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Production Support Manager Jobs in Texas (NOW HIRING)

Carlton Staffing

Production Support

Stafford, TX

$19 - $20/hr

We're hiring a Production Support for our Houston, TX client! We are looking for experienced ... We have connections with numerous hiring managers throughout the greater Houston area. An ...

RICH PRODUCTS

Production Support (2nd)

Brownsville, TX · On-site

Purpose Statement The production support will be responsible for defining, clarifying and enhancing the ability to follow the procedures with work schedules, PTO, tours for temp workers and general ...

CitiusTech

Production Support

Dallas, TX · On-site

Handle shift management to ensure smooth workflow and support coverage. 5 years of strong production support (L1/L2) experience. . Monitoring, analysing, troubleshooting problems, providing code ...

eTeam

Production Support Engineer

Dallas, TX · On-site

$41.50 - $54.25/hr

... change management processes. • Coordinate with development, QA, and infrastructure teams for issue resolution. • Maintain production support documentation and operational procedures. • ...

Charles Schwab Inc.

Production Support Engineer

Austin, TX · On-site

$48.08 - $55.29/hr

Schwab Technology Services enables how clients manage their money by delivering innovative ... As a Production Support Engineer within the Schwab Data organization, you will play a critical role ...

Nastech Global

Production Support Engineer

Plano, TX · On-site

$40.25 - $52.50/hr

Production Support Engineer Location: Plano, TX(Onsite) Duration: Fulltime Must Have Technical ... across ERP, CRM, data warehouse, and other enterprise systems. * Knowledge with MDM hub ...

Charles Schwab

Production Support Engineer

Austin, TX

$41.75 - $54.25/hr

Schwab Technology Services enables how clients manage their money by delivering innovative ... As a Production Support Engineer within the Schwab Data organization, you will play a critical role ...

CEDENT

Production Support Engineer

Westlake, TX

$40.25 - $52.50/hr

Job Requirements * 8+ years of experience in Production support and on call handling 24/7 ... Ability to effectively multi-task and manage his/her time, and the ability to work independently as ...

JLL

Analyst, Production Support

Dallas, TX · On-site

... relationship management. Working within our high-energy, collaborative environment,you ... Personalized benefits that support personal well-being and growth: JLL recognizes the impact that ...

JLL

Analyst, Production Support

Dallas, TX

Manage the due diligence process and be the driving force in working through the marketing and ... JLL supports the Whole You, personally and professionally. Our people at JLL are shaping the future ...

Xforia, Inc.

Application Production Support

Dallas, TX · On-site

A mid-senior level technical support engineer with hands on experience of, Application and production support to manage a critical project for one of our biggest clients in banking domain focusing on ...

CEDENT

Production Support Engineer(Linux)

Westlake, TX

$40.25 - $52.50/hr

This is a W2 position One of our client's is looking for a skillful Production Support Engineer ... Hands on experience working with AWS EKS and AWS manages solutions such as lambda, dynomodb, api ...

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Production Support Manager information

See Texas salary details

$10

$32

$62

How much do production support manager jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for production support manager in Texas is $32.58, according to ZipRecruiter salary data. Most workers in this role earn between $15.67 and $50.14 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Production Support Manager, and why are they important?

To thrive as a Production Support Manager, you generally need strong problem-solving abilities, experience in IT operations, and a background in computer science or a related field. Familiarity with incident management tools such as ServiceNow, monitoring systems, and ITIL certification are typically expected. Excellent communication, leadership, and crisis management skills help in effectively coordinating teams and resolving issues under pressure. These competencies are crucial for minimizing downtime, ensuring system reliability, and maintaining seamless business operations.

What is the difference between Production Support Manager vs Operations Analyst?

AspectProduction Support ManagerOperations Analyst
Required CredentialsBachelor's degree in IT, Computer Science, or related field; certifications like ITIL or PMP often preferredBachelor's degree in Business, Finance, or related field; certifications like Six Sigma or PMP may be advantageous
Work EnvironmentIT support teams, production environments, technical troubleshootingBusiness operations, data analysis, process improvement
Employer & Industry UsageTechnology, manufacturing, service industriesFinance, consulting, corporate sectors

The Production Support Manager focuses on maintaining and resolving issues in production environments, ensuring system stability. In contrast, the Operations Analyst analyzes business processes to improve efficiency. Both roles require analytical skills and industry knowledge but serve different operational functions.

What are the most common challenges faced by a Production Support Manager, and how can they be addressed?

Production Support Managers often encounter challenges such as managing urgent system incidents, coordinating between cross-functional teams, and ensuring minimal downtime for business-critical applications. Addressing these challenges requires strong incident management protocols, clear communication channels, and proactive monitoring tools. Building good relationships with development, QA, and operations teams can also help streamline issue resolution and prevent recurring problems, making collaboration and technical knowledge key to success in this role.

What does a Production Support Manager do?

A Production Support Manager oversees the support and maintenance of software applications and systems in a production environment. They manage teams responsible for troubleshooting, resolving incidents, and ensuring minimal downtime for business-critical applications. Their role often includes coordinating with development and operations teams, implementing process improvements, and ensuring compliance with service level agreements (SLAs). Additionally, they may analyze recurring issues to recommend long-term solutions and optimize production workflows.
What are the most commonly searched types of Production Support jobs in Texas? The most popular types of Production Support jobs in Texas are:
What cities in Texas are hiring for Production Support Manager jobs? Cities in Texas with the most Production Support Manager job openings:
Production Support Manager jobs near you
Infographic showing various Production Support Manager job openings in Texas as of July 2026, with employment types broken down into 86% Full Time, 13% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $67,757 per year, or $32.6 per hour.

Production Support Manager (Contract)

Epay Policy

Austin, TX • On-site

Full-time

Life, Retirement, PTO

Posted 7 days ago

Job description

Every day, ePayPolicy helps over 10,000 insurance companies speed up incoming and outgoing payments. By helping them move from manual, outdated forms of payment collection to modern payment tools, we help their companies work faster and more efficiently. (Check out our almost 5-star customer reviews.)
How do we do it? With powerful payment tools that just work. Our secure, online ACH and credit card payment page is the core product for many of our companies. But we also provide an integrated suite of helpful features for insurance companies of all sizes, including point-of-sale financing, payables network tools, and check reconciliation, all within a single dashboard.
Our expert, live support team helps deliver exceptional care every day, with an industry-leading 97% customer retention rate. Our customers love us. We love them.
Founded in 2014, our growing team is based in Austin, TX, and has clients in all 50 US states. We've grown over 300% in the last three years - with big plans for the future.
We are seeking a talented and highly motivated Production Support Manager to join our dynamic team on a temporary basis. As a Production Support Manager, you will play a critical role in ensuring the stability, availability, and performance of our platform. You will be responsible for leading a team that monitors, troubleshoots, and resolves production incidents, as well as working closely with cross-functional teams to improve system reliability and scalability. If you are passionate about delivering a world-class customer experience, have a strong technical background, unmatched detective skills, and thrive in a collaborative environment, this role is for you.
In this role, you will:
  • Monitor and maintain the stability, availability, and performance of our SaaS-based platform.
  • As a player/coach, you will lead by example to improve the team's response and resolution time to production incidents.
  • Show empathy and compassion toward customers, and a sense of ownership over the production environment.
  • Perform root cause analysis (RCA) for production issues and implement corrective measures to prevent their recurrence.
  • Collaborate with development, operations, and quality assurance teams to ensure smooth deployments and releases.
  • Create strategies and processes to constantly improve the platform's reliability and availability.
  • Stay updated with industry best practices and emerging technologies related to fintech/insuretech and production support.
  • Foster a team that attracts, retains, and develops top talent.
  • Show genuine interest in developing team members through coaching and career/skills development. Conduct 1:1s regularly.
  • Develop and maintain technical documentation, including incident reports, standard operating procedures, and knowledge base articles.

Minimum Qualifications:
  • Strong ownership mentality with a focus on customer satisfaction.
  • 5+ years of proven experience as a Production Support Engineer, Site Reliability Engineer, or a similar role within a SaaS-based environment.
  • Strong understanding of software development lifecycle (SDLC) and production support processes.
  • Solid knowledge of databases, APIs, and web technologies.
  • Ability to write complex SQL queries for forensic and business intelligence purposes.
  • Ability to investigate issues using debuggers, Application Insights, Log Analytics, and Azure Sentinel. Extremely proficient with KQL.
  • Experience with incident management tools and monitoring systems.
  • Familiarity with Azure Platform as a Service offerings. The technologies we use are listed below.
  • Scripting skills and experience with automation tools.

Our Technologies:
  • Azure PaaS Technologies:
    • Azure SQL Server
    • Azure Functions/App Services
    • Azure Service Bus
    • Azure Cognitive Services
    • App Configuration
    • Logic Apps
    • Log Analytics/Azure Sentinel
  • Cloudflare
  • Google BigQuery
  • Programming Languages:
    • .NET Framework and .NET Core
    • Powershell
    • Python

Preferred Qualifications:
  • Deep understanding of and experience with ACH and Credit Card processing.
  • Ability to read and write C# and JavaScript code.
  • 2+ years experience leading performant support teams.
  • Experience with fintech/insuretech platforms or financial software solutions.
  • Knowledge of financial regulations and compliance (such as PCI-DSS, GDPR, etc.).
  • Familiarity with DevOps practices and CI/CD pipelines.
  • Certification in relevant technologies (Azure, Microsoft, .NET, etc.).

Why ePayPolicy
  • Competitive salary
  • Comprehensive benefits package with employer-paid basic life and disability premiums
  • 401K
  • Flexible Paid Time Off Policy (FTO)
  • Company-sponsored quarterly "ePayItForward" initiatives
  • Supportive and inclusive company culture with a focus on work/life balance
  • Fully-stocked kitchen
  • Lunch stipend when working onsite
  • Open communication (We won't box you in! If you have a cool idea for a product improvement or a suggestion on how to improve the customer experience, let's talk about it. We value everyone's ideas and opinions.)
  • Huge opportunity for growth

We operate on a hybrid schedule for in-office employees. Standard schedules are three days per week in the office, however, the cadence and days are determined by each team and manager.
We value diversity here at ePayPolicy and understand the importance of creating a safe and comfortable work environment, encouraging individualism and authenticity in every member of our team. We strive to create an accessible and inclusive experience for all candidates. If you need an accommodation during the application or recruiting process, please submit a request to our team via this Interview Accommodation form: https://forms.gle/xKppyKTSqfTUi7hz5

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