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Remote Software Support Engineer Jobs in Chicago, IL

NinjaHoldings

Software Engineer

Chicago, IL · On-site +1

$100K - $150K/yr

With offices in Chicago, Miami, and around the world through the power of remote work, we are a ... Job Summary The Software Engineer will be responsible for building new systems, enhancing and ...

NinjaHoldings

Software Engineer

Chicago, IL · On-site +1

With offices in Chicago, Miami, and around the world through the power of remote work, we are a ... Job Summary The Software Engineer will be responsible for building new systems, enhancing and ...

Joveo

Software Engineers

Chicago, IL · Remote

$30 - $50/hr

Software Engineer (Remote) * Location: Remote (United States, Canada, United Kingdom, Australia ... Payments are issued weekly via supported payout platforms (e.g., PayPal or AirTM) * Full ...

Allied

Senior Software Engineer

Chicago, IL · On-site +1

$120K - $125K/yr

POSITION SUMMARY The Senior Software Engineer will be responsible for architecting and designing ... To support a smooth and efficient remote work experience, the internet connection must be obtained ...

Relativity

Software Engineer

Chicago, IL · On-site +1

Posting Type Hybrid/Remote Job Overview WHO WE ARE Relativity is a leading legal data intelligence ... Develop and maintain systems that support high-throughput AI workloads, including asynchronous job ...

Jorie AI

AI Software Engineer

Oak Brook, IL · Remote

Remote-First:100% remote opportunities within the USA. * Career Growth:Significant potential for ... Design software solutions supporting RPA, AI, and healthcare automation. * Code Quality:Write clean ...

Jorie AI

AI Software Engineer

Oak Brook, IL · Remote

Remote-First:100% remote opportunities within the USA. * Career Growth:Significant potential for ... Design software solutions supporting RPA, AI, and healthcare automation. * Code Quality:Write clean ...

Allied Benefit Systems

Senior Software Engineer

Chicago, IL · Remote

$126.30K - $166.50K/yr

Problem solving and finding ways to create scalable software while mentoring junior developers. As ... To support a smooth and efficient remote work experience, the internet connection must be obtained ...

Allied Benefit Systems

Software Engineer I

Chicago, IL · Remote

POSITION SUMMARY The Software Engineer I is responsible for maintaining and developing software ... To support a smooth and efficient remote work experience, the internet connection must be obtained ...

Allied

Software Engineer I

Chicago, IL · On-site +1

$75K - $95K/yr

POSITION SUMMARY The Software Engineer I is responsible for maintaining and developing software ... To support a smooth and efficient remote work experience, the internet connection must be obtained ...

Snapsheet

Staff Software Engineer

Chicago, IL · On-site +1

$175K - $190K/yr

USA, Remote Job Type: Full-time, direct hire About Snapsheet: Snapsheet is claims technology the ... Employee Assistance Program (EAP) with 6 sessions per life incident to support your mental well ...

Snapsheet

Staff Software Engineer

Chicago, IL · Remote

USA, Remote Job Type: Full-time, direct hire About Snapsheet: Snapsheet is claims technology the ... Employee Assistance Program (EAP) with 6 sessions per life incident to support your mental well ...

Technical Paradigm LLC

Software Developer

Chicago, IL · Remote

Senior Software Developer (Fintech - fixed income securities trading operations) Remote USA ... This leader's mission is to help set direction and grow a world-class Development & Support team in ...

Technical Paradigm LLC

Software Developer

Chicago, IL · On-site +1

The position is fully remote within the USA and offers the potential for equity in the future ... Support team to achieve excellence in response to anticipated growth over the next 3-5 years.

Prelim

Software Engineer, Product

Chicago, IL · Remote

$140K - $160K/yr

If you're passionate about solving massive-scale engineering challenges and eager to be part of a fast-paced remote startup culture, we encourage you to apply to join our team today! As a Software ...

Snapsheet

Lead Software Engineer

Chicago, IL · On-site +1

$160K - $185K/yr

USA, Remote Job Type: Full-time, direct hire About Snapsheet: Snapsheet is claims technology the ... Employee Assistance Program (EAP) with 6 sessions per life incident to support your mental well ...

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$40.7K

$93.4K

$171.5K

How much do remote software support engineer jobs pay per year?

As of May 29, 2026, the average yearly pay for remote software support engineer in Chicago, IL is $93,396.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,700.00 and $128,800.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Software Support Engineer, and why are they important?

To thrive as a Remote Software Support Engineer, you need a solid understanding of software troubleshooting, networking principles, and customer service, often backed by a degree in computer science or related field. Familiarity with ticketing systems (like Zendesk or Jira), remote desktop tools, and certifications such as CompTIA A+ or ITIL are commonly required. Excellent problem-solving, clear communication, and self-motivation are crucial soft skills for addressing user concerns and working independently. These abilities ensure efficient support delivery, high customer satisfaction, and effective resolution of technical issues in a remote environment.

What are some common challenges faced by Remote Software Support Engineers and how can they be addressed?

Remote Software Support Engineers often encounter challenges such as troubleshooting complex technical issues without physical access to client systems, managing communication across different time zones, and maintaining clear, effective collaboration with both users and internal teams. To address these, it's helpful to develop strong written communication skills, become proficient with remote diagnostic tools, and establish a structured workflow for tracking and resolving support tickets. Actively participating in regular virtual team meetings and leveraging documentation can also greatly improve problem-solving efficiency and team cohesion.

What does a Remote Software Support Engineer do?

A Remote Software Support Engineer assists clients or users with troubleshooting and resolving software issues from a remote location. They diagnose technical problems, provide guidance via email, chat, or phone, and may also help with software installation and updates. In addition to technical expertise, they need strong communication skills to explain solutions clearly. Their work ensures that users can efficiently use software products and minimizes downtime for businesses.
What are the most commonly searched types of Software Support Engineer jobs in Chicago, IL? The most popular types of Software Support Engineer jobs in Chicago, IL are:
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What cities near Chicago, IL are hiring for Remote Software Support Engineer jobs? Cities near Chicago, IL with the most Remote Software Support Engineer job openings:
Remote Software Support Engineer jobs near you
Software Engineer

Software Engineer

ampliFI Loyalty Solutions

Naperville, IL • On-site, Remote

Full-time

Posted 7 days ago

Job description

Software Engineer for AmpliFI Loyalty Solutions, Naperville, IL.
Define the long-term architectural vision and technical strategy for ampliFI's customized credit and debit card loyalty platforms. Lead the design, evolution, and governance of highly scalable, secure, and fault-tolerant cloud-native solutions, providing the highest level of technical leadership and strategic direction to cross-functional engineering teams focused on loyalty, rewards, and card-linked programs for financial institutions.
Key Duties and Responsibilities
● Architectural Strategy amp; Governance: Define, document, and enforce architectural principles, standards (e.g., SOLID, DRY), and patterns (e.g., microservices, event-driven architecture) across all engineering teams. Lead the technical planning for major platform evolution.
● Cloud Platform Leadership (AWS Focus): Act as the highest-level subject matter expert for ampliFI's AWS ecosystem. Lead the design and optimization of high-scale data and application architectures utilizing EC2, S3, Lambda, Glue, and DynamoDB to ensure maximum reliability, cost efficiency, and performance for loyalty solutions.
● System Design amp; Development Oversight: Oversee the design and implementation of core backend services in Java and related modern frameworks. Provide deep expertise and guidance on the integration of REACT front-end systems with the backend APIs, ensuring optimal performance and security across the stack.
● Data Architecture Ownership: Design and govern the strategic evolution of data models and performance optimization for both relational databases (PostgreSQL/MySQL) and NoSQL databases (DynamoDB). Define best practices for data warehousing, ETL/ELT (using Glue), optimization, and data security to support complex loyalty program analytics and transactions.
● Quality amp; Reliability Engineering: Define and establish company-wide Test-Driven Development (TDD) and quality assurance mandates, including automated testing frameworks and CI/CD pipelines (Docker/Kubernetes experience is moved from a "Plus" to a core responsibility at the Architect level).
● Mentorship amp; Technical Direction: Serve as a technical mentor and coach for Senior and Software Engineers, resolving the most challenging technical roadblocks. Collaborate with Product Managers to translate long-term business goals into a detailed, executable technical roadmap.
Position is based out of and reports to Amplifi’s HQ in Naperville, IL, but allows for the option to telecommute from a home office outside of IL (except the following states from which remote work is not an option for tax reasons: AL, AK, AR, CA, CT, DE, HI, ID, IA, KS, KY, LA, ME, MD, MI, MN, MO MS, NV, NM, NC, ND, OK, OR, RI, SD, VT, WA, WV, and WY.)
Requirements:
Master's degree in Computer Science, Software Engineering, or a related field with three (3) years of experience as a software developer or related occupation in software development
Must possess three years of experience in the following:
  • Designing and developing enterprise-level software systems, specifically defining cloud-native architectures within financial services.
  • Developing platform engineering in the loyalty rewards space.
Also requires demonstrable experience with:
  • Java and associated modern backend frameworks;
  • Designing and deploying applications using the AWS ecosystem (including Lambda, S3, EC2, DynamoDB, and Glue); and
  • Database design and optimization in MySQL or DynamoDB; and
  • experience with containerization technologies (e.g., Docker/Kubernetes).
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