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Remote Service Desk Manager Jobs in Rhode Island

Morley

Meeting and Event Coordinator (Remote)

Carolina, RI · Remote

$20.50 - $27.25/hr

Manage client expectations through proactive, results-oriented communication methods * Schedule and ... nurse help desk * Patient advocacy with free 24/7 support for benefit questions and claims

UNFI

President Professional Services

Providence, RI · On-site +1

Maintain full P&L ownership, including revenue growth, cost management, and profitability. * Set ... Experience scaling service-based or solutions-oriented businesses. * Demonstrated success leading ...

Zuzick & Associates

... service Track performance metrics and help drive team success Assist with applications and ... Be sure to highlight any leadership or management experience.

Zuzick & Associates

... service Track performance metrics and help drive team success Assist with applications and ... Be sure to highlight any leadership or management experience.

Zuzick & Associates

... service Track performance metrics and help drive team success Assist with applications and ... Be sure to highlight any leadership or management experience.

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All JobsService Desk JobsRemote Service Desk Manager JobsRemote Service Desk Manager Jobs in Rhode Island

Remote Service Desk Manager information

What is a remote service desk manager?

A Remote Service Desk Manager oversees the operations of a service desk team that provides IT support to users, typically working from a remote location. They are responsible for managing staff, ensuring high-quality customer service, and maintaining efficient processes for handling technical issues and requests. This role involves monitoring performance metrics, implementing best practices, and coordinating with other IT departments to resolve complex problems. Remote Service Desk Managers also play a key role in training staff and improving service delivery through technology and workflow enhancements.

What is the difference between Remote Service Desk Manager vs Remote Help Desk Supervisor?

AspectRemote Service Desk ManagerRemote Help Desk Supervisor
ResponsibilitiesOversees service desk operations, manages team performance, implements policiesSupervises help desk staff, handles escalations, ensures customer satisfaction
Required CredentialsITIL certification, relevant IT experience, leadership skillsCustomer service experience, technical knowledge, team management skills
Work EnvironmentRemote or on-site, strategic planning focusPrimarily remote, operational support focus
Industry UsageIT service management, tech companies, large organizationsIT support, customer service departments, SMBs

The Remote Service Desk Manager typically handles strategic oversight and team management, requiring certifications like ITIL, while the Remote Help Desk Supervisor focuses on daily operational support and customer interactions. Both roles are vital in IT support but differ in scope and responsibilities.

What are the main challenges faced by a remote service desk manager, and how can they be addressed?

A Remote Service Desk Manager often faces challenges such as coordinating a dispersed team, maintaining effective communication, and ensuring consistent service quality across different time zones. To address these, it's important to leverage collaboration tools, establish clear protocols, and schedule regular check-ins to keep the team connected and aligned. Additionally, implementing standardized processes and performance metrics helps maintain accountability and ensures a high level of customer support regardless of team members' locations.

What are the key skills and qualifications needed to thrive as a remote service desk manager?

To thrive as a Remote Service Desk Manager, you need expertise in IT service management, troubleshooting, and team leadership, typically supported by a bachelor's degree in IT or related field and several years of relevant experience. Familiarity with ticketing systems (such as ServiceNow or Jira), remote support tools, and ITIL certification are commonly required. Strong communication, problem-solving abilities, and the capacity to motivate and coordinate remote teams are crucial soft skills. These competencies ensure efficient service delivery, high client satisfaction, and effective remote team operations in a dynamic IT environment.
What are popular job titles related to Remote Service Desk Manager jobs in Rhode Island? For Remote Service Desk Manager jobs in Rhode Island, the most frequently searched job titles are:
What job categories do people searching Remote Service Desk Manager jobs in Rhode Island look for? The top searched job categories for Remote Service Desk Manager jobs in Rhode Island are:
What cities in Rhode Island are hiring for Remote Service Desk Manager jobs? Cities in Rhode Island with the most Remote Service Desk Manager job openings:
Remote Service Desk Manager jobs near you
Infographic showing various Remote Service Desk Manager job openings in Rhode Island as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 22% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution.

Sourcing Manager (Remote)

First Citizens Bank

Carolina, RI • Remote

Full-time

Re-posted 3 days ago

First Citizens Bank rating

7.4

Company rating: 7.4 out of 10

Based on 106 frontline employees who took The Breakroom Quiz

108th of 170 rated banks

Job description

Overview

This is a remote role that may only be hired in the following location(s):AL, AR, AZ, CT, DE, FL, GA, IA, ID, IN, KS, KY, LA, MS, MT, NC, ND, NE, NH, NM, OK, OR, PA, RI, SC, SD,TN, TX, UT, WV, WI, WY

The HR and Advisory Services Sourcing team within Enterprise Sourcing is seeking a Sourcing Manager to build and maintain relationships for business aligned services to First Citizens Bank.  In this role as an individual contributor, the Sourcing Manager will build relationships with their business owners.  This position sources, procures, and provides business support for cost-effective products and services from vendors for the Bank's internal clients. Delivers outstanding client service while fostering collaborative relationships. Provides innovative, timely, and accurate solutions aligned to the Bank's risk appetite. Conducts sourcing events (RFx) for products and services to meet the requirements of Bank business initiatives. Structures and negotiates terms and pricing for various services, software, hardware, staffing, consulting and outsourcing agreements required to support business needs and deliver cost savings.  Works collaboratively with the Third Party Risk Management (TPRM) team to ensure contract terms align with risk management standards and regulatory expectations.


Responsibilities
  • Business Support - Develops a strong understanding of existing vendor contracts and services in support of each assigned business owner, establishing the role of trusted advisor.  Meeting business line objectives, deliver cost savings, improve efficiency, and ensure overall vendor value delivery
  • Vendor Sourcing - Oversees sourcing events (RFx) conducted in support of business initiatives in order to contract for new products and services.
  • Contract Structuring and Negotiation - Successfully and independently manage complex contract negotiations supporting business owner needs.  Aligning with Third Party Risk Management (TPRM) standards and regulatory expectations.
  • Program Management Support - Actively collaborates and participates in planning and coordinating the delivery of sourcing initiatives that support enterprise cost objectives.
  • Relationships - Collaborates with TPRM on new products and services to address inherent risk in contract structuring and negotiation.
  • Price Negotiations - Delivers cost savings, price reductions, and cost avoidance opportunities for new and renewed contracts.
  • Compliance - Ensure compliance with industry regulations, ethical sourcing practices, and corporate policies during the procurement process

Personal Characteristics

  • Exceptional communicator and influencer, with the ability to engage and align stakeholders at all levels
  • Strong leadership skills. Ability to lead and motivate vendors and others within the company
  • Customer-service orientation. Skilled in establishing and maintaining a high level of trust and confidence
  • Must be a self-starter with high levels of attention to detail
  • The successful candidate must possess the sophistication, communication, and interpersonal relationship skills to achieve results through credibility and earned influence

Qualifications

Bachelor's Degree and 8 years of experience in Contract structuring and negotiation for services, software, staffing, software as a service, consulting, and outsourcing services contracts OR High School Diploma or GED and 12 years of experience in Contract structuring and negotiation for services, software, staffing, software as a service, consulting, and outsourcing services contracts

Preferred Qualifications

  • Significant experience redlining and negotiating agreements for various services.
  • Relationship management
  • Knowledge of supply base and sourcing business practices specific to financial services preferred

Preferred Education: Bachelor's Degree

License or Certification Type: Certified Regulatory Vendor Program Manager Preferred, Member of Contract and Commercial Management certification by the International Association for Contract and Commercial Management Preferred, Certified Professional in Supply Management Preferred

#LI-CO1

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Qualifications:

Bachelor's Degree and 8 years of experience in Contract structuring and negotiation for services, software, staffing, software as a service, consulting, and outsourcing services contracts OR High School Diploma or GED and 12 years of experience in Contract structuring and negotiation for services, software, staffing, software as a service, consulting, and outsourcing services contracts

Preferred Qualifications

  • Significant experience redlining and negotiating agreements for various services.
  • Relationship management
  • Knowledge of supply base and sourcing business practices specific to financial services preferred

Preferred Education: Bachelor's Degree

License or Certification Type: Certified Regulatory Vendor Program Manager Preferred, Member of Contract and Commercial Management certification by the International Association for Contract and Commercial Management Preferred, Certified Professional in Supply Management Preferred

#LI-CO1

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Education:UNAVAILABLEEmployment Type: FULL_TIME

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