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Remote Pos Technical Support Jobs in O Fallon, IL

ITW Avery Weigh-Tronix

Dillon Product Manager

MO · Remote

$80K - $121K/yr

This role will provide technical support to the sales channel and end users through product ... Experience with ITW business and products #LI-Remote Compensation Information: $80,800 - $121,200 ...

Iff

Technical Service Account Manager

Saint Louis, MO · On-site +1

This role is based in United State and is a remote position. You will be part of a collaborative ... Provide specialized technical and scientific support for enzyme and yeast applications in customer ...

Clayco

Field Support Technician

Saint Louis, MO · On-site +1

$19.25 - $26.25/hr

Work with ISP vendors and managed services support partners to resolve technical problems * Perform regular health checks on equipment at remote sites. * Use diagnostic utilities, knowledge bases ...

Clayco

Field Support Technician

Saint Louis, MO · On-site +1

$19.25 - $26.25/hr

Work with ISP vendors and managed services support partners to resolve technical problems * Perform regular health checks on equipment at remote sites. * Use diagnostic utilities, knowledge bases ...

Clayco

Field Support Technician

Saint Louis, MO · On-site +1

$19.25 - $26.25/hr

Work with ISP vendors and managed services support partners to resolve technical problems * Perform regular health checks on equipment at remote sites. * Use diagnostic utilities, knowledge bases ...

Clayco

Field Support Technician

Saint Louis, MO · On-site +1

$19.25 - $26.25/hr

Work with ISP vendors and managed services support partners to resolve technical problems * Perform regular health checks on equipment at remote sites. * Use diagnostic utilities, knowledge bases ...

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All JobsPos Technical Support JobsRemote Pos Technical Support JobsRemote Pos Technical Support Jobs in O'Fallon, IL

Remote Pos Technical Support information

See O Fallon, IL salary details

$13

$24

$41

How much do remote pos technical support jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for remote pos technical support in O'Fallon, IL is $24.30, according to ZipRecruiter salary data. Most workers in this role earn between $17.93 and $26.44 per hour, depending on experience, location, and employer.

What is the difference between Remote Pos Technical Support vs Remote IT Help Desk Support?

AspectRemote Pos Technical SupportRemote IT Help Desk Support
Required CredentialsCompTIA A+, Network+, relevant certificationsCompTIA A+, Microsoft Certified, relevant certifications
Work EnvironmentCustomer-facing, troubleshooting hardware/software issuesHelp desk, remote troubleshooting, user support
Employer & Industry UsageRetail, POS system providers, hospitalityIT service providers, corporate support centers
Search & Comparison IntentUnderstanding POS-specific support rolesGeneral IT support roles

Remote Pos Technical Support focuses on troubleshooting and maintaining point-of-sale systems, often requiring specific POS certifications. Remote IT Help Desk Support covers broader IT issues, assisting users with various hardware and software problems. Both roles involve remote work and customer interaction but differ in technical scope and industry focus.

What are Remote POS Technical Support specialists?

Remote POS (Point of Sale) Technical Support specialists are professionals who assist businesses and individuals with troubleshooting, maintaining, and optimizing POS systems from a remote location. They handle issues such as software glitches, hardware malfunctions, network connectivity problems, and user errors. These specialists communicate with clients via phone, email, or chat to diagnose problems, provide step-by-step solutions, and sometimes remotely access systems to resolve complex issues. Their goal is to ensure that POS systems operate efficiently, minimizing downtime and disruptions for businesses.

What are the key skills and qualifications needed to thrive as a Remote POS Technical Support Specialist, and why are they important?

To thrive as a Remote POS Technical Support Specialist, you need strong troubleshooting abilities, knowledge of point-of-sale systems, and experience in customer service, often supported by relevant IT certifications or technical training. Familiarity with remote support tools, ticketing systems, and POS software such as Square, Toast, or Lightspeed is typically required. Excellent communication, patience, and problem-solving skills help you effectively assist clients and resolve issues remotely. These competencies are crucial for minimizing downtime, ensuring customer satisfaction, and maintaining smooth business operations for clients.

What are the most common challenges faced by Remote POS Technical Support professionals, and how can they effectively address them?

Remote POS Technical Support professionals often encounter challenges such as troubleshooting complex hardware or software issues without physical access to the equipment, communicating effectively with non-technical users, and managing multiple support requests simultaneously. To address these challenges, it’s important to develop strong diagnostic skills, use remote access tools efficiently, and maintain clear, patient communication with clients. Staying organized and collaborating with team members or on-site technicians can also help resolve issues more efficiently and ensure high customer satisfaction.
What are popular job titles related to Remote Pos Technical Support jobs in O'Fallon, IL? For Remote Pos Technical Support jobs in O'Fallon, IL, the most frequently searched job titles are:
What job categories do people searching Remote Pos Technical Support jobs in O'Fallon, IL look for? The top searched job categories for Remote Pos Technical Support jobs in O'Fallon, IL are:
What cities near O'Fallon, IL are hiring for Remote Pos Technical Support jobs? Cities near O'Fallon, IL with the most Remote Pos Technical Support job openings:
Remote Pos Technical Support jobs near you
Engineer, Technical Alignment

Engineer, Technical Alignment

IT Solutions Consulting LLC

Saint Louis, MO • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 15 days ago

Job description

Description
About ITS:
Do you have the CHOPS? IT Solutions lives its values: Client Success is Our Success, Hungry for the Journey, Ownership Thinking, Passionate Problem Solving, and Surrender the Ego. If your values align, we want you to be a part of a fast-growing Managed Service Provider specializing in providing high-end technology solutions to small and mid-market businesses. IT Solutions is a nationally recognized leader in the IT space, with over 25 years of experience and thousands of satisfied clients. Join and grow with us, as we continue to innovate new ways to help businesses Experience Excellence.
Job Summary:
The Engineer, Technical Alignment plays an integral part in supporting our Technology Alignment Department. As our Engineer, Technical Alignment, you are responsible for providing proactive services and support to our clients across the Greater St. Louis, MO area. More specifically, you'll be tasked with ensuring all client technologies are functioning properly, while reducing the need for reactive support. This role reports to our Technology Alignment Manager, and works closely with various departments to ensure optimal operations.
Requirements
Responsibilities
  • Adhere to our established Technology Alignment processes, procedures, and policies
  • Assist with client onboarding and offboarding procedures
  • Provide proactive IT support to clients, ensuring all physical and digital networks are operating smoothly without any interruptions
  • Monitor and remedy client infrastructure issues and alerts in a timely manner
  • Perform regular onsite proactive services that will reduce the need for reactive support
  • Perform regular checks for maintenance installation to ensure all systems are running smoothly
  • Document system reviews, recommendations, internal processes, and procedures
  • Escalate client issues to the Technology Alignment Team Lead if need be
  • Provide additional IT support to other departments as required
  • Participate in after-hours on call and/or on call escalation rotations as assigned
  • Other assignments as instructed by the Technology Alignment Team Lead
  • Attend regular internal/external meetings
  • All other duties and responsibilities as assigned by the Technology Alignment Manager

Experience
Requirements
  • Post-secondary diploma or bachelor's degree in Computer Science or Information Technology; and/or 1-5 years of proven technical support experience
  • Any of the following professional IT certifications: Microsoft, Citrix, Sophos, Cisco, Comptia
  • Previous experience working with a Managed service provider is an asset
  • Proven experience providing network administrative support
  • Previous experience working with VMware, Windows Servers, RMM, and PSA
  • Advanced MS Windows Server administrative skills and support skills
  • Experience in administering, managing, and troubleshooting patch management tools
  • Sound knowledge of backups and Disaster Recovery software and strategies
  • Experience with Datto BDR and VEAM
  • Experience in creating custom scripts using Remote Management Tools, such as ConnectWise, Automate, or Datto will be an asset
  • Excellent communication, interpersonal, and active listening skills
  • Professional, proactive, and personable telephone etiquette
  • Ability to adapt and respond to challenging situations, different personality types, and difficult client inquiries
  • Ability to solve problems independently, effectively, and efficiently
  • Ability to multi-task and work under tight deadlines
  • Ability to manage changing priorities effectively and efficiently
  • Strong team player spirit is a must
  • Must be willing to work in a hybrid working environment
  • Must be willing to attend the office or client worksites in-person when required

Compensation Package
ITS offers a full benefits package, including:
  • Rich Medical and prescription plans
  • Dental & Vision
  • Paid Holidays and Flexible Paid Time Off
  • 401K/401K Roth with Safe Harbor matching
  • Stock Appreciation Rights
  • Company-paid life insurance, long-term and short-term disability insurance
  • Company-paid mental health support & financial wellness services
  • FSA for medical and dependent care
  • HSA option with compatible medical plan
  • Company-paid training, materials, and exams
  • Performance-based bonuses

IT Solutions is an equal employment opportunity employer that provides opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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