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Remote Production Support Jobs in Pflugerville, TX

Fyxer

Product Support Specialist

Austin, TX · Remote

$75K - $85K/yr

Act as the connective tissue between Support, Sales, Product and Customer Success - ensuring ... This will be a fully remote role to begin with as we build out our Austin presence. Hence, you must ...

Sageworks

Support Analyst

Austin, TX · On-site +1

The Support Analyst will be accountable for driving the resolution of product issues from start to ... or remote. What You'll Do: * Maintain expert domain knowledge in bank and accounting products, as ...

Hireblazer

System Analyst

Austin, TX · Remote

Systems Analyst This is a remote role from anywhere within Texas. * Experience as a systems analyst ... production support of applications * Experience conducting fit/gap sessions, performing system ...

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Remote Production Support information

See Pflugerville, TX salary details

$10

$32

$62

How much do remote production support jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for remote production support in Pflugerville, TX is $32.89, according to ZipRecruiter salary data. Most workers in this role earn between $15.82 and $50.67 per hour, depending on experience, location, and employer.

What is a remote production support?

A Remote Production Support job involves monitoring, troubleshooting, and maintaining production systems to ensure smooth operations. Responsibilities often include diagnosing technical issues, deploying updates, and collaborating with development teams to resolve incidents. This role requires strong problem-solving skills, familiarity with system monitoring tools, and the ability to work under pressure. Since the job is remote, effective communication and time management are essential for success.

What are some common challenges faced by remote production support professionals, and how can I prepare for them?

Remote Production Support professionals often encounter challenges such as troubleshooting issues without direct physical access to systems, managing incidents across different time zones, and prioritizing multiple urgent requests simultaneously. To prepare, it’s important to develop strong remote diagnostic skills, become proficient with a wide range of monitoring and collaboration tools, and familiarize yourself with the standard operating procedures of distributed teams. Clear and effective communication is essential, as you'll frequently coordinate with engineering, development, and operations teams to resolve issues promptly. Proactively staying current with system updates and best practices will also help you deliver timely support in a fast-paced environment.

What are the key skills and qualifications needed to thrive in remote production support, and why are they important?

To excel as a Remote Production Support professional, you need strong analytical and troubleshooting abilities, a solid understanding of production systems, and relevant experience or education in IT or engineering. Familiarity with monitoring tools (like Splunk or Nagios), ticketing systems (such as Jira or ServiceNow), and remote access solutions is typically required, along with certifications like ITIL or CompTIA A+ being advantageous. Excellent communication, problem-solving skills, and adaptability are crucial for collaborating across distributed teams and addressing urgent technical issues. These skills and qualifications are vital to effectively maintain uptime, resolve incidents quickly, and ensure smooth production operations in a remote context.

What are popular job titles related to Remote Production Support jobs in Pflugerville, TX?

For Remote Production Support jobs in Pflugerville, TX, the most frequently searched job titles are:

What job categories do people searching Remote Production Support jobs in Pflugerville, TX look for?

The top searched job categories for Remote Production Support jobs in Pflugerville, TX are:

What cities near Pflugerville, TX are hiring for Remote Production Support jobs?

Cities near Pflugerville, TX with the most Remote Production Support job openings:

Remote Production Support jobs near you
Infographic showing various Remote Production Support job openings in Pflugerville, TX as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $68,411 per year, or $32.9 per hour.

Product Support Specialist

Fyxer

Austin, TX • Remote

$75K - $85K/yr

Full-time

Re-posted 9 days ago

Job description

This might just be the best support job in the world.

 
About Fyxer

Since launching in May 2024 we’ve grown to $35 million in ARR. Fyxer is building an AI executive assistant that handles emails, scheduling and follow-up, freeing people in client-facing roles to focus on their customers.

 
What You’ll Be Doing

  • Own the front line of customer support across chat, email and video - resolving issues end-to-end with minimal hand-holding

  • Diagnose and troubleshoot complex technical issues, escalating to Product Engineering only when genuinely needed

  • Identify patterns in customer issues and turn them into process improvements, knowledge base content, and actionable insights for the wider team

  • Act as the connective tissue between Support, Sales, Product and Customer Success - ensuring nothing falls through the cracks

  • Help shape how we scale support as we grow, contributing to tooling decisions, workflow design and team playbooks

You'll be backed by strong Customer Success & Product Engineering teams and empowered with the tools, training, and autonomy to proactively solve customer problems, drive impactful solutions, and grow your career at pace.

 

What Success Looks Like

  • You operate independently and with high judgment - managing your own time, priorities and output without needing to be chased

  • You actively use AI in your workflow - you have opinions on what works, what doesn’t and where it’s heading

  • You consistently resolve complex technical issues with confidence and speed

  • You proactively refine key support processes

  • You're a trusted cross-functional partner who people actively seek out

  • You stay deeply connected to the team despite working remotely - communicating proactively, flagging early, and showing up when it matters


What You Bring

  • 5+ years in customer or technical support, within a B2B SaaS environment

  • Strong written and verbal communication skills

  • Strong troubleshooting skills - you enjoy problem-solving and finding creative solutions

  • Curious, coachable, and driven to exceed goals

  • Startup-ready: adaptable, fast-moving, and hands-on

  • Experience with customer support tools such as Zendesk, Intercom, Jira, Linear, others

  • A genuine opinion and interest in AI and the future of work

Salary and other bits:

  • Salary: $75,000 + $85,000 Equity

  • This will be a fully remote role to begin with as we build out our Austin presence. Hence, you must live in Austin to be considered.

  • Private medical, pension and lunch provided everyday

The Hiring Process

  1. Submit your CV (no need for a cover letter)

  2. We’ll review it

  3. An initial call with someone from the hiring team to review your experience and motivation for joining (30 mins)

  4. Customer case study with a panel (45 minutes)

  5. Meet more of the team (30 minutes)

 
The Fyxer Reality: Why We Win

  • The Trajectory: We grew from $1M to $30M ARR with a team of just 32.

  • The Evidence: Ranked 7th in Andreessen Horowitz’s list of top AI apps. Every other company in that top 10 is valued at $10B+. We are the outlier.

  • The Culture of Agency: We hire exceptional people, give them total ownership, and get out of their way.

  • Zero Bureaucracy: No slow-motion decision-making. No "alignment" meetings for the sake of it.

 

Compensation Range: $75K - $85K