ZipRecruiter

Log In

2

Remote Service Desk Manager Jobs in Rhode Island

NinjaOne

Product Designer

NC · Remote

$90K - $130K/yr

... and Service Desk products. Location - We are flexible on remote working from home, if you are ... Own design for features from discovery through delivery, partnering closely with Product Managers ...

Harris

Deal Desk Contracts Administrator

Carolina, RI · On-site +1

We're looking for an organized, detail-oriented person who can help move managed-services, cloud ... The role is remote and is for anyone who can work remotely in the US or Canada. What your impact ...

New

Harris

Deal Desk Contracts Administrator

Carolina, RI · On-site +1

We're looking for an organized, detail-oriented person who can help move managed-services, cloud ... The role is remote and is for anyone who can work remotely in the US or Canada. What your impact ...

HMG Careers

Sales Manager Remote

Providence, RI · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Manager Remote

Woonsocket, RI · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales Manager

Central Falls, RI · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Manager Remote

Central Falls, RI · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Manager Remote

Pawtucket, RI · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales Manager

Providence, RI · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales Manager

Pawtucket, RI · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales Manager

Woonsocket, RI · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Manager Remote

Carolina, RI · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales Manager

Carolina, RI · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

next page

Showing results 1-20

All JobsService Desk JobsRemote Service Desk Manager JobsRemote Service Desk Manager Jobs in Rhode Island

Remote Service Desk Manager information

What is a remote service desk manager?

A Remote Service Desk Manager oversees the operations of a service desk team that provides IT support to users, typically working from a remote location. They are responsible for managing staff, ensuring high-quality customer service, and maintaining efficient processes for handling technical issues and requests. This role involves monitoring performance metrics, implementing best practices, and coordinating with other IT departments to resolve complex problems. Remote Service Desk Managers also play a key role in training staff and improving service delivery through technology and workflow enhancements.

What are the key skills and qualifications needed to thrive as a remote service desk manager?

To thrive as a Remote Service Desk Manager, you need expertise in IT service management, troubleshooting, and team leadership, typically supported by a bachelor's degree in IT or related field and several years of relevant experience. Familiarity with ticketing systems (such as ServiceNow or Jira), remote support tools, and ITIL certification are commonly required. Strong communication, problem-solving abilities, and the capacity to motivate and coordinate remote teams are crucial soft skills. These competencies ensure efficient service delivery, high client satisfaction, and effective remote team operations in a dynamic IT environment.

What are the main challenges faced by a remote service desk manager, and how can they be addressed?

A Remote Service Desk Manager often faces challenges such as coordinating a dispersed team, maintaining effective communication, and ensuring consistent service quality across different time zones. To address these, it's important to leverage collaboration tools, establish clear protocols, and schedule regular check-ins to keep the team connected and aligned. Additionally, implementing standardized processes and performance metrics helps maintain accountability and ensures a high level of customer support regardless of team members' locations.

What is the difference between Remote Service Desk Manager vs Remote Help Desk Supervisor?

AspectRemote Service Desk ManagerRemote Help Desk Supervisor
ResponsibilitiesOversees service desk operations, manages team performance, implements policiesSupervises help desk staff, handles escalations, ensures customer satisfaction
Required CredentialsITIL certification, relevant IT experience, leadership skillsCustomer service experience, technical knowledge, team management skills
Work EnvironmentRemote or on-site, strategic planning focusPrimarily remote, operational support focus
Industry UsageIT service management, tech companies, large organizationsIT support, customer service departments, SMBs

The Remote Service Desk Manager typically handles strategic oversight and team management, requiring certifications like ITIL, while the Remote Help Desk Supervisor focuses on daily operational support and customer interactions. Both roles are vital in IT support but differ in scope and responsibilities.

What are popular job titles related to Remote Service Desk Manager jobs in Rhode Island?

For Remote Service Desk Manager jobs in Rhode Island, the most frequently searched job titles are:

What job categories do people searching Remote Service Desk Manager jobs in Rhode Island look for?

The top searched job categories for Remote Service Desk Manager jobs in Rhode Island are:

What cities in Rhode Island are hiring for Remote Service Desk Manager jobs?

Cities in Rhode Island with the most Remote Service Desk Manager job openings:

Remote Service Desk Manager jobs near you
Infographic showing various Remote Service Desk Manager job openings in Rhode Island as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 22% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution.

Associate Service Desk Analyst- 1st Shift

Carolina, RI • Remote

Harriscomputer
See more jobs at Harriscomputerexternal

$18/hr

Full-time

Posted 2 days ago

New

Job description

Overview

Help save lives by ensuring critical radiology findings reach providers quickly, accurately, and compliantly. We are seeking a highly organized and detail-oriented Radiology Communications Analyst to support our Radiology Alert Notification & Escalation Service (RANES) team.

In this role, you will be a vital link in patient care, facilitating the timely communication of urgent and clinically significant radiology findings. You will contact ordering physicians, on-call providers, and clinics to ensure critical imaging results are delivered, acknowledged, and documented. The ideal candidate is comfortable handling high-priority situations, communicating clearly with medical professionals, and working in a fast-paced environment to meet strict service-level agreements.

Key Responsibilities

  • Monitor active communication queues and deliver urgent messages to healthcare providers regarding critical radiology findings.
  • Contact physicians, clinics, and hospitals according to established protocols and escalation procedures.
  • Ensure providers acknowledge receipt of communicated findings in accordance with compliance standards.
  • Maintain precise, real-time records of all communication attempts, outcomes, and provider acknowledgments.
  • Escalate unresolved communications to supervisors to ensure high-priority cases receive immediate attention.
  • Ensure all activities comply with HIPAA and organizational policies.

Qualifications

Experience:

  • 0-1 year of similar support experience.
  • Experience in healthcare customer service, medical call centers, healthcare operations, patient access, or clinical communications is preferred.
  • Proven ability to work in a fast-paced environment and manage high call volumes.

Education:

  • High school diploma or equivalent (preferred).

Skills:

  • Strong computer, documentation, and multi-tasking abilities.
  • Excellent verbal and written communication skills with the ability to interact professionally with healthcare providers.
  • Experience using ITSM tools (e.g., ServiceNow, Salesforce), Automated Call Distributors (e.g., Cisco, Genesys), and Microsoft Office is a plus.

Working Arrangements

  • This is a fully remote position based in the United States.
  • Our operations run 24/7; this role requires flexibility, as weekly days off may fall on weekdays.

Travel

  • No travel is required for this role.

Our company complies with all local/state regulations in regard to displaying salary ranges. If required, the salary range(s) are displayed below and are specifically for those potential hires who will perform work in or reside in the location(s) listed, if selected for the role. Any offered salary is determined based on internal equity, internal salary ranges, market data, ranges, applicant's skills and prior relevant experience, certain degrees and certifications (e.g. JD, technology), for example.

Salary Range
$18.00 per hour. This role is also eligible for a 6% pay differential for 3rd shifts and weekends. Holiday shifts may be required.

Why Altera?

At Altera Digital Health, you will have the opportunity to profoundly impact the lives of patients by empowering healthcare providers to deliver superior care. You will join a passionate and gifted team committed to innovation and excellence. We offer a competitive compensation and benefits package and the opportunity to work in a fast-paced and dynamic environment.


Apply