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It Support Technician Jobs in Springfield, IL (NOW HIRING)

Horace Mann

IT Manager - Desktop Support

Springfield, IL · On-site

$105.20K - $147.95K/yr

We are seeking an IT Manager, Desktop Support to lead a distributed team of Technical Support Analysts and Senior Technical Support Analysts supporting three U.S. locations, as well as remote field ...

Horace Mann

IT Manager - Desktop Support

Springfield, IL · On-site

$105.20K - $147.95K/yr

Overview We are seeking an IT Manager, Desktop Support to lead a distributed team of Technical Support Analysts and Senior Technical Support Analysts supporting three U.S. locations, as well as ...

Horace Mann

IT Manager - Desktop Support

Springfield, IL · On-site

$105.20K - $147.95K/yr

We are seeking an IT Manager, Desktop Support to lead a distributed team of Technical Support Analysts and Senior Technical Support Analysts supporting three U.S. locations, as well as remote field ...

LRS

IT Manager Desktop Support

Springfield, IL

$35 - $45/hr

We are seeking an IT Manager, Desktop Support to lead a distributed team of Technical Support Analysts and Senior Technical Support Analysts supporting three U.S. locations, as well as remote field ...

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It Support Technician information

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$14

$24

$36

How much do it support technician jobs pay per hour?

As of May 28, 2026, the average hourly pay for it support technician in Springfield, IL is $24.85, according to ZipRecruiter salary data. Most workers in this role earn between $20.48 and $28.12 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Support Technician, and why are they important?

To thrive as an IT Support Technician, you need a solid understanding of computer hardware, software troubleshooting, networking basics, and typically a relevant certification like CompTIA A+ or Microsoft Certified IT Professional (MCITP). Familiarity with ticketing systems, remote desktop tools, and operating systems such as Windows, macOS, and Linux is common in this role. Strong problem-solving skills, patience, and effective communication are crucial soft skills for assisting users and managing technical issues. These abilities ensure timely resolution of IT problems, minimize downtime, and maintain smooth organizational operations.

How does an IT Support Technician typically collaborate with other departments within an organization?

IT Support Technicians frequently work with employees from various departments to resolve technical issues, implement new software, and ensure that hardware is functioning optimally. They act as a bridge between the IT department and end-users, communicating technical information in an accessible way. Collaboration often involves troubleshooting user problems, coordinating with system administrators for escalated issues, and participating in cross-departmental projects to roll out new technologies. This role requires strong interpersonal skills and adaptability to meet the unique needs of different teams.

What does an IT Support Technician do?

An IT Support Technician is responsible for assisting users with technical issues related to computer hardware, software, and networks. They diagnose problems, provide solutions, and help maintain the company’s IT systems to ensure smooth daily operations. Typical tasks include troubleshooting technical issues, setting up equipment, installing software, and providing guidance to users. IT Support Technicians play a key role in keeping businesses running efficiently by resolving IT-related problems quickly and effectively.

What is the difference between It Support Technician vs Help Desk Technician?

AspectIt Support TechnicianHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, ITIL Foundation
Work EnvironmentOn-site, technical support, hardware and software troubleshootingHelp desk, remote support, customer service focus
Employer & Industry UsageIT departments, tech companies, corporate supportIT service providers, corporate support, customer service centers
Common Search & ComparisonTechnical skills, hardware/software support, troubleshootingCustomer service, remote support, ticket management

While both roles support IT users, an It Support Technician typically handles more technical, on-site hardware and software issues, whereas a Help Desk Technician often focuses on remote support and customer service. The roles overlap in certifications and work environments, but their primary focus and daily tasks differ.

What are the most commonly searched types of It Support Technician jobs in Springfield, IL? The most popular types of It Support Technician jobs in Springfield, IL are:
What are popular job titles related to It Support Technician jobs in Springfield, IL? For It Support Technician jobs in Springfield, IL, the most frequently searched job titles are:
What job categories do people searching It Support Technician jobs in Springfield, IL look for? The top searched job categories for It Support Technician jobs in Springfield, IL are:
What cities near Springfield, IL are hiring for It Support Technician jobs? Cities near Springfield, IL with the most It Support Technician job openings:
It Support Technician jobs near you
Infographic showing various It Support Technician job openings in Springfield, IL as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $51,679 per year, or $24.8 per hour.
Project Support Technician - Information Systems Technician I

Project Support Technician - Information Systems Technician I

Illinois Secretary of State

Springfield, IL • On-site

$5.21K - $9.99K/mo

Full-time

Posted 9 days ago

Job description

Office of the Illinois Secretary of State Alexi Giannoulias
Job Title: Information Systems Technician I - Project Support Technician
Division: Governance & Business Management
Union: IFT
Location: 501 S 2nd St, Springfield, IL - Sangamon County
Salary: Range $5,213 to $9,993 monthly - commensurate with experience
Benefits: https://cms.illinois.gov/benefits/stateemployee.html
Attention: Applicants must be authorized to work in the United States; the Office of the Secretary of State will not complete certification and/or sponsorship requests.
Overview:
Assists in supporting IT project management activities within the Office of the Secretary of State. This role provides technical and administrative support to project managers and senior staff, ensuring project documentation, tracking, and reporting are completed accurately and on time. Helps coordinate small tasks, maintains team members and stakeholders.
Duties and Responsibilities:
  • Assisting with project planning by preparing schedules, task lists, and documentation.
  • Supporting project execution by monitoring progress and updating tracking tools.
  • Maintaining project records, reports, and documentation in compliance with standards.
  • Providing technical support to project staff, including troubleshooting basic IT issues.
  • Assisting in communication between cross-functional teams and external vendors.
  • Preparing status updates and reports for review by the Project Manager.
  • Supporting resource allocation tracking and budget monitoring under supervision.
  • Performing clerical and logistical tasks such as scheduling meetings, preparing agendas, and distributing materials.
  • Assisting with quality assurance checks and compliance reviews.
  • Performs other duties as required or assigned.
Education and Experience:
Requires knowledge, skill, and mental development equivalent to completion of one year of college, with coursework in the computer science field OR 1.5 years of technical systems and programming experience OR any equivalent combination of education and experience.
Knowledge, Skills and Abilities:
  • Requires elementary knowledge of Information Technology concepts and principles, the theories and functions of computer systems, and the principles and techniques of Information Technology documentation.
  • Requires elementary knowledge of hardware and software, languages, and procedures to provide assigned technical and analytical support services.
  • Requires elementary knowledge of accounting and statistical theories, methods and practices.
  • Requires working knowledge of the devices for capturing data and the means available for receiving and transmitting data from remote locations to a computer.
  • Requires working knowledge of the principles and techniques of computer system documentation.
  • Requires ability to effectively participate in and profit from formal and in-service training programs.
  • Requires ability to analyze data logically.
  • Requires ability to maintain satisfactory working relationships with others.
  • Requires the ability to follow oral and/or written instructions and to carry out routine operations, once established, without further instructions.
  • Requires sufficient oral and written communication skills for effective engagement with colleagues and internal users/customers.
  • Requires awareness and adherence to organizational standards for security, privacy and ethics.
  • Requires willingness to travel and possession of a valid Illinois driver's license as required by individual positions within the class.
  • Requires the ability to perform physical activities such as lifting, carrying, and pushing/pulling items weighing up to 50lbs.
Application Process:
  • Please visit https://ilsos.applytojob.gov/apply to apply by completing the online application; you may also upload a resume or other attachments as needed.
  • Preference will be given to Illinois residents in the hiring and selection process, in accordance with the Illinois Secretary of State Merit Employment Code.
  • Questions regarding this posting or Illinois Secretary of State employment practices may be directed to Job Counselors at our Personnel offices in Chicago (312-793-5515) or Springfield (217-782-4783).
Equal Employment Opportunity Employer. Applicants must be lawfully authorized to work in the United States.
Applicants are considered for all positions without regard to race, color, religion, sex, national origin, sexual orientation, age, marital or veteran status, or the presence of a non-job-related medical condition or disability.

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