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Remote Pos Technical Support Jobs in Springfield, IL

CSC Corptax

Client Success Manager

Springfield, IL · Remote

Client Success Manager Remote-Americas Monday to Friday 9:00 am to 6:00 pm or 10:00 am to 7:00 pm ... the support team, as well as globally with other CSC business units. What technical skills ...

Confluent

Senior Software Engineer II

Springfield, IL · On-site +1

$197K - $232K/yr

Remote Department Engineering Compensation: $197.4K - $232K - Offers Equity At Confluent, we are ... Mentor and support other engineers through code reviews, design reviews, and technical guidance ...

Owens Corning

Sr Area Sales Manager

Springfield, IL · Remote

$79K - $109K/yr

As a Sr. Area Sales Manager - Technical Insulation Air Distribution , you will play an important ... support long-term growth. POSITION LOCATION: Chicago metropolitan area (remote; 40-50% travel ...

NTT DATA Services

Medicaid AI Lead

Springfield, IL · On-site +1

$71K - $156K/yr

Ability to communicate technical concepts to a non-technical audience. Preferred Skills ... support tailored to each client's needs. While many positions offer remote or hybrid work options ...

VIVA USA INC

Fiber Network Data Analyst

Springfield, IL · On-site +1

Remote Description: Job Summary Documents and manages fiber optic network assets for inside and ... supporting project implementation in a very detail working environment using fiber optic network ...

Humana

Manager, Care Management

Springfield, IL · Remote

... technical knowledge to solve moderately complex problems; receives assignments in the form of ... Support and enhance a care management model that leverages extenders (e.g., CHWs, peer support ...

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Remote Pos Technical Support information

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How much do remote pos technical support jobs pay per hour?

As of Jun 20, 2026, the average hourly pay for remote pos technical support in Springfield, IL is $25.82, according to ZipRecruiter salary data. Most workers in this role earn between $19.04 and $28.12 per hour, depending on experience, location, and employer.

What is the difference between Remote Pos Technical Support vs Remote IT Help Desk Support?

AspectRemote Pos Technical SupportRemote IT Help Desk Support
Required CredentialsCompTIA A+, Network+, relevant certificationsCompTIA A+, Microsoft Certified, relevant certifications
Work EnvironmentCustomer-facing, troubleshooting hardware/software issuesHelp desk, remote troubleshooting, user support
Employer & Industry UsageRetail, POS system providers, hospitalityIT service providers, corporate support centers
Search & Comparison IntentUnderstanding POS-specific support rolesGeneral IT support roles

Remote Pos Technical Support focuses on troubleshooting and maintaining point-of-sale systems, often requiring specific POS certifications. Remote IT Help Desk Support covers broader IT issues, assisting users with various hardware and software problems. Both roles involve remote work and customer interaction but differ in technical scope and industry focus.

What are Remote POS Technical Support specialists?

Remote POS (Point of Sale) Technical Support specialists are professionals who assist businesses and individuals with troubleshooting, maintaining, and optimizing POS systems from a remote location. They handle issues such as software glitches, hardware malfunctions, network connectivity problems, and user errors. These specialists communicate with clients via phone, email, or chat to diagnose problems, provide step-by-step solutions, and sometimes remotely access systems to resolve complex issues. Their goal is to ensure that POS systems operate efficiently, minimizing downtime and disruptions for businesses.

What are the key skills and qualifications needed to thrive as a Remote POS Technical Support Specialist, and why are they important?

To thrive as a Remote POS Technical Support Specialist, you need strong troubleshooting abilities, knowledge of point-of-sale systems, and experience in customer service, often supported by relevant IT certifications or technical training. Familiarity with remote support tools, ticketing systems, and POS software such as Square, Toast, or Lightspeed is typically required. Excellent communication, patience, and problem-solving skills help you effectively assist clients and resolve issues remotely. These competencies are crucial for minimizing downtime, ensuring customer satisfaction, and maintaining smooth business operations for clients.

What are the most common challenges faced by Remote POS Technical Support professionals, and how can they effectively address them?

Remote POS Technical Support professionals often encounter challenges such as troubleshooting complex hardware or software issues without physical access to the equipment, communicating effectively with non-technical users, and managing multiple support requests simultaneously. To address these challenges, it’s important to develop strong diagnostic skills, use remote access tools efficiently, and maintain clear, patient communication with clients. Staying organized and collaborating with team members or on-site technicians can also help resolve issues more efficiently and ensure high customer satisfaction.
What are popular job titles related to Remote Pos Technical Support jobs in Springfield, IL? For Remote Pos Technical Support jobs in Springfield, IL, the most frequently searched job titles are:
What job categories do people searching Remote Pos Technical Support jobs in Springfield, IL look for? The top searched job categories for Remote Pos Technical Support jobs in Springfield, IL are:
What cities near Springfield, IL are hiring for Remote Pos Technical Support jobs? Cities near Springfield, IL with the most Remote Pos Technical Support job openings:
Remote Pos Technical Support jobs near you
Client Success Manager

Client Success Manager

Corporation Service Company

Springfield, IL • On-site, Remote

Full-time

PTO

Posted 25 days ago

Corporation Service Company rating

8.1

Company rating: 8.1 out of 10

Based on 17 frontline employees who took The Breakroom Quiz

86th of 428 rated business services

Job description

Job Description
Client Success Manager
Remote-Americas
Monday to Friday 9:00 am to 6:00 pm or 10:00 am to 7:00 pm
The Client Success Manager (CSM) is a developmental level position within the CSC Corptax® Support organization primarily responsible for working with Corptax customers and focused on building and managing strong, long-term relationships with an assigned group of customers while also supporting the broader Corptax customer base.
The CSM role is a customer-focused professional with the drive to understand tax technology and deliver high-quality client support. It includes becoming a trusted advisor to clients, helping them maximize their investment in Corptax products and services, while also playing a key role in driving product adoption, satisfaction, and retention.
The primary role is to respond to all customer inquiries regardless of the inbound support channel: online case, phone, email, chat, etc. for product and workflow questions. This role will occasionally require overtime, including weekends based on customer filing trends/needs. A rotating on-call will be required. Travel is not typically required for this position.
What you will be doing:
  • Build positive and long-term relationships with our clients. Manage a moderate number of customers while maintaining high customer satisfaction. Ensure a minimum of three proactive, non-support case-related contacts per customer assignment per year.
  • Understand customer needs and provide personalized support to assigned customers or other customers as requested based on areas of specialization/expertise and customer need.

  • Respond to and provide appropriate solutions to intermediate level customer inquiries while maintaining moderate case closure rates.
  • Collaborate with team members in a fast-paced environment.

  • Work under clearly defined guidelines, with moderate supervision, making sound decisions and confirming your conclusions with more senior level team members prior to execution.
  • Document all customer issues in the Corptax case tracking system and assign or document appropriate solutions to the customer issue.
  • Review knowledge base solutions within professional expertise to ensure overall quality of our resources and digital support capabilities.
  • Develop proficiency in all Corptax products and follow our recommended best practices regarding using our products.

  • Perform triage and release testing, as required, of customer scenarios both prior to and after a new Corptax product release. Testing is a shared responsibility, including triage of new product releases and identifying potential software enhancements.

  • Assist on various project assignments related to the support of the Corptax products.
  • Learn newly released products and supplemental update changes and experiment with potential internal solutions.

  • Demonstrate consistently exemplary standards of ethical conduct.
  • Promote a culture of cooperation, collaboration, and connection within the support team, as well as globally with other CSC business units.

What technical skills, experience, and qualifications do you need?
  • Position requires 3-4 years of relevant software application experience, ideally in tax software support.
  • Bachelor's degree in accounting or tax preferred but will consider relevant experience with a bias toward backgrounds including a strong knowledge of tax and accounting applications. Master's in taxation and/or CPA certification is a plus.

  • Some knowledge of and experience with procedures and processes in corporate tax departments.
  • Proficiency with Microsoft products.

  • Ability to quickly learn Corptax applications.

  • High standards of customer service and support, honesty and integrity.
  • Ability to work independently and as part of a team, possessing moderate conflict resolution and negotiation skills to provide positive customer experiences.

  • Ability to use active listening, critical thinking, and initiative in identifying, addressing and resolving day-to-day issues and challenges.
  • Excellent time management and priority setting skills with the ability to easily move between multiple activities while driving all activities to successful completion.
  • Analytical, with an eye for detail, and curious, with a drive to investigate and find answers to the right questions.
  • Strong communication skills - both written and verbal

  • Strong interpersonal skills.

  • Self-motivated with a drive for continuous improvement.

#CustomerSupportjobs
#Tax
#Remote
#CSCCorptaxCareers
About Us
CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.®
Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.
CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued.
CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers.
We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging,
CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees, or through any other mechanism other than our supplier process, will not be eligible to claim related fees and the submitted resumes will be considered property of CSC.
We encourage candidates to apply directly to our website and not through third-party sources.
Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.
About the Team
At CSC®, we're always looking ahead, finding ways to innovate, challenge the status quo, and anticipate the needs of our clients. We exceed expectations by adapting client ambitions and goals as our own. This Fierce Client Spirit has helped us adapt and create solutions that have enabled businesses to run smoother and smarter for more than 125 years. It's also the reason we're the trusted partner of many of the world's most successful organizations.
CSC is committed to attracting, developing, and retaining talented people whose values align with ours. We empower our colleagues to bring the right solutions to market to meet client demand. That's why we are the leading provider of business administration and compliance solutions.
  • CSC is a great place to work with smart and dedicated people.
  • We have won several employer recognition awards, including Top Workplace USA, Great Places to Work India, and Built In's Best Places to Work.
  • We offer fulfilling work and career opportunities. Most positions are filled with internal moves and employee referrals.
  • Employees are eligible for Success Sharing, bonuses, or commission plans based on role and individual performance.
  • CSC offers a competitive and comprehensive benefits package that includes annual leave, tuition reimbursement, referral bonuses, and more.
  • As business needs allow, CSC offers hybrid or remote work schedules in alignment with local regulations. Specific details for this position will be discussed during the interview process.

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