications for federal loan eligibility, determine each student's appropriate Cost of Attendance based on their enrollment intensity and number of instructional weeks, and award loans based on Title IV enrollment rules.
• Award and originate these loans using independent judgement to follow all appropriate guidelines.
• Monitor and process reports to identify and resolve loan reconciliation and discrepancies from both internal and external sources. May need to contact outside governmental and private agencies to solve issues.
• Evaluate undergraduate students' summer aid applications for federal Pell Grant, FSEOG, institutional grant, and federal loan eligibility.
• Determine each student's appropriate Cost of Attendance based on their enrollment intensity and number of instructional weeks, and award aid based on Title IV enrollment rules and institutional rules.
• Respond to loan related requests for assistance (emails, phone calls) and troubleshooting of loan issues.
• Provide guidance and counseling as appropriate.

Physical Requirements
Not Applicable
Tools/Equipment
Not Applicable
Application Instructions
In addition to completing an online application, please attach a resume and cover letter.
About Syracuse University
Syracuse University is a private, international research university with distinctive academics, diversely unique offerings, and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and over 150 years of history, Syracuse University offers a quintessential college experience.
The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors, 100 minors, and 200 advanced degree programs offered across the University's 13 schools and colleges; over 15,000 undergraduates and over 6,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit http://www.syracuse.edu.
About the Syracuse area
Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal.
EEO Statement
Syracuse University is an equal-opportunity institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.
Commitment to Supporting and Hiring Veterans
Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University's contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members.
Commitment to a Respectful and Welcoming Community
Syracuse University fosters a welcoming learning environment where students, faculty, administrators, staff, curriculum, social activities, governance, and all aspects of campus life reflect a broad range of perspectives and experiences. The University community values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to engage with and appreciate the richness of backgrounds, beliefs, and experiences that shape our society. To achieve this, we strive to cultivate a community that respects and encourages open dialogue, understanding, and mutual respect.
Quick Link
https://www.sujobopps.com/postings/112891
Job Posting Date
04/29/2026
Application Deadline
Full Consideration By
Job Category
Staff
Message to Applicants