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Remote Service Desk Manager Jobs in Rhode Island

... business product/service sales in Providence. We are looking for enthusiastic, polished ... The Territory Manager sales position offers potential candidates the opportunity to establish ...

Account Management : Oversee client accounts to ensure high satisfaction and address needs promptly ... Financial Services : Gain a foothold in the financial services industry, providing essential ...

Account Management : Oversee client accounts to ensure high satisfaction and address needs promptly ... Financial Services : Gain a foothold in the financial services industry, providing essential ...

Account Management : Oversee client accounts to ensure high satisfaction and address needs promptly ... Financial Services : Gain a foothold in the financial services industry, providing essential ...

Account Management : Oversee client accounts to ensure high satisfaction and address needs promptly ... Financial Services : Gain a foothold in the financial services industry, providing essential ...

Account Management : Oversee client accounts to ensure high satisfaction and address needs promptly ... Financial Services : Gain a foothold in the financial services industry, providing essential ...

Account Management : Oversee client accounts to ensure high satisfaction and address needs promptly ... Financial Services : Gain a foothold in the financial services industry, providing essential ...

Account Management : Oversee client accounts to ensure high satisfaction and address needs promptly ... Financial Services : Gain a foothold in the financial services industry, providing essential ...

Account Management : Oversee client accounts to ensure high satisfaction and address needs promptly ... Financial Services : Gain a foothold in the financial services industry, providing essential ...

Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

Showing results 41-60

Remote Service Desk Manager information

What is a remote service desk manager?

A Remote Service Desk Manager oversees the operations of a service desk team that provides IT support to users, typically working from a remote location. They are responsible for managing staff, ensuring high-quality customer service, and maintaining efficient processes for handling technical issues and requests. This role involves monitoring performance metrics, implementing best practices, and coordinating with other IT departments to resolve complex problems. Remote Service Desk Managers also play a key role in training staff and improving service delivery through technology and workflow enhancements.

What is the difference between Remote Service Desk Manager vs Remote Help Desk Supervisor?

AspectRemote Service Desk ManagerRemote Help Desk Supervisor
ResponsibilitiesOversees service desk operations, manages team performance, implements policiesSupervises help desk staff, handles escalations, ensures customer satisfaction
Required CredentialsITIL certification, relevant IT experience, leadership skillsCustomer service experience, technical knowledge, team management skills
Work EnvironmentRemote or on-site, strategic planning focusPrimarily remote, operational support focus
Industry UsageIT service management, tech companies, large organizationsIT support, customer service departments, SMBs

The Remote Service Desk Manager typically handles strategic oversight and team management, requiring certifications like ITIL, while the Remote Help Desk Supervisor focuses on daily operational support and customer interactions. Both roles are vital in IT support but differ in scope and responsibilities.

What are the main challenges faced by a remote service desk manager, and how can they be addressed?

A Remote Service Desk Manager often faces challenges such as coordinating a dispersed team, maintaining effective communication, and ensuring consistent service quality across different time zones. To address these, it's important to leverage collaboration tools, establish clear protocols, and schedule regular check-ins to keep the team connected and aligned. Additionally, implementing standardized processes and performance metrics helps maintain accountability and ensures a high level of customer support regardless of team members' locations.

What are the key skills and qualifications needed to thrive as a remote service desk manager?

To thrive as a Remote Service Desk Manager, you need expertise in IT service management, troubleshooting, and team leadership, typically supported by a bachelor's degree in IT or related field and several years of relevant experience. Familiarity with ticketing systems (such as ServiceNow or Jira), remote support tools, and ITIL certification are commonly required. Strong communication, problem-solving abilities, and the capacity to motivate and coordinate remote teams are crucial soft skills. These competencies ensure efficient service delivery, high client satisfaction, and effective remote team operations in a dynamic IT environment.
What are popular job titles related to Remote Service Desk Manager jobs in Rhode Island? For Remote Service Desk Manager jobs in Rhode Island, the most frequently searched job titles are:
What job categories do people searching Remote Service Desk Manager jobs in Rhode Island look for? The top searched job categories for Remote Service Desk Manager jobs in Rhode Island are:
What cities in Rhode Island are hiring for Remote Service Desk Manager jobs? Cities in Rhode Island with the most Remote Service Desk Manager job openings:
Infographic showing various Remote Service Desk Manager job openings in Rhode Island as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 22% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution.

Territory Manager- Remote

Priority1

Providence, RI • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 21 days ago


Job description

Priority1 strives to go beyond simply offering jobs. We foster careers by creating a great working environment for our team members. We hire talented individuals who will provide the best support and can quickly adapt to the rapidly changing world of logistics. These talented men and women drive our business, and we are committed to their success.
Job Description
Priority1, Inc. , a dynamic nationwide company, is now seeking transportation professionals for business-to-business product/service sales in Providence. We are looking for enthusiastic, polished, hardworking candidates who want to have a career in sales! Priority1 is a premier consulting and contract logistics company, specializing in LTL, Truckload, Air Freight, and Warehouse services. We are growing at a rapid pace and we are looking to add new outside Territory Managers to the Providence market.
The Territory Manager sales position offers potential candidates the opportunity to establish superior selling skills, offer a large business solution in a small-to-mid size business environment, and grow into a Senior Territory Manager/Regional Sales Manager position by gaining valuable experience selling to executive level decision makers (i.e.) Owner, CEO, CFO, President, and Vice President. This outside sales position is focused on new business acquisition. The freight shipping industry has an unlimited prospect base. The Priority1 value proposition delivers best in class solutions for customers, while also reducing their operating cost. This Territory Manager position is the start of a career path that creates consistent personal and professional growth as well as a great income opportunity.
Snapshot of Territory Manager Position at Priority1
-Prospecting New Business (There is a lot of B2B Door-to-Door Cold Calling Involved)
-Develop Lead Generation and Utilize CRM to Track Activity
-Selling and Setting Up New Accounts
-Managing Accounts You Sell
Training and Development At Priority1, we believe supporting our Territory Managers (TM's) through best-in-class training and development. New hires can expect three weeks of corporate training inside of their first 24 months, with the potential for additional Senior TM trainings and management trainings further into their career. All trainings take place in Little Rock, AR and are led by the Executive Development Team, who themselves started in sales. Also, new Territory Managers get integrated into the "Fast Start Program" immediately after Basic Sales Training in Little Rock. The Fast Start Program includes 3 months of in-the-field training with Upper Management.
Rewards and Recognition We recognize our talent often because we understand how important it is to acknowledge superior performance. Motivated, competitive individuals can expect to have their accomplishments recognized in front of their peers and in front of the entire organization.
Requirements of a Priority1 Territory Manager
-2 years of freight sales experience preferred
-Bachelor's Degree preferred (deal courses in business, marketing and/or communication preferred but any major will work as long as you have a passion for sales)
-Involvement in campus activities (athletic backgrounds highly recommended)
-Naturally enthusiastic and energetic
-Polished and professional appearance and demeanor
-Determined to be part of a winning team
-A burning desire to be successful
Compensation
-Competitive base salary + Uncapped Commission + $500 Monthly Car Allowance + Reimbursement for Gas Receipts
-Medical Insurance with premiums paid at 100% for employees AND dependents
-Dental Insurance 100% paid for Employee
-Vision Insurance
-HSA with Employer Contributions
-Life Insurance
-Short Term Disability
-Long Term Disability
-401(k) Plan
-Profit Sharing: Typical annual contribution of 15% of total eligible compensation
-Paid Holidays AND PTO
-Cancer, Critical Illness, and Accident Policies available
Priority-1, Inc. will provide reasonable accommodations with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please email talentacq@priority1.com.
Priority1 is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)