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Remote Recovery Support Navigator Jobs in Indiana

CSAA Insurance Group, a AAA Insurer

... recover from life's uncertainties. You will join a collaborative, inclusive culture where your ... This role supports business units across the organization, with a primary focus on IT-related ...

CSAA

... recover from life's uncertainties. You will join a collaborative, inclusive culture where your ... This role supports business units across the organization, with a primary focus on IT-related ...

CSAA

... recover from life's uncertainties. You will join a collaborative, inclusive culture where your ... Leverage analytics and AI-enabled tools to support insight generation, documentation quality, and ...

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Remote Recovery Support Navigator information

What is a Remote Recovery Support Navigator?

A Remote Recovery Support Navigator is a professional who provides guidance, resources, and emotional support to individuals recovering from substance use or mental health challenges, primarily through virtual communication channels such as phone, video calls, or online chat. They help clients set recovery goals, connect them with community resources, and offer ongoing encouragement to maintain sobriety or mental wellness. The role often involves collaboration with healthcare providers and support networks to ensure clients have a comprehensive recovery plan. Remote Recovery Support Navigators may work for treatment centers, non-profits, or telehealth organizations, offering flexible and accessible support regardless of the client's location.

How does a Remote Recovery Support Navigator typically collaborate with clients and other care team members while working remotely?

Remote Recovery Support Navigators usually interact with clients via phone, video calls, and secure messaging platforms to provide ongoing support and connect them to necessary resources. They collaborate closely with healthcare providers, social workers, and peer support specialists through virtual team meetings and shared digital documentation. This structure ensures clients receive coordinated care, while navigators maintain open communication channels with the entire care team. Adapting to remote work requires strong organizational skills and proactive outreach to both clients and colleagues.

What is the difference between Remote Recovery Support Navigator vs Remote Case Manager?

AspectRemote Recovery Support NavigatorRemote Case Manager
Required CredentialsCertification in recovery support or peer support, relevant trainingLicensed social worker, case management certification
Work EnvironmentRemote, healthcare or recovery-focused organizationsRemote or in-office, healthcare or social services settings
Employer & IndustryRecovery programs, mental health, addiction servicesHealthcare providers, social service agencies
Search & Comparison IntentUnderstanding roles in recovery supportManaging client cases and services

The Remote Recovery Support Navigator primarily focuses on guiding individuals through recovery processes, often with peer support credentials, in a specialized recovery setting. In contrast, a Remote Case Manager handles broader client cases, coordinating healthcare or social services, often requiring licensure. Both roles are vital in healthcare but differ in scope, credentials, and daily responsibilities.

What are the key skills and qualifications needed to thrive as a Remote Recovery Support Navigator, and why are they important?

To thrive as a Remote Recovery Support Navigator, you need a solid understanding of addiction recovery principles, strong case management skills, and often a relevant certification such as Certified Peer Recovery Specialist (CPRS) or equivalent experience in behavioral health. Familiarity with telehealth platforms, electronic documentation systems, and secure communication tools is typically required. Exceptional listening skills, empathy, and the ability to motivate individuals remotely are standout soft skills in this role. These skills are essential for building trust, providing effective support, and ensuring positive recovery outcomes for clients in a virtual environment.
What are popular job titles related to Remote Recovery Support Navigator jobs in Indiana? For Remote Recovery Support Navigator jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Remote Recovery Support Navigator jobs in Indiana look for? The top searched job categories for Remote Recovery Support Navigator jobs in Indiana are:
What cities in Indiana are hiring for Remote Recovery Support Navigator jobs? Cities in Indiana with the most Remote Recovery Support Navigator job openings:
Remote Recovery Support Navigator jobs near you
Remote Outbound Sales Representative

Remote Outbound Sales Representative

MDS Communications

Indianapolis, IN • Remote

$15 - $16/hr

Full-time

Medical, PTO

Posted 7 days ago

Job description

Job DetailsLevel: EntryJob Location: Indiana Remote - INEducation Level: Not SpecifiedSalary Range: $15. 00 - $16. 00 HourlyJob Shift: AnyMDS Communications is looking to hire Call Center Representatives!
Are you seeking a job with real purpose—where your efforts help people in need and support causes you care deeply about? As a Communication Specialist at MDS Communications, you won’t just make calls—you’ll make a difference.
For over 33 years, the nation’s most respected non-profits have partnered with MDS Communications to lead impactful telephone fundraising programs and donor communications. With over 400 employees across 18 states, we’re one of the largest and most trusted names in the industry. Our clients include renowned charities like: Special Olympics, Habitat for Humanity, CARE, Heifer International, Operation Smile, Project Hope, Save the Children, the International Fellowship of Christians and Jews, The American Red Cross, and Christian ministries like Focus on the Family, Prison Fellowship, the Navigators and Catholic Medical Mission Board. We are fully registered in all 50 states and uphold the highest standards of legal and ethical compliance.
As an MDS Communication Specialist you will:
Receive in-depth training.
Be assigned to one of four MDS “Teams” that calls on behalf of a set of MDS clients.
Call for 4-8 different clients over the course of an 8 hour day, using predictive dialing equipment. We typically handle about 16-24 completed calls per hour with an average of about 20 - 30 seconds between calls.
Communicate with donors and prospective donors in a positive, engaging and enthusiastic manner using a carefully crafted script that is approved by our clients.
Secure financial gifts from donors and prospective donors on behalf of our clients.
Maintain minimum fundraising and productivity metrics.
Successful applicants will bring:
1 year or more of successful outbound telemarketing experience or a strong general employment record with long term stability
Dedicated wired internet connection
A quiet place to work at home free from normal household interruptions
Basic computer skills.
A commitment and enthusiasm to the charitable and non-profit causes we represent.
A willingness to learn.
Persistence
Benefits of joining MDS:
$15-$16 per hour for 40 hours shifts (depending on schedule).
Participation in our performance bonus program (MDS paid $635,000 in bonuses in 2024, equating to over $12,000 per week). Top performers consistently earn $8-$10+ in hourly bonus on top of the wages mentioned above.
Paid break time.
Health insurance eligibility after just 2 months. MDS pays 75% of base employee premiums.
Paid time off.
The opportunity to advance to management positions, Inbound Donor Services positions, as well as manage portfolios of $1k-$10k donors for our clients. MDS seeks to promote from within whenever possible.
MDS Communications is a faith-based company rooted in Christian values. While we don’t require employees to share our beliefs, we do ask they respect our desire to be salt and light in a dark and desperate world —both through our work and how we treat one another. Because God loves redemption stories, we’re proud to be a recovery-friendly workplace. If you are sober and committed to extending your sobriety, we want to help you on that journey.Qualifications

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