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Remote Pos Technical Support Jobs in Baltimore, MD

DVSport

Replay Technical Support Specialist

Baltimore, MD · Remote

$45K - $55K/yr

The Replay Technical Support Specialist is responsible for supporting, integrating and maintaining ... Responsibilities will include replay operations at assigned conferences, on-site and remote phone ...

Posted today

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Remote Pos Technical Support information

See Baltimore, MD salary details

$14

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How much do remote pos technical support jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for remote pos technical support in Baltimore, MD is $25.88, according to ZipRecruiter salary data. Most workers in this role earn between $19.09 and $28.17 per hour, depending on experience, location, and employer.

What is the difference between Remote Pos Technical Support vs Remote IT Help Desk Support?

AspectRemote Pos Technical SupportRemote IT Help Desk Support
Required CredentialsCompTIA A+, Network+, relevant certificationsCompTIA A+, Microsoft Certified, relevant certifications
Work EnvironmentCustomer-facing, troubleshooting hardware/software issuesHelp desk, remote troubleshooting, user support
Employer & Industry UsageRetail, POS system providers, hospitalityIT service providers, corporate support centers
Search & Comparison IntentUnderstanding POS-specific support rolesGeneral IT support roles

Remote Pos Technical Support focuses on troubleshooting and maintaining point-of-sale systems, often requiring specific POS certifications. Remote IT Help Desk Support covers broader IT issues, assisting users with various hardware and software problems. Both roles involve remote work and customer interaction but differ in technical scope and industry focus.

What is a remote POS technical support specialist?

Remote POS (Point of Sale) Technical Support specialists are professionals who assist businesses and individuals with troubleshooting, maintaining, and optimizing POS systems from a remote location. They handle issues such as software glitches, hardware malfunctions, network connectivity problems, and user errors. These specialists communicate with clients via phone, email, or chat to diagnose problems, provide step-by-step solutions, and sometimes remotely access systems to resolve complex issues. Their goal is to ensure that POS systems operate efficiently, minimizing downtime and disruptions for businesses.

What are the key skills and qualifications needed to thrive as a remote POS technical support specialist?

To thrive as a Remote POS Technical Support Specialist, you need strong troubleshooting abilities, knowledge of point-of-sale systems, and experience in customer service, often supported by relevant IT certifications or technical training. Familiarity with remote support tools, ticketing systems, and POS software such as Square, Toast, or Lightspeed is typically required. Excellent communication, patience, and problem-solving skills help you effectively assist clients and resolve issues remotely. These competencies are crucial for minimizing downtime, ensuring customer satisfaction, and maintaining smooth business operations for clients.

What are the most common challenges faced by remote POS technical support professionals, and how can they effectively address them?

Remote POS Technical Support professionals often encounter challenges such as troubleshooting complex hardware or software issues without physical access to the equipment, communicating effectively with non-technical users, and managing multiple support requests simultaneously. To address these challenges, it’s important to develop strong diagnostic skills, use remote access tools efficiently, and maintain clear, patient communication with clients. Staying organized and collaborating with team members or on-site technicians can also help resolve issues more efficiently and ensure high customer satisfaction.
What are the most commonly searched types of Pos Technical Support jobs in Baltimore, MD? The most popular types of Pos Technical Support jobs in Baltimore, MD are:
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What cities near Baltimore, MD are hiring for Remote Pos Technical Support jobs? Cities near Baltimore, MD with the most Remote Pos Technical Support job openings:
Remote Pos Technical Support jobs near you

Replay Technical Support Specialist

DVSport

Baltimore, MD • Remote

$45K - $55K/yr

Full-time

Medical, Dental

Posted 17 hours ago

Posted today

Job description

at DVSport | Baltimore/Surrounding Cities/ RemoteEver wonder what officials watch so they can efficiently confirm or overturn a play, what players are studying on the sideline during a game, how teams prepare for an opponent using video, what gives sports broadcasters the ability to analyze a play quickly during a broadcast, what gives coaches a in-game edge when challenging officiating calls....it's all thanks to DVSport's cutting-edge software and broadcast quality technology. Based in Pittsburgh, PA since 2002, DVSport is an industry leading sports technology company specializing in Instant Replay and digital video acquisition, analysis, and play-back software. Our products and technology are utilized by some of the top professionals in sports throughout the country. Have interest in Joining DVSport:An industry leader in instant replayA technology innovator for the past 25 yearsRecognized market leader for replay throughout the collegiate and professional marketsSport specific opportunities - football, basketball, baseball, field hockey, ice hockey, soccer, softball, track and field, volleyball, wrestingAn Emmy award-winning companyYour Role on this team:The Replay Technical Support Specialist is responsible for supporting, integrating and maintaining our replay solutions product line. Responsibilities will include replay operations at assigned conferences, on-site and remote phone support for the replay solution product line, performing replay product testing, identifying software and hardware development needs, and participating in various replay meetings, clinics, and industry events. This position will report directly to a Regional Account Manager and indirectly to the National Director of Account Management.  What We Look For:Seeking Candidates with Technical Hardware and Support Experience in the following areas:Integrated Computer software and hardware solutions, coaching or team setting a plusServers, capture/playback video equipment, and analogue or digital audio equipmentExperience shooting and editing video; multiple video formats (720p, 1080p, or 4K) and higher frame rate video formats (60 fps or higher)Video transport over HD-SDI or fiberNetworking protocols, managed switches, and fiber transport & SFPsBachelor's degreeEagerness to travel - this position requires travel to visit customers, go to games, play the replay tech role at post-season tournaments and events, and support deployed systems.Availability - while regular travel is expected, during the busy seasons this could be extensiveFlexibility - The position has an evening and weekend work schedule with offsetting time off during the weekCollaboration/team player with the ability to leadPossess a high level of independent judgment within established proceduresAbility to create strong business relationships with all replay client participantsDemonstrate a tremendous work ethic while maintaining a positive and upbeat attitudeA proven commitment to safety measures and practicesStrong planning and organizational skillsWillingness to learn and seize the opportunity​Why work at DVSport?Real exposure to the world of sports technology and developing leading tech for the industry.Working alongside industry experts and professionals who move the company and the innovation forward.Great opportunities to travel to and work at awesome events in a variety of sportsA very competitive compensation package (including a car allowance)Exceptional benefits package that includes Medical, Dental, and Vision401K with matching company contributions.Paid holidays including a paid community volunteer dayGenerous Paid Time OffCutting edge technology to accomplish your jobCompany branded gearJob SpecificsJob Type: Full-timeEducation: Associate/Bachelors (Preferred)Location: This is a Work from Home role that requires residency in the Baltimore, MD or a nearby city and requires travel.  Candidates not based in the Baltimore/surrounding city would be required to relocate within 30 days of employment.Benefits:401(k)Dental insuranceMedical insuranceVision insurancePaid time offSchedule:Weekend and Evening availability required