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Remote Real Time Analyst Jobs in Indiana (NOW HIRING)

Cimcor, Inc.

Sales Engineer (Remote)

Merrillville, IN · On-site +1

Cimcor's flagship software product, CimTrak, helps organizations monitor and protect a wide range of physical, network and virtual IT assets in real-time. The CimTrak Integrity Suite protects your ...

Cimcor, Inc.

Sales Engineer (Remote)

Merrillville, IN · Remote

Cimcor's flagship software product, CimTrak, helps organizations monitor and protect a wide range of physical, network and virtual IT assets in real-time. The CimTrak Integrity Suite protects your ...

Oshi Health

Care Coordinator

Indianapolis, IN · Remote

$45K - $52K/yr

If you thrive in a fast-paced environment, love solving problems in real time, and are passionate ... Remote-first flexibility * Growth: Tailored professional development opportunities as we scale

Harris

Our software provides real-time scheduling, optimization, routing, inventory, dashboarding, AVL ... remote

Harris

Our software provides real-time scheduling, optimization, routing, inventory, dashboarding, AVL ... remote

Sharetec

Customer Success Support Analyst

Fort Wayne, IN · On-site +1

$45K - $52K/yr

This is a role where patience, curiosity, and a real desire to help people come together to make a ... Deliver service and support to credit union end users via remote connection, diagnosing and ...

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Remote Real Time Analyst information

What is the difference between Remote Real Time Analyst vs Remote Workforce Analyst?

AspectRemote Real Time AnalystRemote Workforce Analyst
CredentialsTypically requires a degree in business, analytics, or related field; certifications like Workforce Management (WFM) are commonSimilar credentials; often holds degrees in business, analytics, or operations management; workforce management certifications are also valued
Work EnvironmentPrimarily monitors real-time call center or operational data; works in contact centers or customer service environmentsAnalyzes workforce data to optimize staffing and productivity; works across various industries including retail, healthcare, and finance
Employer & Industry UsageUsed mainly in call centers, customer service, and telecommunication industriesUsed across multiple sectors to improve workforce efficiency and planning

Remote Real Time Analysts focus on monitoring and managing real-time operational data to ensure service levels, while Remote Workforce Analysts analyze workforce data to optimize staffing and productivity. Both roles require similar skills and certifications but serve different strategic functions within organizations.

What does a Remote Real Time Analyst do?

A Remote Real Time Analyst is responsible for monitoring and analyzing workforce data in real time to ensure optimal staffing levels and efficient operations, often in call centers or customer service environments. They track key metrics such as call volume, agent availability, and adherence to schedules, making adjustments to resource allocation as needed. Working remotely, they utilize specialized software and communication tools to provide timely updates and recommendations to management to maintain service level agreements.

What are the key skills and qualifications needed to thrive as a Remote Real Time Analyst, and why are they important?

To thrive as a Remote Real Time Analyst, you need strong analytical abilities, attention to detail, and a background in workforce management or operations, often supported by a relevant degree. Familiarity with workforce management software (like NICE IEX, Genesys, or Verint), advanced Excel skills, and experience with real-time monitoring tools are typically required. Excellent communication, problem-solving, and time management skills help you effectively coordinate with teams and respond quickly to changing conditions. These skills are crucial for maintaining operational efficiency, optimizing resource allocation, and ensuring service level targets are met in a dynamic remote environment.

How does a Remote Real Time Analyst typically collaborate with other teams to ensure optimal workforce management?

As a Remote Real Time Analyst, you'll work closely with operations, workforce planning, and team leaders to monitor live call volumes, agent adherence, and service levels throughout the day. Collaboration often involves providing real-time alerts or recommendations to help maximize productivity and minimize service gaps. You'll use communication tools like instant messaging, dashboards, and reports to keep all stakeholders informed, ensuring quick, data-driven decisions in a fast-paced environment.
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Remote Real Time Analyst jobs near you

Account Resolution Associate

Kodiak Solutions

Indianapolis, IN • Remote

$45K - $61K/yr

Other

Re-posted 21 days ago

Job description

At Kodiak Solutions, we're dedicated to transforming the healthcare industry through cutting-edge, technology-driven solutions. We specialize in healthcare finance, unclaimed property, risk management, and revenue cycle management, helping healthcare organizations streamline complex financial operations. Our mission is to simplify and optimize processes, so healthcare providers can focus on delivering excellent patient care.

Powered by our innovative platform, we offer cloud-based systems, automated workflows, and advanced data management tools designed to address the unique challenges in healthcare. Whether it's improving revenue cycle efficiency, navigating unclaimed property issues, or mitigating risk, our platform delivers real-time, actionable insights to drive better outcomes

JOB SUMMARY

We are seeking a detail-oriented Account Resolution Associate to join our team. This is a hybrid role and the applicant must live in commutable distance to Indianapolis, Nashville or Denver.  In this role, you will be responsible for reviewing and resolving credit balances on patient accounts, ensuring accurate billing, and maintaining compliance with client and regulatory requirements. This position requires strong analytical skills, attention to detail, and the ability to work collaboratively in a fast-paced environment.

Responsibilities:

  • Review all accounts on which credit balances exist and determine reason for credit balance 
  • Perform patient account data entry and maintenance
  • Investigate and resolve credit balance appropriately with the information provided by the client
  • Post credit balance refunds and/or contractual adjustment to appropriate balances
  • Analyze and report credit balance trends identified while reviewing claims
  • Attend and prepare for daily/weekly AR calls
  • Escalate problem accounts
  • Accurately and timely billing and rebilling of institutional and professional claims 
  • Review, prepare and contact third party payors in a timely manner to determine claim status for hospital and physician claims 
  • Review refund documentation for accuracy and completion

Required Qualifications:

  • 3+ years of credit balance review and project work experience in a professional services and/or consulting environment
  • Self-starter with ability to work independently in remote settings; prior remote experience preferred
  • Intermediate to advanced proficiency in Microsoft Word, PowerPoint, Excel, Outlook, and web-based applications
  • Ability to read and understand 835 EDI information to utilize in conjunction with account and transaction detail to determine the correct resolution of credit balance accounts
  • Knowledge of financial and accounting terminology
  • Proven project coordination, organizational, and time management skills
  • Process-oriented, quality-focused, and able to prioritize multiple projects under tight deadlines
  • Excellent analytical skills to identify trends and make recommendations collaboratively

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