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Remote Salesforce Support Jobs in Indiana (NOW HIRING)

Salesforce, Inc.

Manager, Accounting

Indianapolis, IN · On-site +1

... remote teams Experience/Skills Preferred: * Work experience from a Big 4 audit firm * Strong ... Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you ...

ABB

OEM Sales Director-Machinery

Evansville, IN · On-site +1

This role can be remote in the United States and supports the Motion Drive Products Division in New ... Strong skills in Excel, PowerPoint, and Microsoft office platform and SFDC. * Proven track record ...

IMEG

Saleforce Product Owner

Indianapolis, IN · On-site +1

$95K - $115K/yr

IMEG is hiring a Salesforce Product Owner in Rock Island, IL, to drive the development and ... supported, and your work truly matters. Locations available: Rock Island, IL Remote U.S. (all ...

Verawholehealth

$20 - $30/hr

Summary apree health is hiring full-time remote or hybrid Care Guide - Support Specialist to join ... Manages case backlog attentively and documents each interaction in Salesforce * Exercises problem ...

Premier Truck Rental

Collections Specialist

Fort Wayne, IN · On-site +1

$18.25 - $24.75/hr

Support billing, month-end tasks, yearly audit requests, and the sales team when needed ... Conduct research using D365 and Salesforce; review and analyze invoices. * Send email ...

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All JobsRemote Salesforce Support JobsRemote Salesforce Support Jobs in Indiana

Remote Salesforce Support information

What is Remote Salesforce Support?

Remote Salesforce Support refers to professional assistance provided by experts to help organizations manage, troubleshoot, and optimize their Salesforce platform from a remote location. These support specialists resolve technical issues, customize Salesforce features, and provide guidance on best practices without needing to be physically present at the client's office. This service can include user training, integration help, system updates, and ongoing maintenance to ensure Salesforce runs smoothly and efficiently for the business.

Are there remote Salesforce jobs?

Yes, remote Salesforce support jobs are available and often involve assisting users with Salesforce platform issues, troubleshooting, and providing technical support. These roles typically require knowledge of Salesforce tools, certifications, and strong communication skills, and they can be performed from home or any remote location.

Is Salesforce laying off 4000 employees?

There are no publicly confirmed reports of Salesforce laying off 4,000 employees. Salesforce, including roles like Remote Salesforce Support, has experienced workforce changes in the past, but specific layoffs of that scale have not been verified. Job seekers should refer to official company statements or reputable news sources for accurate updates.

What are some common challenges faced by professionals in a Remote Salesforce Support role, and how can they be addressed?

Remote Salesforce Support professionals often encounter challenges such as troubleshooting complex user issues without direct physical access to users’ devices, managing multiple support requests simultaneously, and staying updated on frequent Salesforce updates and features. To address these challenges, it’s helpful to maintain strong communication with users through clear documentation and regular check-ins, leverage screen sharing and remote access tools for efficient problem-solving, and participate in ongoing Salesforce training or certification programs. Collaboration with other IT and Salesforce teams is also crucial for resolving escalated issues and sharing best practices.

What is the difference between Remote Salesforce Support vs Remote Salesforce Administrator?

AspectRemote Salesforce SupportRemote Salesforce Administrator
CertificationsSalesforce Support certifications, basic admin skillsSalesforce Admin Certification, advanced admin skills
Work EnvironmentCustomer support, troubleshooting, issue resolutionSystem configuration, user management, process automation
Employer & Industry UsageCustomer service teams, CRM support providersInternal companies, CRM management teams
Common Search/ComparisonYesYes

Remote Salesforce Support primarily focuses on assisting users with issues and troubleshooting within Salesforce, requiring support certifications and customer service skills. In contrast, Remote Salesforce Administrators handle system configuration, user management, and automation tasks, often holding Salesforce Admin certifications. While both roles work remotely and within the Salesforce ecosystem, Support roles emphasize problem-solving and user assistance, whereas Administrator roles involve system setup and maintenance.

Does Salesforce let you work remotely?

Salesforce support roles, including Salesforce Support, often offer remote work options depending on the company and position. Many companies using Salesforce also provide remote or hybrid work arrangements for support and administrative roles, especially with the increasing adoption of remote work tools and cloud-based platforms. Candidates should review specific job postings for remote work policies and required skills such as Salesforce certifications and support tools.

What are the key skills and qualifications needed to thrive as a Remote Salesforce Support professional, and why are they important?

To thrive as a Remote Salesforce Support professional, you need a strong understanding of Salesforce CRM platforms, troubleshooting skills, and familiarity with business processes, often backed by Salesforce certifications such as Salesforce Administrator (ADM 201). Expertise in Salesforce Service Cloud, Lightning Experience, case management tools, and remote support software is typically required. Excellent communication, problem-solving abilities, and customer service orientation are critical soft skills for success in this role. These competencies ensure timely resolution of client issues, high user satisfaction, and effective remote collaboration.

How much do entry level Salesforce remote jobs pay?

Entry-level remote Salesforce support roles typically offer salaries ranging from $50,000 to $70,000 annually, depending on location, company, and candidate skills. Certifications like Salesforce Administrator can enhance earning potential, and some positions may include benefits such as flexible schedules or training opportunities.
What are popular job titles related to Remote Salesforce Support jobs in Indiana? For Remote Salesforce Support jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Remote Salesforce Support jobs in Indiana look for? The top searched job categories for Remote Salesforce Support jobs in Indiana are:
What cities in Indiana are hiring for Remote Salesforce Support jobs? Cities in Indiana with the most Remote Salesforce Support job openings:
Remote Salesforce Support jobs near you
Senior Salesforce IT Engineer (Contract-to-Hire)

Senior Salesforce IT Engineer (Contract-to-Hire)

Blue Star Partners LLC

Merrillville, IN • Remote

$65 - $70/hr

Contractor

Posted 23 days ago

Job description

Job Title: Senior Salesforce IT Engineer (Contract-to-Hire)

Location: Merrillville, IN (Hybrid – Tuesday, Wednesday, Thursday Onsite; Monday & Friday Remote)

Duration: August 1, 2026 – February 1, 2027

Conversion Opportunity: Contract-to-Hire after approximately 6–7 months

Rate: $65 – $70/hr (W2)

Work Authorization: Must be authorized to work in the United States through U.S. Citizenship or Permanent Residency (Green Card). Sponsorship is not available for this position. Candidates requiring current or future visa sponsorship, including H-1B, F-1/OPT, CPT, TN, EAD requiring sponsorship, or other employment-based visa sponsorship, are not eligible.

Position Overview

We are seeking a Senior Salesforce IT Engineer to support the delivery of enterprise Salesforce solutions within a large-scale Customer Contact Management (CCM) transformation initiative. This role will provide technical leadership and oversight across Salesforce development, configuration, integration, testing, deployment, and operational readiness activities while partnering with internal teams and third-party implementation partners.

The ideal candidate has extensive Salesforce platform expertise, strong integration experience, and a proven track record supporting complex enterprise implementations across multiple vendors and technology platforms.

Required Qualifications
  • Minimum 7 years of experience delivering Salesforce solutions in enterprise environments
  • Experience overseeing Salesforce design, configuration, customization, development, and integrations
  • Proven experience supporting complex multi-vendor Salesforce implementations
  • Strong knowledge of:
    • Salesforce Sales Cloud
    • Salesforce Service Cloud
    • Salesforce Marketing Cloud
    • Salesforce Data Cloud / Data 360
    • Salesforce Lightning Platform
    • Apex Development
  • Experience with MuleSoft, REST APIs, middleware platforms, and enterprise integrations
  • Experience with DevSecOps practices including CI/CD pipelines, automated testing, code scanning, and code quality tools
  • Strong understanding of Salesforce security models, role hierarchies, access controls, and compliance requirements
  • Experience supporting:
    • Unit Testing
    • System Integration Testing (SIT)
    • User Acceptance Testing (UAT)
    • Regression Testing
    • Performance Testing
  • Experience utilizing Jira, qTest, Agile delivery tools, and test management platforms
  • Strong communication, stakeholder management, and organizational skills
Preferred Qualifications
  • Bachelor's Degree in Computer Science, Information Technology, Business Administration, or related field
  • Salesforce certifications such as:
    • Salesforce Certified Administrator
    • Platform Developer I / II
    • Sales Cloud Consultant
    • Technical Architect
    • Other Salesforce certifications
  • Experience supporting utility or energy industry transformation programs
  • Experience integrating Salesforce with:
    • SAP
    • MuleSoft
    • Contact Center Platforms
    • Enterprise API Architectures
  • Experience with Salesforce Einstein and AI-enabled Salesforce capabilities
  • Understanding of utility regulatory requirements and customer data privacy requirements
  • Experience with enterprise data migration and master data management initiatives
  • Experience supporting organizational change management and Salesforce adoption programs
Key ResponsibilitiesSalesforce Solution Delivery
  • Oversee end-to-end Salesforce solution delivery activities for the Customer Contact Management (CCM) workstream
  • Support implementations involving Salesforce Marketing Cloud, Salesforce Energy & Utilities Cloud, Salesforce Data Cloud/Data 360, and related Salesforce technologies
  • Partner with internal and third-party teams to ensure successful delivery of Salesforce capabilities
Design, Development & Integration
  • Oversee Salesforce application design, configuration, customization, and integration activities
  • Ensure Salesforce solutions align with business requirements and enterprise architecture standards
  • Coordinate integrations between Salesforce and enterprise systems utilizing MuleSoft, APIs, middleware platforms, and identity management solutions
Testing & Quality Assurance
  • Guide testing efforts including Unit Testing, SIT, UAT, Regression Testing, and Performance Testing
  • Ensure test cases, defects, results, and documentation are maintained within Jira, qTest, and related platforms
  • Support defect management and issue resolution activities
Deployment & Hypercare Support
  • Assist with deployment planning, cutover execution, and hypercare activities
  • Support operational readiness, knowledge transfer, and transition to support teams
  • Mentor operational teams and managed service providers on Salesforce functionality and support processes
Security & Compliance
  • Ensure Salesforce security models, user access controls, role hierarchies, and compliance requirements are properly implemented and validated
  • Align Salesforce security architecture with enterprise policies and industry best practices
DevSecOps & Continuous Delivery
  • Drive adoption of Salesforce DevSecOps standards
  • Support CI/CD pipelines, automated testing frameworks, code scanning, and security validation processes
  • Ensure appropriate test coverage and quality controls are maintained
Stakeholder Management & Governance
  • Facilitate communication across business, technology, and vendor teams
  • Support governance processes, status reporting, risk management, issue resolution, and executive communications
  • Ensure successful integration across multiple workstreams and enterprise initiatives
Change Management & Adoption
  • Partner with training and people enablement teams to support user adoption initiatives
  • Assist with change management planning and execution
  • Support end-user readiness and organizational adoption efforts
Monitoring & Operational Excellence
  • Establish and oversee Salesforce monitoring capabilities
  • Monitor system performance, error conditions, user activity, and operational health
  • Recommend improvements to enhance reliability, scalability, and performance
Success in This Role
  • Successful delivery of enterprise Salesforce solutions
  • Strong coordination between business, technology, and vendor teams
  • High-quality deployments with minimal production issues
  • Effective governance, testing, and risk management
  • Successful user adoption and operational readiness
  • Secure, scalable, and well-integrated Salesforce environments