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Remote Pos Technical Support Jobs in Springfield, IL

Intuit

Post Sales Solutions Engineer

Springfield, IL · Remote

$125K - $170K/yr

Squad Technical Leadership : Serve as the first point of technical escalation for Implementation ... to better support the team. * Quality Assurance (QA) & Readiness: Conduct "Go-Live Readiness ...

Intuit

Post Sales Solutions Engineer

Springfield, IL · Remote

$125K - $170K/yr

Squad Technical Leadership : Serve as the first point of technical escalation for Implementation ... to better support the team. * Quality Assurance (QA) & Readiness: Conduct 'Go-Live Readiness ...

Humana

Manager, Care Management Support

Springfield, IL · On-site +1

Bachelor's Degree. * 3 or more years of technical experience with Microsoft, Word, Excel, Outlook ... Travel: While this is a remote position, occasional travel to Humana's offices for training or ...

Humana

Manager, Care Management Support

Springfield, IL · On-site +1

Bachelor's Degree. * 3 or more years of technical experience with Microsoft, Word, Excel, Outlook ... Travel: While this is a remote position, occasional travel to Humana's offices for training or ...

Humana

Manager, Care Management Support

Springfield, IL · On-site +1

Bachelor's Degree. * 3 or more years of technical experience with Microsoft, Word, Excel, Outlook ... Travel: While this is a remote position, occasional travel to Humana's offices for training or ...

CSC Corptax

Client Success Manager

Springfield, IL · Remote

Client Success Manager Remote-Americas Monday to Friday 9:00 am to 6:00 pm or 10:00 am to 7:00 pm ... the support team, as well as globally with other CSC business units. What technical skills ...

Owens Corning

Sr Area Sales Manager

Springfield, IL · Remote

$79K - $109K/yr

As a Sr. Area Sales Manager - Technical Insulation Air Distribution , you will play an important ... support long-term growth. POSITION LOCATION: Chicago metropolitan area (remote; 40-50% travel ...

Phospholutions

Key Account Manager

Springfield, IL · Remote

$130K - $150K/yr

Remote within assigned territory (Pacific Northwest and Midwest preferred) Salary Range: $130,000 ... Collaborate with Technical Agronomy, Marketing, Supply Chain, Finance, and Executive Leadership to ...

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Remote Pos Technical Support information

See Springfield, IL salary details

$14

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$44

How much do remote pos technical support jobs pay per hour?

As of Jul 23, 2026, the average hourly pay for remote pos technical support in Springfield, IL is $25.82, according to ZipRecruiter salary data. Most workers in this role earn between $19.04 and $28.12 per hour, depending on experience, location, and employer.

What is the difference between Remote Pos Technical Support vs Remote IT Help Desk Support?

AspectRemote Pos Technical SupportRemote IT Help Desk Support
Required CredentialsCompTIA A+, Network+, relevant certificationsCompTIA A+, Microsoft Certified, relevant certifications
Work EnvironmentCustomer-facing, troubleshooting hardware/software issuesHelp desk, remote troubleshooting, user support
Employer & Industry UsageRetail, POS system providers, hospitalityIT service providers, corporate support centers
Search & Comparison IntentUnderstanding POS-specific support rolesGeneral IT support roles

Remote Pos Technical Support focuses on troubleshooting and maintaining point-of-sale systems, often requiring specific POS certifications. Remote IT Help Desk Support covers broader IT issues, assisting users with various hardware and software problems. Both roles involve remote work and customer interaction but differ in technical scope and industry focus.

What are Remote POS Technical Support specialists?

Remote POS (Point of Sale) Technical Support specialists are professionals who assist businesses and individuals with troubleshooting, maintaining, and optimizing POS systems from a remote location. They handle issues such as software glitches, hardware malfunctions, network connectivity problems, and user errors. These specialists communicate with clients via phone, email, or chat to diagnose problems, provide step-by-step solutions, and sometimes remotely access systems to resolve complex issues. Their goal is to ensure that POS systems operate efficiently, minimizing downtime and disruptions for businesses.

What are the key skills and qualifications needed to thrive as a Remote POS Technical Support Specialist, and why are they important?

To thrive as a Remote POS Technical Support Specialist, you need strong troubleshooting abilities, knowledge of point-of-sale systems, and experience in customer service, often supported by relevant IT certifications or technical training. Familiarity with remote support tools, ticketing systems, and POS software such as Square, Toast, or Lightspeed is typically required. Excellent communication, patience, and problem-solving skills help you effectively assist clients and resolve issues remotely. These competencies are crucial for minimizing downtime, ensuring customer satisfaction, and maintaining smooth business operations for clients.

What are the most common challenges faced by Remote POS Technical Support professionals, and how can they effectively address them?

Remote POS Technical Support professionals often encounter challenges such as troubleshooting complex hardware or software issues without physical access to the equipment, communicating effectively with non-technical users, and managing multiple support requests simultaneously. To address these challenges, it’s important to develop strong diagnostic skills, use remote access tools efficiently, and maintain clear, patient communication with clients. Staying organized and collaborating with team members or on-site technicians can also help resolve issues more efficiently and ensure high customer satisfaction.
What are popular job titles related to Remote Pos Technical Support jobs in Springfield, IL? For Remote Pos Technical Support jobs in Springfield, IL, the most frequently searched job titles are:
What job categories do people searching Remote Pos Technical Support jobs in Springfield, IL look for? The top searched job categories for Remote Pos Technical Support jobs in Springfield, IL are:
What cities near Springfield, IL are hiring for Remote Pos Technical Support jobs? Cities near Springfield, IL with the most Remote Pos Technical Support job openings:
Remote Pos Technical Support jobs near you
Post Sales Solutions Engineer

Post Sales Solutions Engineer

Intuit

Springfield, IL • Remote

$125K - $170K/yr

Full-time

Posted 4 days ago

Intuit rating

8.4

Company rating: 8.4 out of 10

Based on 90 frontline employees who took The Breakroom Quiz

76th of 215 rated software companies

Job description

Overview

As a Lead Implementation Consultant, you are the "Player-Coach" responsible for the technical success and operational velocity of your implementation squad. While you continue to manage a curated portfolio of Intuit Enterprise Suite (IES) deployments, your primary impact is scaled through the mentorship, technical escalation, and quality assurance you provide to fellow Implementation Consultants.

This role is designed as a strategic bridge: it offers a clear path toward Service Delivery Leadership (M1) for those who enjoy coaching, or toward Senior IC/Architecture for those who prefer solving the most complex technical puzzles.


Responsibilities

  • Squad Technical Leadership: Serve as the first point of technical escalation for Implementation Consultants (ICs) facing configuration or data migration roadblocks.
  • Reduced Portfolio Execution: Directly manage a 50% load of standard to mid-complexity IES implementations, maintaining a "front-line" perspective to better support the team.
  • Quality Assurance (QA) & Readiness: Conduct "Go-Live Readiness" reviews for squad members to ensure all deployments meet IES standards for Time-to-Value (TTV) and Feature Adoption.
  • Technical Onboarding & Mentorship: Lead the technical "flight school" for new hires, providing shadowing opportunities and hands-on training on multi-entity setup and advanced reporting.



Qualifications

  • Experience: 6+ years in software implementation or technical consulting, with at least 2 years of proven success within the IES or a similar ERP/accounting environment.
  • Accounting Mastery: Deep understanding of multi-entity accounting principles, consolidated reporting, and intercompany transfers.
  • Leadership Aptitude: Previous experience mentoring peers, leading project workstreams, or acting as a "Lead" in a high-growth environment.
  • Product Expertise: Advanced certification in QuickBooks Online or IES, with a tenacious drive to find workarounds for complex customer challenges.
  • Communication: Ability to translate complex technical blockers into actionable steps for the team and concise updates for the M2 Senior Manager

Footer

Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.

The expected base pay range for this position is:
Sacramento $125,500 - $170,000
California Remote (Bay Area) $133,000- $180,000
Colorado Remote $112,500- $152,500
Hawaii Remote $118,000- $160,000
Illinois Remote $112,500- $152,500
Maryland Remote $112,500- $152,500
Massachusetts Remote $118,000- $160,000
New Jersey Remote $118,000- $160,000
New York Remote $138,500- $187,500
Ohio Remote $102,500- $138,500
Vermont Remote $112,500- $152,500
Washington Remote $118,000- $160,000
Washington, DC Remote $112,500- $152,500

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