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Remote Repair Dispatcher Jobs (NOW HIRING)

GE HealthCare

Field Service Engineer 2 - Lima OH

Perform troubleshooting, service repairs and installations of moderate complexity * Lead ... Own customer issues from dispatch or identification of issue to resolution. * Proactively engage ...

Pavlov Media Inc

NOC Engineer 1

Dallas, TX · Remote

$30 - $42/hr

... if physical repairs are needed and prepare clear scopes of work for dispatch as necessary ... Familiarity with remote monitoring tools (e.g., LibreNMS, Nagios, SolarWinds, Zabbix). * Ability to ...

Pavlov Media Inc

NOC Engineer 1

Orlando, FL · Remote

$30 - $42/hr

... if physical repairs are needed and prepare clear scopes of work for dispatch as necessary ... Familiarity with remote monitoring tools (e.g., LibreNMS, Nagios, SolarWinds, Zabbix). * Ability to ...

L3Harris Technologies

Field Technician

Colorado Springs, CO · Remote

$26.20 - $48.79/hr

Install, repair, configure, test and complete preventative maintenance on a variety of equipment at ... Occasionally travelling to remote sites outside your assigned area may be needed from time to time ...

Chesapeake

SAP EAM Technical Lead

$57.69 - $96.15/hr

SAP EAM Technical Lead Hybrid Remote - periodic travel to Newark, DE (2 weeks a month) Must reside ... Work Lifecycle, Schedule/Dispatch, Mobile Work Execution, Construction - Manage Resources: External ...

GE HealthCare

Cyber Client Service Technician

Troubleshoot, install, maintain, and service repair needs on designated equipment, specifically ... Own customer clinical device security issues from dispatch or identification of issue to resolution.

IronEdge Group, LTD

IT Support Technician

Houston, TX · Remote

IT Support Technician (This is a remote position open to applicants residing in TX, NM, AZ, CO or ... dispatch to on-site clients to troubleshoot and remediate issues. This position performs repairs to ...

IronEdge Group

IT Support Technician

Houston, TX · On-site +1

$38K - $42K/yr

IT Support Technician (This is a remote position open to applicants residing in TX, NM, AZ, CO or ... dispatch to on-site clients to troubleshoot and remediate issues. This position performs repairs to ...

Marco Technologies LLC

Copier Service Technician

MN · On-site +1

$22.10 - $33.20/hr

Troubleshoot, diagnose, and resolve maintenance and repair issues at client's locations within a ... and dispatching and closing service calls using Remote Tech. * Attend required company and ...

Daikin

TECHNICAL SERVICE MANAGER

San Jose, CA · Remote

$84K - $105K/yr

Regional Technical Manager Remote Hybrid position (work from home office but you must live in the ... This person routinely works directly with service technicians, dispatch personnel, and under the ...

Daikin

TECHNICAL SERVICE MANAGER

San Jose, CA · Remote

$84K - $105K/yr

Regional Technical Manager Remote Hybrid position (work from home office but you must live in the ... This person routinely works directly with service technicians, dispatch personnel, and under the ...

University of Washington

NETWORK SPECIALIST

Seattle, WA · On-site +1

Cross-team coordination: leading technical coordination across engineering, NIM-dispatch (field ... remote locations. This position contributes directly to network availability, change quality, and ...

Prime Telecom Solutions

Structured Cabling Technician

$18 - $35/hr

Remote - 100% Travel Position Overview: Prime Telecom Solutions is seeking dedicated and skilled ... This role is crucial for the efficient and precise installation, maintenance, and repair of copper ...

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All JobsRemote Repair Dispatcher Jobs

Remote Repair Dispatcher information

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$11

$22

$33

How much do remote repair dispatcher jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for remote repair dispatcher in the United States is $22.03, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $23.80 per hour, depending on experience, location, and employer.

How does a Remote Repair Dispatcher typically coordinate with field technicians and customers during a service call?

A Remote Repair Dispatcher acts as a vital communication link between customers in need of service and the field technicians assigned to handle repairs. They manage scheduling, provide technicians with detailed job information, and monitor progress throughout the service call. Dispatchers often use specialized software to track job statuses and update both customers and technicians in real time. Collaboration is key—they regularly check in with technicians for updates, resolve scheduling conflicts, and keep customers informed about ETAs and any changes, ensuring efficient and timely service delivery.

What are the key skills and qualifications needed to thrive as a Remote Repair Dispatcher, and why are they important?

To thrive as a Remote Repair Dispatcher, you need strong organizational skills, multitasking ability, and familiarity with dispatching procedures, often supported by a high school diploma or equivalent. Experience with dispatch software, GPS tracking systems, and customer relationship management (CRM) tools is typically required. Outstanding communication, problem-solving skills, and the ability to remain calm under pressure help someone excel in this role. These skills are essential for efficiently coordinating repair teams, ensuring timely service delivery, and maintaining high customer satisfaction.

What are Remote Repair Dispatchers?

Remote Repair Dispatchers are professionals who coordinate and manage repair services remotely, often for equipment, vehicles, or home services. They communicate with customers to assess repair needs, schedule service appointments, and dispatch technicians or repair personnel to the appropriate locations. They use specialized software to track service requests, monitor technician availability, and ensure efficient workflow. This role requires strong organizational, communication, and problem-solving skills, as well as the ability to work effectively with both customers and field technicians.

What is the difference between Remote Repair Dispatcher vs Remote Customer Service Representative?

AspectRemote Repair DispatcherRemote Customer Service Representative
CredentialsHigh school diploma or equivalent; technical knowledge helpfulHigh school diploma or equivalent; excellent communication skills
Work EnvironmentCoordinate repair services, communicate with technicians and clientsAssist customers, handle inquiries, provide support
Industry UsageCommon in tech, appliance, and electronics repair sectorsWidespread across retail, tech, and service industries
Search/Comparison IntentYesYes

The main difference between a Remote Repair Dispatcher and a Remote Customer Service Representative lies in their core responsibilities. Dispatchers focus on coordinating repair services and communicating with technicians, while customer service reps handle inquiries and support customers. Both roles often require similar credentials and are used across various industries, but their daily tasks and focus areas differ significantly.

More about Remote Repair Dispatcher jobs
What cities are hiring for Remote Repair Dispatcher jobs? Cities with the most Remote Repair Dispatcher job openings:
What are the most commonly searched types of Repair Dispatcher jobs? The most popular types of Repair Dispatcher jobs are:
What states have the most Remote Repair Dispatcher jobs? States with the most job openings for Remote Repair Dispatcher jobs include:
What job categories do people searching Remote Repair Dispatcher jobs look for? The top searched job categories for Remote Repair Dispatcher jobs are:
Remote Repair Dispatcher jobs near you
Infographic showing various Remote Repair Dispatcher job openings in the United States as of May 2026, with employment types broken down into 89% Full Time, 7% Part Time, and 4% Contract. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $45,823 per year, or $22 per hour.
Senior Business Process Consultant

Senior Business Process Consultant

CDK Global, Inc.

Cincinnati, OH • On-site, Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 8 days ago

CDK Global rating

8.1

Company rating: 8.1 out of 10

Based on 18 frontline employees who took The Breakroom Quiz

85th of 186 rated software companies

Job description

Remote Position - USA
About US
CDK Global is a leading provider of cloud-based software to dealerships and Original Equipment Manufacturers ("OEMs") across automotive and related industries. The Company's cloud-based, software as a service ("SaaS") platform enables dealerships to manage their end-to-end business operations including the acquisition, sale, financing, insuring, repair, and maintenance of vehicles. By automating and streamlining critical workflows, the integrated platform of modern solutions enables dealers to sell and service more vehicles by creating simple and convenient experiences for customers and improves their financial and operational performance. Visit www.cdkglobal.com
At CDK Global, we are focused on connections that allow us to deliver world-class software, support, and data insights. Our values define who we are and how we show up for each other, our customers, and our communities. Our values: Stay Curious, Own It, Be Open, Create Possibilities
Position Summary
Sr. WRAP Consultant for dealership to assess, optimize, and implement best-practice operational processes using CDK applications and tools focusing on Parts and Service. This role focuses on improving throughput, profitability, technician and advisor productivity, inventory accuracy, pricing discipline, and system utilization to drive measurable improvements in departmental performance.
The consultant applies deep Parts & Service operational knowledge, CDK product expertise, and analytical insight to identify workflow gaps, define solutions, and coach dealership personnel through sustainable, data-driven improvements that maximize return on their investment in CDK solutions.
This role also supports OEM warranty labor rate optimization and uplift initiatives by ensuring dealership processes, documentation, and system configurations support compliant and successful submissions.
Responsibilities
  • Lead virtual and on-site consulting engagements with dealership Parts and Service departments.
  • Conduct comprehensive operational assessments covering:
  • Advisor workflows
  • Technician productivity
  • Pricing, labor matrix, and op codes
  • Inventory controls and reconciliation
  • Warranty and internal processes
  • Identify inefficiencies, risks, and opportunities, and develop tailored improvement roadmaps aligned with CDK best practices.
  • Facilitate structured working sessions with managers, advisors, and technicians to implement process and system improvements.
  • Maintain executive-level communication with dealership leadership to report progress, results, and next steps.

OEM Warranty Labor Uplift & Compliance
  • Support OEM warranty labor rate uplift initiatives by preparing, validating, and aligning dealership operational data, documentation, and system configurations.
  • Assess dealership labor operations to ensure compliance with OEM and state regulatory requirements related to warranty reimbursement.
  • Partner with internal WRAP, legal, and compliance teams to support warranty submissions and respond to OEM inquiries.
  • Ensure dealership Parts & Service processes (op codes, labor lines, dispatching, time standards, and documentation) support defensible warranty claims.
  • Educate dealership leadership on operational best practices that improve warranty recoverability and long-term reimbursement sustainability.

System & Process Optimization:
  • Evaluate and enhance utilization of CDK solutions including:
  • Process Mapping (Service & Parts)
  • Simple ID (Service & Parts) Optional-Not Required
  • ePayments / CDK OnePay Optional-Not Required
  • AOMD (Service & Parts)
  • Enhanced Report Generator
  • PDM Optional-Not Required
  • Inventory Reconciliation
  • Parts Pricing / OEM Field Mapping
  • Drive Service Drive & SOR workflows
  • Core Tracking and Parts Scan Optional-Not Required

Optimize:
  • Service pricing structures, labor matrices, and op code discipline
  • Dispatching, appointment, and write-up processes
  • Technician efficiency and productivity reporting
  • Parts inventory accuracy, stocking policies, and obsolescence control
  • Map end-to-end workflows across Service and Parts to identify automation and standardization opportunities.
  • Optimize labor operations, op codes, technician time tracking, and documentation practices to support warranty compliance and labor reimbursement uplift.

Client Advocacy & Collaboration:
  • Serve as a trusted advisor to dealership leadership and staff. Act as liaison between the dealership and CDK product, support, and consulting teams.
  • Identify expansion opportunities and collaborate with Sales and Consulting leadership on follow-on engagements.
  • Stay current on OEM requirements, warranty trends, and retail automotive operational best practices.

Reporting & Documentation:
  • Track key KPIs, including:
  • Effective labor rate
  • Hours per RO
  • Technician efficiency and productivity
  • Parts gross, obsolescence, and inventory accuracy
  • Warranty recovery and internal cost controls
  • Maintain documentation, visit summaries, action plans, and follow-up reports.
  • Contribute to internal knowledge sharing and continuous improvement initiatives.

Qualifications
  • Minimum 5 to 7 years of experience in dealership Parts and/or Service operations.
  • Strong understanding of:
  • Service pricing, dispatch, and technician productivity
  • Parts inventory management and reconciliation
  • Warranty and internal repair processes
  • Proven experience in process improvement or operational leadership.
  • Proficiency in CDK Drive, Parts, Service, and reporting tools.
  • Strong analytical, facilitation, and presentation skills.
  • Ability to manage multiple engagements simultaneously.
  • Willingness to travel up to 10%.
  • Working knowledge of OEM warranty reimbursement programs, warranty labor rate submissions, or related dealership compliance processes.
  • Experience supporting OEM warranty labor rate uplift, WRAP-style engagements, or dealership warranty compliance initiatives.

Success Indicators
  • Measurable improvement in dealership KPIs (gross, efficiency, inventory accuracy, throughput).
  • Strong NPS and client satisfaction.
  • Increased adoption and utilization of CDK Parts & Service tools.
  • Repeat engagements and positive client advocacy.
  • Successful support of OEM warranty labor rate uplift or reimbursement improvement initiatives.

Preferred Qualifications
  • Prior experience with CDK Parts & Service solutions (PDM-Optional, AOMD, OnePay-Optional, ERG, Drive, Parts Scan-Optional, etc.).
  • Experience leading consulting or performance improvement engagements.
  • Familiarity with OEM programs, warranty processes, and retail automotive benchmarks.
  • Excellent written and verbal communication skills.
  • Excellent interpersonal skills.
  • Proficiency with MS Office products.
  • Ability to work independently in a fast-paced environment.
  • Ability to transition to working remotely with clients.
  • Bachelor's degree in Business, Operations, Automotive Management, or related field.

Salary Range: $83,500 - $106,000
CDK Global is committed to fair and equitable compensation practices. Compensation packages are based on several factors, including but not limited to skills, experience, certifications, and work location. The total compensation package for this position may also include annual performance bonus, benefits and/or other applicable incentive compensation plans.We offer Medical, dental, and vision benefits in addition to:
  • Paid Time Off (PTO)
  • 401K Matching Program
  • Tuition Reimbursement

At CDK, we believe inclusion and diversity are essential in inspiring meaningful connections to our people, customers and communities. We are open, curious and encourage different views, so that everyone can be their best selves and make an impact.
CDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued. Qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, creed or religion, age, disability (including pregnancy), results of genetic testing, service in the military, veteran status or any other category protected by law.
Applicants must be legally authorized to work in the United States without the need for current or future employment-based visa sponsorship.
The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. CDK retains the right to change or assign other duties to this position as needed.

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