Remote Software Support Engineer Jobs in Chicago, IL

Architect and lead the development of scalable AI and cloud-native Agentic solutions using OpenAI, Azure, and AWS to enhance financial data acquisition and automation capabilities; spearhead the design and implementation of AI-powered transcription platforms, driving significant improvements in speed and efficiency (10%). Design, code, debug, maintain, and upgrade high-performance software systems, ensuring system performance, reliability, and maintainability (10%). Provide technical leadership across multiple engineering teams, guiding day-to-day development activities and architectural decision-making (10%). Lead cross-functional collaboration with Application Architects, Systems Engineers, DevOps/SRE, and business stakeholders to ensure alignment between technical solutions and business objectives (10%). Advocate and enforce global best practices for product performance, reliability, scalability, security, and code reusability (5%). Conduct architectural design and system planning, ensuring scalable solutions that balance technical excellence with financial sector business needs (20%). Enforce coding standards and software engineering best practices for applications across development teams (10%). Lead DevOps efforts with Docker, Kubernetes, and AWS Fargate; implemented CI/CD pipelines with SonarQube and automated infrastructure deployments (10%). Make strategic infrastructure decisions, monitor operational costs, and implement optimizations to reduce spend and improve system efficiency (10%). Attend team meetings to facilitate brainstorming, problem-solving, and project updates, fostering a culture of innovation and technical rigor (5%). ***Remote work requests will be considered consistent with company's remote work policy.

Job Requirements:

This position requires a Bachelor's degree in Computer Science, Computer Engineering, Information Technology, or a technology-related filed or foreign equivalent and 8 years of software engineering experience in Lead, Principal, Senior, Associate Software Engineer, Developer, or related position; or a Master's degree in Computer Science, Computer Engineering, Information Technology, or a technology-related filed or foreign equivalent and 6 years of software engineering experience in Lead, Principal, Senior, Associate Software Engineer, Developer, or related position.

This position also requires 5 years of experience in designing scalable AI and cloud-native solutions using AWS, Azure OpenAI or similar Cloud platforms; 5 years of experience developing commercial quality software products and solutions particularly focused on distributed and real-time systems; 5 years of experience with a variety of technology components and stacks, including Python and Java; 5 years of experience with performance, reliability, scalability, security, and reusability tactics and strategies; 5 years of experience defining, refining, and maintaining application architectures for sophisticated end-user software products; 5 years of experience with troubleshooting and debugging skills; 3 years of experience mentoring and leading engineering teams; 3 years of experience in machine learning, including model development and deployment in production environments; 3 years of experience building and delivering proof-of-concepts (POCs) to validate technical solutions; 3 years of experience with AWS cloud platforms and SaaS architectures; 3 years of experience DevOps, implementing CI/CD pipelines, containerizing using Docker and orchestration using Kubernetes/AWS Fargate; 3 years of experience in agile development practices including scrum and scaled agile. *Will accept any suitable combination of education, training, and experience.

Must possess unrestricted right to work in the U.S. in this position

Base Salary Compensation: $117,957 - $123,010 per year

Compensation and Benefits

At Morningstar we believe people are at their best when they are at their healthiest. That's why we champion your wellness through a wide range of programs that support all stages of your personal and professional life. Here are some examples of the offerings we provide:

• Financial Health

  • 100% 401k match up to 6% of salary

  • Stock Ownership Potential

  • Company provided life insurance - 1x salary + commission

• Physical Health

  • Comprehensive health benefits(medical/dental/vision)including potential premium discounts and company-provided HSA contributions (up to $500-$2,000 annually) for specific plansand coverages

  • Additional medical Wellness Incentives - up to $300-$600 annual

  • Company-provided long- and short-termdisabilityinsurance

• Emotional Health

  • Trust-Based Time Off

  • 6-week Paid Sabbatical Program

  • 6-Week Paid Family Caregiving Leave

  • Competitive 8-24 Week Paid Parental Leave

  • Adoption Assistance

  • Leadership Coaching & FormalMentorshipOpportunities

  • Annual Flex Stipend - $1000 annually to cover personal education & well-being expenses

  • Tuition Reimbursement

• Social Health

  • Charitable Matching Gifts program

  • Dollars for Doers volunteer program

  • Paid volunteering days

  • 15+ Employee Resource & Affinity Groups

Morningstar's hybrid work environment gives you the opportunity to collaborate in-person each week as we've found that we're at our best when we're purposely together on a regular basis. In most of our locations, our hybrid work model is four days in-office each week. A range of other benefits are also available to enhance flexibility as needs change. No matter where you are, you'll have tools and resources to engage meaningfully with your global colleagues.