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Remote Software Support Engineer Jobs in Chicago, IL

Jorie AI

Software Engineer

Oak Brook, IL · Remote

Our work environment: Remote opportunities Growth advancement opportunities Flexible work ... Leverage Azure services (e.g., Azure Functions, Azure Storage, Key Vault) to support scalable ...

Jorie AI

Software Engineer

Oak Brook, IL · Remote

Our work environment: Remote opportunities Growth advancement opportunities Flexible work ... Leverage Azure services (e.g., Azure Functions, Azure Storage, Key Vault) to support scalable ...

NinjaHoldings

Software Engineer

Chicago, IL · On-site +1

$100K - $150K/yr

With offices in Chicago, Miami, and around the world through the power of remote work, we are a ... Job Summary The Software Engineer will be responsible for building new systems, enhancing and ...

NINJA HOLDINGS, LLC

Software Engineer

Chicago, IL · On-site +1

With offices in Chicago, Miami, and around the world through the power of remote work, we are a ... Job Summary The Software Engineer will be responsible for building new systems, enhancing and ...

NinjaHoldings

Software Engineer

Chicago, IL · On-site +1

$100K - $150K/yr

With offices in Chicago, Miami, and around the world through the power of remote work, we are a ... Job Summary The Software Engineer will be responsible for building new systems, enhancing and ...

Midtown Athletic Club

Software Engineer

Chicago, IL · On-site +1

We are currently not considering remote or relocation options. Sponsorship: This role does not ... support solutions for members and Midtown associates. This role balances technical expertise with ...

TCA Professional Services

Software Engineer

Chicago, IL · On-site +1

We are currently not considering remote or relocation options. Sponsorship: This role does not ... support solutions for members and Midtown associates. This role balances technical expertise with ...

Allied Benefit Systems

Senior Software Engineer

Chicago, IL · Remote

$126K - $166K/yr

Problem solving and finding ways to create scalable software while mentoring junior developers. As ... To support a smooth and efficient remote work experience, the internet connection must be obtained ...

Snapsheet

Staff Software Engineer

Chicago, IL · On-site +1

$175K - $190K/yr

USA, Remote Job Type: Full-time, direct hire About Snapsheet: Snapsheet is claims technology the ... Employee Assistance Program (EAP) with 6 sessions per life incident to support your mental well ...

Snapsheet

Staff Software Engineer

Chicago, IL · Remote

USA, Remote Job Type: Full-time, direct hire About Snapsheet: Snapsheet is claims technology the ... Employee Assistance Program (EAP) with 6 sessions per life incident to support your mental well ...

Prelim

Software Engineer, Product

Chicago, IL · Remote

$140K - $160K/yr

If you're passionate about solving massive-scale engineering challenges and eager to be part of a fast-paced remote startup culture, we encourage you to apply to join our team today! As a Software ...

Technical Paradigm LLC

Software Developer

Chicago, IL · Remote

Senior Software Developer (Fintech - fixed income securities trading operations) Remote USA ... This leader's mission is to help set direction and grow a world-class Development & Support team in ...

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Remote Software Support Engineer information

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$40.7K

$93.4K

$171.5K

How much do remote software support engineer jobs pay per year?

As of Jul 13, 2026, the average yearly pay for remote software support engineer in Chicago, IL is $93,396.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,700.00 and $128,800.00 per year, depending on experience, location, and employer.

What does a Remote Software Support Engineer do?

A Remote Software Support Engineer assists clients or users with troubleshooting and resolving software issues from a remote location. They diagnose technical problems, provide guidance via email, chat, or phone, and may also help with software installation and updates. In addition to technical expertise, they need strong communication skills to explain solutions clearly. Their work ensures that users can efficiently use software products and minimizes downtime for businesses.

What are the key skills and qualifications needed to thrive as a Remote Software Support Engineer, and why are they important?

To thrive as a Remote Software Support Engineer, you need a solid understanding of software troubleshooting, networking principles, and customer service, often backed by a degree in computer science or related field. Familiarity with ticketing systems (like Zendesk or Jira), remote desktop tools, and certifications such as CompTIA A+ or ITIL are commonly required. Excellent problem-solving, clear communication, and self-motivation are crucial soft skills for addressing user concerns and working independently. These abilities ensure efficient support delivery, high customer satisfaction, and effective resolution of technical issues in a remote environment.

What are some common challenges faced by Remote Software Support Engineers and how can they be addressed?

Remote Software Support Engineers often encounter challenges such as troubleshooting complex technical issues without physical access to client systems, managing communication across different time zones, and maintaining clear, effective collaboration with both users and internal teams. To address these, it's helpful to develop strong written communication skills, become proficient with remote diagnostic tools, and establish a structured workflow for tracking and resolving support tickets. Actively participating in regular virtual team meetings and leveraging documentation can also greatly improve problem-solving efficiency and team cohesion.
What are the most commonly searched types of Software Support Engineer jobs in Chicago, IL? The most popular types of Software Support Engineer jobs in Chicago, IL are:
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What job categories do people searching Remote Software Support Engineer jobs in Chicago, IL look for? The top searched job categories for Remote Software Support Engineer jobs in Chicago, IL are:
What cities near Chicago, IL are hiring for Remote Software Support Engineer jobs? Cities near Chicago, IL with the most Remote Software Support Engineer job openings:
Remote Software Support Engineer jobs near you
SDET Automation Engineer - Remote

SDET Automation Engineer - Remote

Lorven Technologies

Chicago, IL • On-site, Remote

Full-time

Posted yesterday

New

Job description

Our client seeks an SDET for a Long Term project in Remote. Below is the detailed requirement
Job Title: SDET
Work location : Remote
Duration: Long Term
Job Description:
  • Bachelor's degree preferably in Computer Science, Information technology, Computer Engineering, or related IT discipline or equivalent experience with 10+ Minimum Experience.
  • 8+ years of hands-on testing and automation experience with Selenium WebDriver or similar (i.e. Robot Framework) and/or software development experience in any language (i.e. Python, Java,etc.,)
  • 4+ years of hands-on SQL database experience (i.e. insert/update statements for data setup, delete/update statements for data teardown, select statements with simple joins for data verification)
  • 2+ years of hands-on testing of REST APIs (i.e. verifying HTTP status code and JSON response body using POSTMAN); bonus if experience includes automation
  • 2+ years of deep CI/CD pipeline experience (i.e. setting automation suite in deployment pipeline, constantly tweaking for optimal value and user-friendly test reports) with either Github actions, Codefresh and Jenkins
  • 2+ years of Playwright framework using TypeScript
  • 6+ years of experience working on an agile team
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About Lorven technologies

Sourced by ZipRecruiter

Lorven Technologies, headquartered in Plainsboro, New Jersey, United States, is a reputable company in the technology industry, specializing in providing effective IT solutions and consulting services. The company's official website, lorventech.com, offers comprehensive insights into its offerings which include but are not limited to software development, IT consulting, project management, and business analysis. Since its inception, Lorven Technologies has been committed to ensuring efficiency and reliability in delivering IT services to its global clientele, establishing itself as a trusted name in the industry.

Industry

It services

Company size

51 - 200 Employees

Headquarters location

Plainsboro, NJ, US

Year founded

2001

Social media

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