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Remote Pos Technical Support Jobs in Silver Spring, MD

DLH

Help Desk Support Intern (Job 1369)

Bethesda, MD · Remote

$18/hr

Overview The Co-Op Intern provides responsive technical support for walk-in and desk-side requests, assists with configuring mobile devices for remote use, resolves incidents within SLAs, supports ...

Alston

FDA Technical Consultant

Washington, DC · On-site +1

Prepare clients for inspections, provide inspection support (remote and on-site) * Provide technical support for remediation efforts in response to Form FDA 483s, Warning Letters, and other ...

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All JobsRemote Pos Technical Support JobsRemote Pos Technical Support Jobs in Silver Spring, MD

Remote Pos Technical Support information

See Silver Spring, MD salary details

$14

$26

$46

How much do remote pos technical support jobs pay per hour?

As of Jun 15, 2026, the average hourly pay for remote pos technical support in Silver Spring, MD is $26.93, according to ZipRecruiter salary data. Most workers in this role earn between $19.90 and $29.33 per hour, depending on experience, location, and employer.

What is the difference between Remote Pos Technical Support vs Remote IT Help Desk Support?

AspectRemote Pos Technical SupportRemote IT Help Desk Support
Required CredentialsCompTIA A+, Network+, relevant certificationsCompTIA A+, Microsoft Certified, relevant certifications
Work EnvironmentCustomer-facing, troubleshooting hardware/software issuesHelp desk, remote troubleshooting, user support
Employer & Industry UsageRetail, POS system providers, hospitalityIT service providers, corporate support centers
Search & Comparison IntentUnderstanding POS-specific support rolesGeneral IT support roles

Remote Pos Technical Support focuses on troubleshooting and maintaining point-of-sale systems, often requiring specific POS certifications. Remote IT Help Desk Support covers broader IT issues, assisting users with various hardware and software problems. Both roles involve remote work and customer interaction but differ in technical scope and industry focus.

What are Remote POS Technical Support specialists?

Remote POS (Point of Sale) Technical Support specialists are professionals who assist businesses and individuals with troubleshooting, maintaining, and optimizing POS systems from a remote location. They handle issues such as software glitches, hardware malfunctions, network connectivity problems, and user errors. These specialists communicate with clients via phone, email, or chat to diagnose problems, provide step-by-step solutions, and sometimes remotely access systems to resolve complex issues. Their goal is to ensure that POS systems operate efficiently, minimizing downtime and disruptions for businesses.

What are the key skills and qualifications needed to thrive as a Remote POS Technical Support Specialist, and why are they important?

To thrive as a Remote POS Technical Support Specialist, you need strong troubleshooting abilities, knowledge of point-of-sale systems, and experience in customer service, often supported by relevant IT certifications or technical training. Familiarity with remote support tools, ticketing systems, and POS software such as Square, Toast, or Lightspeed is typically required. Excellent communication, patience, and problem-solving skills help you effectively assist clients and resolve issues remotely. These competencies are crucial for minimizing downtime, ensuring customer satisfaction, and maintaining smooth business operations for clients.

What are the most common challenges faced by Remote POS Technical Support professionals, and how can they effectively address them?

Remote POS Technical Support professionals often encounter challenges such as troubleshooting complex hardware or software issues without physical access to the equipment, communicating effectively with non-technical users, and managing multiple support requests simultaneously. To address these challenges, it’s important to develop strong diagnostic skills, use remote access tools efficiently, and maintain clear, patient communication with clients. Staying organized and collaborating with team members or on-site technicians can also help resolve issues more efficiently and ensure high customer satisfaction.
What are popular job titles related to Remote Pos Technical Support jobs in Silver Spring, MD? For Remote Pos Technical Support jobs in Silver Spring, MD, the most frequently searched job titles are:
What job categories do people searching Remote Pos Technical Support jobs in Silver Spring, MD look for? The top searched job categories for Remote Pos Technical Support jobs in Silver Spring, MD are:
What cities near Silver Spring, MD are hiring for Remote Pos Technical Support jobs? Cities near Silver Spring, MD with the most Remote Pos Technical Support job openings:
Remote Pos Technical Support jobs near you
Technical Advisor, Surveillance

Technical Advisor, Surveillance

Management Sciences for Health

Arlington, VA • On-site, Remote

$125K - $152K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 15 days ago

Job description

MSH seeks aSurveillance Technical Advisorfor a potential 5-year Rapid Outbreak and Response (ROR) project funded by the Bureau of Global Health Security and Diplomacy (GHSD) of the U.S. Department of State. The program aims to advancetimely, effective responses to infectious disease outbreaks by supporting immediate response actions during the earliest stages of an outbreak when rapid intervention can significantly limit transmission and reduce morbidity and mortality. The program capitalizes on existing country capacities and partnerships to support swift activation of outbreak response activities, complementing national leadership and established response frameworks.

Activities support countries to 1) Rapid Activation and Surge Response, 2) Early Detection, Containment, and Mitigation, 3) Coordinated and Operationally Effective Response Support, and 4) System Reinforcement and Transition from emergency surge to recovery. MSH is a global health nonprofit that works with local partners from the Ministry to the community to build strong, resilient, andequitablehealth systems in more than 150 countries.

This position is subject to project award and funding. The job location is flexible to candidates in the U.S. and other countries where MSH can hire. Candidates can be remote or on-site.

OVERALL RESPONSIBILITIES

TheSurveillanceTechnical Advisor("TA")provides technical leadership fordesign,technicalassistance,implementation, andmonitoringrelated tosurveillance system strengthening activities.The TAensures the technical integrity and quality of allactivities and interventionsand supports the integrationand strengtheningof surveillancewith laboratory detection and public health response systems. The SurveillanceTAcontributes to project work planning, documentation, reporting, and coordination across MSH teams and partners.They will also contributeto business and resource development activities as requested.

SPECIFIC RESPONSIBILITIES

Technical Strategy and Implementation

  • Lead the design, rollout, and monitoring of indicator-based, event-based, and community-based surveillance strengthening activities.

  • Support MOH and national public health institutes to improve pathogen detection, case reporting, and verification of public health events.

  • Strengthen early warning systems, including digital platforms, data flows, interoperability, and real-time analytics.

  • Supportdevelopmentof national protocols, guidelines, and SOPs for surveillance, data quality, and reporting to national and global systems.

  • Provide technical direction for integrating surveillance and laboratory systems to improve detection-to-reporting cycles.

Capacity Strengthening

  • Leadcapacity strengtheningactivitiesand mentorship for national, regional, andothersurveillance and epidemiology teamswithin the health system.

  • Provide ongoing technical support to strengthen data analysis, visualization, and epidemiological interpretation for decision-making.

Coordination and Representation

  • Facilitateand improvecoordination across MOH, national public health institutes,USG agencies, implementing partners,andgovernmentand regional bodies.

  • Strengthensystems fortimelydata and informationsharing in line with national policies andUSDrequirements.

  • Contribute to high-quality project documentation, assessments, reports, and learning products.

Project Management and Collaboration

  • Contribute to annual work planning, MERL processes, and performance tracking related to surveillance outputs and outcomes.

  • Support cross-cutting GHS activities, including preparedness, workforce development, outbreak investigations, and rapid response.

QUALIFICATIONS

  • MPH, MS, MD, PhD, or other advanceddegreein epidemiology, public health surveillance, disease control, or related field.
  • Minimum of8+years of experience supporting or managing surveillance systems inlow- or middle-income countries.
  • Demonstratedexpertisein disease surveillance, early warning systems, IBS/EBS, data analysis, and data-use systems.
  • Experience working with Ministries of Health,governmentand regionalbodies,national public health institutes, USG partners, and multilateral organizations.
  • Familiarity withUSGsupportedsurveillance platformsand approaches, global reporting systems, and GHS technical areas.
  • Strong technical writing, communication, capacity-building, and stakeholder coordination skills.
  • Fluency in English isrequiredandproficiencyin French is preferred.


The expected salary range for this position is: $125,000.00 - $152,000.00 annually (U.S. locations only).


MSH considers multiple job-related factors when determining an offer, including but not limited to, business and organizational needs, candidate qualifications, internal equity, location, and internal budget.


Salary is just one of many aspects of our total rewards package; at MSH, our goal is to provide you with a comprehensive set of competitive benefits that includes a substantial vacation, sick and holiday policies, training and development programs, competitive insurance coverage for health, vision, dental, life, short-term and long-term disability, 401k plan, Flexible Spending Account, among others.

The selected candidate is expected to work from one of MSH's offices in the US.

MSH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws. MSH complies with Section 503 of the Rehabilitation Act, Section 4212 of the Vietnam Era Readjustment Assistance Act, as amended, and all related applicable regulations.

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