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What you'll do at Jamf

At Jamf, we empower people to be their best selves and do their best work. As an Strategic Customer Success Manager (SCSM) at Jamf, you will act as a dedicated resource and owner for a strategic book of large strategic educational accounts, ensuring successful Apple deployment within the Jamf portfolio of products to drive customer engagement, adoption, and retention across that book of business. The SCSM position works within the Customer Success Department and acts as the Account Owner role supporting the entire Jamf Product Suite. They are responsible for forging deep relationships with the customers' senior leaders, decision makers, and stakeholders and driving proactive engagements, business reviews, and best practices to ensure our customers realize measurable value of their Jamf solution. The SCSM owns the customer relationship along their entire journey, from onboarding to value realization, working cross-functionally to advocate for customer needs and resources to ensure their success as well as providing feedback back to Jamf representing the voice of the customers. This role requires advanced knowledge of Jamf platform of products, customer environments, and key technical workflows for their customers' businesses.

For those candidates who live near a Jamf office, you may be expected to work periodically in-office or collaborative work location with other Jamf employees in your area for certain events or moments that matter. For those candidates who are not near a Jamf office, this role may be off

What you can expect to do in this role:

•  Own and manage a portfolio of high-touch, high-value, strategic accounts, ensuring that customers achieve their desired business outcomes through proactive engagement.
• Partner with customers and executive stakeholders to understand critical goals, challenges, and key performance indicators.
• Partner cross-departmentally to advocate and act as the voice of the customer internally.
• Drive adoption and retention efforts by working closely with customers to identify success metrics and build strategic plans aligned with their business goals.
• Foster trusted relationships with key decision makers by delivering expert recommendations on best practices, workflows, and technical solutions.
• Establish and manage Centers of Excellence within customer organizations, fostering collaboration across multiple stakeholder groups to ensure alignment and drive enterprise-wide success.
• Lead recurring business reviews with customer stakeholders and executives to track progress against their goals, discuss future vision planning, and highlight additional opportunities for growth and value.
• Leverage in-depth knowledge of the Apple ecosystem and Jamf's solutions to guide customers on optimal deployment and adoption strategies to maximize their value and ensure successful outcomes. Analyze customer health metrics and implement risk mitigation strategies to help retain and grow a book of business, ensuring continued engagement and investment into Jamf.
• Promote growth opportunities by identifying and facilitating upsell or expansion conversations within your accounts, in collaboration and alignment with your account sales representatives. Demonstrate relentless commitment as a customer advocate by promoting customer needs/issues cross-departmentally Drive engagement with customer stakeholders to track and record progress on their goals and value metrics
• Demonstrate relentless commitment as a customer advocate by promoting customer needs/issues cross-departmentally
• Drive engagement with customer stakeholders to track and record progress on their goals and value metrics

What we are looking for:

• 5+ years in Customer Success or Account Management within a SaaS environment. (Required)
• Proven experience managing strategic educational accounts with global complexity. (Required)
• Expertise in Apple ecosystems and enterprise IT workflows (Required)
• Experience in IT, cybersecurity, or endpoint management solutions. (Preferred)
• Technical acumen in MDM, Apple Business Manager, or security frameworks. (Preferred)

How we help you reach your best potential:

• Named a 2025 Best Companies to Work For by U.S. News
• Named a 2025 Newsweek America's Greatest Workplaces for Gen Z
• Named one of Forbes Most Trusted Companies in 2024
• Named a 2024 Newsweek America's Greatest Workplaces for Parents & Families
• Named a 2024 PEOPLE Companies That Care by PEOPLE and Great Place To Work
• We train and then we give you the room to grow. Our Jamfs can explore the vertical career path, as well as the horizontal, to discover new interests and opportunities.
• You don't have to be a techie to be a Jamf. Our best-in-class sales focused Bootcamp training provides you with the technical and product knowledge required to confidently talk with customers about Jamf
• We set achievable targets, help each other out, and share best practices across the team.
• You will have the opportunity to make a real and meaningful impact for more than 75,000 global customers with the best Apple device management solution in the world

Pay Transparency

At Jamf, base pay is one part of our total compensation package and is set within a defined range. These ranges can vary based on hiring location. Where an individual's pay falls within that range depends on several factors, including role scope, location, budget, skills, experience, and qualifications. This approach helps ensure fair, competitive pay and provides room to grow as you develop in your role.

For sales and commission-based roles, we post On-Target Earnings (OTE), which includes base salary plus estimated commission based on achieving 100% of performance targets. Commission is not guaranteed and varies based on individual performance results.