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Remote Smart Hands Jobs (NOW HIRING)

Sonsoft Inc

Network Administrator / Engineer

Plano, TX · Remote

Remote Setup and initial configuration of network devices leveraging smart hands * Setup, Configure and Support the carrier terminating routers. Setup , Configure and Support the carrier terminating ...

Sonsoft Inc

Network Administrator Specialist

Plano, TX · Remote

Remote Setup and initial configuration of network devices leveraging smart hands * Setup, Configure and Support the carrier terminating routers. Setup , Configure and Support the carrier terminating ...

Sonsoft Inc

Network Admin

Austin, TX · Remote

Remote Setup and initial configuration of network devices leveraging smart hands * Setup, Configure and Support the carrier terminating routers. Setup , Configure and Support the carrier terminating ...

Granite Telecommunications

Field Technician

Addison, TX · On-site +1

$19 - $26.25/hr

Technician will directly report to a remote supervisor. Duties and Responsibilities: * Communicate ... Smart Hands installations and maintenance with various technology platforms and changing SOW'

Granite Telecommunications

Field Technician

Paterson, NJ · On-site +1

$20 - $27.50/hr

Technician will directly report to a remote supervisor. Duties and Responsibilities: * Communicate ... Smart Hands installations and maintenance with various technology platforms and changing SOW'

Granite Telecommunications

Field Technician

Miami, FL · On-site +1

$19 - $25.75/hr

Technician will directly report to a remote supervisor. Duties and Responsibilities: * Communicate ... Smart Hands installations and maintenance with various technology platforms and changing SOW'

Career Site

Field Technician

Quincy, MA · Remote

$29 - $35/hr

Technician will directly report to a remote supervisor. Duties and Responsibilities: * Communicate ... Smart Hands installations and maintenance with various technology platforms and changing SOW'

System One

Be Seen First

Junior Network Engineer (USC, remote)

Washington, DC · Remote

$40 - $45/hr

... devices using smart hands, remote access tools, and vendor agreements. • Create and update technical and process documentation. • Collaborate with project teams and managers effectively.

Valnet Inc.

Freelance Tech Writer (Smart Home)

Nashville, TN · On-site +1

$20.50 - $26.25/hr

This position will operate on a remote, freelance basis. We're looking for Freelance Tech Writers ... Hands-on familiarity with smart home devices, platforms, or automation tools * Strong ability to ...

Iron Mountain

$123K - $164K/yr

USA (remote) Job Summary Iron Mountain is seeking an experienced Data Center Product Manager to ... logistics, and smart hands services. * Proven ability in developing robust business cases ...

System One

Junior Network Engineer

Bethesda, MD · Remote

$40 - $45/hr

... smart hands, remote access tools, and vendor agreements. • Create and update technical and process documentation. • Collaborate with project teams and managers effectively. Requirements : • 3 ...

System One

Junior Network Engineer

Bethesda, MD · Remote

$40 - $45/hr

... smart hands, remote access tools, and vendor agreements. • Create and update technical and process documentation. • Collaborate with project teams and managers effectively. Requirements : • 3 ...

System One

Junior Network Engineer

Bethesda, MD · Remote

$40 - $45/hr

... smart hands, remote access tools, and vendor agreements. • Create and update technical and process documentation. • Collaborate with project teams and managers effectively. Requirements : • 3 ...

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Remote Smart Hands information

How does a Remote Smart Hands technician typically collaborate with on-site staff to resolve technical issues?

Remote Smart Hands technicians work closely with on-site personnel, often communicating via phone, video calls, or ticketing systems to carry out physical tasks such as equipment installations, cable management, or troubleshooting hardware issues. Clear communication and detailed documentation are crucial, as the technician provides step-by-step guidance and verifies actions remotely. Success in this role often depends on the ability to interpret instructions accurately and collaborate efficiently with staff who may have varying levels of technical expertise. This collaborative approach ensures minimal downtime and quick resolution of issues in data centers or remote office environments.

What are the key skills and qualifications needed to thrive as a Remote Smart Hands technician, and why are they important?

To thrive as a Remote Smart Hands technician, you need a strong understanding of IT hardware, networking, and data center protocols, often supported by relevant certifications like CompTIA A+ or Network+. Familiarity with remote monitoring tools, ticketing systems, and standard data center equipment is typically required. Excellent communication, problem-solving, and time management skills help you effectively execute tasks and collaborate with remote teams. These skills ensure timely, accurate support for critical infrastructure, minimizing downtime and maintaining operational efficiency.

What is the difference between Remote Smart Hands vs Data Center Technician?

AspectRemote Smart HandsData Center Technician
CredentialsTechnical certifications, such as CompTIA A+ or Cisco CCNASimilar certifications, often including network and hardware certifications
Work EnvironmentRemote support, on-site visits for urgent tasksPrimarily on-site in data centers
Employer & Industry UsageIT service providers, telecom companiesData center operators, hosting providers
Common Search & ComparisonYesYes

Remote Smart Hands and Data Center Technicians both require technical skills and certifications. While Remote Smart Hands focus on remote support and on-site assistance for urgent tasks, Data Center Technicians primarily work on-site maintaining and troubleshooting data center hardware. Both roles are essential in the IT and data center industry, often overlapping in skills and certifications, but differ mainly in work environment and scope of support.

What are Remote Smart Hands?

Remote Smart Hands are on-site technical support services provided by data centers or IT service companies. These professionals perform physical tasks such as rebooting servers, checking cables, installing hardware, or troubleshooting issues, all while being guided by remote IT teams. This service allows organizations to maintain and manage their IT infrastructure without needing their own staff physically present at the location, which is especially useful for businesses with equipment in multiple or distant data centers. Remote Smart Hands help reduce downtime and ensure quick responses to technical issues.
More about Remote Smart Hands jobs
What cities are hiring for Remote Smart Hands jobs? Cities with the most Remote Smart Hands job openings:
What are the most commonly searched types of Smart Hands jobs? The most popular types of Smart Hands jobs are:
What states have the most Remote Smart Hands jobs? States with the most job openings for Remote Smart Hands jobs include:
What job categories do people searching Remote Smart Hands jobs look for? The top searched job categories for Remote Smart Hands jobs are:
Remote Smart Hands jobs near you
Networking Senior Analyst - Smart Hands Support

Networking Senior Analyst - Smart Hands Support

NTT DATA Services

Yonkers, NY • On-site, Remote

$78K - $117K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 20 days ago

NTT Data rating

7.4

Company rating: 7.4 out of 10

Based on 92 frontline employees who took The Breakroom Quiz

107th of 210 rated it services

Job description

Req ID: 378217 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Networking Senior Analyst - Smart Hands Support to join our team in Yonkers, New York (US-NY), United States (US).

Provides on-site technical support for network infrastructure, hardware installations, and data center operations through remote NOC. This role is hands-on, requiring physical tasks such as equipment installation, troubleshooting, maintenance, and site-to-site travel throughout New York City and Westchester. Technicians serve as the on-site extension of the remote NOC and engineering teams, ensuring smooth operations, rapid response to issues, and accurate documentation.

Key Responsibilities

  • Provide Smart Hands support for network/server hardware (rack/stack, cabling, hardware swaps).
  • Troubleshoot and resolve physical connectivity issues, including cable tracing, module/port replacements, and resets.
  • Perform routine equipment maintenance, hardware upgrades, and emergency repairs.
  • Power cycling, console access setup, and module  disk/power replacements as directed by remote teams.
  • Document work performed, maintain service logs, and update appropriate systems.
  • Respond to ticketing system, update tickets to track information and maintain SLAs.
  • Support inventory management, shipping/receiving, and site readiness tasks.
  • Respond to emergency situations and participate in rotating on-call schedules.
  • Follow safety protocols and adhere to operational procedures and change management policies.

Required Qualifications

  • 1+ years of hands-on IT/network support or server infrastructure experience.

Additional Skills

  • High school diploma or trade school training or relevant experience.
  • Strong understanding of networking (OSI Layers 2 & 3), cabling, and data center operations.
  • Familiarity with routers, switches, firewalls, UPS systems, and electrical/cooling infrastructure.
  • Experience with Visio, testing tools, and interpreting floor plans.
  • Strong written and verbal communication skills.
  • Able to lift 50 lbs., climb ladders, and perform physically demanding tasks.
  • Reliable transportation and a clean, insurable driving record.
  • Fully vaccinated for COVID-19 and flu (as required for hospital access).
  • CompTIA A+, Network+, or Cisco certifications (CCNA, etc.)
  • Basic console access and configuration knowledge.
  • Familiarity with structured cabling (copper/fiber) and environmental monitoring tools.
  • Experience with Service Now or similar ticketing/change management systems.
  • Strong time management, detail-oriented, and able to work independently.
  • Availability for shift work, weekends, holidays, and emergency callouts.

Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this remote role is $78,240 - $117,360.  This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on a number of factors, including the candidate's actual work location, relevant experience, technical skills, and other qualifications.

 

This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.

 

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

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About NTT DATA

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NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Plano, TX, US

Year founded

1967

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