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Remote Production Support Jobs in Texas (NOW HIRING)

Experlogix

Product Support Engineer

Dallas, TX · Remote

Position Summary As a Product Support Engineer, you will become a technical expert in the Design ... We have physical offices in the US, Canada, Belgium, and the Netherlands and remote team members ...

Experlogix

Product Support Engineer

Dallas, TX · Remote

$85K/mo

Position Summary As a Product Support Engineer, you will become a technical expert in the Design ... We have physical offices in the US, Canada, Belgium, and the Netherlands and remote team members ...

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Remote Production Support information

See Texas salary details

$10

$32

$62

How much do remote production support jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for remote production support in Texas is $32.58, according to ZipRecruiter salary data. Most workers in this role earn between $15.67 and $50.14 per hour, depending on experience, location, and employer.

What is a remote production support?

A Remote Production Support job involves monitoring, troubleshooting, and maintaining production systems to ensure smooth operations. Responsibilities often include diagnosing technical issues, deploying updates, and collaborating with development teams to resolve incidents. This role requires strong problem-solving skills, familiarity with system monitoring tools, and the ability to work under pressure. Since the job is remote, effective communication and time management are essential for success.

What are some common challenges faced by remote production support professionals, and how can I prepare for them?

Remote Production Support professionals often encounter challenges such as troubleshooting issues without direct physical access to systems, managing incidents across different time zones, and prioritizing multiple urgent requests simultaneously. To prepare, it’s important to develop strong remote diagnostic skills, become proficient with a wide range of monitoring and collaboration tools, and familiarize yourself with the standard operating procedures of distributed teams. Clear and effective communication is essential, as you'll frequently coordinate with engineering, development, and operations teams to resolve issues promptly. Proactively staying current with system updates and best practices will also help you deliver timely support in a fast-paced environment.

What are the key skills and qualifications needed to thrive in remote production support, and why are they important?

To excel as a Remote Production Support professional, you need strong analytical and troubleshooting abilities, a solid understanding of production systems, and relevant experience or education in IT or engineering. Familiarity with monitoring tools (like Splunk or Nagios), ticketing systems (such as Jira or ServiceNow), and remote access solutions is typically required, along with certifications like ITIL or CompTIA A+ being advantageous. Excellent communication, problem-solving skills, and adaptability are crucial for collaborating across distributed teams and addressing urgent technical issues. These skills and qualifications are vital to effectively maintain uptime, resolve incidents quickly, and ensure smooth production operations in a remote context.

What are the most commonly searched types of Production Support jobs in Texas?

The most popular types of Production Support jobs in Texas are:

What are popular job titles related to Remote Production Support jobs in Texas?

For Remote Production Support jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Remote Production Support jobs in Texas look for?

The top searched job categories for Remote Production Support jobs in Texas are:

What cities in Texas are hiring for Remote Production Support jobs?

Cities in Texas with the most Remote Production Support job openings:

Remote Production Support jobs near you
Infographic showing various Remote Production Support job openings in Texas as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $67,757 per year, or $32.6 per hour.

Software Support Analyst (remote)

Vitaver & Associates, Inc.

Austin, TX • Remote

Contractor

Posted 3 days ago

New

Job description

14861 – Software Support Analyst (remote) – Austin, TX
Start Date: ASAP
Type: Temporary Project
Estimated Duration: 12 months with possible extensions
Work Setting: The working position is Telework
Our client is filling this contract position exclusively through approved staffing partners, so this opportunity is not available by applying directly with the client. If you're interested, we'd be happy to represent you throughout the hiring process.
Required:
• Experience providing production support, incident management, and troubleshooting for large-scale applications (8 years)
• Experience working directly with business users, stakeholders, and technical teams to resolve application issues (8 years)
• Experience analyzing business requirements and translating them into functional solutions and testing scenarios. (8 years)
• Experience creating and maintaining user documentation, knowledge base articles and training materials. (8 years)
• Experience using Atlassian Jira Software, Jira Service Management, and Confluence (8 years)
• Experience coordinating activities across multiple stakeholders, vendors, and technology teams (8 years)
Preferred:
• Experience supporting government, education, or public-sector technology initiatives. (8 years)
• Experience supporting cloud-based applications and modern Software Development Lifecycle (SDLC) practices (8 years)
• Experience with case management concepts, business process automation, and workflow-driven applications (5 years)
• Experience using Modern Requirements (MR) (3 years)
Responsibilities include but are not limited to the following:
• Provide advanced production support, incident management, and troubleshooting for large-scale, cloud-based applications to ensure system reliability and performance
• Coordinate activities and collaborate directly with business users, technical teams, and external vendors to resolve complex application issues and align IT services with operational needs
• Analyze business requirements and translate them into functional solutions, testing scenarios, and workflow-driven applications utilizing tools such as Modern Requirements (MR)
• Create, maintain, and update user documentation, knowledge base articles, and training materials within Confluence to empower end-users and streamline issue resolution
• Manage and track incidents, service requests, and project tasks using Atlassian Jira Software and Jira Service Management to ensure SLA compliance and efficient service delivery
• Support public-sector, government, or education technology initiatives by applying modern SDLC practices and cloud-based application support methodologies
• Evaluate and optimize case management concepts, business process automation, and workflow-driven applications to improve operational efficiency and user experience