2

Remote Software Support Engineer Jobs in Chicago, IL

USA, Remote Job Type: Full-time, direct hire About Snapsheet: Snapsheet is claims technology the ... Employee Assistance Program (EAP) with 6 sessions per life incident to support your mental well ...

USA, Remote Job Type: Full-time, direct hire About Snapsheet: Snapsheet is claims technology the ... Employee Assistance Program (EAP) with 6 sessions per life incident to support your mental well ...

Senior Software Engineer

Chicago, IL ยท On-site +1

$135K - $165K/yr

USA, Remote Job Type: Full-time, direct hire About Snapsheet: Snapsheet is claims technology the ... Employee Assistance Program (EAP) with 6 sessions per life incident to support your mental well ...

Advanced Software Engineer

Chicago, IL ยท On-site +1

$85K - $115K/yr

... support solutions. Our work creates positive ripple effects throughout financial services ... off, hybrid and remote working models, tuition assistance and the ability to work in a ...

Senior Go Software Engineer

Chicago, IL ยท On-site +1

$80 - $100/hr

As a remote-first company, we're focused on providing opportunities for high performing individuals ... Conceptualize and deliver software solutions with support and guidance from our Principal Engineers ...

Software Engineer IV

Lake Forest, IL ยท On-site +1

$124.20K - $207K/yr

Remote Req Number 329896 About Grainger W.W. Grainger, Inc., is a leading broad line distributor ... Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and ...

Senior Go Software Engineer

Chicago, IL ยท On-site +1

$80 - $100/hr

As a remote-first company, we're focused on providing opportunities for high performing individuals ... Conceptualize and deliver software solutions with support and guidance from our Principal Engineers ...

Software Engineer IV

Lake Forest, IL ยท On-site +1

$124.20K - $207K/yr

Remote Req Number 329896 About Grainger W.W. Grainger, Inc., is a leading broad line distributor ... Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and ...

... Support existing integrations and pipelines Debug and solve complex customer issues Lead ... remote role, ideally US or Europe ( NO Applications from India / Pakistan ) EST Timezone

New

Senior Software Engineer

Chicago, IL ยท Remote

$145K - $190K/yr

Senior Software Engineer - distributed systems required Location ... Remote (US Based Only) We cannot sponsor or transfer any visas, of any kind now or in the future ...

next page

Showing results 1-20

Remote Software Support Engineer information

See Chicago, IL salary details

$40.7K

$93.4K

$171.5K

How much do remote software support engineer jobs pay per year?

As of May 29, 2026, the average yearly pay for remote software support engineer in Chicago, IL is $93,396.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,700.00 and $128,800.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Software Support Engineer, and why are they important?

To thrive as a Remote Software Support Engineer, you need a solid understanding of software troubleshooting, networking principles, and customer service, often backed by a degree in computer science or related field. Familiarity with ticketing systems (like Zendesk or Jira), remote desktop tools, and certifications such as CompTIA A+ or ITIL are commonly required. Excellent problem-solving, clear communication, and self-motivation are crucial soft skills for addressing user concerns and working independently. These abilities ensure efficient support delivery, high customer satisfaction, and effective resolution of technical issues in a remote environment.

What are some common challenges faced by Remote Software Support Engineers and how can they be addressed?

Remote Software Support Engineers often encounter challenges such as troubleshooting complex technical issues without physical access to client systems, managing communication across different time zones, and maintaining clear, effective collaboration with both users and internal teams. To address these, it's helpful to develop strong written communication skills, become proficient with remote diagnostic tools, and establish a structured workflow for tracking and resolving support tickets. Actively participating in regular virtual team meetings and leveraging documentation can also greatly improve problem-solving efficiency and team cohesion.

What does a Remote Software Support Engineer do?

A Remote Software Support Engineer assists clients or users with troubleshooting and resolving software issues from a remote location. They diagnose technical problems, provide guidance via email, chat, or phone, and may also help with software installation and updates. In addition to technical expertise, they need strong communication skills to explain solutions clearly. Their work ensures that users can efficiently use software products and minimizes downtime for businesses.
What are the most commonly searched types of Software Support Engineer jobs in Chicago, IL? The most popular types of Software Support Engineer jobs in Chicago, IL are:
What are popular job titles related to Remote Software Support Engineer jobs in Chicago, IL? For Remote Software Support Engineer jobs in Chicago, IL, the most frequently searched job titles are:
What job categories do people searching Remote Software Support Engineer jobs in Chicago, IL look for? The top searched job categories for Remote Software Support Engineer jobs in Chicago, IL are:
What cities near Chicago, IL are hiring for Remote Software Support Engineer jobs? Cities near Chicago, IL with the most Remote Software Support Engineer job openings:
Lead Software Engineer

Lead Software Engineer

Snapsheet

Chicago, IL โ€ข Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 22 days ago


Job description

Job Title: Lead Software Engineer
Company: Snapsheet
Job Location: USA, Remote
Job Type: Full-time, direct hire

About Snapsheet: Snapsheet is claims technology the way it should be: purposeful, precise, and designed to deliver outcomes. Where others bolt things on, we engineer them into our core systems and processes across cloud-based claims management, virtual vehicle appraisals, and elite loss and recovery services. Trusted by over 170+ P&C Carriers, MGAs, MGUs, TPAs, and logistics companies, our open architecture is built to fit how our companies work, not the other way around.ย 

Role Overview:ย 

As a Lead Software Engineer, you will drive the technical direction and excellence of our industry-leading claims engine. Because we are a growing organization with multiple high-impact teams, your specific placement will be determined by your technical expertise and our strategic initiatives.

In this role, you will be expected to contribute to architecture discussions, perform thorough code reviews, and deliver high-quality, production-ready code. We look for technical leaders who thrive in an agile, remote-first environment and are passionate about mentoring others while building purposeful technology that delivers real-world results.

What youโ€™ll get:

  • Remote working environment - your new commute is however long it takes to walk to your desk!
  • Flexibility - empathy is ingrained in who we are and we are happy to offer a flexible PTO policy, casual dress code, and more!ย 
  • Development - Mentorship programs, 1-on-1 management, promote when ready culture, quarterly internal promotion opportunities, and goal setting sessions.
  • Fun -ย  Celebrations just because, yearly in-person and remote events, Snapsheet Swag, Employee Resource Groups, and more!ย 

What we are looking for:

  • BS in Computer Science, Mathematics, Software Engineering, Computer Engineering, or a related STEM fieldย 
  • 5+ years of full-stack web development experienceย 
  • At least 2 years of experience working with relational databases
  • Exposure to front-end technologies and ability to contribute across the stack
  • Strong debugging and problem-solving skills
  • Strong technical communication skills; able to articulate complex ideas clearly
  • Demonstrated experience solving scalability challenges and discussing them in depth
  • Curious and proactive in understanding the systems and tools beyond surface-level frameworks
  • Willingness to dive deep and gain expertise in at least one technical area
  • Clear understanding of the product and business context behind their work
Our tech stack:ย 
  • Frameworks: Ruby on Rails and Reactย 
  • Methodology: Agileย 
  • Infrastructure: MySQL, S3, Redis, Elasticsearch, RabbitMQ, Lambda, Docker, CloudFrontย 

Weโ€™re Built to Grow With You โ€“ And That Starts With How We Support You

At Snapsheet, we know that growth doesnโ€™t happen in a vacuumโ€”itโ€™s fueled by the right support at the right time. Thatโ€™s why weโ€™ve built a benefits experience designed to grow with you, wherever life takes you.

  • Choose from 2 robust medical plans through Blue Cross Blue Shieldโ€”plus, we contribute to your HSA when you enroll in our high-deductible health plan.
  • Offer two dental plans and one vision plan to keep you and your family healthy.
  • Peace of mind with company-paid Short Term Disability, Long Term Disability, and Life Insurance.
  • Additional protection through voluntary benefits like Accident Insurance, Hospital Indemnity, Critical Illness, and Legal Assistance.
  • 401(k) with a 4% company matchโ€”because your future is worth investing in.
  • Employee Assistance Program (EAP) with 6 sessions per life incident to support your mental well-being.
Perks That Make Growing Here Even Better:
  • Flexible PTO and 7.5 company-observed holidays to recharge on your terms.
  • In-person connection points throughout the year including our annual Summit and Roadshows.
  • Snapsheet SWAG and surprise mailers to keep the spirit alive.
  • Endless opportunity to shape your pathโ€”career growth, learning, and real impact are all within reach.
  • Health and wellness campaigns that evolve with you year over year.

Compensation that Grows with You

For this position, the base salary range is $160,000 - $185,000. While this range serves as a guideline, your actual compensation will reflect your unique experience, skill set, and location.

At Snapsheet, we believe growth should be rewardedโ€”our compensation and benefits are built to evolve with you as your career does.

We are currently unable to accept applications for candidates who reside in the following states: Alaska, California, Hawaii, Montana, North Dakota, New York, Rhode Island, Vermont, and Wyoming.

*Please note that we are unable to sponsor applicants for work visas for this position at this time.ย 

Donโ€™t meet every single requirement? Studies have shown that women and people of color are less likely to apply for jobs unless they meet every single qualification. At Snapsheet, we are dedicated to building a diverse, inclusive, and authentic workplace, so if youโ€™re excited about this role but your experience doesnโ€™t align perfectly with every qualification in the job description, we encourage you to apply anyways.ย 

Snapsheet is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need assistance or accommodations, please let us know by emailing talent@snapsheet.me.ย 

Snapsheet is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.ย 

#BI-Remote
#LI-Remote

Snapsheet is an equal opportunity employer.

Powered by JazzHR

NjTNDWFBz4