ZipRecruiter

Log In

2

Remote It Support Technician Trainee Jobs in Springfield, IL

Hshs

Information Security Architect

Springfield, IL · On-site +1

$61.43 - $92.15/hr

Collaborating with IT, clinical engineering, compliance, privacy, and business teams, the role ... Corporate Services o Schedule: Full Time o Location: 100% remote, accepting applicants that can ...

Connection

Onboarding IAM - Ent

Springfield, IL · On-site +1

$22.28 - $27.85/hr

... tech hardware, software, cloud solutions, and support services. That's what we do. We're the IT ... remote home office. 11. May require flexible hours to support assigned customers' time zone. Min ...

micro1 AI

Senior Counsel - Remote

Springfield, IL · Remote

$140 - $400/hr

... a collaborative, technology-driven environment. Scope of Work * Conduct comprehensive legal ... research to support project objectives and ensure current, accurate information is utilized.

Talkiatry

Psychiatrist (Remote)

Springfield, IL · Remote

$325K - $375K/yr

Licensing support with upfront coverage of costs * Technology package provided What we're looking ... For more information on E-Verify, please visit the following: EVerify Participation & IER Right to ...

next page

Showing results 1-20

All JobsIt Support Technician JobsRemote It Support Technician Trainee JobsRemote It Support Technician Trainee Jobs in Springfield, IL

Remote It Support Technician Trainee information

See Springfield, IL salary details

$26.3K

$37.6K

$57K

How much do remote it support technician trainee jobs pay per year?

As of Aug 11, 2026, the average yearly pay for remote it support technician trainee in Springfield, IL is $37,630.00, according to ZipRecruiter salary data. Most workers in this role earn between $29,700.00 and $41,600.00 per year, depending on experience, location, and employer.

What are some typical challenges remote IT support technician trainees face when starting out, and how can they overcome them?

Remote IT Support Technician Trainees often face challenges such as learning to troubleshoot issues without physical access to devices, adapting to a variety of remote support tools, and communicating clearly with users who may not be tech-savvy. To overcome these, it's important to develop strong problem-solving skills, become proficient in remote desktop and diagnostic tools, and practice clear, patient communication. Many trainees find that building a checklist for common issues and shadowing experienced technicians helps accelerate their learning and confidence.

What is a remote IT support technician trainee?

Remote IT Support Technician Trainees are entry-level professionals who assist organizations with technical support tasks from a remote location. They help users troubleshoot hardware and software issues, set up devices, and resolve connectivity problems, all while learning and gaining experience under supervision. Trainees typically handle basic support tickets, escalate complex problems to senior technicians, and may receive on-the-job training in IT systems, customer service, and remote troubleshooting tools. This role is ideal for those starting a career in IT, as it provides essential hands-on experience and foundational knowledge.

What is the difference between Remote It Support Technician Trainee vs Remote Help Desk Technician?

AspectRemote It Support Technician TraineeRemote Help Desk Technician
CertificationsEntry-level, often no certifications required or basic certificationsBasic certifications like CompTIA A+ preferred
Work EnvironmentTraining environment, supervised, learning-focusedCustomer support, troubleshooting, more independent
Job ResponsibilitiesAssisting with basic tech issues, learning proceduresResolving common user issues, remote support tasks

The Remote It Support Technician Trainee is an entry-level role focused on training and skill development, often supervised. In contrast, the Remote Help Desk Technician handles customer issues more independently, requiring some prior knowledge or certifications. Both roles are essential in IT support, but the trainee position emphasizes learning and growth.

What are the key skills and qualifications needed to thrive as a remote IT support technician trainee?

To thrive as a Remote IT Support Technician Trainee, you need foundational knowledge of computer hardware, operating systems, and troubleshooting, often supported by a relevant associate degree or IT certifications like CompTIA A+. Familiarity with remote desktop tools, ticketing systems, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills set exceptional candidates apart in this client-facing role. These skills are crucial for efficiently resolving technical issues, ensuring user satisfaction, and supporting seamless IT operations from a distance.
What are popular job titles related to Remote It Support Technician Trainee jobs in Springfield, IL? For Remote It Support Technician Trainee jobs in Springfield, IL, the most frequently searched job titles are:
What job categories do people searching Remote It Support Technician Trainee jobs in Springfield, IL look for? The top searched job categories for Remote It Support Technician Trainee jobs in Springfield, IL are:
What cities near Springfield, IL are hiring for Remote It Support Technician Trainee jobs? Cities near Springfield, IL with the most Remote It Support Technician Trainee job openings:
Remote It Support Technician Trainee jobs near you
Infographic showing various Remote It Support Technician Trainee job openings in Springfield, IL as of August 2026, with employment types broken down into 1% As Needed, 66% Full Time, 29% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $37,630 per year, or $18.1 per hour.

Senior Project Manager (IT/Security) (Remote)

Diversified Services Network, Inc.

Springfield, IL • On-site, Remote

$129K - $130K/yr

Contractor

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 24 days ago

Job description

Title: Senior Project Manager (IT/Security) (Remote)
Duration: 1 year with 37.5 hours a week
Location: Remote
On-site (Springfield, IL) presence during the first week is required for onboarding and meeting the team (Minimum 3 days).
Job Summary
Our client is seeking a Senior Project Manager to support the Information Security team in planning, executing, and delivering IT security initiatives. This is a hands-on role requiring a technical project manager with cybersecurity ("security shop") experience who will actively manage projects-not just observe. The ideal candidate will be an integral part of the team, driving execution, anticipating risks, and ensuring the successful delivery of complex initiatives.
Key Responsibilities
  • Actively lead and manage projects end-to-end, ensuring timely and successful delivery
  • Track project status, monitor progress, and provide clear updates to stakeholders
  • Identify, escalate, and resolve issues proactively
  • Develop a strong understanding of project scope, timelines, and dependencies
  • Serve as a key partner to stakeholders, acting as a trusted advisor ("project manager whisperer")
  • Be an integral part of the team, contributing to both planning and execution
  • Forecast potential risks/issues and communicate them effectively with mitigation strategies
  • Develop and maintain detailed project plans, schedules, and timelines
  • Create, assign, and manage tasks across project teams
  • Coordinate with cross-functional teams, leadership, and stakeholders
  • Ensure adherence to EPMO standards, project charters, and required documentation. Coach teams on project management processes and best practices
  • Facilitate status meetings, reporting, and stakeholder communication
  • Drive audit remediation efforts, including identifying issues, defining tasks, and ensuring resolution
  • Support and manage change management initiatives
  • Oversee technical deployments, ensuring smooth execution
  • Collaborate closely with security teams to align priorities and execution

Required Qualifications
  • 8 years of experience in Project Management, including 5 years leading IT security initiatives
  • Proven experience as a hands-on Technical Project Manager in a cybersecurity environment
  • Experience working within an EPMO or PMO environment, with adherence to project governance standards, charter development, and required documentation
  • Strong ability to manage, not just coordinate, complex projects
  • Experience with Microsoft Project for planning and tracking
  • Experience with ServiceNow SPM (Strategic Portfolio Management) module
  • Proficiency in Microsoft Office Suite (required)
  • Strong understanding of audit remediation, risk management, and compliance
  • Experience managing change management and technical deployments
  • Ability to manage multiple projects and priorities simultaneously
  • Excellent communication, leadership, and stakeholder management skills
  • Ability to understand technical concepts and translate them into actionable plans.

Additional Information about the role:
• More info on Security PM Need: Not just a project observer
  • They will actively manage the project
  • Track Status
  • Escalate issues
  • Understand and grasp the project
  • Need to be a technical project manager with Cyber shop experience
  • Project manager whisperer
  • Be an integral part of the team
  • Knowledge of potential issues with the ability to forecast and effectively communicate those issues
  • Microsoft Project experience
  • ServiceNow SPM module experience- If unable to find, then exposure to the SPM module is fine.
  • EPMO, charter & paperwork
  • Needs to know what has to happen and when
  • Coach the process

A couple of the projects we know will be:
  • Mitigating IRS audit findings
  • Integration of Mainframe RACF with SailPoint
  • Solution for managing public accounts
  • Pen Testing Project Management

Benefits
  • 401(k)
  • Dental insurance
  • Vision Insurance
  • Disability insurance
  • Employee assistance program
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Paid Holidays

Apply