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Production Support Manager Jobs in Lancaster, TX

Caterpillar

Product Support Manager

Irving, TX · On-site

$147K - $221K/yr

Caterpillar's Cat Technology group is searching for a Product Support Manager (Regional Services) to lead and manage Construction Industries (CI) deployment and field support teams for technology ...

CitiusTech

Production Support

Dallas, TX · On-site

Handle shift management to ensure smooth workflow and support coverage. 5 years of strong production support (L1/L2) experience. . Monitoring, analysing, troubleshooting problems, providing code ...

eTeam

Production Support Engineer

Dallas, TX · On-site

$41.75 - $54.50/hr

Support incident, problem, and change management processes. Coordinate with development, QA, and infrastructure teams for issue resolution. Maintain production support documentation and operational ...

eTeam

Production Support Engineer

Dallas, TX · On-site

$41.75 - $54.50/hr

Support incident, problem, and change management processes. Coordinate with development, QA, and infrastructure teams for issue resolution. Maintain production support documentation and operational ...

eTeam

Production Support Engineer

Dallas, TX · On-site

$41.50 - $54.25/hr

... change management processes. • Coordinate with development, QA, and infrastructure teams for issue resolution. • Maintain production support documentation and operational procedures. • ...

Spark Tek Inc

Production Support Engineer

Dallas, TX · On-site

$41.50 - $54.25/hr

Spark Tek Inc is seeking a Production Support Engineer to monitor production servers and manage incidents from end-users. The role involves writing scripts and queries for databases, debugging ...

CitiusTech

Production Support Analyst

Dallas, TX · On-site

* 5 years of strong production support (L1/L2) experience. * Working Knowledge in Java, Unix, Azure ... Problem Management, Incident Management, Change Management, SLA Compliance. * Excellent ...

Nastech Global

Production Support Engineer

Plano, TX · On-site

$40.25 - $52.50/hr

Production Support Engineer Location: Plano, TX(Onsite) Duration: Fulltime Must Have Technical ... across ERP, CRM, data warehouse, and other enterprise systems. * Knowledge with MDM hub ...

Xforia, Inc.

Application Production Support

Dallas, TX · On-site

A mid-senior level technical support engineer with hands on experience of, Application and production support to manage a critical project for one of our biggest clients in banking domain focusing on ...

Oscar Health

CGA Production Support Specialist

Dallas, TX · Remote

$43K - $57K/yr

We're hiring a CGA Production Support Specialist to join our Complaints Grievances and Appeals Team ... You will manage, or escalate complex issues that are not solved using conventional workflows

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Production Support Manager information

See Lancaster, TX salary details

$10

$33

$63

How much do production support manager jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for production support manager in Lancaster, TX is $33.15, according to ZipRecruiter salary data. Most workers in this role earn between $15.96 and $51.06 per hour, depending on experience, location, and employer.

What does a production support manager do?

A Production Support Manager oversees the support and maintenance of software applications and systems in a production environment. They manage teams responsible for troubleshooting, resolving incidents, and ensuring minimal downtime for business-critical applications. Their role often includes coordinating with development and operations teams, implementing process improvements, and ensuring compliance with service level agreements (SLAs). Additionally, they may analyze recurring issues to recommend long-term solutions and optimize production workflows.

What are the most common challenges faced by a production support manager, and how can they be addressed?

Production Support Managers often encounter challenges such as managing urgent system incidents, coordinating between cross-functional teams, and ensuring minimal downtime for business-critical applications. Addressing these challenges requires strong incident management protocols, clear communication channels, and proactive monitoring tools. Building good relationships with development, QA, and operations teams can also help streamline issue resolution and prevent recurring problems, making collaboration and technical knowledge key to success in this role.

What are the key skills and qualifications needed to thrive as a production support manager, and why are they important?

To thrive as a Production Support Manager, you generally need strong problem-solving abilities, experience in IT operations, and a background in computer science or a related field. Familiarity with incident management tools such as ServiceNow, monitoring systems, and ITIL certification are typically expected. Excellent communication, leadership, and crisis management skills help in effectively coordinating teams and resolving issues under pressure. These competencies are crucial for minimizing downtime, ensuring system reliability, and maintaining seamless business operations.

What is the difference between Production Support Manager vs Operations Analyst?

AspectProduction Support ManagerOperations Analyst
Required CredentialsBachelor's degree in IT, Computer Science, or related field; certifications like ITIL or PMP often preferredBachelor's degree in Business, Finance, or related field; certifications like Six Sigma or PMP may be advantageous
Work EnvironmentIT support teams, production environments, technical troubleshootingBusiness operations, data analysis, process improvement
Employer & Industry UsageTechnology, manufacturing, service industriesFinance, consulting, corporate sectors

The Production Support Manager focuses on maintaining and resolving issues in production environments, ensuring system stability. In contrast, the Operations Analyst analyzes business processes to improve efficiency. Both roles require analytical skills and industry knowledge but serve different operational functions.

Is a production support manager a hard job?

A production support manager's role involves overseeing the resolution of technical issues, maintaining system stability, and coordinating support teams, which can be demanding due to the need for strong problem-solving skills and the ability to work under pressure. The job often requires knowledge of IT systems, troubleshooting tools, and sometimes working outside regular hours to ensure continuous operations.

Is production support a stressful job?

Production support managers oversee the resolution of technical issues in live environments, which can involve high-pressure situations and urgent problem-solving. The role often requires strong communication skills, the ability to handle on-call responsibilities, and managing critical system uptime, which can contribute to stress levels depending on workload and organizational support.

What cities near Lancaster, TX are hiring for Production Support Manager jobs?

Cities near Lancaster, TX with the most Production Support Manager job openings:

Production Support Manager jobs near you
Infographic showing various Production Support Manager job openings in Lancaster, TX as of July 2026, with employment types broken down into 89% Full Time, 10% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $68,947 per year, or $33.1 per hour.

Product Support Manager

Caterpillar

Irving, TX • On-site

$147K - $221K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 9 days ago

Caterpillar Inc. rating

7.5

Company rating: 7.5 out of 10

Based on 487 frontline employees who took The Breakroom Quiz

271st of 495 rated machine equipment manufacturers

Job description

Career Area:
Product Support
Job Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Cat Technology collaborates with partners across the Caterpillar enterprise to advance technologies including autonomy and automation, which helps enhance site safety, productivity and efficiency across customer operations worldwide. Cat Technology also owns enterprise-wide initiatives in innovation, research and development, manufacturing automation and advanced materials, ensuring Caterpillar continues to lead the industry in technological excellence and engineering innovation.
Caterpillar's Cat Technology group is searching for a Product Support Manager (Regional Services) to lead and manage Construction Industries (CI) deployment and field support teams for technology products. The role will be a leader within the CI technology support team and will focus on collaborating, planning, and supporting key customer account teams, marketing field teams and dealers for technology onboarding and execution. The position is suited for people that are looking for opportunities for increased leadership, global team collaboration, and exposure to all of Caterpillar's machine product groups and service parts management teams.
What You Will Do:
  • Ensure service excellence through strong customer focus, data-driven decision making, and effective leadership of field service teams
  • Establishing effective linkages, partnerships, and best practices with business partners and internal functions.
  • Developing and analyzing data and information to identify and prioritize opportunities for improving performance and customer experience during customer onboarding (deployment and training) for construction technology.
  • Managing the quality feedback loops to ensure lessons learned on quality defects are communicated back through the primary support channels.

What you will have:
  • Education Requirement: Bachelor's Degree in an accredited Engineering, Marketing, or equivalent focused curriculum.
  • Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
  • Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
  • Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
  • Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
  • Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
  • Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.

Consideration for top candidates:
  • Experience in customer service leadership capacity will also be accepted in lieu of a degree.
  • 6 Sigma Green Belt experience
  • Product/customer support, quality, or aftermarket related experience
  • Experience with telematics, site grading technologies, site network capabilities, site safety systems

Additional Details:
  • This position requires the candidate to work full-time at the Irving, TX office
  • Relocation assistance is available for this position
  • Visa sponsorship is NOT available with this position.
  • This position will require up to 30% domestic and international travel

Summary Pay Range:
$147,760.00 - $221,640.00
Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.
Benefits:
Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.
  • Medical, dental, and vision benefits*
  • Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
  • 401(k) savings plans*
  • Health Savings Account (HSA)*
  • Flexible Spending Accounts (FSAs)*
  • Health Lifestyle Programs*
  • Employee Assistance Program*
  • Voluntary Benefits and Employee Discounts*
  • Career Development*
  • Incentive bonus*
  • Disability benefits
  • Life Insurance
  • Parental leave
  • Adoption benefits
  • Tuition Reimbursement

* These benefits also apply to part-time employees
This position requires working onsite five days a week.
Relocation is available for this position.
Visa Sponsorship is not available for this position.
Posting Dates:
Any offer of employment is conditioned upon the successful completion of a drug screen.
Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.
Not ready to apply? Join our Talent Community.

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